Walter Dropbox Community Moderator

If you deleted an account, there's no way to restore it or any of the files stored in it, Shane. if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one. 

Hey @"drewsta" - thanks for joining the discussion here. You can find and delete your Dropbox cache folder as outlined here, but could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too? Another one showing the properties of your Dropbox folder would also help!

So your scans are saved in your Dropbox folder as individual files and not in a specific folder - is that right @"pasteve99"? Do you see the Epson integration under your Connected apps tab? If so, you can try disconnecting it and re-connecting it anew. If you still get the same results afterwards, it may be that the…

Hi there @"FesT" - sorry to hear you're having issues with this. Can you let us know your computer's OS version and under which circumstances you notice this issue? Have you tried logging out of your account and back in through the app's preferences or reinstalling the app since you first noticed this?

Hey @"Pietrosoresi" - sorry to hear about this. Could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, let us know here and we'll send you an email to investigate further. 

Hi there @"Helpplznow" - thanks for bringing this to our attention. Could you please let me know what's reported in your plan tab and if you're able to cancel it from there? If you're still getting the same error, you can try clearing your browser's cache or using another browser. Keep us posted anyhow! 

Hey @"Shane" houldsworth - sorry to hear about your missing files. If those files were stored in the account you deleted, then it's impossible for us to restore them from our end as your account is considered a brand new one now. To make sure if that's the case, you can have a look at your deleted files page and the events…

Hi again @"Mate293" - thanks for using Dropbox and happy Monday! Apart from the 3rd party solutions you mentioned, the other way to achieve this would be to download all your files from Sharepoint/OneDrive and upload them to Dropbox anew. Just make sure you have enough storage on your account for the upload. Let us know if…

Hey @"HR_Pilot" - thanks for bringing this to our attention. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, could you confirm that you're referring only to files you've uploaded via the Camera Uploads feature and not manually through the (+) button…

Hey @"LB15" - sorry to hear about this. It seems that your shared links were banned due to excessive traffic/bandwidth usage. Is this the first time this happens? Let us know more and we'll take it from there. 

Hey @"utpmg" - sorry to hear you're having issues with this. Do the folders that were skipped contain any special characters of the ones mentioned here? Are you able to manually upload them to your account as a temporary solution? Also, what is the Dropbox desktop app's exact status and version as shown in your menu bar?…

Can you send us a screenshot of the app's current status so that we can have a look too @"bmers" ? Have you tried fixing your hard-links and permissions as outlined here? 

Hey @"CChesnutt" - did you get the chance to see Jay's response yet? 

Glad to hear that, Daniela! Let us know if anything else comes up. 

The version of the desktop app is regularly updated so it wouldn't have been the same version as now @"Adropped" Let me know when you get the chance to give it a go! 

We're glad to see you're back up and running and thanks for keeping us in the loop on this @"originalemanuel" & @"jaydoubleyoo" Let us know if anything else comes up!

Thanks for the update @"zoe m" Would it be OK if we sent you an email to have a further look internally at this point? 

Does the issue persist after clearing your browser's cache or on another browser by any chance @"Why7"?

We're glad to hear you're back up and running and thanks for the visuals too @"epolito" There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this. Let us know if anything else comes up!

Thanks for the report and the ticket number too @"justinSCW" - much appreciated. I've passed your comments on to the expert who's looking into this for you and you'll be hearing from them soon. For anyone who stumbled upon this issue, could you please enable or add the entry for Dropbox_APIV2 in Setup->Security->Remote…

Thanks for the ticket ID @"camelokaue" - I've just found it in our system and I can see that a member of the team is working on it. They should be getting back to you soon, but do let us know if there's something else you'd like to add. 

Thanks for the nudge on this @"Jeff S.63" - could you share your ticket ID so that we can check it on our end too? 

Does the issue persist after clearing your browser's cache or on another browser, Kate?

Thanks for the ticket ID, Daniela. I've located it in our system and passed your comments on to the expert who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. As for you @"isdhelp" - did you reach out to our support team for further…

It could be caused by a plugin or an extension then @"originalemanuel" - have you tried disabling them one by one to see which one is the culprit? As for you @"Anglo Team", could you clarify if you're getting the same results on an incognito window as well? There was an issue affecting the website yesterday, so these…

Hi @"daniela_cl" - sorry to hear about this. Can you send us your ticket number so that we can look it up in our system?

Hey @"Jamb0tam" - sorry to hear about this. Could you please clarify your device's OS version and the version of the Dropbox app installed there as well? Any additional information or screenshots are more than welcome!

Hey @"SandyDombroski", could you try making the file available offline before trying to open it on your computer?

Does the issue persist on a private browsing window as well @"originalemanuel"?

Is this a single file you're trying to download or a folder perhaps @"rayan kazi"? If it's the latter, you can break down your download in smaller batches to see if that helps.