Walter Dropbox Community Moderator

I see, thanks for the clarification @"Crok" If you're still getting this error, please let us know and we'll reach out via email to investigate further. 

Hi there @"Crok", sorry to hear about this. Can you let us know how long you've been getting this error and if you're familiar with the information from this Help Center article?

Hey @"GLITZ" - thanks for using Dropbox and welcome to our Community! Can you please clarify how you're uploading your files and folder to Dropbox in the first place and what you'd like to achieve? Let me know more and we'll take it from there.

Thanks for the screenshot @"AnuradhhaBShah" - much appreciated. Could you also let us know the app's exact status and version as shown in your menu bar? Have you tried changing the screenshot settings shown in your screenshot by any chance since you first noticed this? 

Hey @"christopherdawes" - thanks for sharing your thoughts on this with us. Are you familiar with the Dropbox Transfer feature at all? If not, can you have a look and let me know if that would do the trick for you? Otherwise, feel free to elaborate on your feature request so that we can make sure we're on the same page.…

Hi there @"Sam B.36" - thanks for taking the time to share your thoughts on this with us. I've logged your feedback about restoring previous versions of files from specific past dates in our system and you can let us know if you have anything else to add. Cheers!

Hey @"lgrohs" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you clarify what plan you're on at the moment? Also, did you upgrade via the website directly or maybe through the app store on a mobile device in the first place?

Thanks for the ticket ID @"hshupe16" - I was able to locate it in our system and pass your comments on so that we can have all the relevant information under one place. Apart from that, I'm glad to hear you managed to sort it out in the end and thanks for keeping us in the loop too!

Hi from me too @"Peace of Wine" and thank you for the clarification and providing your feedback on this. I'm afraid the issue with the extension you mentioned would be outside of our remit, but if you have any issues with the relevant commands when using the CLI, please let us know. 

Hey @"peteeee" - I'm sorry to jump in here, but could you let us know some additional information about the issue you're having and provide us with a screenshot of what's bothering you exactly? 

Hey @"Sandra" YVR - sorry to hear about this. Since you're already in contact with our support team, could you share your ticket ID so that we can look it up in our system as well? As for your support options, you can have a look here. While we're at it, please let me know if you have any additional questions.

Hey @"folder" - sorry to hear you're having issues with this. Could you please try an advanced reinstall using the offline installer from this page directly and let me know how it goes? If you still get the same error, please send me a screenshot as well! Thanks!

No biggie @"Dillon_4" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

I see, thanks for clarifying that for me @"Coachhomer" If you notice it again in the future, let me know here and we'll take it from there. 

No worries @"Gazzy" - I'm just glad we cleared this up. See you around the Community and take care! 

It would depend on the size of the file, your internet connection and the amount of edits @"Coachhomer" Are you noticing this only on this specific file or others as well? Have you tried another network perhaps?

I see, thanks for clarifying that @"Coachhomer" In that case, I'd recommend clearing the app's cache, logging out and back into your account in the mobile app after rebooting your iPad and if you still have issues with this, just let us know. 

Hey @"Dillon_4" - sorry to hear about this. Can I send you an email to have a further look internally perhaps? 

Hey @"Coachhomer" - sorry to hear about this. Can you please let me know if you're able to see those changes/edits on the file if you log in from a web browser on your iPad instead of the Dropbox app? Also, what is your device's OS version and the version of the Dropbox app? Did you try clearing the app's cache since you…

This would depend on the file itself and how they'd be opening or accessing it too @"Gazzy" Also, there's no need to know how Dropbox works, just follow the prompts on the email they received when you shared the file or folder with them. Let us know if you have any follow up questions. 

Hi @"urbanracer34" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the exact status and version of the Dropbox desktop app as shown in your menu bar? Are you able to access your files normally on the website? Any additional information or even screenshots are more than…

Hey @"Rockinluka" - sorry to jump in, but before we switch to email, can you please clarify your computer's exact OS version and the version of the Dropbox desktop app as shown in your system tray/menu bar? Apart from that, did you try turning the Dropbox Badge off and back on again?

Hey @"Luke Chen" - thanks for joining the conversation here and letting us know. I've just reached out via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Val Burke" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you share the URL of the Community thread you mentioned and let us know some additional information about how this is impacting your everyday work-flow? Also, are you an admin of the team account or just a member?…

Hey @"JLsilver" - thanks for letting us know about this. Can you let us know if you notice the same behavior after clearing your browser's cache and/or on an incognito window or another browser? 

I see, thanks for clarifying that for me @"yaronhb" In that case, you might be better off asking in the API section or even in Apple's forums. 

Hey @"sandroid8676" - thanks for sharing your thoughts on this with us and apologies for the tardy response. Just to make sure we're on the same page, can you clarify the type(s) of files you'd like to have this option on? In the meantime, you should be able to use the web instead of the Dropbox mobile app and utilize the…

Hey @"DroppingJ" - thanks for posting on our Community! As a matter of fact, Dropbox ended the support for Windows versions 7, 8, and 8.1 in October 2024. While the Dropbox desktop application on Windows 7, 8, and 8.1 may continue to function for some time, it's important to note that these versions will no longer receive…

Hey @"TPV" - thanks for bringing this to our attention. This sounds rather strange indeed, so can you please clarify if you're using a team account or an individual one on your end? Also, how exactly are you sharing the file in the first place? Is it through a shared folder, a shared link, or a file transfer perhaps? Any…

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Brian. See you around the Community and enjoy the rest of your week!