Walter Dropbox Community Moderator

Hey @"MH19" - thanks for using Dropbox and happy Monday! This is the Dropbox desktop app's interface, not a pop-up notification. If you'd like to, you can turn off the option that enables the app to start automatically whenever you boot your computer through the app's preferences, under the General tab. I hope this helps…

Hey @"WinchelseaStar" - thanks for the nudge on this. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

I see, could you send me a screenshot of your plan page as well then @"waihouse"? 

Hi there @"waihouse" - thanks for joining our Community and happy Friday! When it comes to the issue with deleting this backup of yours, can you try doing it via the backups page and let me know if you're getting any particular error? Thank you! 

Does this persist after rebooting your computer and quitting and restarting the app @"Yousri"? 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey from me too @"valrama" - thanks for the additional information there. I'm afraid it's not possible to restore any of those files since they've been permanently deleted on the 3rd of June. I hope this clarifies and please let us know if you have any other questions. 

Sure thing, Leo. Let me know of any updates when you get the chance! 

Hi there @"lpvmc" - sorry to hear you're having issues with this. Can you please clarify if you're using the Dropbox desktop app or a web browser to upload your files and folders? If it's the former one, can you send us a screenshot of the app's exact status as shown in your system tray/menu bar? In case it's the latter,…

No worries @"jwdoom" - let us know if anything else comes up! 

Oh, I see now, thanks for the additional details and clarifications @"PixmaStar" What you mention is actually expected when it comes to online-only files, as they'd need to be made available offline on your computer before they can be copied or moved to your computer's Desktop (or any other) folder. For more information on…

So everything seems to be fine on the Dropbox app and your files in the Dropbox folder should already be synced @"PixmaStar" What is the exact issue that you're facing at the moment? 

Hey @"richardsyuk" - sorry to hear about this. Can you maybe send us a screenshot of the exact error(s) you're getting and one of the Dropbox desktop app's exact status as shown in your system tray? 

This is the app's usage on your computer @"PixmaStar" - can you send us a screenshot of the Dropbox desktop app's exact status as shown in your system tray/menu bar?

I see, so you're referring to the Dropbox desktop app or the Dropbox mobile application instead @"PixmaStar"? Can you send us a screenshot of the loading bar you mentioned to have a visual too? 

Hi there @"Adrian Dixon" - thanks for using Dropbox and welcome to our Community! Even though I'm a huge fan of the whole label and its producers/DJs, I'm afraid I'm not aware how exactly they're doing this and/or even if they use Dropbox to do it. What immediately comes to mind is the file requests feature since that's…

Hey @"Leslie17" - while this shouldn't be an issue for the account owner, can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are you familiar with the following resources? 1. https://help.dropbox.com/en-us/view-edit/paper-2020-faqs & 2.…

Hey @"PixmaStar" - sorry to hear you're having issues with this. From what I gather you must be using a web browser to do this - right? If that's so, have you tried clearing your browser's cache and/or using another browser? Keep us posted! 

Hey @"Marcsi" & @"MorrisAnglis" - sorry to hear you're having issues with this and thanks for sharing your thoughts with us. I've logged your feedback ion our system and you can let us know if you have anything else to add. If you happen to be having issues with this in the future, please try clearing your browser's cache…

Hey @"produser" - thanks for posting on our Community and happy Monday! I'm happy to see that it's sorted now and please let us know if anything else comes up in the future. Cheers!

Yes, it would work, but you'll need to be extra cautious when/if using the selective sync feature etc. @"simbravo" Let me know if you have any other questions. 

Hi there @"simbravo" - thanks for using Dropbox and happy Friday! Even though this should be possible, I'd advise against it as it might lead to data conflicts and security issues. Note that sharing an individual Dropbox account (and its credentials) is against the Dropbox ToS. Have you considered upgrading to the Dropbox…

Hey @"remoteworker2025" - did you hear back from your client by any chance? 

I'm happy to hear that it's sorted now and also thank you for your nice words @"RK_Florida" Let us know if anything else comes up!

Hey @"Martie" - how large is your IPad's screen? If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

Hey @"RK_Florida" - did you enable the 'early releases' from your account's settings first? 

What Jay and Mark wanted to say is that you'll be able to see the notifications on your Mac only if you're using that computer with the Dropbox desktop app running and syncing your changes while logged into the same Dropbox account as the one you use on your iOS mobile device @"User34" For example, you'll see the files…

Let us know of any updates @"remoteworker2025"! 

Hi @"Demhan" - thanks for joining the discussion and apologies for the tardy response. I've just followed up via email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

Hey @"Oonagh" - sorry to hear you're having issues with this. I've just sent you an email to investigate this further, so please take a look at your inbox and we'll take it from there. Thank you.