Walter Dropbox Community Moderator

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed out after a period of inactivity. We appreciate you sharing this suggestion with us, and you’re always welcome to submit more ideas in the future.

We've just closed the idea outlined here due to inactivity. As always, thank you for your suggestions, and if you have another idea to share in the future, please do! 

This idea has been closed due to inactivity. Thank you for your suggestion here, and if you have another idea to share in the future, please do! 

This idea has just been closed out due to inactivity. We appreciate you sharing your thoughts with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed out after a period of inactivity. We appreciate you sharing this with us, and you’re always welcome to submit more ideas in the future. 

This idea has just been closed out after a period of inactivity as it didn't receive so many votes so far. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"ltoribara" - sorry to hear about this. Can you temporarily disable your antivirus program and let us know if there's any progress? If not, you can try logging out of your account through the app's preferences and then back in, after rebooting your computer and/or quitting and relaunching the Dropbox desktop app as…

You can find the system requirements for the Dropbox desktop app here if you'd like to take a look @"danielvega1984". That said, have you tried logging out from the account through the app's preferences and then back in? 

Hi there @"MarkBx" - sorry to hear you're having issues with this. Can you please clear your browser's cache and try again and let me know how it goes? If that doesn't work, you can also try an incognito window as well. Keep me posted!

So you'd like to achieve something similar to what's discussed here. Am I right @"juanvarela69"? If you find that offline files won't work for you, you can download or export them directly to your micro SD card via the Dropbox mobile app or the website. 

Hi there @"juanvarela69" - thanks for using Dropbox and welcome to our Community! The Dropbox mobile app doesn't really store your Dropbox files on your mobile devices, it's mostly for viewing your files. That said, you should be able to export (or download) your files to your preferred location normally if needed. I hope…

Hey @"efoshandl" - thanks for taking the time to share your thoughts on this with us. Since this is not something you can achieve at the moment, I'd suggest posting a feature request in our Ideas area following these tips. Let me know if you have anything else to add or ask in the meantime. 

Thanks for the additional information @"Michar" - much appreciated. If you'd like to look further into this issue, may we reach out via email to investigate? 

Thanks for clarifying that @"gfnov" - can you forward us the screenshot I requested now?

In that case, you can perform an advanced reinstall at this point @"danielvega1984". Let me know of any updates!

I see, thanks for the screenshot @"Rob_W" - most appreciated. If this persists after clearing your browser's cache and/or on another browser, please let me know and I'll reach out via email from my end to investigate. 

I see, thanks for the additional details @"gfnov". Can you check if there's an update for the Dropbox mobile app in the App store of your devices and let me know what you find? If you've ensured that the app is updated, please send us a screenshot of the exact error(s) you're getting so that we can have a visual too. 

Hi @"nathanbramall" - thanks for taking the time to share your thoughts and experience on this with us. I've logged your feedback internally and you can let us know if you have anything else to add. While we're at it, note that if you'd like to post a feature request, you can do it in the Ideas area following these tips.…

Hi there @"danielvega1984" - thanks for bringing this to our attention. Have you tried closing the app and relaunching it or even rebooting your computer since you first noticed this? If you did and this persists, can you reinstall the app and let us know how it goes? Thank you!

Hi @"gfnov" - sorry to hear you're having issues with this. Just to clarify, did you log out from your account and then back in after clearing the app's cache? If you did and this persists, can you completely uninstall the app and reinstall it anew and let us know how it goes? Thanks so much!

Hi @"robshookphoto" - thanks for the additional details there. May I ask if you've tried reinstalling the Dropbox desktop app at all since you first noticed this issue? If you did and this persists, you can contact our support team directly for further assistance with account and device specific information as they'd be…

Hi there @"david u.4" - thanks for bringing this to our attention. Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this: 1. Tap the Dropbox app icon on your Android device. 2. Tap Account (person icon or initials) at the bottom. 3. Tap Settings (gear icon). 4. Tap Clear cache at…

Hey @"Rob_W" - thanks for letting nus know about this. Can you please clarify where you're getting this message exactly, or even better send us a screenshot too? While we're at it, if you'd like us to help with the issue you're having, please let us know as much information as possible. Thank you, Rob.

Sorry to jump in here, but if you get the same results on other browsers as well, can you clarify what Dropbox plan you are on at the moment @"vanzeller"? 

Thanks for the additional details there @"eas9898" - most appreciated. Can you also send me a screenshot of what you get when you try to open the file on your iPhone? Also, am I correct to assume that you're trying to preview this file through the Dropbox mobile app on your iPhone? 

Hey @"eas9898" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you walk me through the exact steps you take to do this and send us a screenshot of the exact error you're getting? Thank you! 

Hey @"Mitchell H." - sorry to hear about this. Do you happen to have any 3rd party apps that might be interfering somehow? If you do, you can temporarily close them and try again. If that's not the case, please send us a screenshot of the Dropbox desktop app's status as shown in your menu bar and one of the options you get…

This idea has just been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"djerzinski" - sorry to hear about this. Your post kind of echoes this discussion. Can you have a look and let us know if that's the case? Thank you!