Walter Dropbox Community Moderator

Welcome back mate; happy Monday too! At this point, I'll need to take a look at your device's logs to see where this issue could be coming from. Would it be OK if I reached out via email to the address connected to your Community's profile @"ysu"? 

Thanks for the report @"drnil"! I've just found your ticket on our system and got back to you through that so we can look a tad deeper into your device's logs. Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. Talk to you soon via email and happy Monday!

Thanks for the update @"Moishe"! Would you mind sharing a bit more info to clear this up for me and also other users that may find this discussion in the future? Thanks again and happy Monday! 

Thank you for your speedy response Lucy! Here's how to insert a screenshot in your reply: Thanks!

Hi @"Lucythorniley" - happy Monday and welcome to the Dropbox Community! I'd love to look into this matter; could you forward me a screenshot of how it looks like on your end so I can have a visual too? While at it, can you make sure that the app on your computer is showing 'Up to date' which means you're fully synced? On…

Hi @"AlonerCRO"; welcome to our Community! As your query seems to echo this discussion here, I moved your post under this thread to keep things neat around our Community. Can you let me know if any of my previous suggestions (clearing your browser's cache, trying an incognito window or another browser) improve this at all?…

Hi @"agunn"; how are you today? You're clicking on the 'Viewed recently' first - right? This is what I get when I click on it: [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED] If you're not seeing this, can you post a screenshot of what you see and/or try another browser to see if it's a browser specific issue? Keep us…

Hi @"-X-ARCH" & @"UnkleRukus"! Sorry to not have provided this information before but if you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. Note: You can’t prioritize folders or package files at this time. In case…

Hi @"Superflytnt"; I'm sorry to hear about this. Does this happen for all of your files or only this one? Could you send me a screenshot of how this file looks like on your mobile app and one of how it looks like on our website so I can have a better look into this? Thanks!

Hi again Prasanth! I'm fine as well; thanks for asking. I'm glad to hear the information I provided helps and should you come up with any additional Dropbox questions, please feel free to let us know. Until we speak again, have a wonderful weekend @"prasanthkp"! 

Thanks for posting your thoughts on this @"Steve83"! Why not post it on our 'Share an Idea' section so other similar-minded users can find and upvote it too to show their interest? Here's a direct link for that section if you'd like to log a feature request: https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000…

Thanks for helping look into this @"tedddybass"! I just sent you a brief message so please take a look at your email's inbox and we'll take it from there. Talk soon :envelope: PS: By the way, I'm removing the shared link to the video in question from your post to prevent bandwidth issues. Thanks for sharing in any case…

Thanks for the sample shared link @"tedddybass"! I think I know where you got your nickname in our Community now - great fishing skills (if that was you in the video after all) by the way! Also, I think you're onto something here as you mentioned that it happens with HD videos in general and only upon previewing those…

Hi All! I wanted to give you an update on this and let you know that the team is aware and we're actively looking into this. It might take a while until the fix is pushed server-side so you may expect to see it in the next version of the app. Apologies for any inconvenience and thank you all for your reports. It's you…

Sorry to hear that @"HaBango M.". Have you tried re-installing or updating to the latest version of our mobile app to see if the delete button comes up again? If it still doesn't show up, please forward me a screenshot so I can have a visual too. Thanks! 

Thanks for getting back to me Prasanth; how are you today? I'll try to address your questions here but please feel free to also check our security whitepaper as most of your concerns are addressed within that document. To cut to the chase now, note that (1) the actual contents of users’ files are stored in encrypted blocks…

Thanks for your sweet reply and keeping me in the loop @"priscalear" (I guess you're the same person as @"priscale" from a different account - right?) I'm glad it's sorted now - I marked the solution for you; no worries - and if you ever come up with any Dropbox question, don't hesitate to give me a nudge here on our…

Thanks for reporting this @"Здравко"! As @"Daphne" just got out of the office, I went ahead and fished your comment out of the Community's spam folder. As mentioned in the past, this was probably caught due ot its lenght and/or for containing code blocks and commands. In any case, I hope this help and see you around the…

Thanks for reporting this @"melguerison"! Can you post a (sample as a test) shared link to a (also sample, test) problematic file so I can have a look on my end? Could you also let me know if you've been through what has already been suggested in this thread? On a side note, I removed your email address from your post for…

Thanks for your update on this @"SnowPenguin"; I appreciate your feeback too. I've reached out to both of you and it's worth mentioning that @"drnil" here told me that a clean, advanced re-install did the trick for them after all. If you'd like to give it a go, here's our dedicated guide:…

Hi @"prasanthkp"; how are you today? Sorry to jump in here, but quoting from the relevant resource I just wanted to let you know that (sic) once a file is added to your Dropbox, it's synced to our secure online servers. All files stored online by Dropbox are encrypted and kept in secure storage servers. Storage servers are…

Hi @"SnowPenguin" & @"drnil" - how are you today? To expedite matters further at this point, I've found your existing tickets on our system and got back to you there. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks again for your patience and cooperation! 

Hi @"DragonUber"; welcome to our Community and thanks for taking the time to post your feedback. Allow me to re-iterate that if you are the admin of a team on an Advanced or Enterprise Dropbox Business plan, then you can view all file-related actions on your team. File-level activity includes adding, editing, moving, and…

Glad to hear this is sorted now @"perrett"! Should you ever come up with a Dropbox question, don't hesitate to give us a nudge here; we're always a post away :wink:

Thanks for following up on this @"isaksp02"! I just found your ticket on our system and got back to you through that - to expedite matters further. Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there. Talk soon :envelope:

Hi @"Haruspex" & @"lolabarri" - thanks for your reports. Could you confirm with me that you're running the most updated version of your mobile's OS and our app's most recent build (found within your mobile's app store)? Also, does it happen when on wifi or cellular data or maybe both? Any additional information you think…

Thanks for the update @"ysu"! Whenever you're ready to keep troubleshooting this (if needed that is), just let me know and we'll take it from there. Have a lovely week ahead and take care! 

Hi @"Moishe" - welcome to our Community! I'm sorry to hear you got an error upon trying to preview a PDF file of yours. Now, just to make sure we're troubleshooting the right thing here, could you provide some additional information so I can advise further? * Are you doing this on a computer or a mobile device? * Is this…

Hi @"SnowPenguin" :penguin: - welcome to the Dropbox Family! I'm sorry to hear about the crashes you've experienced lately when using our desktop app on your Windows machines and thanks for sharing all the troubleshooting you have done so far; I appreciate it. I'll be glad to look into it if you don't mind me using the…

No worries @"ysu"; glad to hear it's sorted now. Have an amazing weekend! Cheers :beers: