Walter Dropbox Community Moderator

Hi there @"rayan kazi" - this error doesn't come from Dropbox, but a third party app. Could you let us know the exact steps you take to result in this? Have you tried clearing your browser's cache or using another browser by the way?

Thanks for the clarification @"Philip Ostheimer" I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hey @"Bewildered_Bobby", could you send us a screenshot of how your files inside your Dropbox folder look like at the moment including the app's status as shown in your system tray? 

Hi there @"originalemanuel" & @"Anglo Team" - thanks for bringing this to our attention. Is this affecting all of your video files or just some? Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results? Thanks!

Hey @"Ramsi", could you send us a screenshot of the exact error you're getting so that we can have a visual too? If the issue persists on different browsers and after clearing your browser's cache, is it possible that the owner of the shared link and file has disabled downloads? 

Hey @"jeffinbville", could you try the offline installer from this page directly and let us know how it goes? Also, make sure to install it with admin privileges as outlined here. 

Hey @"kaabis" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

Hey @"christianius" - thanks for joining the discussion here. Could you let us know your device's OS version and the version of the Dropbox desktop app installed there as well? When did you first notice this by the way? 

Hi @"augustosoutoperez" - sorry to hear about this. Did you try following the steps Rich mentioned to contact our team directly for further assistance? if so, please feel free to share your ticket ID here so that we can look it up in our system as well if needed. 

Hey @"Andre777", thanks for the additional information. Can you please let us know your device's exact OS version and the versions of both the Dropbox app and the Microsoft app? Are you logged into a Microsoft account as well on your device when attempting to edit your files? Do you see the integration in your connected…

Thanks for the update @"Adropped" Could you try the latest stable version of the app from this page directly and let me know how it goes?

Do you see any signs of them in your events page, the deleted files page or the backups page perhaps @"Krugerbooger" ?

Thanks for the additional information @"write2nirav" I can see that the expert who's looking into your case has responded to your ticket, so I'd recommend getting back to them for further assistance on this as they'd be better equipped to help further at this point. 

Thanks for the screenshot @"Krugerbooger" Are you able to view those files on the website normally? Did you try clearing the app's and browser's cache as I previously suggested? 

Have you tried clearing the cache of both apps and trying again @"zoe m" ?

Hi @"Morgan G.4" - thanks for sharing your thoughts on this. I just wanted to mention that although some features may be available on all plans, many come with different levels of functionality depending on the subscription. The Dropbox Plus plan is meant for personal use while Dropbox Essentials is meant for work purposes…

Yes, this makes sense since the optimal image ratio for backgrounds is to use "square" images, where the height and the width of the image is the same. Note that the logo you upload must be under 10 MB in size, and should be a .png or .jpg file while you can also crop it after uploading it. Background images will be…

Thanks for the additional information and the screenshots too @"bmers" I can see in your screenshot that the size of your Dropbox folder is still being calculated. Do you know approximately how many files you're syncing locally on your computer? Have you ensured that Backblaze is not interfering here by completely closing…

You should be able to attach a screenshot via the camera icon (insert photo option) within your reply's box @"Krugerbooger" If you're not seeing it, you might want to use another browser or even request the desktop version of the website if you're on a mobile device. Keep us posted!

Thanks for the ticket ID @"Ja96" - much appreciated. I can see that this ticket has been closed since January, so would you mind if I opened a new one on your behalf using the email address that's linked to your profile here, on our Community? 

Hi @"jeffinbville" - could you send us a screenshot of the notification you mentioned and clarify the Dropbox desktop app's exact status and version as shown in your system tray? Did you install it with admin privileges on your machine in the first place?

Hey @"DARIEN", could you send us a screenshot of the app's current status as shown in your taskbar? Also, approximately how many files you're syncing in your Dropbox folder locally on your computer? 

This would mean that the issue is not caused by Dropbox, but most likely by your device's OS or a 3rd party app perhaps @"PianoBench" When you say the file is hidden, are you able to locate it if you enabled hidden files to show on your computer? Also, do you get the same results if you pause syncing when you edit the file?

Hey @"HoneyChan76" - sorry to hear you're having issues with this. Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?

Hey @"Krugerbooger", have you tried clearing the app's and the browser's cache since you first noticed this? If you did and this persists, please send us a screenshot of the exact error you're getting so that we can have a visual too. Thanks so much!

Hey @"Adropped" - have you tried a clean, advanced reinstall yet? Make sure you're not connecting more than 3 devices to your account as you might hit your device limit. Let us know how it goes? PS: If you have any security software running on your computer, you can temporarily disable them as well during the reinstall. 

Hi @"Ja96", sorry to hear you're having issues with this. If you've already contacted our support team about this as Rich suggested, could you share your ticket number so that we can look it up in our system? Thanks!

Hi @"strigimusic" - sorry to hear you're having issues with this. Could you please reboot your device and clear the app's cache and let us know if this persists? If it does, is it affecting all audio files, some or just one? 

Hey @"Steve Braff" - thanks for using Dropbox and welcome to our Community! May I ask if you're getting any different results after clearing your browser's cache or on another browser? Is the file you're trying to open locally on your computer available for use? Is the Dropbox desktop app running and syncing normally in…

Hi there @"Cain57" - thanks for using Dropbox and happy Monday! Could you maybe send us a screenshot of the issue so that we can have a visual too? What file type and how large is your current logo? We don't have any recommended dimensions for your logo, but could you let us know what dimensions you've tried so far? Let us…