Walter

This idea has just been closed out after a period of inactivity. We truly appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Make a setting to play audio files consecutively on autoplay for android Comment by Walter January 22

No worries @"thedomorefoundation2017" - I've just followed up via email so that we can investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

in I renamed one of my folders and now all of its files have disappeared. Comment by Walter January 22

Hey @"kyeow" - sorry to hear about this. Can you please let us know if this affects all of your files in Dropbox, some or just a particular one? Any additional information is more than welcome!

in I'm unable to view my files on the web as I'm getting a 'something went wrong' error Comment by Walter January 22

Hey @"Michar" - thanks for bringing this to our attention. Can you please let me how large is the file you're trying to download and/or link to? Do you get the same error if you try another file as a test? Let us know more and we'll take it from there.

in "Couldn't copy link" error only on a specific file Comment by Walter January 22

Hey @"joehanna" - could you try reinstalling the app on your computer and let us know if this persists?

in Quick Look flickering on macOS 26.2 Comment by Walter January 22

Thanks for the additional information @"KJ1993" - much appreciated. The email you received is just a heads up of what is going to happen if you don't update your billing information until the date of your renewal comes. Your subscription won't expire until the end of your current billing cycle as normal. I hope this…

in Annual subscriber; my card expired. Your downgrade threat is unacceptable. Fix this please. Comment by Walter January 22

Hi there @"Lexie2" - sorry to hear you're having issues with this. Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? Thank you!

in I can't access my Dropbox account through a web browser. Comment by Walter January 22

Hey @"MichaelBokes" - thanks for bringing this to our attention. If this persists on another browser, can you please send us a screenshot of the exact error you're getting when trying to delete your old backups from your backups page directly? Thanks!

in I can't delete my old backups Comment by Walter January 21

Thanks for the additional information @"thedomorefoundation2017" - much appreciated. Have you tried reaching out to our support team directly to ask for assistance as they'd be better equipped to handle your request?

in I renamed one of my folders and now all of its files have disappeared. Comment by Walter January 21

Hey @"likerfoxl" - thanks for letting us know about this. I'm not quite sure why this is happening, so let me check with the team and we'll get back to you as soon as possible. Let me know if you have anything else to ask or add in the meantime.

in (Fedora 42) dnf update fails with 404 error Comment by Walter January 20

Hey @"ImranAhmed" - thanks for bringing this to our attention. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thanks!

in Referral shows up as ineligible Comment by Walter January 20

Hey @"Shaveman" - sorry to hear you're having issues with this. Have you tried disconnecting and reconnecting the app integration through your Apps tab? If you did and this persists, may we reach out via email to investigate further?

in Bluebeam PDF showing unwanted NOTE popups in app. Comment by Walter January 20

Hey @"intrepidcookie" - thank you for taking the time to share your thoughts on this with us. I've made an internal note of your feedback on this and you can let us know if you have anything else to add. Cheers!

in Loss of reliable “Date Modified” behavior is destroying file discovery and productivity Comment by Walter January 19

Hey @"dim2333" - thanks for bringing this to our attention. Can you please clarify if this persists after restarting your device and/or after reinstalling the Dropbox mobile app? Thank you.

in The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android. Comment by Walter January 19

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Setting a Start Date for file downloads Comment by Walter January 19

This idea has now been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Make long filenames visible by wrapping onto additional lines Comment by Walter January 19

We've just closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share in the future, please do!

in Search in password-protected shared links Comment by Walter January 19

This idea has just been closed out after a period of inactivity. We appreciate you sharing your suggestion with us, and you’re always welcome to submit more ideas in the future.

in Full file path for deleted files Comment by Walter January 19

This idea has just been closed due to inactivity. Thanks for your suggestion, and if you have another idea to share, please do!

in Create a new Paper doc from/with a Paper template file while in Dropbox online Comment by Walter January 19

I'm afraid no, it's not possible, or officially supported at least, @"Anticia". Let us know of any updates when you get the chance!

in I don't see "sync now" or any other similar options (never had). Comment by Walter January 16

Hey @"Anticia" - thanks for letting us know about this. Can you let me know if you've tried reinstalling the Dropbox desktop app since you first noticed this? Any additional information is more than welcome!

in I don't see "sync now" or any other similar options (never had). Comment by Walter January 15

Hey @"Christos K." - thanks for bringing this to our attention. Can you clarify the version of the Dropbox desktop app installed on your machine? Also, have you tried reinstalling it at all since you first noticed this? Any additional information is more than welcome!

in I see no menu after clicking on the Dropbox tray icon on Fedora 43. Comment by Walter January 15

That's quite a large number of files to sync on a computer @"JamesCyon" - can you try reducing the app's load by using selective sync to remove some additional folders from your device?

in 'Manage Hard Drive Space' folder information not loading on the desktop app preferences Comment by Walter January 14

Which exact part is troubling you @"JGFOF"? A screenshot would be very helpful at this stage. Have you tried opening a support ticket from your end via emailing our team through this page?

in I can't see any syncing icons or right-click Dropbox menu options on my macOS Sonoma. Comment by Walter January 12

Thanks for the update on this @"JGFOF" - much appreciated. At this point, can you perform an advanced reinstall and let us know how it goes?

in I can't see any syncing icons or right-click Dropbox menu options on my macOS Sonoma. Comment by Walter January 12

Thanks for the update on this @"equado" - much appreciated. In this case, I'd suggest logging out from your account through the app's preferences, delete all of your old Dropbox folders and then log back into your account and let the Dropbox desktop app create and sync your Dropbox folder anew. Just make sure to give it…

in Old Dropbox folders displayed in Windows File Explorer. How to remove them? Comment by Walter January 12

Hey @"628878848" - thanks for the screenshot. Can you try reinstalling the app using the offline installer from this page and let us know how it goes?

in Why does the Dropbox desktop app hijack my screenshots? Comment by Walter January 12

Hey @"Liberty1991" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Since you were unable to open a support ticket from your end, would it be OK with you if we reached out via email to investigate further? In the meantime, can you let us know if you're getting the same results…

in Dropbox Backup won't restore or download and no option to copy Dropbox Backup to regular Dropbox Comment by Walter January 12

Hey @"LuckyBill" - sorry to hear you're having issues with this. Can you please clarify if your company Dropbox account is on an individual Dropbox plan or a Dropbox for Business teams account instead? If it's the latter, have you connected your account as outlined here? Also, have you tried logging out from the wrong…

in The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer Comment by Walter January 12

Yes, that would be correct @"Ruud-J". Alternatively, you can put all your files from the Dropbox Basic account into one folder and share the folder with your Dropbox Plus account. Let us know if anything else comes up!

in Migrating from Dropbox Basic to Dropbox Plus Comment by Walter January 12

Walter Dropbox Community Moderator

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