Walter Dropbox Community Moderator

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Hey @"frogalope" - sorry to hear about this. Could you please let us know your device's exact OS version and the status and version of the desktop app as showing in your menu bar at the moment? A screenshot of any errors you might be getting would also help! 

Hey @"dlav2001" - sorry to jump in here, but you haven't mentioned our ticket number for your support interaction with our team. Also, the backups page is the place where your backups show since it's a separate section of your regular Dropbox account - you can navigate to that page by clicking on the dotted icon on the top…

Hey @"Leigh19" - sorry to jump in here, but did you get the chance to try Jay's suggestion yet? 

Hey @"Finnkara2000" - thanks for the clarification there. I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.

Hey @"cmaurand" - sorry to hear you're having issues with this. Could you try another browser to request the verification email and let me know how it goes? If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate…

Hey @"Leigh19" - thanks for using Dropbox and welcome to the Community! Have you tried turning the option to save your screenshots off and back on again through the app's preferences to see if that helps improve matters at all? If you find the chance, please give it a go and let me know how it goes!

Thanks for the additional information and the screenshot too @"nNew" - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.

Yes, as a test i'd suggest temporarily disabling any 3rd party apps that might be interfering as well @"benreed" Let me know how it goes!

Hey @"Annie P" - sorry to jump in here, but does this persists on an incognito window or a browser with no extensions or plugins running as well? Did you reboot your computer since you first noticed this by the way?If you have any antivirus or firewall running, you can also temporarily disable them. Keep us posted anyhow!

Hey @"Spacedout3" - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. Thanks!

No need for that @"Machaut2024" - just reinstall using the link I provided earlier. 

Hey @"nNew" - sorry to hear about this. Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?

Hey @"mouwe5" - sorry to jump in here, but would it be possible to recreate this with a sample folder so that you can send us screenshots as well to have a better look into this? Otherwise, I'd be happy to send you an email to have a further look internally, if needed. By the way, the most recent version of the desktop app…

Hey @"benreed" and sorry to jump in here, but if the issue persists with the Dropbox desktop app completely closed on your computer, then there must be something else causing the lag when you navigate your folders. Do you happen to have any 3rd party app that could be monitoring, syncing or backing up your files somehow?…

Thanks for clarifying that for us @"Machaut2024" A new version of the desktop app just got out, could you give it a go from this page and let us know how it goes? 

Hey @"Joannharmening2477" - thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind by following these steps. Let us know if you have any follow up questions! 

Hey @"Lissa419" - sorry to hear you're having issues with this. Could you take a look at your backups page and let me know if you see the backed up files or folders there? If you could also send us a screenshot of the desktop app's exact status as shown in your menu bar/system tray, I'd appreciate it. Thanks!

Hey @"Finnkara2000" - sorry to hear about this. Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?

Hi all, for anyone who's still affected by this, could you ensure that Google Drive or One Drive is not syncing your Dropbox folder and let us know if that resolves the issue with the notifications? 

Hey @"Teamownerali" - sorry to hear you're having issues with this. Could you send us a screenshot of what's troubling you (omitting any personal information) so that we can make sure we're on the same page?

Thanks for the screenshot @"T-squared" Have you tried clicking on the "not now/ show me how/ maybe later" option on the top banner of the app window when you click the app's icon to check your notifications?

Hey @"gonzalogarcia19" - sorry to hear about this. I can see that you have One Drive running on your computer. Can you temporarily quit it or uninstall it from your machine and let us know if the issue with the Dropbox syncing icons persists?

Hey @"ricf" - sorry to jump in here, but could you try disabling your antivirus temporarily and/or clearing your browser's cache or try another browser with no extensions or plugins running and let us know how it goes? If the issue persists, you can also reboot your computer and internet router. In any case, please keep us…

Hey there @"T-squared" - sorry to hear you're having issues with this. Just to make sure we're on the same page, could you send us a screenshot of the symbol you mentioned so that we can have a look too? Thanks!

Hey @"kcrusco " - sorry to hear about this. Can you please let us know the version of the Dropbox desktop app installed on your computer and let us know when you first noticed this? 

Hey @"Zayan1952" - sorry to hear about this. Could you send us a screenshot of the page you get stuck on so that we can have a visual too? 

Hey @"Patricia24" - sorry to jump in here, but maybe in this case, you'd like to restrict some folders inside a team folder as outlined here? That would probably be the next best thing.

Hey @"dmarie26" - sorry to hear about this. Could you clarify the version and status of the Dropbox desktop app on your computer? Have you tried clicking on "not now/ show me how/ maybe later" on the top banner of the app window?

Hey @"Yusufabdul7" - thanks for using Dropbox and welcome to our Community! Personally, I'd have to say shared links as they enable you to share files or folders easily with others, even if they don't have a Dropbox account themselves. What about your favorite sharing feature of Dropbox? Keep us posted!