Walter Dropbox Community Moderator

Hi there @"KainNero" - thanks for using Dropbox and sorry to hear you're having issues with this. As a first step, have you ensured that your Dad has verified his email address with us? Let me know when you get the chance, and we'll take it from there. 

Are you able to preview them normally on the Dropbox website @"karliwalti"? 

Hey @"Bennett H." - thanks for bringing this to our attention. We haven't had any similar reports lately. Could you let us know the version of Chrome you're using and if you happen to be running any 3rd party apps on your computer that could have caused this? Any additional information, or even screenshots, are more than…

Hi there @"PastaShock" - thanks for taking the time to share your thoughts on this with us. I've noted down your feedback about this in our system and you can let us know if you have anything else to add. In the meantime, you can also take a look at this discussion for additional details. Cheers!

You should be able to find your settings in the app's preferences and take a screenshot if needed @"EastyT". As for the reinstall process, give it a go and let us know if you stumble upon a specific step or action and we'll take it from there. If you happen to have a security program, like an antivirus etc., you can also…

Hey @"EastyT" - sorry to hear about this. Have you tried reinstalling the app since you first noticed this error? If you did and this persists, you can try an advanced reinstall as well. Let me know how it goes!

Hey @"ss911der" - thanks for posting on our Community! Can you take a look at the backups page and let me know what you find? Thanks!

Hey @"AceConrad" - sorry to hear you're having issues with this. If this persists after clearing your browser's cache and/or on another web browser, please let me know and I'll reach out via email to investigate further with account specific information. Thanks!

So it it safe to assume that you're using the Dropbox desktop app and not the website @"MLouH"? If so, what is the app's status and version as shown in your taskbar/menu bar?

Hey @"MLouH" - sorry to hear about this. Can you clarify the exact steps you take to share your folders so that we can make sure we're on the same page?

Hey @"helenmapit" - sorry to hear you're having issues with this. Can you please clarify the Dropbox desktop app's status and version as shown in your taskbar? Have you tried signing out from your account through the app's preferences and then back in again and moving your Dropbox folder anew? If not, give that a go and…

Hey @"DerekeAshe" - sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and send me a screenshot of the problem so that I can have a visual too? Also, you mentioned making the files available offline so I imagine that you're using the Dropbox desktop app on your Mac OS…

Thanks for the screenshot @"betsiegricar" - much appreciated. Can you try another browser to see if you get the same results? If you do, please send us a full page screenshot so that we can have a better look too. 

Hey @"igoroliveiragg" - thanks for bringing this to our attention. Can you please quit the Dropbox desktop app and relaunch and/or reboot your computer as well and let me know if this persists? If it does, you can try installing the latest, stable version of the Dropbox desktop app as you're now running a beta version.…

I see, thanks for giving that a go for me @"alanon". Can you send me a screenshot of the options you get since you should be seeing an 'Advanced settings' option upon reinstalling the app? Also, can you clarify the format of the drive you're trying to move your Dropbox folder to? I'm asking because a Dropbox folder can be…

I see, thanks for the clarifications @"alanon". Can you try an advanced reinstall and try to point your Dropbox folder to your desired location using the 'advanced' settings?

Thanks for following up with additional information @"alanon" - much appreciated. Did you have the chance to check my previous questions? 

Thanks for the additional information and the screenshot too @"eliasedlund" - most appreciated. Can you navigate the app's preferences and see if there's any 'sync issues' reported? In the meantime, you could also try signing out from your account in the Dropbox desktop app and then back in again. 

Hey @"alanon" - sorry to hear you're having issues with this. As a first step, have you ensured that your device is meeting the minimum requirements? Have you tried repeating the process of moving the Dropbox folder via the Dropbox desktop app since you first got this error message? Also, has your Dropbox folder been…

Glad to hear it's sorted now @"Huddo" - let us know if anything else comes up and take care!

Thanks for the follow up on this @"GPaul". You should be able to relaunch the app by double clicking on the Dropbox icon on your computer or finding and clicking on via a search. As a last step to troubleshoot this, you could try creating a new OS profile and try to install the Dropbox desktop app there to see if you get…

When you say that your contacts aren't syncing between your devices any more, can you elaborate a tad on this @"jmur"?

Hi @"jmur" - thanks for the additional info there. Can you have a look at your events page and let us know how this deletion is logged there? 

Feel free to take your time @"Huddo" - just keep us posted!

Thanks for keeping us in the loop on this @"exouk" - much appreciated. I just wanted to add that if the reboot doesn't improve matters, you can also try clearing your cache folder. Let us know of any updates!

Take your time @"Alain Church" - just let us know of any updates!

I see, thanks for the additional information @"hspindel" In this case, since the files that take up space on your account are shared, you could ask the original owner to share a view-only link to them instead of a shared folder (which take up space on all members of the share). That said, I've just sent you an email to see…

Hey @"Huddo" - sorry to hear you're having issues with this. Often when you delete files or folders, they don’t immediately disappear from every synced computer. If you happen to have a synced computer running an application that is using the files you deleted, that will cause the files to reappear in your Dropbox account.…

Can you try copying or moving a sample file from the ones giving you this error out of your Dropbox and try to open it from there @"GPaul"? You can also try with the Dropbox desktop app completely closed to see if you get the same results. As for the syncing icons, you can have a look here. 

Thanks for the additional information @"GPaul" - much appreciated. Are you seeing any syncing icons on your files in the Dropbox folder? Also, can you send us a screenshot of the exact error you're getting when trying to open them?