Walter Dropbox Community Moderator

Hi @"bondzinho"; sorry to hear that and I'll be glad to help look into this. Can you forward me a screenshot of the desktop app's status as shown within your computer's system tray/menu bar and another one of the content of your Dropbox folder just to check the syncing icons on your files? Thanks! 

Hi @"rianna_j"; thanks for joining our Community! I'm sorry to hear you're also having this issue and I'll be glad to help. Can you let me know what device you're on and if the issue perists on other browsers or an incognito window (with no plugins or extentions running)? Could you also check your account's 'Default apps'…

Thanks for your swift response Joe; I appreciate it. Since this works fine on IE, it seems like your Chrome browser is acting up; what version are you running exactly? Can you see if there's an update available? On your last query, I'd check if the files in question are Dynamic PDF documents (including bookmarks,…

Hi @"joelandamber"; sorry to hear you're still having issues with this and I'll be glad to have a further look into this for you. To do so, can you clarify if you're running into this issue with all of your shared links, some or just one? Also, what browsers are your collaborators using when bumping into this issue with…

Hi there @"websistant"; I'm sorry to hear you're also facing issues with high CPU usage on your Mac. I'd really like to help look into this matter so would it be OK with you if I reached out via the email address that's connected with your profile here so we can have a further look into this with all of my tools at our…

Thanks for the details here @"staurani". May I have you forward them to the team via our ticketing system so we can look further into this? Thanks!

Hi @"Andreas L.15"; welcome to our Community and happy Monday! To directly cut to the chase, no, the expired shared link's owner won't get notified about this in either of your scenarios. This would be viable through the Dropbox Transfer feature which allows the transfer's owners to see the number of times a transfer was…

Hi there @"homemrs1mc"; welcome to our Community! As your query seems to echo a discussion I had some time ago, I moved your post under this thread. Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions. Thanks! PS: If your account's plan tab shows that…

Hi @"orsadoc"; welcome to the Community and thanks for posting your first question. As sharing is one of our core features you'll of course be able to use it to collaborate on docs you shared with others. As per password protecting a folder, I'm afraid this won't be possible at the moment, but feel free to create an idea…

Hi @"Mohamed Sobah"; welcome to our Community and thanks for joining our discussion. To cut immediately to the chase, yes, your shared links will still work normally and won't be affected at all when/if you reinstall our apps on any of your devices. Let me know if you have any more questions!

Hi @"takasa"; thanks for joining our discussion here and happy Monday! I appreciate you taking the time to provide me with your feedback on this and I wanted to let you know that for feature requests specific to Paper you can always use the relevant section of our Community so other users can upvote your idea(s) to show…

I just sent you a brief message to look into this Jamie. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks for your effort and cooperation so far Jamie. At this point, may I reach out to the email address that's linked to your profile here on our Community so I can have a look into this with all of my tools at our disposal? If need be, I'll also escalate it to an expert from our team to investigate further. On a closing…

I see now, thanks for your swift response and extensive description @"DiversityStudio"; it definitely helps paint a better picture of the matter at hand. For the time being, as we work on this, I'd recommend downloading the file and access it locally to copy the text you need. I know it's not optimal, but it should do the…

Glad to hear it's sorted now @"Platinumaa"; thanks for keeping me in the loop too! Have a lovely weekend ahead and see you around the Community :sunglasses:

Hi @"DiversityStudio"; welcome to the Community. Just to make sure we're troubleshooting the right thing here, could you elaborate on the issue you described providing screenshots of how the mentioned file looks like on our website and how it looks like when downloaded and opened locally on your device(s)? Thanks a bunch!

Hi @"Kelly tiffany and April "; welcome to our Community! I'm not sure I understand the nature of your query, would you elaborate a tad for me please? Thanks and happy Friday!

Hi @"Andrew1983"; welcome to the Community! Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access. That said, you could check if you email service provider offers a way to…

Hi @"Kerryu"; welcome aboard and thanks for joining our discussion. I'm not sure if that's the case, but if you're on a team account, can you check if your team's admin has disabled the option to permanently delete Paper docs from the whole account? Let me know what you find! 

Thanks for getting back to me so swiftly @"Platinumaa". Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have. Quoting from the relevant resource,…

No worries Colin. I'm just glad I could help figure this out :nerd: Should you ever come up with a Dropbox question, feel free to let us know; we're always a post away. Have a lovely day and see you around the Community!

Hi all; I hope this finds you well! I'm sorry for the delay in responding to you; I just wanted to give you some additional context on this as I checked back internally with the team. This is what I found: Ignored item conflicts are most likely generated when you add a folder to the web with the same pathway as something…

Hi All; apologies for the late reply. I was just wondering if any of you are still seeing this behavior when editing files that are syncing via our desktop app through a 3rd party app. If you do, I'd like to put you in touch with our support team so let me know here and I'll create a ticket for you asap using the email…

Thanks for the screenshot Colin! It seems like you've enabled Split View on your iPad and I believe that's why you're getting this when trying to access our mobile app. If that's the case indeed, you may want to turn it off or adjust the space each app takes up on your screen according to your needs. Let me know how you…

Hi @"makman"; thanks for joining our discussion and happy Monday! I'm sorry to hear you're having issues with onboarding a specific member to your Dropbox for Business teams account and I'll be glad to look into this for you if needed. If you haven't tested your workaround yet and you'd like to have a better look into the…

Hi @"Rod2020"; thanks for joining our discussion here. @"Rod2020" wrote:Downloading the file does not work either as it comes as a zip and the computer does not seem to be able to unzip them. If you'd like to access content from a zip file, you'll need the appropriate software to unzip it locally on your devices so I'd…

Hi @"AppleBebe"; welcome to our Community! I'm not really sure what exactly you're referring to, can you please forward me a screenshot of how this looks like on your end so I can have a visual too? Thanks a bunch! 

Hi @"Platinumaa"; welcome to our Community and happy Monday! Can you please let me know if you have installed the desktop app with admin privileges on the affected computer? If this is not too much to ask, could you follow the steps below and let me know if they improve matters at all? 1. Make sure the Dropbox desktop…

Hi @"Colin H.10"; welcome to our Community and happy Friday! Can you please forward me a screenshot of how this looks like on your end so I can get a visual of the matter at hand as well? While we're at it, have you restarted your iPad lately? Does the issue persist if you do? Let me know what you find and we'll take it…

Hi all! I wanted to clear this up a tad and let you know that the message you are seeing is a feature of our desktop application. This message is a system warning that lets you know an unsupported action was being performed (usually by a 3rd party app) and helps prevent unexpected consequences from this action. If you have…