Walter Dropbox Community Moderator

I see, thanks for clarifying that for me @"JamesMac" In that case, I'm afraid I don't have much to offer and I'd suggest that you reach out to them directly. 

Hey @"JamesMac" - welcome to the Dropbox Community and sorry to hear you're having issues with this. Can you please clarify if you're referring to the Dropbox mobile app for Android and the camera uploads feature or maybe the Box app which is a third party app? Any additional information is more than welcome!

Thanks for the additional information and the screenshot too @"taballe" Can you please see if you get the same results on the latest, stable version of the app too? Just make sure to toggle off the early releases from your account's settings first. 

Thanks for the additional information and sorry to hear about this @"suegrant" Could you let us know the ticket ID for your chat interaction with our support team so that we can look it up in our system?

Thanks for the additional information @"Nuber Lone" - much appreciated. Could you also let us know your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your system tray? 

Thank you both for the additional information on this @"Dbell654" & @"Barnsey" - much appreciated. Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

Hey @"mmlemon" - can you please clarify if the number shown in the app is changing or if it's stuck at the exact same number of files? Are you familiar with this Help Center article by the way? 

And is it affecting your online-only files, the local ones or both @msdropbox? Also, what is your computer's exact OS version and, if possible, could you send us a couple of screenshots so that we can have a visual too? Thanks!

Hi @"nestorph" - thanks for letting me know about this. If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally? 

Hey @"Dan68" - thanks for posting on our Community and sorry to hear about this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? In the meantime, you should be able to delete your files through the website directly. Let us know of any updates, Daniel!

Hey @ReReDouble - sorry to hear you're having issues with this. Could you please clarify your computer's exact OS version and the version and current status of the Dropbox desktop app as shown in your menu bar? If you can include a screenshot of how the files in your Dropbox folder appear on your end, I'd appreciate it.…

Hey @"mitgeek" - thanks for the additional information and the screenshots too. At this point, I'd recommend waiting for an update from our expert on your existing ticket since they're better equipped to help you on this with account and device specific information. If you'd like to troubleshoot this further and it's not…

Could you maybe quit the Dropbox desktop app and take a screenshot while it's not running? Do you get any different results perhaps? If you could also clarify how exactly you're taking the screenshot (which keys you're pressing), I'd appreciate it. In any case, please keep us posted @"taballe" 

Hi @"RamblinMan" - sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? Are you using any other 3rd party apps that might be monitoring, syncing or backing up the files inside your Dropbox Folder?…

Hey @"andrewkol" - thanks for posting on our Community again! Could you clarify if you're referring to the feature outlined here or if you had something else in mind? Did you follow these steps by the way? When it comes to conflicted copies, are you familiar with this resource at all? Let us know more and we'll take it…

Hi there @"Rynellebizh8" - sorry to hear about your missing files. If you've made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you can find any signs of them? This is the place where all uploads, edits, and deletions are normally logged, that's why…

Hi there @"taballe" - thanks for bringing this to our attention. Just to make sure we're on the same page, are you referring to this feature? Also, can you clarify your computer's exact OS version for us? Thanks! PS: The middle digit of the app's version means that it's a beta version (3 is for beta versions and 4 is for…

Sure thing @"leadcro" - I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

Thanks for the screenshots and the additional information @"leadcro" - much appreciated! Would it be OK with you if we reached out via email to have a further look internally at this point? 

Thanks for the cooperation @"hrnadal" - I just sent you an email so please have a look at your inbox and we'll take it from there. 

Thanks for the additional information there @"timb75" - much appreciated. Could you maybe send us a screenshot of what you get on your end so that we can have a visual too?

In that case, may we reach out via email to have a further look internally at this point @"hrnadal"?

Hi there @"kathybccs" - sorry to hear you're having issues with this. It sounds like you're using a Dropbox account that's on the Basic plan and you're referring to a shared folder instead of a shared account which would be on a Dropbox for Business plan for teams. Could you have a look at your plan tab and let me know…

Hey @"amjax" - sorry to hear about this. Could you clear your browser's cache and/or try another browser to do this and let us know how it goes?

I see, thanks for the additional information there @"hrnadal" Can you please clarify the status of the files (by checking their syncing icons) and if you get the same results when using 'Save as' within the Dropbox folder?

Hi there @"JohnnyMx2" - sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your task bar? Does the issue persist if you boot your computer in Safe Mode? Let us know more when you get the chance, and we'll take it from there. 

Thanks for the cooperation @"plambeth06" - you've got e-mail. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"noragoddard" - could you please clarify if you're the owner of this specific folder or if it's shared with you? Note that you can unshare a folder as long as the folder doesn’t have any shared folders inside of it and the folder isn’t inside another shared folder.

Thanks for clarifying that @"hrnadal" Do you get the same results if you completely quit the Dropbox desktop app as well? Are you using the Adobe Creative Cloud by the way? 

Hey there @"cloudres" - thanks for posting on our Community! Are you familiar with the Dropbox Backup feature by any chance? This would help keep those folders backed up from all of your devices, but they'd be named after your linked devices. If you'd like to sync them, you'd need to copy or move them into your Dropbox…