Walter Dropbox Community Moderator

Hey @"DanijelD" - sorry to hear about this. Did you try any of the mentioned troubleshooting steps or maybe got in contact with our support team for assistance?

It it's sorted now, there's no need to look into it internally, but if you still want to investigate, please let me know and I'll send you an email ASAP. Thanks so much for your cooperation so far @"rkenedi" 

Thanks for the nudge @"Finnkara2000" If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.

If you click on the search icon in your third screenshot and start typing the name of the folder you'd like to add the file to, you should be able to select it. You can also use the (+) button and upload the file directly through the Dropbox app to your destination folder of choice. Let us know if that helps…

Let us know of any updates @"DMJS" 

Hey @"Amelia C." - thanks for posting on our Community! Just to make sure we're on the same page, could you clarify if you're referring to our Dropbox Sign homepage or the Signatures section on Dropbox.com? Let us know more and we'll take it from there.

Hi there @"rkenedi" - thanks for joining the discussion and sorry to hear you're also getting this error. May I reach out via email to have a better look internally? 

So there must be a certain extension causing this @"DMJS" In this case, you can try to disable them one by one to see which one is the problematic one, if needed.

Glad to hear it's sorted and thanks for the feedback too @"Stacia S." Let us know if anything else comes up! 

Hi all, sorry to jump in here, but for anyone who's still affected by this, could you let us know approximately how many files you're syncing on the affected device and if you've ensured you have enough hard drive space? Also, have you tried the 'view sync issues' option from the app? 

Hey @"DMJS" - sorry to jump in here, but as a last test, could you try an incognito window with no extensions or plugins running and let us know if the issue persists? Also, have you ensured that your device's OS is up to date?

Hey @"KK57" - thanks for taking the time to share your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add. Thanks!

So the desktop app is not involved at all since you're using a web browser to do this from your Android devices @"kenternst" Do you have any plugins or extensions running perhaps that could be causing issues? Does the issue persist after clearing your browser's cache, on an incognito window or another browser with no…

Hey @"Arkadiusz" - thanks for bringing this to our attention. Could you let us know how large are the photos that are not showing in the Photos tab in the mobile app? Have you tried clearing the app's cache since you first noticed this by the way? Also, do you see the missing photos in the Photos tab when you navigate your…

Glad to hear that @"jpgraham" Let us know if anything else comes up!

Glad to hear you're back up and running, Jackie. Thanks for keeping me in the loop too on this and have a lovely weekend ahead! See you around the Community @"frogalope" 

Sure thing @"Istyle2USA" - you've got

Hey @"rp12" - sorry to jump in but have you tried clearing your browser's cache or using another browser? If you did and this persists, you might be part of the people who will be getting this feature at a later date. 

Hey @"QCTS" - sorry to hear about this. Could you clarify your device's OS version and the version of the Dropbox app installed there as well? Have you tried clearing the app's cache since you first noticed this? Let us know more and we'll take it from there.

Could you quit the app and relaunch it after rebooting your computer and let me know if you see any improvements @"frogalope"?

I see, thanks for the additional information @"Istyle2USA" Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"Beth_10" - sorry to jump in here and thanks for the visual aid! If you click on the icon to the right of the page (with the little arrow next to it), you should be able to choose from 'Quick View' and 'Full Screen'. Could you give it a go and let me know if it helps? 

Hey @"FehrsSales" - sorry to hear about this. I've just sent you an email to have a further look internally, so please check your inbox for my message and we'll take it from there. 

Hey @"Istyle2USA" - sorry to jump in here, but could you send us a screenshot of the exact error you're getting (omitting any personal information) so that we can have a visual too?

Thanks for the screenshots and the additional information @"frogalope" Could you update to the latest version of the app from this page and let me know how it goes? 

Thanks for the nudge and the additional information you've provided so far @"UptownPulp" When it comes to the issue itself, I'm afraid it's not within our remit since having multiple services (or apps) backing up the same files isn't -and has never really been- officially supported. I wish I had a better answer than this. 

Hey @"KathieKathy" - thanks for using Dropbox and welcome to our Community! Could you send us a couple of screenshots of what you described so that we can have a visual too? Thanks!

Hey @"cellomellowman" - did you get the chance to see Jay's response yet? 

Hey @"swright4" - sorry to hear you're still having issues with this. Could you clarify your device's OS version and let us know if you've tried the offline installer from this page directly? 

Hey @"Angela V.8" - sorry to jump in here, but when is the last time you remember seeing those missing files on the website? Do you see any signs of them in your deleted files page or the events page perhaps?