Walter Dropbox Community Moderator

And do you get the same errors only when clicking on the links in your PDF files or even when copying and pasting the links into a web browser @"Nakamoo" ?

No worries, Emma. I'm glad to hear you managed to sort this out and thanks for keeping me in the loop too. See you around the Community and take care! 

Hey @"Angela1204j", you can find the thread by following this link. Let us know if you have anything else to ask or add. 

And when you say shared file, I assume you're referring to a folder to which you shared a link to with edit rights - is that correct, Emma? Could you clear your browser's cache and/or try another browser and let me know if you can see the files now? In the meantime, you can also open a file request for your collaborator to…

How large are the folders in question @"gregger59"? Does this behavior persist with smaller folders or individual files as well? 

Hey @"Emma S" - sorry to hear you're having issues with this. May I ask if your collaborator is able to see the files they upload from their end on the website? Did you send a link with edit rights or view only rights perhaps? Let us know what you find and we'll take it from there, Emma. 

Hey @"Marj5" - sorry to jump in here, but I just wanted to mention that you should be able to find instructions to (temporarily) disable your Malwarebytes by doing a web search. Let us know if the issue persist with your antivirus turned off and we'll take it from there. 

Glad to hear you're back up and running @"K4Unl" See you around the Community and have a lovely week ahead! 

Hi all, thanks for your ongoing reports on this. I just wanted to mention that our team is actively investigating this issue and we'll update you as soon as a fix has been implemented. Thanks for your patience! 

Hi there @"gregger59" - sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser, preferably with no extensions or plugins running and let us know how it goes? You might also want to reboot your computer and internet router while at it by the way. Keep us posted…

Hey @"K4Unl" - sorry to jump in here; are you still having issues with this? If so, could you please send us a screenshot of the app's status and version as shown in your system tray at the moment? Thanks! 

Are you the owner of these folders @"Nakamoo"? What is the exact error you're getting with the nested sub-folder by the way? Could you send us a screenshot? Also, did you try the links from a logged-in state or were you logged off from your Dropbox account? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"BryanmMac" See you around the Community and take care! 

Thanks for keeping us on the loop on this and sharing your findings with the Community @"autologout" Let us know if you have anything else to add and have a lovely week ahead!

No biggie @"twopianohands" - I'm glad we sorted this out in the end. See you around the Community and have a lovely weekend!

Hey there @"KolbebubDE" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, have you made sure that early releases are toggled on in your account's settings? Let us know…

Sure thing @"AST2" - feel free to take your time and have a lovely weekend in the meantime! 

The files you see on the mobile app for iOS and iPadOS are a preview of your files anyhow @"twopianohands" - not the actual files. This is because the mobile app is merely a way to preview your files and take quick actions but not actually sync them to your device as this could lead to memory and storage issues. I hope…

Glad to hear that did the trick @"twopianohands" We recently introduced the option to make files online only to users on the Basic plan - perhaps this is why you only noticed this lately? 

I see, thanks for the additional information, Cindy. In this case, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address you can access…

Hey @"twopianohands" - thanks for posting on our Community and happy Friday! This icon means that the file is online only. Could you try making it available offline and let me know how it goes? Thanks so much! 

Hey @"IreneSRPM" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know if you're still getting the same error? Also, may I ask what plan you're on at the moment? Let us know more and we'll take it from there, Irene. 

Hey @"AST2" & @"RW71" - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there? Also, have you tried rebooting your computer, printer and internet router since you first noticed this?

Hey @"BobF18" - sorry to jump in here, but could you send us a screenshot of how those folders look on your end so that we can have a visual too? Do you see any signs of them on the website by the way? 

Hey @"CRBJosh" - sorry to hear you're having issues with this. Did you use these steps to move your Dropbox folder to the external drive or did you manually move your files in the first place? What is the app's exact version and status as shown in your system tray at the moment? Let us know more and we'll take it from…

Hey there @"winggee" - sorry to hear about this. Can you please clarify how exactly you're editing the files your shared links point to? For example, are you using the desktop app to sync your changes or maybe the website to do it directly? Any additional information is more than welcome!

Hi there @"nlocke81079" - thanks for using Dropbox and welcome to our Community! Did you share the link to this folder with edit rights or view only rights in the first place? Are your collaborators able to see the files from their end? Also, have you considered using a file request instead? Let me know more and we'll take…

Hey @"cindysmall12345" - sorry to hear you're having issues with this. Can you please clarify if you're referring to a one time code to access your account or if you were talking about two-step authentication codes instead? Are you able to regain access or re-create the email address in question so that you can receive the…

Hi there @"Nakamoo" - sorry to hear you're having issues with this. When you say you pasted a link to a Dropbox folder, can you confirm that you're referring to a shared link? Does the issue persist on another browser or after clearing your browser's cache? Any additional information is more than welcome! 

Thanks for the additional information @"angelique_WR" - much appreciated. I took a look at our system and I can see that you have a ticket with our support team so I'd suggest waiting for our expert's response on your ticket so that you can continue troubleshooting this with them directly. Let us know if you have anything…