Walter Dropbox Community Moderator

Thanks for the ticket ID @"Berneen " I can see that Jimmy provided you with an update on your ticket on the 30th of September and since there was no update for some time on that ticket, the ticket was automatically closed by our system. Would you like me to open a new ticket for you from my end perhaps? 

Your backups page is the page that lists the files and folders you've backed up to Dropbox @"Marshal mellow" Do you see anything there? 

Hey @"Gronstal" - sorry to hear about this. What is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? Are you referring to folders that are online only on your computer or selectively un-synced perhaps? What you mentioned would happen with the selective sync…

Hi there @"Berneen " - thanks for bringing this to our attention. Since you've already contacted our support team about this, could you please share your ticket ID so that we can look it up in our system? Thanks so much! 

Hey @"santiagorulo" - sorry to hear about this. May I ask how long has it been since this happened? What is the exact error you're getting? 

I see now, thanks for the clarification @"gjbakkers" - much appreciated. I've passed your feedback on to the team internally and you can let us know if you have anything else to add. Cheers!

Hi @"nicosql" - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you elaborate on what's troubling you exactly or share a screenshot so that we can have a visual too? For example, are you referring to the sharing process in general or something else? Thanks. 

I see, thanks for the additional information and the screenshot too @"valer2021" - did you just clear the cookies from your browser or did you try another browser as well? Does this happen for all files, some or only one in particular?

Glad I could help, Dave. Take care!

Hi there @"mariposaccc" - thanks for joining the discussion here. When you say that the school has one big space for all staff members, are you referring to a Dropbox for teams account perhaps? Also, are the classrooms you mentioned separate Dropbox accounts, members of the team account as well? 

Hi @"valer2021" - sorry to hear about this. Could you clear your browser's cache and/or try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot too. 

Thanks for the screenshot @"be-each" - much appreciated. While virtual machines are not officially supported, could you elaborate a tad on your workflow to see if we can advise further? As for the issue at hand, can you clarify if you notice this on files that are online-only or available offline on your computer? Can you…

Did you take a look at the Help Center article I linked above, Dave? In general, note that if you are sharing the data between devices you must NOT run the application on more than one computer at a time as this will generate file conflicts and other problems. Thus, the pattern needs to be: 1. Let files sync 2. Start…

Hi from me too @"john vattic" - thanks for the ticket number. I was able to locate it in our system and passed your comments on to the agent who's looking into your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

Hey @"mhachtx" - sorry to hear about this. Did you try my suggestion to clear your browser's cache or use another browser? If you did and the issue persists, let us know here and we'll reach out via email to investigate further. 

Hi there @"DavidJ1" - sorry to hear you're having issues with this. Just to make sure I got this right, are you working on the file while it's open on both of your devices at the same time? Can you provide some additional information like the OS of your devices and the steps you take to edit your files? Thanks!

Hey @"Aha99177" - thanks for joining the discussion here. The mobile app on your iPad isn't syncing locally your files like the desktop app does, it only provides you a way to preview the files you've stored in Dropbox and download them to your device or export them to whichever 3rd party app you'd like. Have you tried…

Yes, this would allow you to type the name of the folder you'd like and select it @"gjbakkers" Otherwise, you can go back by tapping on the (left hand side) arrow and reach your top-level folder section to navigate to your preferred folder. Let me know if this would help achieve what you originally had in mind.

Hey @"thatguymoon" - thanks for sharing your thoughts on this with us. Just to make sure we're on the same page, are you familiar with the Dropbox Embedder at all? Could you have a look and let us know if that would do the trick for you perhaps? Thanks!

Hey @"Catrike" - sorry to hear you're having issues with this. Can you please clear your browser's cache and/or try another browser to verify your email and let us know how it goes? Thanks!

Thanks for letting us know about this @"rsrunique" Could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, we'd appreciate a screenshot too. In the meantime, note that you could make it go away by generating some (sharing) file activity to populate your…

Hey there @"gyanarthi" - thanks for using Dropbox and welcome to our Community! Can you walk us through the exact steps you'll be doing this so that we can advise further? If this is going to be a single file, for example, you can upload new versions of it and delete the old ones as you go. In any case, please let us know…

There should be a camera icon that allows you to attach your screenshots in your reply box @"acandee" This would help me assist further!

Hi there @"acandee" - sorry to hear about this. Did you enable the Dropbox Backup feature at some point in the past perhaps? Could you send us a screenshot of how it looks like on your end so that we can have a visual too? Thanks!

Thanks for clarifying that for us @"Lindanew" Can you please send us a screenshot of what you're seeing on your computer so that we can have a visual too? Since you've not backed up any files or folders to Dropbox, I'm not quite sure about the issue you're facing, that's why I'm asking.

Hi there @"gjbakkers" - thanks for taking the time to share your thoughts on this with us. Could you please clarify your device's OS version and the version of the Dropbox mobile app you're using? Does tapping on the magnifying glass help at all perhaps? Let us know more and we'll take it from there. 

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"Neccros" Take care!

Thanks for clarifying that for me @"Neccros" I've just sent you an email to have a better look internally, so please take a look at your inbox and we'll take it from there. 

You mentioned different devices, not different web browsers @"Neccros" Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

Hi there @"Neccros" - sorry to hear you're having issues with this. Could you try clearing your browser's cache or using another browser and let us know if this persists? If It does, please send us a screenshot so that we can have a visual of the error you're getting too.