Walter Dropbox Community Moderator

Hey @"MarkDawes" - thanks for your detailed report. I noticed that you're using a beta version of the Dropbox desktop app on your computer. Could you try the latest stable one from this page directly and let us know if the issue persists? Just make sure to toggle off the 'early releases' from your account settings first. 

Hey @"Wolf Liebenberg " - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you clarify if you're using the Dropbox desktop app, the Dropbox mobile app or the Dropbox website to do these actions? Any additional information or clarifications are more than…

Did you see any difference after temporarily disabling, quitting or uninstalling those 3rd party apps on your original OS profile @"radicaledward"?

Hi from me too @"candice3" - thanks for the clarification and the screenshot too. I just gave it a go on my end on two different devices and I was able to create the folders just fine by hitting enter after I typed the name. Have you cleared your browser's cache and/or rebooted your computer since you first noticed this?…

In that case, I'd recommend creating separate folders for each committee and then use shared links for each of the folders as you go when needed @"Group Sec" Feel free to let us know if you come up with any follow up questions! 

Hey @"claudiogardosi" - I'm sorry for the late response. Could you try the latest version of the Dropbox desktop app from this page directly and let us know if you still get the same results? 

Hey @"MegRunsTam" - thanks for the screenshot and the additional details you provided. Can you have a look at the preferences of the Dropbox desktop app and let us know your Dropbox folder's exact location as shown in the sync tab? Also, are you getting an error when you try to drag your Dropbox folder back to your…

We'd need to revert to email for that @"radicaledward" Let me know how it goes on a new OS profile when you get the chance. PS: If you have any 3rd party apps running on your computer that might be monitoring, syncing or backing up your files, you may want to try shutting them down temporarily too. 

If that's the case, it means that you must be using the older version of the Dropbox Backup feature @"Guy m" If you'd like to be able to rename your backups, you'd need to update to the new version by following the steps outlined here. I hope this helps a tad! 

Hey @"AuroraDrag0n" - thanks for taking the time to share your thoughts on this. Just to make sure we're on the same page, can you clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your menu bar/taskbar? A couple of screenshots depicting what's troubling you would also help.…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

And will these committees need edit access to the shared folders or view only instead @"Group Sec"? 

The recent build is very fresh so it might be because you didn't reboot your computer and/or quit and relaunch the Dropbox desktop app @"MH19" Let us know of any updates!

Thanks for clarifying that for us @"MH19" Since there's an updated version of the Dropbox desktop app, could you give it a go from this page directly and let us know if it improved matters at all? 

Hey there @"radicaledward" - thanks for bringing this to our attention and I appreciate all the details you've shared with us. Since you've already done some troubleshooting, could you try an advanced reinstall and let me know how it goes? Otherwise, you could also try creating a new OS profile on your computer and trying…

Hi there @"jesusespinosa" - thanks for taking the time to share your thoughts on this with us. Just to make sure I got this right, can you clarify if you're referring to the Dropbox desktop app or the mobile app instead? Also, what is the OS of your device(s) that you'd like to see this on? Let us know more and we'll take…

Hey @"Gary K." - thanks for the ticket ID. I was able to locate it in our system and I can see that the agent who's handling the case has already replied to your colleague on their ticket. At this point, I'd recommend responding back to the ticket directly as they'll be able to look into this issue with account specific…

Hi there @"Group Sec" - thanks for using Dropbox and welcome to the Community! Can you please clarify if you'd all be using individual accounts in this scenario or if you'd be part of the same Dropbox for Business teams account instead? Also, what is the end-goal here when it comes to sharing the files and/or folders and…

Hey @"Jupiter205" - thanks for the nudge on this. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hi @"starsludge" - thanks for bringing this to our attention and I appreciate your detailed post. Just to make sure we're on the same page, can you send us a screenshot of what this looks like on your end so that we can have a visual too? Also, when did you first notice this happening? Any additional information is more…

Hey @"Britts" - thanks for posting on our Community! This should be possible both on iOS and Android devices. Can you confirm that you're following these steps for me please? Thanks!

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi there @"The Butler" - sorry to hear you're having issues with this. Could you please clear your browser's cache and try another browser (preferably with no extensions or plugins running) and let me know if you get the same results? If you do, I'd appreciate a screenshot too. Thank you.

Hey @"svgandme" - this would be possible if the recipient of the shared link to the mentioned folder added the folder to their account. Otherwise, they'd need to use the CTRL/CMND+F shortcuts to find the files they're looking for. I hope this helps! 

Hi there @"CYWG" - sorry to hear about this. Could you confirm that you're following these steps to achieve what you described? Also, when you say it's not working now, are you getting any particular error? Let us know more and we'll take it from there.

It would be best to check with the person who shared those files with you in the first place as they might be able to find them from their end @"Ceders17 " Let us know if you have anything else to ask in the meantime. 

Hey there @"johnnyringo" - sorry to hear you're having issues with this. Could you clarify the version and status of the Dropbox app as shown in your taskbar? If you've attempted any troubleshooting steps as well, please let us know. 

Hi there @"R4jefs" - I'm sorry to hear about your missing files. If you've ensured that you're looking at the correct Dropbox account, could you take a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. If those…

Hi there @"Stuart Brauninger" - sorry to hear you're having issues with this. You wouldn't be able to find that piece of information from your end (even in the events page) since you're not the owner of the shared link in question. Have you tried reaching out to your client again and asking them to share a new link to the…

Hey @"iggy097" - thanks for bringing this to our attention. If you're still having issues with this, can you reboot your device/internet router and try another browser as well? Let me know how it goes!