Walter Dropbox Community Moderator

I see, thanks for clarifying that for me @"Thijxx" May I ask approximately how many photos you've stored in your Dropbox account? 

Hey there @"ajay_dewan" - thanks for using Dropbox and posting on our Community! Your screenshot shows both the website and the desktop app and it's not really clear how you uploaded the files in the first place. Also, have you given the app enough time to sync until it shows 'up to date'? Let me know more and we'll take…

In that case, your collaborators should be able to by-pass the prompt to download the Dropbox app, Rory. Could you send us a screenshot of the message or the last screen they can get to? 

Does the tag appear if you add it after you've moved the file @"HUEY123"? If you're using a web browser on a mobile device to add tags to your files, you might need to request the desktop version of the page through your browser. Let me know of any updates, Danae. 

Thanks for the additional information @"Thijxx" Could you also clarify if this happens only when browsing the Photos page or if it's affecting other folders of yours as well? 

Hey @"Thijxx" - thanks for bringing this to our attention. Can you just clarify if you're noticing this on an incognito or private browsing window with no plugins or extensions running as well? Also, have you tried another network since you first noticed this? Let me know more and we'll take it from there.

Hi there @@"Henry lee" - sorry to hear about this. Could you try another browser to request the verification email and let us know how it goes? If you still have issues with this, we will need to reach out via email to investigate further. Thanks!

Hey @"MRG Property" - sorry to hear you're having issues with this. Are you sharing the link with view-only or edit rights in the first place? When you say that the people you're sending the link to are having issues with opening it, could you clarify if they're getting any particular error? If so, I'd appreciate a…

Hey @"Aquadive Engrg Pte Ltd" - could you provide some additional information about the issue you're facing as it's not quite clear to me? 

Thanks for the screenshot @"marktaylor61" Could you send us another one, showing the exact error you're getting when trying to delete the docs you mentioned?

Hey @"dhtax" - I just wanted to mention that you can delete the cache folder again if you made sure that the app is 'up to date' and not still syncing your changes? When it comes to the shared files taking up space on your account, do you maybe see them in your Sharing tab?

Hey @"jaynep" - could you clear your browser's cache, and/or try another browser and let us know if you still get the same results? 

Hey @"amiem" - you can sign out of the account through the app's preferences under the Account tab. Could you give it a go and let us know how it goes

Thanks for the additional feedback on this @"Alex St" It's been noted in our system and you can let us know if you have anything else to add. 

Hey @"RichardBudd", I just wanted to mention that your support options vary based on your current plan. That said, if you're still getting this error, you can let us know here and we'll reach out via email tom investigate further internally, if needed.

In that case, you can simply copy or move the PDF file into your Dropbox folder and let it sync @"LeslieT" From there, you should be able to access the file both from the website and the mobile app. 

Hey @"calvinbradshaw" - thanks for posting on our Community! I'm afraid there's no way to do this from the Admin Console at this time. Each user would need to do it from their end manually. Alternatively, you could utilize the 'Sign-in as' feature to do this from the admin side. I hope this helps.

Hey @"LeslieT" - can you please clarify if you're running the Dropbox desktop app on your computer? If so, you should be seeing a Dropbox folder where you can copy or move any files you'd like to sync across your devices and the website.

Hey @"natsuna" - sorry to hear about this. Can you please clarify your computer's exact OS version, and the status and version of the Dropbox desktop app as shown in your system tray/menu bar? Any additional information or screenshots are more than welcome!

Hey @"Big Maho" - thanks for clarifying that for us. When it comes to the issue at hand now, could you send us a couple of screenshots so that we make sure we're on the same page? Specifically, I'd need one from your computer and one from your wife's computer to see exactly where you're both looking at. Another thing you…

Hey @"mdhakr" - did you install the Dropbox desktop app with admin privileges in the first place? Also, are you able to delete this folder after quitting or uninstalling the Dropbox desktop app from your computer

Hey there @"koong" - sorry to hear about this. Can you please take a look at your computer's system tray and let me know the Dropbox desktop app's exact status and version? A screenshot of the options you get when right clicking on your files in Dropbox would also help!

Hey @"maxgerard" - sorry to hear you're having issues with this. As you know, admin privileges are needed for the desktop app to work properly with full functionality on your computer. That said, can you please clarify the version of the Dropbox desktop app you're using at the moment and if you happen to be running any 3rd…

Hey @"HUEY123" - sorry to hear you're having issues with this. When it comes to the first issue, could you clear your browser's cache and/or try another browser and let us know if it persists? If it does, please send us a screenshot as well. As for seeing the Dropbox tags in the metadata of the file, I'm afraid that's…

Happy to hear its back up and running @"Wendigo" Have a lovely week ahead and take care! 

We're glad to hear it's sorted now @"RichardHawke" Could you maybe share the steps you took to rectify this issue on your end? 

Hey @"K Michael R." - could you clarify how those files are being uploaded to Dropbox exactly? Feel free to include any additional information or screenshots as they might help get to the bottom of this. 

Hey @"projectjse" - sorry to hear about this. May we reach out via email to the email address that's linked to your profile here, on our Community to have a further look internally?

In that case, may we reach out via email to the email address that's associated with your profile here, on our Community, to have a further look internally @"dappydarwin"?

Hey @"dappydarwin" - sorry to hear about this. Did you try getting in contact with our team directly as my colleague Jay suggested?