Walter Dropbox Community Moderator

Hey @"heidiraquel" - sorry to jump in here. I just wanted to mention that you should be able to walk-around your concern by un-linking your account through the app's preferences and re-linking it to force the app to re-index your database. Let us know if you have any other questions!

Hey @"acpaintingnm" - sorry to hear about this. Have you tried reinstalling the apps on your device since you first noticed this issue? 

Do you see any signs of the missing files in your events page @"VM Education"? When is the last time you remember seeing them on the website? 

Glad to hear that @"Dennisko1" See you around the Community and take care! 

Hi there @"VM Education" - sorry to hear about your missing files. Could you have a look at your deleted files page and the evens page and let me know if you're able to see the files and restore them from there? Thanks!

Do you see your account's information in the app's preferences under the Account tab @"gkmach1ne"? Have you tried quitting and relaunching the desktop app?

Thanks for the additional information @"beanbean" - much appreciated. Apart from rebooting your computer, have you tried refreshing your Finder's window by any chance? If not, could you give it a go and let me know if it helps? 

So, it seems that you haven't linked your account on the desktop app yet - could you give that a go and try adjusting your Dropbox Backups from the app's preferences under the Backups tab? As for the 2nd question, I was merely suggesting that you create a new OS profile on your computer to see if the app behaves normally…

Hi there @"COLI" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team and you can let us know if you have anything else to add. Thanks so much!

Hi @"beanbean" - sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?…

Hi there @"Dennisko1" - thanks for using Dropbox and welcome to our Community! From the sounds of it, you might want to use file requests instead of shared links and consider using automations on the folder(s) themselves to achieve what you had in mind. As for transferring those to Google Drive, you'd need to download them…

Could you send us a screenshot of those options so that we can have a visual too @"Marj5"? 

Hey @"Jeff Ebbing" - thanks for bringing this to our attention. May we reach out via email to have a further look internally? 

Hey @"milawebbap" - thanks for dropping by our Community to share your thoughts on this with us. Your feedback about renaming files through the website has been noted in our system and you can let us know if you have anything else to add. Just out of curiosity, would setting a naming convention help at all in this case?…

Hi there @"gkmach1ne" - sorry to jump in here, but could you clarify your device's OS version and send us a screenshot of the desktop app's exact status as shown in your menu bar at the moment if you managed to install it properly on your computer? Also, instead of using the time machine backup, do you get the same results…

Hey @"purcj01" - sorry to jump in here, but I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

Thanks for the cooperation so far, Richard. I just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

Thanks for clarifying that for me @"gregger59" Is it possible for you to try another network, device or web browser, just for testing purposes? 

Hey @"tobesharon" - sorry to hear you're having issues with this. Could you please let us know where exactly you're spotting the connection of the accounts and clarify what plan you're on both of the accounts? Any additional information or screenshots are more than welcome! 

Thanks for the ticket number @"el-guapo"- I've found it in our system and passed your comments on to the expert who's looking into your case. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

I see, thanks for confirming this for me @"humayunmiir" Have you tried getting in contact with your team's admin to see if they have your previous files by any chance? 

Hey @"el-guapo" - sorry to hear about this. Could you share your ticket ID so that we can look it up in our system too? Thanks! 

Hey @"humayunmiir" - sorry to hear about this. It sounds like you were invited to join a Dropbox for Business teams account and upon that process you chose to join the team with your existing account. At that point, you should have received a refund for the remaining of your previous, individual subscription. Did the…

Hi there @"Bm22782" - thanks for bringing this to our attention. Since you got in contact with our support team about this, could you share your ticket ID so that we can look it up in our system? 

Hey @"raihan ahmed1" - sorry to jump in here, but I just wanted to mention that at this point, you'll need to reach out to the team's admin to ask them to convert your account back to an individual one using these steps. Let us know if you have any other questions. 

And do you get the same errors only when clicking on the links in your PDF files or even when copying and pasting the links into a web browser @"Nakamoo" ?

No worries, Emma. I'm glad to hear you managed to sort this out and thanks for keeping me in the loop too. See you around the Community and take care! 

Hey @"Angela1204j", you can find the thread by following this link. Let us know if you have anything else to ask or add. 

And when you say shared file, I assume you're referring to a folder to which you shared a link to with edit rights - is that correct, Emma? Could you clear your browser's cache and/or try another browser and let me know if you can see the files now? In the meantime, you can also open a file request for your collaborator to…

How large are the folders in question @"gregger59"? Does this behavior persist with smaller folders or individual files as well?