Walter Dropbox Community Moderator

Hi there @"backendbro" - sorry to hear about this. Could you clear your browser's cache or try another browser and let us know if you still get the same error? Thanks so much! 

Hi there @"ViviP" - sorry to hear about this. If you've ensured that you're logged into the correct account, there should be a sign of your missing files in the deleted files page or the events page. Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? As for the email…

Hey @"Leo289" - sorry to hear you're having issues with this. Could you let us know the exact OS version of your computer and the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment? Have you tried rebooting your computer, quitting and relaunching the app or even reinstalling…

Hey @"ginodimeo" - thanks for your feedback on this. It's been logged in our system and you can let us know if you have anything else to add. Thanks!

Thanks for the cooperation @"Namanpreet" - I just sent you an email to investigate further so please have a look at your inbox and we'll take it from there. 

Hey @"alfge" - sorry to hear you're still having this issue. Could you please try fixing your hard-links and permissions as outlined here and let us know if the app gets stuck at the exact same number of files again? Thanks!

Hi @"alan_feedwire" - sorry to hear about this. Could you please clarify your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? 

Thanks for the additional information and the screenshot too @"Namanpreet" Would it be OK if we sent you an email to have a further look internally?

Hi there @"Namanpreet" - sorry to hear about this. May I ask if you're a team member on the account that's having the issue or a team admin? Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Any additional information is more than welcome! 

Hey @"BNY" - could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Have you tried rebooting your device or clearing the app's cache since you first noticed this? 

Hey there @"morinim" - sorry to jump in here, but I just followed up via email so that we can look further into this issue internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi there @"wimlibby" - thanks for joining our Community and sorry to hear you're having issues with this. Could you please clarify your device's OS version as well as the status of the desktop app as shown in your system tray/task bar at the moment? Is it 'up to date' or syncing perhaps? A screenshot of the options you get…

Hey @"MikeHenderson" - sorry to jump in here, but could you try re-downloading the app and installing it anew (without uninstalling it first) and let us know how it goes? 

Hi there @"tmteg" - thanks for sharing your thoughts about the tagging feature with us. Your feedback has been logged in our system - you can let us know if you have anything else to add. As for tagging multiple files, you can put them in a folder and set an automation to tag them in bulk. I hope this helps! 

Did the share it with edit rights or view only rights in the first place @"frotierstds"? 

In that case, the easiest way would be to check with them directly @"frotierstds" 

Did they create a shared link or just copied and pasted the URL to the folder @"frotierstds"? How was it shared with you in the first place? 

Hey @"frotierstds" - sorry to jump in here, but I just wanted to mention that if you have already verified your email with Dropbox there should be no issue joining the shared folder in question. Are you still getting the same error when you try to join the folder from the sharing tab?

In that case, you can also try a clean advanced reinstall as well @"robertcohen" If you're on the Basic plan, make sure to not connect more than 3 devices to your account as you might your account's device limit. In case you're running any antivirus or firewall, VPN or proxy settings on the computer, you can also try to…

You should be able to check the app's version by hovering your mouse over the app's icon in your system tray/menu bar. Also, here's a link to the latest stable version of the desktop app if you'd like to reinstall: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-192-4-4605/td-p/750060 Let us know…

We're glad to hear you're back up and running @"awilson576" See you around the Community and have a lovely week ahead! 

Hey @"nichs2" - sorry to jump in here, but did you check your email's spam/junk folder as well for Megan's email? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"101001101" See you around the Community and have a wonderful week ahead!

Hi there @"Aadne" - sorry to hear about your syncing issue. Have you tried locating the files on the website and rename them to see if that helps improve matters at all? You can give this a try when you get the chance and let us know of any updates!

Hey there @"robertcohen" - sorry to hear you're having issues with this. Could you try the offline installer from this page directly and let us know if you still get the same error? Just make sure to disable the early releases from your account's settings first. Keep me posted!

Hi there @"jhammeke" - sorry to hear you're having issues with this. If the error persists after clearing your browser's cache or on another browser, you'll need to reach out to the owner of the files and shared link in question to ask for a new link or ask them if they deleted the file their first link points to. In any…

No biggie @"essr" - I'm glad to hear it's sorted now! See you around the Community and have a lovely weekend. 

Hey there @"essr" - sorry to hear you're having issues with this. Could you completely disable your antivirus and firewall for a while to see if the app works normally then? Also, when you reinstall the app on your computer, make sure to use the offline installer from this page directly. Keep us posted with any updates!

HI there @"DavF" - thanks for posting on our Community and happy Friday! It sounds like you created a new Dropbox account, but this would be impossible if you already had a Dropbox account associated with the email address you used. How long has it been since you last logged into the account in question? Do you happen to…

Let us know of any updates @"101001101"