Walter Dropbox Community Moderator

Hi @"mondodesign" - sorry to hear about this. Would it be OK with you if we sent you an email to have a further look internally? 

Hi there @"gingee" - thanks for the report on this. Would it be OK if we reached out via email to have a further look internally? Feel free to share any additional information you think might help our investigation in the meantime. 

Hey @"Vmanda" - have you been able to confirm the owner of the folder you'd like to move on your end? Also, are you doing this via the Admin Console or from your homepage? 

Hey @"repartist" - thanks for bringing this to our attention. Does this persist after rebooting your computer and logging out and back into your account via the app's preferences? Did you by any chance tried using the desktop app on a new Windows profile on your device since you first noticed this? If you have any security…

Hey @"randy123" - could you clarify if the desktop app is up to date or still syncing in your taskbar? Also, how long has it been since you first installed the app on this machine? Did you do it with admin privileges? 

Hi there @"Silentcartoonist24" - thanks for using Dropbox and welcome to our Community! Can you clarify if you're talking about an email notification or a notification you got within the app or on the website? Did you share a file or a folder via a link recently? Let us know more and we'll take it from there. 

Sure thing, George. You've got

Thanks for keeping us in the loop on this, George. May we reach out via email to have a further look internally at this point? 

And does it get stuck at the exact same percentage and/or file @"arbur"? While we're at it, can you clarify your device's OS version and the version of the Dropbox desktop app installed there as well? You can find the version if you hover your mouse over the Dropbox icon in your system tray/menu bar. 

Hey @"arbur" - sorry to hear about this. Have you tried rebooting your computer and unplugging and re-plugging the external drive since you first noticed this? Let us know and we'll take it from there. 

Thanks for the nudge on this @"FesT" Does this persist after rebooting your computer? When you say it's not doing anything, do you mean that it's not responding at all? Let us know more information when you get the chance and we'll take it from there. 

Thanks for clarifying that for us @"Elly1331" Do you happen to have access to the device you originally upload the files from? If so, are you getting the same results there as well? 

I see, thanks for the additional information there @"Elly1331" Out of curiosity, have you tried another wifi network or doing this via cellular data to see if that makes any difference?

What does your plan tab show in regards to your quota breakdown @"vwagner" ? Also, how large are the shared folders you kept? 

Shared folders take up space on your account @"vwagner" Have you tried removing your access from them to see if your space is freed up then?

Thanks for the screenshot @"Elly1331" Could you try renaming the fie and/or downloading it from another browser and let us know if this persists? Also, what is your device's exact OS version and the version of the Dropbox mobile app? When you cleared the app's cache, did you also sign out and back into your account on the…

We're glad to hear it's sorted now and thanks for keeping us in the loop on this @"wjquigs" See you around the Community and have a lovely weekend! 

Thanks for keeping us in the loop on this and please let us know of any updates when you get the chance @"MountainGram" 

HI there @"M02Drop" - thanks for using Dropbox and welcome to our Community! While there's no way to adjust the default resolution that files will be previewed on the website through shared links, you'll always be able to see the full resolution file if you download it from the website and open it locally on your devices.…

Thanks for the additional information @"ransomedbyfire" - much appreciated. Could you let us know the version of the Dropbox mobile app installed on your phone and the version of the Excel app as well? Does this happen with only this specific file or is it affecting other files too? How does this show in the file's version…

Have you tried another media player to preview the files of your Windows computer @"wallerlaurenp"? Also, are you able to preview them normally on the website? 

Thank you for your feedback on this @"Frostbytes" I understand where you're coming from and I wish we could help with this issue here on our Community, but since it would need some account specific information, I'd suggest getting in contact with our support team for further assistance on this. Let us know if you have…

Hey @"wjquigs" - could you click on the hyperlink shown in your error message and forward us the whole error log?

Could you also send us a couple of screenshots so that we can have a visual too @"anazacco"?

Is this happening only with a particular mp4 file or is it affecting all of your mp4 files @"Elly1331"? Have you ensured that the Dropbox mobile app and your device's OS are up to date?

Hi there @"Xindaris" - welcome to the Community! I don't believe this is possible at the moment, but can you please send us a screenshot of what you're referring to so that we can make sure we're on the same page? Also, what is your computer's OS version and the status and version of the Dropbox desktop app installed…

Can you clear the app's cache and reboot your device and let me know if the error persists @"Elly1331"? if it does, please try a web browser as well and let me know how it goes.

And what options do you get when you click on the cogwheel or the 'settings' options shown in your screenshot @"JSLK-" ? Have you tried deleting the folder by the way?

Hey @"gluethegloom" - sorry to hear that. if this persists even after clearing your browser's cache or on another browser, would it be OK with you if we reached out via email to have a further look internally? 

Hi there @"Elly1331" - sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting and also clarify your device's OS version? Are you using the mobile app to do this or a web browser perhaps? Also, how large are the files you're trying to download? Let us know more…