Walter Dropbox Community Moderator

Hey @"madelinebinder" - thanks for using Dropbox and welcome to our Community! Can you please clarify what kind of file you're talking about and how you'd be uploading it? Will it be via the website directly or through the desktop app on your computer perhaps? As for the link you mentioned, are you referring to a view-only…

Hi there @"bitmonkey79" - thanks for bringing this to our attention. Could you let us know if you get the same results when pausing the syncing process in the Dropbox desktop app and/or quitting it completely? 

Hi there @"Mircea-Pual" - sorry to hear you're having issues with this. Did you try any of the troubleshooting outlined in this discussion so far? As for you @"mo34", could you clarify your computer's exact OS version and the version of the Dropbox app you're running? Any additional information is more than welcome!

Hi there @"tarotandchai" - thanks for sharing your thoughts on this. I just wanted to mention that this is already available to Android users under the Account tab in the mobile app. For the relevant feature on iOS, you can upvote this idea if you like. I hope this helps!

Hi there @"Jonesy67" - sorry to hear about this. Could you please clarify the status and version of the Dropbox desktop app as shown in your menu bar? Thanks!

Sure thing @"YuriGubanov" - let us know if anything else comes up. 

Yes, you should always update to the latest version as those usually fix bugs and contain improvements @"YuriGubanov" Let us know if the issue persists though, and we'll take it from there. 

Hey @"YuriGubanov" - thanks for flagging this with us. Could you check if this is happening with the latest version of the app as well? Also, what is your computer's exact OS version?

Thanks for the clarification and the additional info there @"msdx" - much appreciated. Could you completely close the Dropbox desktop app and let us know if you get the same results? 

Thanks for the ticket number @"suegrant" I was able to locate it in our system and passed your comments on to the expert who's looking into this for you. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Thanks for the screenshots @"CarlosC1515" - much appreciated. Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results?

Could you maybe try copying and pasting it inside your reply box instead then @"Dan68"? 

I see, thanks for clarifying that for me @"JamesMac" In that case, I'm afraid I don't have much to offer and I'd suggest that you reach out to them directly. 

Hey @"JamesMac" - welcome to the Dropbox Community and sorry to hear you're having issues with this. Can you please clarify if you're referring to the Dropbox mobile app for Android and the camera uploads feature or maybe the Box app which is a third party app? Any additional information is more than welcome!

Thanks for the additional information and the screenshot too @"taballe" Can you please see if you get the same results on the latest, stable version of the app too? Just make sure to toggle off the early releases from your account's settings first. 

Thanks for the additional information and sorry to hear about this @"suegrant" Could you let us know the ticket ID for your chat interaction with our support team so that we can look it up in our system?

Thanks for the additional information @"Nuber Lone" - much appreciated. Could you also let us know your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your system tray? 

Thank you both for the additional information on this @"Dbell654" & @"Barnsey" - much appreciated. Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

Hey @"mmlemon" - can you please clarify if the number shown in the app is changing or if it's stuck at the exact same number of files? Are you familiar with this Help Center article by the way? 

And is it affecting your online-only files, the local ones or both @msdropbox? Also, what is your computer's exact OS version and, if possible, could you send us a couple of screenshots so that we can have a visual too? Thanks!

Hi @"nestorph" - thanks for letting me know about this. If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally? 

Hey @"Dan68" - thanks for posting on our Community and sorry to hear about this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? In the meantime, you should be able to delete your files through the website directly. Let us know of any updates, Daniel!

Hey @ReReDouble - sorry to hear you're having issues with this. Could you please clarify your computer's exact OS version and the version and current status of the Dropbox desktop app as shown in your menu bar? If you can include a screenshot of how the files in your Dropbox folder appear on your end, I'd appreciate it.…

Hey @"mitgeek" - thanks for the additional information and the screenshots too. At this point, I'd recommend waiting for an update from our expert on your existing ticket since they're better equipped to help you on this with account and device specific information. If you'd like to troubleshoot this further and it's not…

Could you maybe quit the Dropbox desktop app and take a screenshot while it's not running? Do you get any different results perhaps? If you could also clarify how exactly you're taking the screenshot (which keys you're pressing), I'd appreciate it. In any case, please keep us posted @"taballe" 

Hi @"RamblinMan" - sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? Are you using any other 3rd party apps that might be monitoring, syncing or backing up the files inside your Dropbox Folder?…

Hey @"andrewkol" - thanks for posting on our Community again! Could you clarify if you're referring to the feature outlined here or if you had something else in mind? Did you follow these steps by the way? When it comes to conflicted copies, are you familiar with this resource at all? Let us know more and we'll take it…

Hi there @"Rynellebizh8" - sorry to hear about your missing files. If you've made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you can find any signs of them? This is the place where all uploads, edits, and deletions are normally logged, that's why…

Hi there @"taballe" - thanks for bringing this to our attention. Just to make sure we're on the same page, are you referring to this feature? Also, can you clarify your computer's exact OS version for us? Thanks! PS: The middle digit of the app's version means that it's a beta version (3 is for beta versions and 4 is for…

Sure thing @"leadcro" - I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.