Walter Dropbox Community Moderator

Hi @"Chatterbox" - sorry to hear about this. When you say you tried the Terminal commands, are you referring to an advanced reinstall or something else? 

Thanks for the additional information and the screenshots too @"esheafe" If you're unable to test another browser, could you try an incognito window with no extensions and plugins running and let us know if you get the same results? Also, if you're part of a team, can you check if other teammates are facing the same issue? 

I see, thanks for clarifying this for me @"Zheszpar" We might need to switch to email to have a further look internally at this point, but before we get there, could you try uninstalling the app, creating a new OS profile on your computer and try to install the app there? Do you get the same results? Also, you mentioned…

Thanks for the screenshot @"thomehm" Could you click on the Dropbox icon in your system tray and try to change your settings through the app's preferences? 

In that case, you can try grabbing a new, smaller screenshot or use a shared link instead @"jlo-nyc" 

Thanks for the screenshot @"CarlosC1515" - much appreciated. Could you check this discussion and let me know if any of the mentioned information there helps?

Hey @"Steve0810" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback to the team and you can let us know if you have anything else to add. Thanks!

Are you getting any particular error when trying to upload your screenshot here @"jlo-nyc"? 

Hey @"brokenmusic" - sorry to hear about this. Could you install the latest version of the app from this page directly and let us know how it goes? If the issue persists, can you please clarify approximately how many files you're syncing on your computer? 

Thanks for the clarification @"jlo-nyc" Could you also send us a screenshot of the screen you get stuck on so that we can have a visual too? 

Thanks for clarifying that for us @"psychomaniac189" - much appreciated. Could you please try the latest, stable version of the desktop app from this page directly? Just make sure to toggle off the early releases from your account's settings first. Let us know of any updates!

Hey @"Zheszpar" - thanks for the additional details. Can you please let us know if you've tried disabling your security software temporarily as a test to see how it goes? Also, do you happen to have the Dropbox desktop app installed on the affected machine? Let us know and we'll take it from there.

Thanks for the additional information @"dajo" - could you maybe forward us a screenshot of the exact error you're getting so that we can have a visual too?

Hey there @"stuartcalder" - sorry to hear you're having issues with this. Did you try selecting your whole Dropbox folder and making it available offline and/or online-only and vice-versa to see if it makes any difference? Otherwise, you can try copying or moving those zero-bytes files to another location and then back…

Thanks for the additional information, the screenshot and the nudge as well @"coala" Could you try signing out of your account through the app's preferences and then back in? Let me know if syncing gets stuck again or it finally progresses and the app shows 'up to date' at some point. 

Thanks for the clarification @"D P" - much appreciated. Is the folder's owner part of the same family plan or are they using an individual account of their own or even a team account? 

Did you try using the PowerShell application on your computer instead of the right click option @"Brian286"? As for not getting the 'Don't sync to Dropbox.com' option, there might be a 3rd party app that's interfering. In that case, you could try quitting your 3rd party apps and trying again. Keep us posted anyhow! PS:…

Hey @"coala" - sorry to hear about this. Could you maybe clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar? If this persists after rebooting your computer and quitting and relaunching the app, please send us a screenshot so that we can have a visual too. 

Hey @"D P" - sorry to hear about this. Are you getting any particular error when trying to do this via the website or is the site not responding? Also, are you using an individual account or a team one? 

No worries @"Robin2025" - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Brian286" - could you send us a screenshot of the options you get so that we can have a visual too? Also, what is your computer's OS version and the Dropbox desktop app's status and version as shown in your system tray?

Hey @"Robin2025" - thanks for bringing this to our attention. Would it be OK if we sent you an email to have a further look internally? 

Hi there @"skillet" - thanks for joining the discussion here and sorry to hear you're also having issues with this. When you say it won't let you install, are you getting any particular error? Did you try to install with admin privileges in the first place? Apart from that, what is your computer's exact OS version and the…

Hi @"erinrg" - sorry to hear about this. I'd recommend getting in touch with our support team directly through this form for further assistance. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. If you come across any issues or need further…

Hey @"dropitlikeitshot1" - thanks for clarifying that for us. Can you also let us know the version of the Dropbox desktop app as shown in your menu bar? Also, are you able to move the files normally via the backups page instead? 

I'm referring to the Dropbox desktop app that should be syncing your files and changes in your system tray/menu bar, not the file explorer @"ndbox12" Can you have a look and clarify what the app is reporting?

Hey @"Dvan" - thanks for the additional information and the screenshots too. I just wanted to mention that this Dropbox folder seems to be a shortcut to your Dropbox folder on your computer that's stored in your One Drive. May I ask when is the last time you remember seeing your files in Dropbox on the website and/or when…

Did you get an error or was the app not responding when moving the files out of your Dropbox folder @"ndbox12"? 

Hi @"Zheszpar" - sorry to hear about this. Can you please clarify your device's exact OS and send us a screenshot of the exact error you're getting? This will help us assist further. 

And what's your device's OS version @"Claudia_sf"?