Walter Dropbox Community Moderator

Thanks for keeping me in the loop on this and also for sharing your thoughts with us @"ReRe2" If you find that the issue persists after the advanced reinstall, please let me know and we'll take it from there. 

Thanks for the feedback on this @"despairbear" - I've passed it on to the team internally and you can let us know if you have anything else to add. Cheers!

Ah, I see now - apologies for this @"SteveB00" In this case, you should be able to delete it without affecting any of your files in Dropbox. Let me know of any updates! 

Can you send me a screenshot of where you noticed the "This is an unlinked Dropbox." message too, Steve? As for accessing the folders you mentioned, you should be able to set them to be available offline on your computer instead of online-only by right clicking on them and selecting the relevant option. If you don't get…

Hi @"wmflars" - thanks for joining the discussion here. Before I make any suggestions on the steps you'll need to use, can you let us know your computer's OS and the status and version of the Dropbox desktop app that's installed on your old computer as shown in the system tray/menu bar? If you make sure that the folder…

Hey @"funkhauser" - thanks for the feedback on this. I've passed it on to the team internally and you can let us know if you have anything else to add. In the meantime, note that what you see at checkout is the plan you'd be signing up for, if you proceed. Also note that the Essentials plan is now the Dropbox Professional…

Hey @"SteveB00" - sorry to hear about this. Just to make sure we're on the same page, could you clarify the status and version of the Dropbox desktop app as shown in your menu bar and send us a screenshot of how this looks on your end so that we can have a visual too? Also, upon installing the app on the Mac Mini, you…

Hey @"NilsRandrup" - sorry to hear you're having issues with this. If this persists after clearing your browser's cache and/or on another browser (preferably with no extensions or plugins running), I'd suggest doing it in smaller chunks. In any case, please keep us posted! 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"Jonesy67" See you around the Community and take care!

Hey @"GodfatherVII" - sorry to hear you're having issues with this. Could you try clearing the cache of both apps and try again? Let us know how it goes!

Hi there @"Staffan V" - sorry to hear about this. Did you share a link to the folder in question with those people or even a computer where you were signed into your Dropbox account at some point perhaps? You can have a look at your security page and see if you can find any devices or web sessions you don't recognize. When…

Thanks for the screenshot @"nicoladonzelli" - much appreciated. Can you try moving those files out of your Dropbox folder and then back in and let us know how it goes? Also, make sure to install the latest stable version of the app from this page. 

Since they're already uploaded to your Dropbox account, you should be safe to delete them from your device @"Mattress71" If you're not sure how it works, you can try it out with a sample file as a test! 

Hey @"despairbear" - thanks for joining the discussion and flagging this with us. Does this happen with only a specific web browser you're using? Could you just let us know if you're noticing the same behavior after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

Hey @"ReRe2" - thanks for the updates on this. Can you please let me know if you're running any 3rd party apps that might be monitoring your files somehow or syncing and/or backing them up, apart from Dropbox? Have you granted Dropbox full disk access as outlined here and did you install it with admin privileges in the…

Hey @"ReRe2" - sorry to hear you're having issues with this. If this persists after rebooting your computer, could you send us a screenshot of how your menu bar looks so that we can have a visual too? Also, what is your computer's exact OS version? Have you tried reinstalling the Dropbox desktop app since you first noticed…

Hi @"nipnip" - sorry to hear you're having issues with this. Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar? Also, does this happen with a particular folder of yours or all? Does it persist after rebooting your computer and/or quitting and relaunching the Dropbox desktop…

Hey @"halfpenny" - sorry for the late response here, but are you still having issues with this? 

I'm glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @"taballe" When it comes to your concerns, it's true that I was referring to the button you mentioned and you'd need to toggle it off to be able to install the stable version of the app normally and not the beta versions.…

And do you have both of your accounts connected to the Microsoft app you're using at the moment on your Android device @"Dbell654"?

Hey @"jencloud" - thanks for joining the discussion here. May we reach out via email to have a further look internally? 

Thanks for the additional information and the nudge on this @"Jonesy67" Can you confirm that you've already granted Dropbox full disk access as outlined here? Also, may I ask if you've enabled early releases on your account and if there's a particular reason you're not running the latest stable version of the app on your…

Hey @"madelinebinder" - thanks for using Dropbox and welcome to our Community! Can you please clarify what kind of file you're talking about and how you'd be uploading it? Will it be via the website directly or through the desktop app on your computer perhaps? As for the link you mentioned, are you referring to a view-only…

Hi there @"bitmonkey79" - thanks for bringing this to our attention. Could you let us know if you get the same results when pausing the syncing process in the Dropbox desktop app and/or quitting it completely? 

Hi there @"Mircea-Pual" - sorry to hear you're having issues with this. Did you try any of the troubleshooting outlined in this discussion so far? As for you @"mo34", could you clarify your computer's exact OS version and the version of the Dropbox app you're running? Any additional information is more than welcome!

Hi there @"tarotandchai" - thanks for sharing your thoughts on this. I just wanted to mention that this is already available to Android users under the Account tab in the mobile app. For the relevant feature on iOS, you can upvote this idea if you like. I hope this helps!

Hi there @"Jonesy67" - sorry to hear about this. Could you please clarify the status and version of the Dropbox desktop app as shown in your menu bar? Thanks!

Sure thing @"YuriGubanov" - let us know if anything else comes up. 

Yes, you should always update to the latest version as those usually fix bugs and contain improvements @"YuriGubanov" Let us know if the issue persists though, and we'll take it from there. 

Hey @"YuriGubanov" - thanks for flagging this with us. Could you check if this is happening with the latest version of the app as well? Also, what is your computer's exact OS version?