Walter Dropbox Community Moderator

Hey there @"CharlieG" - sorry to hear you're having issues with this. Instead of your homepage, have you tried moving this team folder via the Admin Console? If you did and still getting an error, please send us a screenshot so that we can have a visual too. Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"ffiruben" - thanks for sharing your thoughts on this with us and happy Friday! Have you tried using the Admin Console to view your team's activity following these steps? From there, you should be able to select the filters that are related to Dropbox Transfers to see a complete team report. Let me know if that helps…

You should be able to see a camera icon in your reply's box that allows you to attach a screenshot @"pgheery" Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.

Hey there @"pgheery" - sorry to hear you're having issues with this. May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date? Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this? If you did and this…

Hey there @"rwenrich" - sorry to hear about this. If you made sure that you're looking at the right account, can you clarify if those files are individually shared files or inside a shared folder? When you navigate the location those files should be in on your mobile and desktop devices, what do you see exactly? Also,…

Hi there @"sjv123" - sorry to hear you're having issues with this. So, just to clarify, you're trying to delete the backup from your backups page and you're getting an error? Let me know and we'll take it from there. 

Thanks for the update @"tscheinblum" I've just sent you an email to the email address that's linked to your profile here on our Community. Could you have a look at your inbox for my message now?

Hey all, thanks for your reports. I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly. We're actively working with Microsoft to improve the user experience…

I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address @"tscheinblum" ? If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well. If you still can't find your…

Hey @"tscheinblum" - did you get a ticket ID by any chance? If so, please share it with us here so that we can look it up in our system. 

No biggie @"shin7" - I've just sent you a quick message to have a further look internally, so please have a look at your inbox and we'll take it from there.

I see, thanks for the additional information @"j2762mm" In this case, I'd suggest getting in contact with our support team directly for further assistance as they'll be better equipped to help with account and device specific information. Let us know if you have anything else to add or ask in the meantime. 

Hey @"__sarah__" - do you happen to be running any 3rd party apps like One Drive, for example? Also, have you tried copying or moving those files to another location on your computer to see if the issue persists? 

I see, thanks for the update @"oreosmeow" If it's not too much of a hassle, could you try creating a new OS profile on your computer and try to replicate the issue there as a test? 

In that case, could you try disabling it temporarily and let us know if the issue persists @"oreosmeow" ?

Hey @"prawniator" - thanks for using Dropbox and posting on our Community! You should be able to set your preferred naming convention on the Capture folder via the website as outlined here. Could you give it a go and let us know if it helps? Thanks so much!

Hi there @"oreosmeow" - sorry to hear about this. Can you please let us know if the app does indeed get uninstalled when you shut down your laptop or if it's the app's icon missing from your task bar? If you search for the app after rebooting your computer, does it show up at all? Also, do you have any security programs…

Sure thing @"catlover" - you've got

Hey @"TMR1" - thanks for posting on our Community and sharing your thoughts on this. Are you familiar with the file locking feature by any chance? Would that help with what you had in mind perhaps? Let us know more and we'll take it from there. 

Hey @"catlover" - sorry to hear about this. Would it be OK if we reached out via email to have a further look internally?

Hi there @"j2762mm" - sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app? Also, does rebooting or refreshing your Finder's window help improve matters at all? Let us know more and we'll take it from there. 

Thanks for keeping us in the loop on this, Marcia. Let us know if anything else comes up!

Hi there @"Bharper" - thanks for joining our Community and sorry to hear about this. It sounds like the Dropbox desktop app wasn't fully synced when your colleagues checked the mentioned files. Can you confirm that you're all using the Dropbox app to sync your edits and that you can all see the file normally on the…

Hey @"Adrian O" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app you've installed there? A screenshot of the requests you get would also help, so feel free to include one in your next reply.

Hi there @"Marciadotcom" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Let us know what…

Yes, all changes within your Dropbox folder will sync back to Dropbox.com as long as the desktop app is running and syncing on your computer @"Cloudsoverkorra" Let us know if anything else comes up!

Sorry to hear you're still having issues with this @"Victoria210" Could you try signing into the Dropbox account that's associated with your Community profile and then visit the support page? If you scroll down the page you should see a section with your support ticket. 

Can you click on the Dropbox icon and check your notifications @"Dzulkiewski"? Also, what does it say when you hover your mouse over the app's icon? Is it 'up to date' or still syncing?

It sounds like you're referring to your notifications in the desktop app @"Dzulkiewski" Could you send us a screenshot so that we can make sure we're on the same page?