Walter Dropbox Community Moderator

Hi there @"DrLightman" - thanks for posting on our Community and using Dropbox! From what I gather you're importing your files to Dropbox from your phone's gallery. Instead of sending them from your phone's gallery, have you tried manually uploading them via the (+) button within the Dropbox mobile app? You might also want…

Hey @"Andrew1705" - thanks for the screenshot! It seems that you're running some other 3rd party apps that might be taking space in your right click context menu options. Could you try quitting them all temporarily, as a test, and let us know if the issue persists? 

Hey @"brinly" - could you clear your browser's cache and/or try another browser and let us know if this persists? 

Hi there @"raipuri" - welcome to our Community! Have you tried restoring them from your events page or the version history of the files? Keep me posted!

Hi all, for anyone interested in this functionality, could you please clarify what format you're looking for to send a message? Could it be a comment by any chance? 

Hey @"PtboPete" - we can only reach out to the email address that's associated with your Community profile, so I'd suggest changing it to another email address of yours, preferably a stand-alone one and not an alias. Let us know if that works for you. 

Hey @"vidaguapo" - thanks for bringing this to our attention. Could you please clarify if those emails are coming from an official Dropbox domain or not? 

No, these settings wouldn't be affecting your files and how you preview them @"Colene" Have you ensured that your colleagues are trying to open those files after making them available offline on their computers? 

Thanks for keeping us in the loop on this @"PtboPete" If you notice that this happens on other machines and/or networks as well, please let us know and we'll reach out via email to investigate further. 

Is sharing outside the team enabled on your end @"Dan Laferriere"?

Hi there @"Dan Laferriere" - thanks for using Dropbox and welcome to the Community! All members of a shared folder are normally able to share the folder with others as they wish, but just to make sure we're on the same page, could you clarify if you're referring to individual Dropbox accounts or team ones instead? Thanks!

Sure thing @"jjb512" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"jjb512" - sorry to hear you're having issues with this. If you're still unable to find your previous ticket in your email's inbox, would it be OK if we opened a new one for you using the email address that's linked to your profile here, on our Community? 

In that case, I'd suggest reaching out to our support team directly as they'd be better equipped to help you with account specific information. Let me know if there's anything else you'd like to add in the meantime @"Charlie Windsor" 

Hey @"Charlie Windsor" - thanks for bringing this to our attention. Have you by any chance tried getting in contact with our support team for further assistance on this as the error you're getting suggests? If you did, you can share your ticket ID with us so that we can look it up in our system too. Thanks!

Hey @"Ratech Construction" - sorry to hear about this. Could you try another browser to request the verification email one more time and let us know how it goes? Thanks!

Hey @"MLGGLM" - in this case, you can use the steps outlined in this Help Center article to remote wipes from that device. 

Hey @"CLAL3" - thanks for sharing your thoughts on this. I just wanted to mention that Mark is correct here, as we only support what's listed here. 

I can see that you're already in contact with our support team, so I'd recommend waiting for an update on your ticket at this point, Bobby.

Hey @anna4lisa - welcome to our Community! Shared folders do take up space on the accounts that are members of the share and for more information you can have a look here. In this case, you ask your collaborator to open a file request for you instead, as this would not impact your own account's quota. I hope this helps!

Nice to hear that @Glorycr8r See you around the Community and take care!

Hi there @Glorycr8r - thanks for using Dropbox and welcome to our Community! I believe you're referring to file requests. Could you have a look here and let me know if that's the case? Thanks!

Hey @Bobby Williams - thanks for the ticket number. I've found it in our system and passed your comments on to the agent who's handling your case. They're going to be getting back to you soon, but please let us know if you have anything else to add. 

In that case, can you ask them to rename it or move it to another location and see if they can open it from there @"Colene"?

Because it would be normal to not be able to access the link from the email if you're logged into an account that's not linked with the email address you received the email @"ShazamJr" 

Thanks for the screenshots @Colene Can you check with your collaborator(s) if they get this error when the file is online-only or even after making it available offline on their computer(s)? 

Hey @"ShazamJr" - thanks for clarifying that for us. Are you 100% sure that you're looking at the Dropbox account that's associated with the email address you've received this email notification? 

Hey there @LDbug - have you tried doing it through the app's preferences under the Account tab?

In that case, I'd recommend getting in touch with our support team as they'll be able to assist further with account specific information @frenchfoxdesign Let us know of any updates!

Hey @"Ccruz807" - thanks for the ticket numbers and the additional information. I found your ticket (#24159687) in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you soon, but please let us know if you have anything else to add.