Walter Dropbox Community Moderator

You can always post your feature requests in the Share an Idea area following these tips. Let me know if you have anything else to add or ask in the meantime @"heidibh" 

Thanks for the additional information and the screenshots too @"Silentcartoonist24" Would it be OK if we sent you an email to have a further look internally at this point?

Hi there @"heidibh" - thanks for using Dropbox and welcome to the Community! I'm afraid it's not possible to limit the timeline to span to only one year in Dropbox Paper at this time, but you should be able see a month to month view for 2024 if you choose the relevant option from the timeline's drop-down options. I hope…

I'm glad to hear that @"Purple_unicorn" - let us know if anything else comes up! 

Hi there @"Purple_unicorn" - thanks for using Dropbox and welcome to the Community! You can find all the information you need about the naming conventions feature on this page. At the time being, there's no way to set conditions for naming conventions or change the date format automatically, but you can post your thoughts…

In that case, may we reach out via email from our end so that we can have a further look internally at this point @"Victoria210"? Let us know here and we'll use the email address that's linked to your profile here, on our Community. 

Hi there @"NB141" - thanks for posting on our Community! It seems that the version of the app is a little outdated. Could you update to the latest version of the app from this page directly and let me know how it goes? Thanks!

Hi there @"galapah" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, are you using the mobile app to do this or a web browser? Let us know more and we'll take it from there.

As long as you're utilizing these guidelines you shouldn't bump into any issue @"HAFPTEAM" Could you check if your file names contain any special characters perhaps? 

Could you send us a screenshot of what you see when you load the link on an incognito window @"Silentcartoonist24" ? If you could also include a screenshot of the email and the notifications you got about this, I'd appreciate it. Apart from that, can you clarify the anatomy of the URL of the shared link at hand? Are we…

Thanks for the ticket ID @"JPS80" - much appreciated. I've passed your comments on to the agent who's handling your case and they'll be getting back to you soon. Let us know if you have anything else we can assist with in the meantime. 

Can you move other files in general into that specific folder @"HAFPTEAM"? Have you tried renaming the file before attempting the move by any chance?

Hi @"JPS80" - could you share your ticket number for your support interaction so that we can look it up in our system? 

Hi all! I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the Excel integration to work properly. We're actively working with Microsoft to improve the user experience with this integration.

If the issue persists afterwards, you can contact our support team directly for further assistance with account and device specific information @"repartist" 

HI there @"thecaligirl" - sorry to hear you're having issues with this. Could you send us a screenshot so that we can have a visual too? Also, what is your account's plan tab showing in regards to your storage and how large are the files you're trying to upload? Let us know more and we'll take it from there. 

Are there any 3rd party apps that might be monitoring your files somehow for security or backup and syncing purposes @"repartist"?

Thanks for the cooperation so far @"Elly1331" - you've got

Glad to hear you're back up and running, John. Let us know if anything else comes up!

How many files are you syncing locally on the affected computer and OS profile @"repartist"? If you'd like to perform a clean, advanced reinstall anyhow, you can find the instructions here. 

Hi @"johnhalldesign" - thanks for the updates! I just wanted to mention that your Dropbox folder is inside the Library folder when using the Dropbox for MacOS on File Provider which is typically hidden by default. Could you try these steps and let us know if they help? 1. Check to make sure their Library folder is visible.…

Were you able to locate the account you're being charged for using the look up tool Rich provided earlier @"Victoria210"? 

Hi there @"SenB" - sorry to hear about this. Can you please have a look at the version history of those files to see if you can find a previous version to restore? Also, how is this logged in your events page exactly? Let us know more and we'll take it from there.

What does you plan tab report @"Victoria210"? 

In that case, would it be OK if we sent you an email to have a further look internally at this point @"Elly1331"?

Hi there @"issa2" - thanks for joining the discussion here and showing your interest in this. If you're eligible for the plan, you'll be able to upgrade through the page Jay linked in the 'Accepted Solution'. Let us know if you have any other questions. 

Hey @"HAFPTEAM" - sorry to hear you're having issues with this. Can you please clarify if you're getting any specific error when trying to move those files and if you're a team member or a team admin on the account? Thanks!

Hi there @"Jhousefavitguy" - thanks for using Dropbox and posting on our Community! Just to clarify, in your scenario would you all be using the same Dropbox account or separate ones? Do all the accounts belong to the same team Dropbox account by the way? You all should be able to access and download the needed folders…

Hey @"Victoria210" - is it possible that you're looking at an account that's on the free, Basic plan perhaps? If that's so, it's normal that you don't get a cancel option. If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps. 

Hey @"Pdigilio" - sorry to hear about this. If you still get the same error after clearing your browser's cache or on another browser, could you send us a screenshot so that we can have a visual too?