Walter Dropbox Community Moderator

Thanks for checking that for me @"GSBox" I've just sent you a new email from my end. Please have a look at your inbox and let me know if it reached you. 

Hey @"kaiser1304" - thanks for the ticket ID and sorry to jump in here. I just wanted to mention that our team is aware of this and are currently investigating. We'll let you know more as soon as we have an update!

Hey @"RossComer" - would it be OK if I reached out via email to have a further look internally? As for you @"GSBox" - did you check your spam/junk folder as well in case Megan's email ended up there somehow? 

Hi there @"Ivanom" - sorry to hear you're having issues with this. Could you please try to do this through the backups page and let me know if you still get the same results? Also, is the desktop app installed and running or were you just setting it up? Let us know more and we'll take it from there. 

Thanks for keeping me in the loop, Steve. I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there. 

Thanks for the swift response @"accessparksSteve" If you reconnected it and rebooted your machine and still getting the same error, would it be OK if I sent you an email to have a further look internally? 

You should be able to add it back through the App Center at this point @"accessparksSteve" Could you give it a go and let me know how it goes? 

Thanks for the cooperation @"LM15" I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Sure thing @"Di12" - you've got

Thanks for the additional information @"LM15" - much appreciated. Would it be OK if we sent you an email to have a further look internally at this point? As for your issue @"KenGoat1", since it doesn't appear to be related to the OP here I'd suggest that you opened a new thread providing as much information as possible. 

I see, thanks for clarifying that for me @"Di12" Would it be OK if I sent you an email to have a further look internally at this point? 

Thanks for the screenshot @"Di12" May I ask if the version of the file you're trying to restore is within your account's version history? 

Hey @"merminy" - sorry to jump in again, but I just wanted to mention that the Library folder is hidden on Mac so that could be the reason why you can't navigate to it manually. Are you no longer seeing the folder under Favorites in Adobe? 

Thanks for the additional information @"accessparksSteve" Could you have a look at your connected apps tab and let me know if you see the Microsoft Office Online option there? If you do, can you try disconnecting it and re-connecting it to your account anew? 

Could you maybe send us a full screen screenshot so that we can distinguish where you're previewing the file from @"Lyn14"?

Hey @"bwessel" - sorry to jump in here, but could you let us know the exact OS version of your computer and the version and status of the Dropbox desktop app as shown in your system tray/taskbar at the moment? Do you happen to be running any 3rd party apps on your computer that could be interfering somehow? These could…

Hey @"accessparksSteve" - sorry to jump in here, but could you clarify if you're using an individual account or if you're part of a team account instead? If it's the latter, are you an admin or a member of the team? Could it be that the team's admin has restricted access to the Microsoft Office integration somehow? 

Hi there @"Di12" - sorry to hear you're having issues with this. Could you clarify if you'e getting this error when restoring from the deleted files page or the events page or both? If possible, can you send us a full page screenshot of the exact error you're getting? 

Thanks for the nudge on this @"ghulseman" I heard back from the team and it seems that you can cancel a signature request by following these steps: A. From a web browser: * Sign in to http://hellosign.com * Click Documents in the left sidebar. * Hover over“⁝”(vertical ellipsis) next to the request you’d like to cancel. *…

Hey @"Lauren_" - did you get the chance to see Jay's response yet? 

HI there @"ghulseman" - thanks for using Dropbox and welcome to the Community! I believe it's not possible to delete signature requests completely at this time, but let me double check with the team and get back to you. Thanks!

Hey @"Slimink" - sorry to hear you're having issues with this. Do you see the Dropbox icon in your menu bar at the moment? If so, clicking on it should bring up the app's preferences from where you'd be able to navigate to the Backups tab to disable the option to have your screenshots saved in Dropbox.

Thanks for the ticket ID and your feedback on this @"Kevin-54" - much appreciated. I can see that it's closed since January. If you'd like to look into this issue with our support team again, you'll need to open a new ticket. As for the issue at hand now, could you try creating a new OS profile on your computer and try to…

Hey there @"LM15" - sorry to hear you're having issues with this. Could you try clearing your browser's cache and/or using another browser to set this up and let me know how it goes? Thanks! 

Thanks for your cooperation @"gbonawitz" -you've got

You're correct on both of your remarks, Michael. Let me know if you have any follow up questions!

Hey @"JM2024" - sorry to jump in, but could you check if the issue persists on the latest stable version? You can find the installer here. 

Hey @"Lyn14" - sorry to jump in here, but could you clarify if you're previewing the file on the Dropbox website directly or if you're opening it through the Excel integration instead? 

Thanks for keeping me in the loop on this @"gbonawitz" Would it be OK if I sent you an email to look further internally at this point? 

Could you also send us a full page screenshot of where you're spotting the icon @"Kevin-54"?