Walter Dropbox Community Moderator

Hey @"Lela L" - sorry to hear about this. Can you please clarify the version and status of the Dropbox desktop app you're using as shown in your menu bar and also elaborate on what you mean by "unreadable"? Are you getting any particular error? 

Hi there @"Thomas_Breath_Coach" - thanks for the nudge. Can you please clarify your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? Did you install the app with admin privileges in the first place and have you also granted Dropbox full disk access as outlined…

Hey @"Claudia_sf" - thanks for sharing your thoughts on this. Just to make sure we're on the same page, are you referring to opening those files via a web browser or maybe through the Dropbox mobile app directly? Let us know more and we'll take it from there.

Did you copy or move the file in the first place @"ndbox12"? I'd recommend waiting to be able to access your computer to move it out of your Dropbox folder manually to be safe in this case, but you could also delete it and restore it from your deleted files page or the events page once you get to be on your computer. 

Thanks for the ticket ID @"Joseph P-9" - I was able to find it in our system and passed your comments on. I can see that a member of the team has replied there, so I'd recommend replying to them directly as they're better equipped to help further with account and device specific information. 

Do you see in your account's homepage on the web then to delete it from there if needed @"ndbox12"? 

How are you moving the folder exactly @"ndbox12"? Can you maybe send me a screenshot of the options you get? 

Hey @"ndbox12" - thanks for posting on our Community! You should be able to move the file out of your Dropbox folder normally. Are you getting an error when trying to move it back? What is the app's status as shown in your system tray/menu bar? Let us know more and we'll take it from there. 

Does the behavior persist after clearing your browser's cache and/or on an incognito window without any extensions or plugins running @"dmoon"? 

Hey @"NargisH" - sorry to jump in here, but can you find any signs of your missing files in the events page? Also, do you happen to have another Dropbox account perhaps, associated with a different email address of yours? 

Thanks for the clarification and the screenshot too @"marioinmehrer" - much appreciated. When you say it won't let you make any changes, are you getting a specific error or is it just not responding? Did you install the app with admin privileges in the first place? Also, can you confirm that you've granted Dropbox full…

Hey @"Joseph P-9" - thanks for keeping us in the loop on this. Can you please share your ticket ID for your support interaction so that we can look it up in our system? 

HI from me too @"marioinmehrer" and sorry to hear you're still having issues with syncing. You should be able to see your available support options on this page, based on the plan you're on at the moment. As for the issue at hand, a screenshot of what you see and the app's exact status and version as shown in your menu bar…

Hi there @"geophrian" - sorry to hear about this. Can you let us know if you get the same results on an incognito window with no extensions or plugins running as well? Did you clear your browser's cache since you first noticed this by the way?

Hey @"mitgeek" - sorry to hear this persists for you. I can see that you're in direct communication with an expert from our team so I'd recommend getting back to them with this piece of information as they'd be better equipped to help further at this point. 

Hey @"tonikaw" - thanks for posting on our Community! In this case, you'd need to use file requests instead of shared links. Whenever you get the chance, give it a go and let us know if you have any follow up questions. 

Hi there @"Billwmce" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you please let us know how those conflicted files are created exactly? I mean, are you taking particular steps and using specific software/3rd party app(s) to do this? How are those changes logged in the file's…

You could try selecting the whole Dropbox folder and set it to be available offline @"vinceskahan" And from there, you can also adjust your syncing settings through the app's preferences. Let us know if anything else comes up!

Hi from me too @"vinceskahan" - and thank you for the additional information. Can you try right clicking on the files and/or folders you see with the cloud icon within your Dropbox Folder in Mac's Finder? What options are you getting there? 

Hey @"aalves" - sorry to hear this persists for you. Do you happen to have security software installed on your computer? If so, could you temporarily disable them and let us know how it goes? Apart from that, you could try another network too, if possible. As for you @"JohnnyMx2", could you please clarify if you were able…

Thanks for the additional information @"LadyBug17" - I've just followed up via email to investigate, so please have a look at your inbox and we'll take it from there. 

If the issue persists on an incognito window too where there are no plugins or extensions running, may we reach out via email to have a further look internally @"LadyBug17"? Also, is the issue occurring with just one file or are other files affected too? 

Hey @"notfunnotworthit" - thanks for flagging this with us. Could you share your ticket ID for your chat interaction(s) with us so that we can look it up in our system? As for your files that are stored in Dropbox, indeed they'd still be there even if you downgrade your account temporarily at some point. 

Hey @"ellapot" - sorry to jump in here, but may I ask if you manually input the email address or if you're copying and pasting it from somewhere? 

Hi @"jlo-nyc" - sorry to hear you're having issues with this. Can you please clarify if you were using the Dropbox mobile app since you got your new iPhone or if you just started using it? Your camera uploads folder should be containing all photos and videos from all the mobile devices you've linked to your Dropbox account…

Hey @"LadyBug17" - thanks for bringing this to our attention. Can you please clear your browser's cache and/or try another browser and let me know if you get the same error? If you do, I'd appreciate a screenshot as well, if possible. 

Glad to hear you sorted it out in the end @"Roger Hastings" Let us know if anything else comes up! 

Hi @"Roger Hastings" - sorry to hear about your missing files. Could you let me know the Dropbox desktop app's status as shown in your system tray/menu bar? Are you not seeing your Dropbox folder on your computer or just some of your files? Also, have you taken a look at your events page to see if you can find any…

Hi there @"NT1969" - sorry to hear about this. When you say a business account, could you please clarify the exact Dropbox plan you were on? Also, did you try logging into the account and if so, are you getting any particular error? Let us know more and we'll take it from there. 

Hey @"Dave B.5" - thanks for posting on our Community and happy Monday! If you make sure that your external hard drive meets the requirements, you'll be able to move your Dropbox folder there by following the steps outlined here. I hope this helps, Dave!