Walter Dropbox Community Moderator

Hey @"K4Unl" - sorry to jump in here; are you still having issues with this? If so, could you please send us a screenshot of the app's status and version as shown in your system tray at the moment? Thanks! 

Are you the owner of these folders @"Nakamoo"? What is the exact error you're getting with the nested sub-folder by the way? Could you send us a screenshot? Also, did you try the links from a logged-in state or were you logged off from your Dropbox account? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"BryanmMac" See you around the Community and take care! 

Thanks for keeping us on the loop on this and sharing your findings with the Community @"autologout" Let us know if you have anything else to add and have a lovely week ahead!

No biggie @"twopianohands" - I'm glad we sorted this out in the end. See you around the Community and have a lovely weekend!

Hey there @"KolbebubDE" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, have you made sure that early releases are toggled on in your account's settings? Let us know…

Sure thing @"AST2" - feel free to take your time and have a lovely weekend in the meantime! 

The files you see on the mobile app for iOS and iPadOS are a preview of your files anyhow @"twopianohands" - not the actual files. This is because the mobile app is merely a way to preview your files and take quick actions but not actually sync them to your device as this could lead to memory and storage issues. I hope…

Glad to hear that did the trick @"twopianohands" We recently introduced the option to make files online only to users on the Basic plan - perhaps this is why you only noticed this lately? 

I see, thanks for the additional information, Cindy. In this case, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address you can access…

Hey @"twopianohands" - thanks for posting on our Community and happy Friday! This icon means that the file is online only. Could you try making it available offline and let me know how it goes? Thanks so much! 

Hey @"IreneSRPM" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know if you're still getting the same error? Also, may I ask what plan you're on at the moment? Let us know more and we'll take it from there, Irene. 

Hey @"AST2" & @"RW71" - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there? Also, have you tried rebooting your computer, printer and internet router since you first noticed this?

Hey @"BobF18" - sorry to jump in here, but could you send us a screenshot of how those folders look on your end so that we can have a visual too? Do you see any signs of them on the website by the way? 

Hey @"CRBJosh" - sorry to hear you're having issues with this. Did you use these steps to move your Dropbox folder to the external drive or did you manually move your files in the first place? What is the app's exact version and status as shown in your system tray at the moment? Let us know more and we'll take it from…

Hey there @"winggee" - sorry to hear about this. Can you please clarify how exactly you're editing the files your shared links point to? For example, are you using the desktop app to sync your changes or maybe the website to do it directly? Any additional information is more than welcome!

Hi there @"nlocke81079" - thanks for using Dropbox and welcome to our Community! Did you share the link to this folder with edit rights or view only rights in the first place? Are your collaborators able to see the files from their end? Also, have you considered using a file request instead? Let me know more and we'll take…

Hey @"cindysmall12345" - sorry to hear you're having issues with this. Can you please clarify if you're referring to a one time code to access your account or if you were talking about two-step authentication codes instead? Are you able to regain access or re-create the email address in question so that you can receive the…

Hi there @"Nakamoo" - sorry to hear you're having issues with this. When you say you pasted a link to a Dropbox folder, can you confirm that you're referring to a shared link? Does the issue persist on another browser or after clearing your browser's cache? Any additional information is more than welcome! 

Thanks for the additional information @"angelique_WR" - much appreciated. I took a look at our system and I can see that you have a ticket with our support team so I'd suggest waiting for our expert's response on your ticket so that you can continue troubleshooting this with them directly. Let us know if you have anything…

Thanks for the nudge on this @"UsoT" If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

Hey @"jonnybangerdoor" - thanks for using Dropbox and welcome to our Community! Have you tried selecting the online only files you'd like to copy and making them available offline before copying or moving them? If you did and this persists, please send us a screenshot of the app's exact status and version as shown in your…

Hey @"angelique_WR" - sorry to jump in here, but could you clarify if you were able to link your accounts on a MacOS device without an issue in the past and how many files you're syncing locally on your Business account on your desktop? 

Thanks for your feedback on this @"mgambrell" Let me know if anything else comes up or if you notice this notification again. 

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Wanda C.1" See you around the Community and happy May! 

Hi there @"UsoT" - sorry to hear about this. Could you clarify how long have you been getting this error and if you've received an email from Dropbox informing you about this? Thanks!

Hey @"Lung" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let me know how it goes? Thanks!

Hi there @"mgambrell" - thanks for bringing this to our attention. Could you please clarify your device's OS version and the version of the Dropbox desktop app as well? Does this persist after rebooting your computer or closing this window? Any additional information you can share is more than welcome. 

Hi there @"Dragon Weenie " - sorry to hear about your syncing issue. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray? This will help us assist further. 

Hey @"autologout" - sorry to jump in here, but could you clarify if the issue is not present when switching off airplane mode and connecting to a network that you know for sure isn't blocking Dropbox somehow?