Walter Dropbox Community Moderator

Have you tried clearing your browser's cache and/or using another browser since you first noticed this @"sali_CPH"? 

Thanks for the screenshot @"sali_CPH" - much appreciated. Do you get the same results after clearing your browser's cache and/or on another browser as well? 

No worries @"MukSchools" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

I won't be able to tell exactly without knowing the specifics of your account @"MukSchools" Would it be OK if I send you an email to have a further look internally perhaps? 

Hey @"MukSchools" - thanks for using Dropbox and welcome to the Community! You will be able to apply for this kind of discount by contacting our support team directly as soon as you upgrade and become a team admin on one of the supported plans. Let me know if you have any other questions in the meantime. 

Hi @"meoliver11" - thanks for bringing this to our attention. Since this seems to be affecting all of your Dropbox Paper docs, I've just gone ahead and sent you an email to have a further look internally at this point. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Clonehead" Let us know if anything else comes up! 

We're happy to hear that @"DripDropCloud" - let us know if anything else comes up! 

I see, thanks for the screenshot @"habdams" - much appreciated. If this persists after clearing your browser's cache and on another browser, preferably with no extensions or plugins running, please let me know and I'll send you an email to have a further look internally. 

Hey @"habdams" - when you say that your images of proof of work are completely inaccessible, can you elaborate a tad for us? Are you getting any particular errors perhaps and is this affecting all of your Dropbox Paper docs, some or just one? 

I see, thanks for the additional information and the screenshot too @"mrrichardlewis" - much appreciated. Since you've ensured that Dropbox has full disk access, can you check if copying and/or moving those folders out and back in your Dropbox folder makes any difference? You can try it with a folder as a test at first.…

I see, keep us posted anyhow @"Research_Mex" 

I won't be able to tell for sure without account and device specific information @"Research_Mex" You can have the person who was affected by this contact us directly for further investigation if needed. Let me know if you have anything else to add or ask in the meantime. 

Hey @"mrrichardlewis" - did you get the chance to try my previous suggestion? 

No worries @"FranciscoLagos" - let us know if anything else comes up and have a lovely weekend ahead!

Hey @"Research_Mex" - thanks for bringing to our attention. If the version of the Dropbox desktop app you mentioned is the correct one, it's quite outdated now. You can find the most recent stable version ( 234.4.5591) on this page. As for the possible reasons for conflicted copies, you can take a look at this help center…

I see, thanks for the additional details there @"mattp838" - I've just followed up via email to investigate further, so please have a look at your inbox and we'll take it from there. 

I see, thanks for the clarification @"mattp838" - did you get the chance to try another wifi network and/or even restart your internet router? Also, do you have enough space on your device? How large are those files? As a test, can you try tapping on the ellipsis button on the upper right corner on your screen and try to…

I've just sent you an email so please take a look at your inbox and we'll take it from there @"TM100" 

I see, thanks for giving that a go @"TM100" As a last step before we take this to email, can you restart your computer and internet router? If the app gets stuck again, I'll send you an email to investigate further with account and device specific info. 

And you're able to view all of those files on the website just fine @"mattp838"? 

I see, thanks for the clarification @"gaurav_b" - I can see that you've already contacted our support team about this, so I passed your comments on to the agent who's looking into this for you. They'll be getting back to you soon with next steps, but please let me know if you have anything else to add. 

Thanks for sharing your thoughts on this @"wenner" - I've noted your feedback in our system and you can let us know if you have anything else to add. In the meantime, have you considered using these steps to force your shared links to download?

We're glad to hear that and thanks for the update @"Huginn" - let us know if anything else comes up. 

Hi there @"mattp838" - sorry to hear about this. Can you let me know if this persists on another wifi network or via cellular data if possible? Thanks! 

Hey @"Janet K.1" - did you get the chance to see Hannah's response?

Hi there @"smartcooky" - thanks for bringing this to our attention. When you say you're dragging files/folders to an online-only folder, can you clarify if those files and/or folders are stored on your computer's hard drive or inside your Dropbox folder or account already? If it's the former one, it's normal as they would…

If you're still unable to share we'll need to have a further look internally at this point @"Fay Bloom" - would it be OK if we send you an email to investigate? 

Thanks for the additional information @"TM100" - much appreciated. Can you try fixing your hardlinks and permissions and let me know if this persists?

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