Walter Dropbox Community Moderator

Hi there @"Neccros" - sorry to hear you're having issues with this. Could you try clearing your browser's cache or using another browser and let us know if this persists? If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

Hey there @"sarah35GS" - sorry to hear you're having issues with this. If you've ensured that the Dropbox desktop app is 'up to date' and not still syncing, could you have a look at your selective sync settings in the app's preferences and let us know if you can find the folder there? Otherwise, you can rename it on the…

Hi there @"Steve47" - thanks for posting on the Community. Can you please walk us through the exact steps you take to do this so that can make sure we're on the same page? Are you using any 3rd party apps or integrations to achieve this, for example, or are you doing it manually? Any additional information is more than…

Sure thing @"nikksaab" - you've got

In that case, may we reach out via email to have a further look internally at this point @"nikksaab"? Let us know and we'll use the email address that's linked to your profile here, on our Community.

Glad to hear it's sorted now and thanks for keeping me in the loop too @"marcelltab" See you around the Community and have a lovely week ahead!

Thanks for the additional screenshot @"marcelltab" Could you try removing the backed up device from your account's security page and then try to delete your backup? If you get the same results, we might need to send you an email to investigate internally.

Hey @"Dansig" - sorry for the late reply here, but are you still waiting for a response to this issue? 

Could you send us a screenshot of what's troubling you so that we can have a visual too @"Kneth"? 

Are the files you were working on located in your Dropbox folder @"Probes"? If yes, could you try rebooting your computer and/or quitting and relaunching the app?

Hey @"marcelltab" - sorry to hear about this. Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?

Hi there @"Candel23" - thanks for using Dropbox and welcome to our Community! When you say Drive cloud, could you please clarify to which service/app you're referring to exactly? I'd assume that this would need to be a manual process, but you might be able to find a 3rd party app/integration that might help with this. In…

Hi there @"Sasha99" - sorry to hear you're having issues with this. I'm afraid that if your device does not meet the requirements outlined here, there's not an official way to achieve this. I'll leave this thread open though, in case another user has something additional to suggest. Let us know if you have anything else to…

Hey @"TimB2", have you tried doing this in smaller batches of files perhaps? Do you get the same results? If you notice the same behavior after clearing your browser's cache, could you send us a screenshot so that we can have a visual too? 

HI there @"Probes" - sorry to hear you're having issues with this. Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar? A screenshot of where you're spotting the discrepancy would also help!

Yes, just make sure to select the correct path when setting it up @"hornedfrog" Or, you can let the app create a new Dropbox folder to another location upon installing it if you wish. 

Hey @"jande5556" - sorry to hear about this. Can you please send me a screenshot of the app's status as shown in your menu bar? Also, have you ensured that you're logged into the same account on both of your devices? Do you see the document when you access your account from a web browser on both devices? Let me know what…

Hey @"ctyrider" - could you try the offline installer of the latest stable version of the app from this page directly and let us know how it goes? 

Hi there @"hornedfrog" - thanks for posting on our Community! Why don't you just download and install the Dropbox desktop app on your new computer and choose your syncing preferences upon installation? Let me know if I'm missing something here, Al. 

Thanks for the screenshots @"Parastoo1984" - much appreciated. Did you try forwarding those to the team via the form I mentioned? 

Hey @"Parastoo1984" - thanks for flagging this with us. Could you let us know some additional information about the email itself or even share a screenshot (omitting any personal information) so that we can have a visual? Also note that you can submit a full report about this through this page. In any case, please keep us…

Hi @"Kneth" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar? 

Could you try updating to the latest version of the app from this page directly and let us know how it goes @"Road_warrior"? 

Does the sharing tab help at all @"mossbeach"?

Could you try creating another top folder and try to share that with your wife or even create a shared folder directly and let us know how it goes @"mossbeach"?

Do you see any signs of the missing files in the deleted files page or the events page then @"DIABLO25"?

Were you able to find any signs of your missing files in the events page or the deleted files page I linked above @"Barbara G"? If not, have you ensured that you're looking at the correct account? 

Do you get the same results after clearing your browser's cache or on another browser too @"mossbeach"? 

Hey there @"LinnLukschandl" - sorry to hear about your missing files. When was the last time you remember seeing those files or folders on the website? Do you see any signs of them in your deleted files page or the events page by any chance? Let us know more and we'll take it from there.

This seems like a notification that comes from the Dropbox desktop app when there's an available update to install on your computer @"dlyons " Have you tried allowing it to perform the update yet?