Walter Dropbox Community Moderator

I see, thanks for clarifying that for me @"jhardy2025" Can you maybe send us a screenshot of where you spotted this omitting any personal or sensitive information so that we can have a visual too? 

Thanks for the additional information @"jhardy2025" - most appreciated. Can you have a look at your events page and/or check the files' version history and let me know what you find? Do you see any 'unknown' devices or web sessions on your Security page by any chance? 

I see, thanks for clarifying that for me @"jluser780" Would it be OK if we sent you an email to have a further look internally? 

And what error are you getting if you try to log in when using the email address that's taken? 

Hey @"jluser780" - sorry to hear you're having issues with this. Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use? Could you clear your browser's cache and/or try another browser and let me know if you get the same error? If you do, I'd appreciate a screenshot…

Dropbox Sign and Dropbox are two different services: The former allows you to set up documents, request eSignatures securely and seamlessly. On the other hand, Dropbox is a cloud storage solution that accommodates productivity and enhances collaboration; however, eSignatures is only an aspect of it. With the above in mind…

I see, thanks for the additional information @"MagicEngr" - much appreciated. Have you ensured that this is not caused by a security software like an antivirus, a firewall or some proxy configuration and/or any other 3rd party apps on your computer? If you have any of these running, could you temporarily disable them and…

Hi @"Firebrand" - sorry to hear you're having issues with this. Have you tried quitting and relaunching the app and/or rebooting your computer since you first noticed this? That said, I can see that you're running a beta version of the app. Could you try the latest, stable version from this page and let me know if you get…

Hi there @"financialplannersfirmla" - thanks for taking the time to share your thoughts on this with us. For starters, note that HelloSign is now Dropbox Sign and you can read more about it here. When it comes to sending your documents for signatures, can you confirm that you're using these steps? Last but not least, can…

Thank you for the ticket number @"Khandy" I was able to locate it and passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

I see, thanks for letting me know about this and please let me know if you notice this again in the future and we'll take it from there. 

Glad to hear it's sorted now and thanks for keeping me in the loop too, Ben. Let us know if anything else comes up! 

So, it's just those files that are "waiting to upload" that are showing this behavior, Ben? Can you sign out of your account and then back in via the app's preference and let me know if this persists? 

Thanks for the additional information and the screenshots too @"Ben P.1" - most appreciated. Can you clarify the version and status of the Dropbox desktop app as shown in your menu bar at the moment? Also, have you tried a different network since you noticed this today? Could you maybe send us a screenshot of how the files…

Thanks for the clarification and additional information @"PDub81" If you made sure that the app's version and your phone's version are up to date, may we reach out via email to investigate further? 

Hey @"Khandy" - sorry to hear about this. Could you please let us know your ticket ID so that we can look it up in our system? Thanks so much!

Hi @"MagicEngr" - thanks for bringing this to our attention. Can you please let me know your computer's exact OS version?Also, did you install it with admin privileges after performing the advanced reinstall you mentioned? Let me know more and we'll take it from there. 

Thanks for the ticket number @"access777" - much appreciated. I was able to locate it in our system and passed your comments on to the agent who's handling your case. They'll be reaching out to you soon, but please let me know if you have anything else to add. 

This would be up to you and your current needs @"Damia Amiruddin" Just note that the $10 you're seeing is per user on the account and these plans come with a minimum of 3 users at this time. For more information about the plans and the features they offer, you can take a look at the pages I linked in my first response. 

When you say you tried the free trial, are you referring to a Dropbox plan or a Dropbox Sign plan instead @"Damia Amiruddin"? As for the plan you'll need, it sounds that the Dropbox Sign Standard and/or Premium plans would be the most suitable since they offer unlimited signature requests and multiple users. I hope this…

I see, thanks for the additional information @"Nux" - much appreciated. Can you update the app from this page directly and let me know if this persists? 

Hey @"iDrops" - thanks for the additional information. Your camera uploads folder should be visible in your account's homepage, assuming that you're logged into a Dropbox account that has enabled the feature. Also, instead of using the Files app, have you tried using the Dropbox mobile app directly? 

Hey from me to @"thbean" - thanks for the additional information there. The "delete everywhere" message you get is referring to deleting the file(s) from the devices that you've installed and running the Dropbox app, not any copies you might have stored in other locations. I hope this helps and please let me know if you…

Hi there @"nraihani" - sorry to hear about this. It sounds like you've already contacted our support team about this. If that's right, could you let us know your ticket ID so that we can look it up in our system? Otherwise, please let us know your computer's exact OS version and the version of the Dropbox desktop app…

Hey @"access777" - can you try clearing your browser's cache or try another browser and let us know if you're still unable to enter your ticket ID? 

Yes, that would be the best course of action at this point @"McnieceJ" Let me know if anything else comes up!

Hey @"ubu" - thanks for the feedback on this. As for navigating your Dropbox Paper folders, have you tried clicking on the dotted icon on the upper right corner of your page and then on the Paper option? Otherwise, you can find the folder that contains your Paper docs and bookmark it for quick reference. Let me know if you…

Did you have the same file open on another device of yours while you were editing it on your mobile @"PDub81"? This could explain why you're seeing a conflicted copy. Also, what is your device's exact OS version and the version of the Dropbox app installed there? 

Hi there @"Nux" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? Are you by any chance running any 3rd party apps that might be monitoring your files in Dropbox, thus making them…

Hi there @"Damia Amiruddin" - thanks for posting on our Community! Since you've already reached out to our support team, could you share your ticket ID so that we can look it up in our system? Also, can you clarify if you're referring to the Dropbox Standard plan or the Dropbox Sign Standard plan instead? If it's the…