Walter Dropbox Community Moderator

Hi there @"EasyEd" - thanks for using Dropbox and welcome to the Community! You should be able to link to a single file and not the whole folder normally. Can you confirm that you're following these steps to create a view-only link to the file you'd like to post in the comment? Thanks!

Hey @"pawelt" - thanks for bringing this to our attention. Can you please let me know if you happen to have set an automation or a naming convention on your Camera Uploads folder in the past and how those changes are reflected in your events page? Any additional information is more than welcome! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"pentagramwookie" & @"mlefebvre" & @"TAGGConsulting" - thanks for letting us know about this. Can you please confirm your computer's exact OS version, and the version/status of the Dropbox desktop app as shown in your taskbar/menu bar? Is it 'up to date' or still syncing? If it's up to date, can you try rebooting your…

Hey @"Lil7" - did you get the chance to see Hannah's response? We'd love to help further, so please get back to us with the information we requested. Otherwise, let us know what worked for you after all. 

Hey @"nmmorris" - just circling back here to see if you're still having issues with installing the Dropbox desktop app on your computer. If so, did you get the chance to temporarily disable your antivirus as a test to see how it goes? 

Hey @"Sho Jo" - just circling back to see if you saw our last reply. If you still need any help feel free to reach out with additional information and if your issue has been solved, let us know what worked for you!

Hey @"samkhu" - just circling back to see if you saw our last reply. If you still need any help feel free to reach out with the information we requested. Otherwise, if your issue has been solved, let us know what worked for you!

Hey @"jakeokevans" - thanks for letting us know about this. Just to make sure we're on the same page, can you send us a screenshot of the Dropbox desktop app's status and version as shown in your menu bar? Also, did you reboot your computer and/or quit and relaunch the app since you first noticed this? Let us know more and…

Hey @"GilbertX" - have you had the chance to check my previous response yet? If you still need any help feel free to reach out with the information i requested. If, on the other hand, your issue has been solved, let us know what worked for you!

Hey @"portsoft" - did you get the chance to see our last response? If you still need any help feel free to reach out with the information we requested and if your issue has been solved, let us know what worked for you. Thanks!

Hey @"cmolfino" - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

No worries, Marc - I'm just glad I could help. See you around the Community and have a lovely week ahead! 

You'll need to delete your old backup before creating your new one on your new computer to make up storage space, Marc. Assuming that you'd like to have your external drive backed up to Dropbox again. 

Only if you choose to download it inside your Dropbox folder, Marc. Otherwise, you'll need to have enough hard drive space on your computer to hold this amount of data. If you'd like to back up your external drive anew through the Dropbox Backup feature though, you'll need to delete your old backup before connecting it to…

No need to delete your backup @"Marc L.18" - just download the folders you need directly through the backups page. 

Thanks for the clarifications @"Marc L.18" - much appreciated. In this case, your external drive would be considered as a new one and would be backed up anew. You should be able to locate your backups in the backups page through the web on any device though. 

Hi there @"Marc L.18" - thanks for posting on our Community and happy Monday! When you say you're backing up your data to Dropbox, can you please clarify if you're using the Dropbox Backup feature to do this or if you just sync your files via the Dropbox desktop app (and the Dropbox folder)? Also note that upon installing…

Hey @"tc19" - did you get the chance to try this out from the desktop app instead of the web? 

Hey @"Darren5" - sorry to hear about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Feel free to take your time @"willmaupin" - just keep us posted with any updates! 

Hi @"CameronLawrence" - thanks for taking the time to share your experience with us here. I've just found your support tickets in our system and passed your comments on to the members of the team who are looking into your case. Note that it would be advisable to continue on one ticket only to avoid any confusion moving…

Would you mind turning all of those apps off temporarily as a test to see how it goes @"willmaupin"? I'm assuming you've already tried rebooting your computer and internet router too - would that be right?

Hey @"Blonss" - thanks for letting us know about this. May I ask if you are familiar with this Help Center article? Also, do you notice this behavior for files you've shared or linked to in Slack or all of your Dropbox files regardless? 

Once the app is 'up to date' you can try a Control/Command click on your Dropbox folder and check its properties to see the file count @"willmaupin" While we're at it, can you clarify if you're running any 3rd party apps that could be monitoring, syncing or backing up your files somehow?

Hey @"willmaupin" - thanks for the additional information you provided. Can you let us know approximately how many files you're syncing on your computer via the Dropbox desktop app at the moment? I'm only asking because you could notice a decline in the app's performance if you're syncing a large amount of files, namely…

Hey @"lokimac" - just circling back to see if you were able to sort the issue with the Selective Sync conflicts in the end. If so, please let us know what worked for you. If not, you can reply back with the information Jay requested so that we can assist further.

Hey @"OwenVancouver" - just checking in to see if you got our last reply. In case you still need any help feel free to reach back out and if the issue was resolved for you, let us know what did the trick after all. 

Hi @"SamJaques" - I'm just circling back to see if you saw our last reply. In case you still need any help feel free to reach out with the information we requested and we'll take it from there. If your issue has been solved, let us know what worked for you!

Hey @"_MKT" - just a nudge on the above. Did downgrading to the stable version of the Dropbox desktop app help with the issue you were facing after all?