Walter Dropbox Community Moderator

Are you referring to files that have been selective un-synced from the computer or online only files perhaps @"arshia m."?

Hey @"Hebephrene" - sorry to jump in here, but how are you uploading the files in the first place? Are you able to locate them inside the folder you were working on or when searching your account?

Hey @"Benf" - thanks for joining the discussion here. The Dropbox desktop app syncs the files within your Dropbox folder as long as it's running normally on your computer(s). Let us know if you have any follow up questions. 

Hey @"arshia m." - did you get the chance to see Jay's response? 

Hey @"JesGagnon" - sorry to hear about this. In this case, I'd suggest having your boss contact us directly as this would be the best way for them to get further assistance on this. Let me know if you have anything else to add or ask in the meantime. 

Glad I could help @"marci_risch" Let us know if you have any other questions! 

If you access the links from the sharing tab do you also get the same results @"marci_risch" ? From the screenshot you sent it looks like you're inside the folder when doing this, that's why I'm asking. 

Hi all, I just wanted to mention that this should be resolved now. Could you try again and let us know if this is still an issue for anyone?

When you are on the previous step (before getting this window) do you see the option to change the default link to the 'view only' one and grab the link from there through the copy link button @"marci_risch"?

Does this happen with newly created links as well @"achiesuk" or only the specific ones you mentioned?

Thanks for the additional information @"achiesuk" May I ask if the shared links that aren't working point to files that might have been deleted from your account? Are you the owner of the files or somebody else? 

Hey @"marci_risch" - sorry to jump in here, but are you seeing two separate shared links for the files in your sharing tab? Also, do you need both edit and view only rights on those shared links? 

Hey @"achiesuk" - could you please clarify if the links work fine if you copy and paste them on a web browser instead of accessing them through your Excel spreadsheet? Can you see the links to those files listed here? Does this happen with those shared links only or is it affecting new links as well? 

Thanks for clarifying that for me @"Spillage" Can you also let me know if this happens when only following the steps Megan suggested or if it happens upon launch/start-up as regardless? Also, is the drive you'd like to backup encrypted by any chance? How much space is occupied from the 2 TB there by the way? 

Hey @"Michael S.197" - sorry to jump in here and thanks for your feedback. Have you considered using the camera uploads feature and adjusting your settings from the mobile app to include the WhatsApp folder? Note that this would be for image and video files, not messages. 

When you say it doesn't work, are you getting an error perhaps @"floater1"? Have you tried another browser or requesting the desktop version of the site? 

Thanks for the screenshots @"nadahashmi" - much appreciated! If this persists after rebooting your computer, could you try to share a link to a file of yours via the website and let me know how it goes? 

You can attach a screenshot to your reply through the camera icon (insert photo option) within your reply's box @"floater1" If you're using a web browser on a mobile device and not seeing it, try requesting the desktop version of the web-page.

Hey @"floater1" - sorry to jump in here, but have you ensured that you're logged into a Microsoft account on the Excel app? A screenshot of the exact error would be extremely helpful as Jay pointed out. 

Hey @"nadahashmi", thanks for the screenshot! Could you please let us know if the desktop app is running and syncing normally in your menu bar? Also, are you navigating your Dropbox folder on your computer or another location perhaps? It's not quite clear in your screenshot. 

Hey @"walbluefin" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let me know if you still get the same error? If you do, I'd appreciate a screenshot (omitting any personal information) as well. Thanks!

You got it @"bradhartsfield"! Whenever you get the chance, please have a look at your inbox for my message and we'll take it from there. 

Hi @"bradhartsfield" - sorry to hear you're having issues with this. Would it be OK if we sent you an email to have a further look internally?

Hey @"Spillage" - sorry to jump in here, but does this persist after rebooting your computer and quitting and relaunching the app as well?

Sure thing, Fabio. Let us know if anything else comes up! 

Hey @"gfondelio" - sorry to jump in here, but could you clarify if this behavior is consistent regardless of the app or platform you're using (apart from iMessage)? Have you ensured that the app's version and the device's OS are up to date?

I see, thanks for clarifying that for me @"Planet Nutshell" At this point, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information. Let us know if you have anything else to ask in the meantime. 

This icon is not coming from Dropbox @"Fabio_Mota" - do you happen to have any other 3rd party apps that might be syncing or backing up your files like One Drive perhaps? If so, you might need to close them or uninstall them completely to bring back the Dropbox syncing icons.

And what happens when you click on the 'Learn more' button shown in your second screenshot @"Planet Nutshell"? 

Hey there @"stewartsadler" - thanks for bringing this to our attention. Would it be OK if we reached out via email to have a further look internally? Thanks!