Walter Dropbox Community Moderator

Hey @"NPN-PN" - thanks for sharing your thoughts on this with us! I've passed your comments on to the team and you can let us know if you have anything else to add. Cheers!

Did you ensure that you received this email from a trusted email address/contact of yours @CptDreadRoberts? As for attaching a screenshot here, you should be able to do it via the camera icon, but if it's not working for you, you might need to clear your browser's cache or use another browser. 

Hey @jerryhsi - thanks for bringing this to our attention. I'm afraid you won't be able to submit your application to the email address you mentioned, but have you ensured that you're following the steps @Rich previously outlined? 

Hey @MDuser89, have you tried renaming your files to be ordered as you'd like, as Rich suggested? Other than that, I'm afraid there's not much else we can really recommend to achieve this. 

Could you maybe send us a screenshot so that we can have a visual too @CptDreadRoberts? Also, where exactly did you receive this email and how did the link look like?

Hey @"skarl" - sorry to jump in here, but could you try one last thing for me before we revert this to email? I'd like you to try zooming in and out in your browser to see if there's a way to close the window shown in your screenshot. Let me know if you still notice the same! 

When is the last time you remember seeing them on the website @"bersona3"? If you're not seeing any signs of them in your events page, it may be that they were never uploaded in the first place. 

While I can't suggest on the other apps, for the Dropbox app on your iPad, you can follow these steps: * Open the Dropbox iOS app. * Tap the account icon (person) in the bottom right. * Tap the gear icon in the top right. * Scroll down and tap Clear cache. * Tap Clear cache again. Once you’ve cleared the cache, log out of…

Hey @"Windo" - sorry to hear that. Could you clarify the exact OS version of your computer, and the version and status of the Dropbox desktop app as shown in your menu bar? Also, can you find another file in your Dropbox folder and control-click on it and send us a screenshot of the options you get? 

Thanks for the additional information, Christopher - much appreciated. I just gave it a go on my Windows device as well and I was able to see the "view on Dropbox.com" option normally on my files. Do you have any 3rd party apps installed on your computer that might be causing issues? Can you maybe send me a full screenshot…

Hi there @Caamada - thanks for sharing your thoughts on this. When you say you shouldn't need to upgrade for this function, could you elaborate a tad as it's not quite clear to me? When it comes to the size of your folders, you can use this feature. As for checking the number of the items a folder contains, you can hover…

Sure thing @Silvarthur - you've got

Hi @Charlie Windsor - thanks for the additional information and the screenshots too. I just wanted to mention that the grey squares are called placeholder files which will sometimes show up while your files are still being processed in the back-end. In case you have only recently added these photos to your account, please…

Hey @Silvarthur - sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. Thanks!

Hey @"harlings" - thanks for the additional information and the screenshots too. Have you tried clearing the cache of all the apps to see how it goes? If you did and this persists, you might need to reach out to Microsoft directly for further assistance.

Hi there @ChristopherBell - thanks for bringing this to our attention. Can you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? Also, when did you first notice that this option was missing and what kind of files it's affecting? Are you not able…

Hi there @Derek-M-1 - sorry to hear about this. Can you please let me know the version and status of the Dropbox desktop app as shown in your menu bar? Also, did you make sure that you're logged into the same account as your previous computer? Let me know what you find and we'll take it from there, Derek. 

Hey @"Peter R.42" - when you say it wouldn't go through, could you elaborate a tad? Are you getting any particular error for example? As for your additional query, note that this is possible for files through the viewer info feature. For folders, you might want to take a look at the Send and Track feature instead. 

Hi there @@"Experts Global" - sorry to hear you're having issues with this and thanks for sharing your ticket number with us. I was able to locate it in our system and passed your comments on to the agent who's handling your case. Since they'd be better equipped to look further into this for you, I'd recommend waiting for…

No worries, Henry. I'm glad to hear it's sorted now and thanks for keeping me in the loop too. See you around the Community and take care! 

Thanks for the additional information, Luke. Could you try restarting the app and let me know if this persists? To restart the Dropbox desktop app: 1. Open your Dropbox desktop app if it isn’t running already. 2. Click the Dropbox icon in the menu bar at the top of your screen. 3. Click your profile picture or initials in…

Can you try using a web browser instead and let me know how it goes @@"Henry lee"? If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally. 

Could you click on the blue hyperlink within your error and forward us the whole error log, Luke? Also, based on the previous error you sent us, it seems that you're running the beta version of the Dropbox desktop app. Could you maybe try reinstalling the app using the offline installer from this page directly? Just make…

It seems that you're on the beta version of the app @"Jim B.45" Could you try the latest, stable one from this page directly and let us know how it goes? Just make sure to toggle off the 'early releases' from your account's settings first. 

It seems that your context menu options are filled with 3rd party apps @"koong" Could you temporarily quit any 3rd party app that might be running on your computer and let me know if this persists?

Hey @"Jim B.45" - could you clarify your computer's OS version and the version and status of the Dropbox desktop app? Also, can you find the selective sync option in the sync tab in the app's preferences? 

Hey @"Doug R.1". - instead of creating a new OS profile to test it out, could you alternatively open Windows in Safe Mode and let us know how it goes? When it comes to your concern, note that if you are not able to reproduce the behavior on the newly created OS profile, it would mean that the issue lies within your…

Could you ask them to try another browser as a test and let me know if they get the same results, Rory? 

You can attach screenshots to your reply through the camera icon within the reply box @"MRG Property" If you're on a mobile device, you might need to request the desktop version of the page to bring the button up. 

The Dropbox tags are only available through the web browser at this time and not via the desktop app or the mobile app @"HUEY123" As for a central way to manage your tags or edit them in bulk, I'm afraid it's not possible at this time. That said, note that you can post your thoughts or suggestions in the Share an Idea area…