Walter Dropbox Community Moderator

Hey @"JeffCEO" - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results? Also, have you tried doing the move ins smaller batches perhaps?

Hey @"Sergo44" - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew? If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit. Should the issue persist, please send us a…

Hey @"oharaeservice" - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally? Otherwise, you can reach out to our team from your end for further assistance with this via this form. 

Hey @"RiTurner" - sorry to jump in here, but I just followed up via email so that we can have a further look internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

No need to uninstall at this time @"WhyDoHumansNoLongerExist" - just reinstall using the link I provided. As for the files that aren't syncing at the moment, they should resume once the app starts working normally. 

Sure thing @"Sanjs" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

In that case, could you reinstall using the offline installer from this page directly @"WhyDoHumansNoLongerExist" ?

Hey @"Mickey F." - sorry to jump in here, but I just wanted to mention that your support options are the ones listed on this page. As for the issue at hand, could you try checking the version history of a sample file from the ones that you delete and notice coming back to see which process, user or app is adding it back to…

Thanks for the cooperation @"MJC23" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi there @"Sanjs" - sorry to hear you're having issues with this and thanks for the detailed report. Since this would need some account specific information for further investigation, would it be OK if we sent you an email to open a support ticket on your behalf? Let me know and we'll take it from there. PS: For more…

Hey @"WhyDoHumansNoLongerExist" - sorry to jump in here, but I wanted to mention that it sounds like the Dropbox desktop app on your computer is not syncing. Could you have a look at your task bar and let me know if you see the Dropbox icon there? If you do, could you share the app's status and version? 

Hey there @"croqueteer" - sorry to jump in here, but could you try fixing your hard-links and permissions as outlined here? If syncing gets stuck again afterwards, please send us a screenshot of the app's exact status and version as shown in your menu bar.

Thanks for the additional information there @"MJC23" Would it be OK if I sent you an email to look further into this through our support channels?

Hey @"BostonQual" - sorry to hear you're having issues with this. Could you clarify how exactly you're editing your files in the first place? Are you updating the files your shared links point to through the website directly or on your computer using the desktop app to sync your changes in the original files?

You should have received an email from the team with a ticket number as a reference for your support interaction anyhow @"Djspider" Could you check your inbox and let me know what you find?

I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes @"MJC23" ?

Thank you both for your reports @"meesha7" & @"Mark" The team is aware an working on a fix at the moment. We'll let you know more as soon as we have an update. 

Hey there @"MJC23" - sorry to hear about this. Could you check your spam/junk folder as well and let me know if you can find the email in question? Thanks!

Hey @"HAL Pilot" - sorry to jump in here, but could you clarify how you're accessing the files on your iPad and/or Mac devices? Is it through the app or via a web browser?

Hi there @"Djspider" - sorry to hear you're having issues with this. Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system? 

Thanks for the screenshot @"Paulo Cotta" Can you also walk me through the steps you take to upload and share this file as well? 

Hey @"Persi" - sorry to jump in here, but could you clarify if there are any 3rd party apps (like antivirus, security programs or services that monitor the files in the Dropbox folder) running on the problematic computer? Also, could you send us a screenshot of the options you get when you right click on the files in the…

Hi there @"FormulaDJR" - thanks for using Dropbox and welcome to our Community! The 'Date Uploaded' line in the information pane for PDFs should show the time that the file was fully uploaded to your account. As for your second concern, it would reflect the time that the file was originally uploaded to Dropbox, not the…

Have you tried completing the steps once to see if that makes it go away @"meesha7"? 

Hey there @"meesha7" - sorry to hear about this. Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache since you first noticed this? If you did and this persists, I'd appreciate a screenshot too. Thanks!

Hey @"Paulo Cotta" - sorry to hear you're having issues with this. Could you send us a screenshot so that we can have a visual too? Also, did you try clearing your browser's cache or using another browser since you first noticed this? Keep me posted, Paulo. 

Hey there @"dragonxks" - could you clarify at which step of the process you get stuck exactly? Thanks!

Feel free to take your time! Just let us know of any updates when you get the chance @"alfge" 

Thanks for the additional information @"ViviP" Could you also share your ticket ID with us so that we can look it up in our system? 

Hi there @"backendbro" - sorry to hear about this. Could you clear your browser's cache or try another browser and let us know if you still get the same error? Thanks so much!