Walter Dropbox Community Moderator

Hey @"aarons1" - thanks for clarifying that for us. While we can't really promise anything concrete, would you like us to open a ticket for you so that we can have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hey @"H. Hanyang" - could you try the latest, stable version of the app from this page directly and let us know how it goes? If the issue persists, you can try creating a new OS profile and installing the app there as a test. Keep us posted anyhow.

Are you getting any particular errors when trying to delete files from the folder or the other member @"xorg"? If you do, I'd appreciate a screenshot so that we can have a visual too. Have you considered copying any files you need from the folder into another folder that you own and then leaving the original shared folder?

Hey @"LaEi" - could you send us a screenshot of the X marking you mentioned so that we can have a visual too? Also, can you send us another screenshot showing your system tray? When it comes to making files online-only or available offline, you can have a look here.

Hey @"mapledudu" - could you try the latest, stable version of the desktop app from this page and let us know how it goes?

Hey @"kristenstehli11" - you should be able to attach a screenshot in your reply via the camera icon within your reply box.

Hey @"atmprodu " - thanks for joining the discussion here. As Mark mentioned, there’s no way to automatically combine individual Dropbox accounts at this time, however you should be able to move files between accounts, if needed. Let us know if you have any other questions. 

Hey @"CloudOlive", thanks for bringing this to our attention. Have you tried reaching out to our support team directly for further assistance since you first noticed this? 

Hey @"hqlsolutions" - could you please clarify if you're using the Dropbox website to preview those files or if you're using another video player? 

I see, thanks for confirming this for me @"Raquel7" In that case, may we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Thanks for the additional information @"Dan68" If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

Hey @"Jill_Davies" - did you restore this file from your events page by any chance? Have you taken a look at its original location to see if you can find it now?

Glad to hear it's sorted now and thanks for keeping me in the loop too @"casian1" See you around the Community and take care! 

Hi there @"rajeshdpujara" - sorry to hear about this. How long has it been since you last logged into the account in question? It sounds like you created or logged into a new Dropbox account. Do you see any signs of your files in the events page? Also, when you say you used to log in with a 4 digit pin, are you referring…

Hey @"casian1" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the status and version of the Dropbox desktop app as shown in your system tray? Have you taken a look at your syncing settings in the app's preferences? Let me know more and we'll take it from there.

So, you're being asked to log in when you visit this page directly from an incognito window @"Raquel7"?

Hey @"mapledudu" - sorry to hear about this. Does the issue persist after rebooting your computer or quitting and relaunching the Dropbox desktop app? 

Sure thing @"U7lo" - you've got

Hey there @"Syedibs" - thanks for posting on our Community! Deleted files are usually permanently deleted after a while, depending on your account's plan and version history. Could you clarify what plan you're on at the moment, and if you've checked your deleted files page and the events page for those files? Thanks!

Sure thing, Cristina. You've got

You can attach a screenshot via the camera icon within your reply box @"joliet_tech" As for checking the account you're currently logged in, you can check it out via the app's preferences under the account tab and on the website, through this page. 

Hey there @"jan m.17" - thanks for dropping by our Community and happy Monday! I'm afraid there's no way to have your backed up (external) drives show up in the Dropbox mobile app at this time. You'll be able to access them via a web browser through your backups page though. I hope this helps!

Hey @"U7lo" - sorry to hear you're having issues with this. Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Thanks for the additional information, Cristina. In that case, may we reach out via email to have a further look internally at this point? 

Hey there @"liengu12345" - sorry to hear about this. Have you by any chance tried getting in touch with our support team directly? If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you…

Thanks for clarifying that for me, Cristina. Do you happen to be running any security software on your computer that might be causing issues, such as antivirus, firewalls or VPN/proxy settings perhaps? Also, if you're on the Basic plan, have you ensured that you're not hitting your device limit? 

Thanks for the screenshot @"galtieroussel36" - much appreciated. May I ask if you've granted Dropbox full disk access as outlined here?

Thanks for the cooperation @"Andrew1705" - you've got

Hi there @"genericality" - thanks for sharing your thoughts on this. Can you please clarify if you're referring to conflicted copies or if you had something else in mind? Thanks!

Glad to hear that @"DrLightman" See you around the Community and take care!