Walter Dropbox Community Moderator

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi from me too and thanks for the additional information @"mikeshack81" - I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"ma-chong" - thanks for the screenshot and the additional information. When it comes to the shared folder request, one last thing to consider is that it could have been a request sent from someone else other than you through your own device or that you accessed a shared link to that folder. It's normal that you don't…

Hey @"cyeager" - could you update to the latest stable version of the Dropbox desktop app from this page and let us know if this persists for you?

Thanks for the additional information and providing a screen-recording as well @"gaurav_b" If you find that the issue persists with the latest stable version of the Dropbox desktop app from this page, you can try performing a clean, advanced reinstall. In case you get the same results afterwards, you can contact our…

Hey @"forguse" - thanks for letting us know that reinstalling the Dropbox mobile app on your iOS device did the trick for you. I'm sure it will prove to be useful to others so thank you for sharing this. Cheers!

Hey @"jh80" - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Hey @"redcoatd" - I'm afraid I don't have any news for you on this. Have you tried freeing up some space as Megan suggested? 

Hey @"mdthadr29" - sorry to hear about this. Can you provide some additional information about the issue you're facing so that we can make sure we're on the same page? Thanks!

Hey @"john l.134" - thanks for bringing this to our attention. Does this happen with all kinds of files or only large ones? Have you tried clearing the Dropbox mobile app's cache since you first noticed this? As for the Files app, did you follow these steps? Let me know more and we'll take it from there, John. 

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"RJain". Let us know if anything else comes up in the future and take care!

Hi there @"Jack Nussbaum" - sorry to hear you're having issues with this. When you say a special folder, are you referring to a shared folder, a team folder or a folder that's created by a 3rd party application/app integration perhaps? Is your assistant able to see the scans from their end? Can you see any of those scans…

Hi @"elvinvandalen" - thanks for the nudge on this and sorry to hear that this issue still persists for you. I was able to locate your existing ticket in our system and passed your comments on to the expert who's working on your case as this would be the best way to continue troubleshooting at this point. They'll be…

Hey @"KarolisPoliksa" & @"jacobtrevorson" - thank you both for sharing your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add.

Hey @"kimimoore1028" - there has been a change since the original post here and this feature is not available to Dropbox Plus at this time, only Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans. I hope this clarifies matters and please let me know if you have any follow up…

Hey @"priveguard" - thanks for letting us know about this. Just to make sure we've covered everything, could you try clearing your browser's cache and/or using another browser to submit your claim through this form? Let me know how it goes and we'll take it from there.

Hi from me and thanks for the update on this @"Spice Pixels" I just wanted to mention that it's true that permanently deleted files can't be recovered neither from our end nor yours. In any case, I'd recommend getting back to the expert who's handling your case with any additional questions you may have since they'll be…

Hi there @"Eathen cole 3" - thanks for using Dropbox and welcome to our Community! I'm afraid I don't have much to offer here, but I'll be leaving this thread open for other users to jump in and share their own experiences or use-cases. Let me know if you have anything else to add or ask in the meantime. 

We're glad to hear it's sorted now and thanks for the update too @"nelliheinimo" Let us know if anything else comes up and take care!

Hey @"jonathanbrightlight" - thanks for bringing this to our attention. I'm afraid that what you're looking for can't be achieved through the feature that allows you to follow your Camera Uploads folder since it only applies to shared folders and team folders as well as outlined here. I hope this clarifies and please let…

Hi there @"markscranton" - thanks for letting us know about this. Can you please let me know what happens if you click on the 'open permissions' and the 'Learn more' buttons that are shown in your screenshot? Are you able to find those files in your Dropbox folder on your computer to try to move them out and back in…

Hey @"JoelBille" - thanks for posting on our Community and quickly following up to let us know that your issue is sorted now after rebooting your computer. Let us know if anything else comes up!

Hey @"Captain1202" - thanks for using Dropbox and sorry to hear you're having issues with this. Do you happen to have more than one Dropbox accounts and that you're looking at a different account than the one you upgraded? What is your account settings page showing in regards to your current plan? A screenshot of the "out…

Yes, the Dropbox DocSend is a separate product from Dropbox and Dropbox Sign @"KW25" As for creating a QR code to share a document, you can do it via Dropbox through these steps. Let me know if you have any follow up questions!

Hey @"Theodore S.1" - thanks for taking the time to share your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add. Cheers!

Hey @"KW25" - thanks for using Dropbox and posting on our Community! Can you please walk me through the exact steps you took to set up this document in the first place and send me a screenshot of how it's listed so that I can have a visual too? As for the Dropbox Plus plan, it does indeed come with 3 signature requests per…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"paddn1x01" - thanks for using Dropbox and welcome to the Community! You should be able to find all the information about syncing in the relevant help center article so I'd suggest taking a look there and let us know if you have any specific follow up questions. As for the tag you mentioned, it's something like a…

Hi there @"jv168" - sorry to hear about this and thanks for taking the time to let us know the details of your problem. I'm afraid there's no way to restore the files that were stored in a deleted Dropbox account or the account itself at this time. Since you saw the files briefly on your device when you opened the Dropbox…