Walter Dropbox Community Moderator

Hey @"Purple_unicorn" - thanks for taking the time to share your thoughts on this with us. I've shared your feedback with our team internally and you can let us know if you have anything else to add. 

Yes, exactly @"TilleRon" - I've just amended my previous mention; thanks for flagging this. I've also replied to your email, so see you there!

Does this happen with all of your files, some or just a particular one @"MikePDX"? Have you tried clearing the cache of the apps since you first noticed this? As for the supported OS versions you can take a look here. 

Hey @"MikePDX" - sorry to hear you're having issues with this. When you say the downloader application, can you clarify what you mean exactly? Are you referring to a 3rd party app or something else? If you could also send us a screenshot of the exact error you're getting and clarify your device's OS, I'd appreciate it.…

I see, thanks for the additional details there @"TilleRon" - much appreciated. I've just gone ahead and opened a ticket for you, so please take a look at your inbox for my message and we'll take it from there.

Sorry to hear about this @"TilleRon", and thanks for letting us know too. Before we switch to email communication, could you let us know if you've tried any of the troubleshooting steps mentioned in this thread? 

Hey @"Daveh839" - thanks for posting on our Community about this. I'm going to run this by our team and we'll get back to you as soon as possible with further information. Thank you for your patience and please let me know if you have anything else to add in the meantime. 

Another thing you could do is delete all of your web sessions (apart from your active one) from your account's security page and try again @"jh80". Just make sure you've updated your browser to the latest version as well. 

Hey @"LB3444" - thanks for bringing this to our attention. Can you just clarify if you've deleted the files that your shared links are pointing to and/or the links themselves from your sharing tab? Let me know more and we'll take it from there. 

Hi there @"damienbutt" - thanks for bringing this to our attention. Can you please send us a screenshot of where you're spotting the CPU spikes including the Dropbox desktop app's status as shown in the taskbar? Also, since you're running a beta version of the app, you could try installing the latest stable version from…

Hey @"tbradslight" - thanks for bringing this to our attention. If this persists after clearing your browser's cache and/or on another browser, could you send us a full page screenshot of the error you're getting including the exact URL you're navigating to? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Take your time @"RonLibrary" - just let me know of any updates when you get the chance. 

No biggie @"TrevReav" - I'm just glad I could help. Let us know if anything else comes up in the future! 

I'm glad to hear you sorted this out in the end @"TrevReav". As for your shared files, have you taken a look at your sharing tab?

Hey @"TrevReav" - sorry to hear you're having issues with this. What is your account's quota breakdown as shown in your plan page? Have you tried navigating to your backups page to see if there are any folders listed there? Let me know and we'll take it from there.

I see, thanks for clarifying hat for me @"RonLibrary". Can you send me a screenshot showing the options you get when you right click on your files in the Dropbox folder?

Did you install the app with admin privileges in the first place @"RonLibrary"? 

Hey @"RonLibrary" - thanks for bringing this to our attention. Can you try the latest stable version of the app (instead of the beta you're currently using) from this page and let me know if this persists? Just make sure to toggle off the 'early releases' from the account's settings first. If it does, I'd appreciate a…

Does this persist on another browser or an incognito window with no extensions or plugins running as well @"jh80"? 

Glad to hear it's sorted now and thanks for the update too @"steenlys". See you around the Community and take care!

Thanks for the ticket ID @"steenlys" - much appreciated. I took a look at our system and I can see that a member of our support team has already replied to you. I'd recommend getting back to them if needed, and let us know if you have anything else to ask or add in the meantime. 

If you're trying to change the email address of your account to one that's already used for another Dropbox account, then yes, it would be an issue @"WIRL". Could that be the case here perhaps? 

Hey @"erice103" - sorry to hear you're having issues with this. Just to confirm, are you following the steps outlined here? If so, could you send us a screenshot of the exact error the sender is getting perhaps? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the additional details there @"jlutton" - much appreciated. Can you please try the latest stable version of the app from this page and let us know if the issue persists?