Walter Dropbox Community Moderator

Hi there @"geophrian" - sorry to hear about this. Can you let us know if you get the same results on an incognito window with no extensions or plugins running as well? Did you clear your browser's cache since you first noticed this by the way?

Hey @"mitgeek" - sorry to hear this persists for you. I can see that you're in direct communication with an expert from our team so I'd recommend getting back to them with this piece of information as they'd be better equipped to help further at this point. 

Hey @"tonikaw" - thanks for posting on our Community! In this case, you'd need to use file requests instead of shared links. Whenever you get the chance, give it a go and let us know if you have any follow up questions. 

Hi there @"Billwmce" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you please let us know how those conflicted files are created exactly? I mean, are you taking particular steps and using specific software/3rd party app(s) to do this? How are those changes logged in the file's…

You could try selecting the whole Dropbox folder and set it to be available offline @"vinceskahan" And from there, you can also adjust your syncing settings through the app's preferences. Let us know if anything else comes up!

Hi from me too @"vinceskahan" - and thank you for the additional information. Can you try right clicking on the files and/or folders you see with the cloud icon within your Dropbox Folder in Mac's Finder? What options are you getting there? 

Hey @"aalves" - sorry to hear this persists for you. Do you happen to have security software installed on your computer? If so, could you temporarily disable them and let us know how it goes? Apart from that, you could try another network too, if possible. As for you @"JohnnyMx2", could you please clarify if you were able…

Thanks for the additional information @"LadyBug17" - I've just followed up via email to investigate, so please have a look at your inbox and we'll take it from there. 

If the issue persists on an incognito window too where there are no plugins or extensions running, may we reach out via email to have a further look internally @"LadyBug17"? Also, is the issue occurring with just one file or are other files affected too? 

Hey @"notfunnotworthit" - thanks for flagging this with us. Could you share your ticket ID for your chat interaction(s) with us so that we can look it up in our system? As for your files that are stored in Dropbox, indeed they'd still be there even if you downgrade your account temporarily at some point. 

Hey @"ellapot" - sorry to jump in here, but may I ask if you manually input the email address or if you're copying and pasting it from somewhere? 

Hi @"jlo-nyc" - sorry to hear you're having issues with this. Can you please clarify if you were using the Dropbox mobile app since you got your new iPhone or if you just started using it? Your camera uploads folder should be containing all photos and videos from all the mobile devices you've linked to your Dropbox account…

Hey @"LadyBug17" - thanks for bringing this to our attention. Can you please clear your browser's cache and/or try another browser and let me know if you get the same error? If you do, I'd appreciate a screenshot as well, if possible. 

Glad to hear you sorted it out in the end @"Roger Hastings" Let us know if anything else comes up! 

Hi @"Roger Hastings" - sorry to hear about your missing files. Could you let me know the Dropbox desktop app's status as shown in your system tray/menu bar? Are you not seeing your Dropbox folder on your computer or just some of your files? Also, have you taken a look at your events page to see if you can find any…

Hi there @"NT1969" - sorry to hear about this. When you say a business account, could you please clarify the exact Dropbox plan you were on? Also, did you try logging into the account and if so, are you getting any particular error? Let us know more and we'll take it from there. 

Hey @"Dave B.5" - thanks for posting on our Community and happy Monday! If you make sure that your external hard drive meets the requirements, you'll be able to move your Dropbox folder there by following the steps outlined here. I hope this helps, Dave! 

Hi there @"document-signing-cohive" - thanks for taking the time to share your thoughts on this with us. When it comes to your first point, I wanted to mention that Dropbox is moving to an updated shared link architecture where links are based on content rather than on users. View-only and edit links are different. You‘re…

Thanks for keeping us in the loop on this and please let us know if you need any further assistance @"makere" Cheers! 

Hi there @"JanWig" - sorry to hear you're having issues with this. Can you please let us know the version of the Dropbox app and the Microsoft Excel app on your iPhone? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. Cheers! 

We're glad to hear it's sorted and thanks for keeping us in the loop too @"mjc" - most appreciated. Let us know if anything else comes up!

Hey @"Alexoptimistic" & @"Dave111" - thanks for flagging this with us. Do you notice any difference after clearing your browser's cache, on another browser or even an incognito window? 

Hey @"Terminettore" - sorry to hear you're having issues with this. Could you clarify your computer's exact OS version for us perhaps and maybe send us a screenshot of the app's status and version as shown in your system tray/task bar? 

Hey @"kouty" - sorry to hear you're having issues with this and happy New Year! From what I gather you must be referring to the feature that enables you to backup your external drives to Dropbox, am I correct? If so, you can start by taking a look at this Help Center article. In regards to your second question, you should…

Do you get any Dropbox options when you right click on those files (with the X icons) @"nicoladonzelli"? If you do, does setting them to be online-only or available offline make any difference? 

Hey @"dompom" - I just wanted to mention that, as outlined here, your external drive should be encrypted. I hope this clarifies! 

Thanks for clarifying that for us @"Shelski" - as a last step before we take this to email, could you maybe try creating a new OS profile and let us know if you were able to install the Dropbox desktop app normally? 

Hi @"olayinkf" - sorry to hear about this. May we reach out via email to have a further look internally?

I see, thanks for clarifying that for us @"mitgeek" In this case, may we reach out via email to have a further look internally at this point? 

Thanks for keeping me in the loop on this and also for sharing your thoughts with us @"ReRe2" If you find that the issue persists after the advanced reinstall, please let me know and we'll take it from there.