Walter Dropbox Community Moderator

Hey @"mhinks" - thanks for your detailed post! While I can't suggest anything on this, I'll leave this thread open for other users to share their own insights and you can let us know if you have anything else to add in the meantime. Cheers!

Hey @"aknyc" - based on your first message, it sounds like you might have selected the Dropbox folder itself and not the location containing your Dropbox folder in the first place. Can you send us a full screenshot the folder you're selecting when trying to relink to your existing Dropbox folder to make sure we're on the…

Hi there @"Llamahat" - thanks for taking the time to share your thoughts on this with us. I've noted your feedback in our system and you can let us know if you have anything else to add. As for your feature requests, note that you can post them in our Ideas section following these tips. Cheers!

Hi from me too and thanks for all the additional information @"mdt1". Just to make sure we're on the same page, can you send us a screenshot of the Dropbox desktop app's current status and version as shown in your menu bar at the moment? If you could also share your ticket ID so that we can look it up in our system, I'd…

Thanks for keeping me in the loop on this @"ReisellCorp" - much appreciated. I'm glad to hear you managed to sort this out in the end and please let us know if anything else comes up in the future!

Hey @"sinbin" - thanks for bringing this to our attention. Can you please clarify if you've tried adjusting your bandwidth settings through the app's preferences since you first noticed this? Also, does this persist after quitting and relaunching the Dropbox desktop app and/or rebooting your computer and internet router?…

Hey @"bitbat3579" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thank you!

Are all users using Dropbox on File Provider which is an update available to all Dropbox users on macOS @"Justina_Audio"? 

Hi @"ReisellCorp" - thanks for letting us know about this. Can you please send us a screenshot of the exact error you're getting including the Dropbox desktop app's exact status as shown in your menu bar? Are you able to click on the files with the cloud icons shown in your screenshot and make them available offline?

No problem as long as you're using the most updated version and there are no extensions that might be interfering @"K14M"

I see, thanks for the clarification @"K14M". Have you had the chance to install and try another browser from the supported ones yet? 

Thanks for the clarification and the additional details there @"insaneshayne71" - I've just followed up via email to investigate further, so please take a look at your inbox and we'll take it from there. 

Hey @"Justina_Audio" - sorry to hear you're having issues with this. What you described would be expected if the other user has set their default setting to online-only. That said, just to be sure we're on the same page, can you please clarify what kind of Dropbox accounts you and the other users are using? Are you using…

Only the ones mentioned in this help center article at this time @"K14M". If you're based in those areas, there might be an issue with using our services in which case the VPN would be the only way to go. Let us know of any updates!

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"DropMusician77" - thanks for using Dropbox and posting on our Community! You should be able to find all the info you need in this help center article, so feel free to take a look and let us know if you have any follow up questions. Thanks!

I'm glad to see there was some progress on this @"kroft". Let me know when you get the chance to test this out with the stable version of the app and we'll take it from there.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"dotvision" - thanks for letting us know about this. Just to clarify, have you tried reinstalling or even an advanced reinstall since you first noticed this? Feel free to include any additional information you think might be helpful! 

Thanks for the update and sorry to hear this persists @"dardar4". Can you please open your computer's task manager and let me know if you see any process related to Dropbox listed there? Also, if you're on the Dropbox Basic plan, have you ensured that you're not hitting your account's device limit? 

I see, thanks for the quick response @"BrunoCarvalho". I've just followed up via email to have a further look internally so please take a look at your inbox and we'll take it from there. 

Hey @"kroft" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you send us a screenshot of how those Dropbox folders look on your end and another one showing the Dropbox folder's location as shown in the app's preferences? That said, most likely your best bet would be to log out…

Hey @"BrunoCarvalho" - sorry to hear you're having issues with this. I noticed that you're running a beta version of the Dropbox desktop app. Could you try installing the latest, stable version from this page and let us know if this persists? Just make sure to toggle off the 'early releases' from your account's settings…

Thanks for the screenshot @"PyroDucts"! I've just sent you an email, so please take a look at your inbox and we'll pick it up from there. 

Does this persist on an incognito or private browsing window with no extensions or plugins running as well @"Ejody"? 

You should be able to see that action in your events page normally @"Danielik". That said, I'm glad to hear that you managed to sort this out in the end and thanks for keeping us in the loop too. If anything else comes up in the future, you know where to find us! 

I see, thanks for clarifying that for me @"PyroDucts" - much appreciated. Before we revert to email communication to further investigate, can you send us a full screenshot of where you see the app listed in your activity monitor including your menu bar area where the Dropbox icon should be? 

Hey @"PyroDucts" - sorry to hear about this. If you made sure that you've installed the Dropbox desktop app with admin privileges in the first place, can you try an advanced reinstall and let us know if this persists? Thank you!

Hey @"Kate01" - sorry to hear you're having issues with this. Could you have a look at this help center article and let me know if it helps at all in your case? Let me know and we'll take it from there.