Walter Dropbox Community Moderator

Hi @"Psyber"; welcome to our Community! Can you please go through the exact steps you take that result in this error so I can investigate? Also, do you get the same error if you copy or move the file in your Dropbox folder? Could you perhaps try uploading it through our website directly and let me know how it goes too?…

Hi @"Agirres"; welcome to our Community and happy Monday! Can you let me know what our desktop app is reporting within your system tray when you're making these changes? Also, to help isolate the issue, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your…

Hey @"Antriel"; thanks for keeping me in the loop; I'm glad to hear it worked for you and thanks for your interest in this feature. Have a wonderful weekend ahead and if you ever come up with a Dropbox question, just give us a nudge here. Cheers!

Hi @"jakesdish"; welcome to the Dropbox Community! I'm sorry to hear about this; I just wanted to clarify that promotions like the one you mentioned (such as Dell promotions, Lenovo ones etc.) are free of charge and are not to be confused with trials for a paid subscription, be it the Plus or the Professional one for…

Hey @"RadimP"; thanks for joining our discussion and sorry for the late response. If you're still having issues with this, could you please send me a screenshot of the app's exact status as shown within your system tray/menu bar and let me know if you can find any files within your computer's Dropbox folder? Let me know…

Hi again Tony; I'm sorry about the late reply. In this case, I'd recommend pausing the syncing process or even quitting our desktop app. Once this is done, open and edit the file in question through any 3rd party app you might be using and once you're done and saved the file, resume syncing or restart our desktop app and…

Hi @"Antriel"; welcome to our Community and thanks for using Dropbox! For starters, let me clarify that this option is available when viewing your files through our new desktop app and not through your File Explorer (or Finder for Macs). That said, this feature is gradually rolling out to all of our users so you might want…

Hi @"patrick minas"; welcome to our Community! Your computer seems to be storing the executable files for our desktop app's installer and updater service since some of those come from previous builds (as shown within your screenshot). Can you let me know if you've installed multiple instances of our desktop app on this…

Hi Theron; how are you today? I'm sorry to jump in, but can you please clarify what's not working for you? Did you try the steps @"Daphne" mentioned and got an error? If so, could you post a screenshot so we can have a look? Thanks a bunch @"Theronnyc"!

Glad to hear it's sorted now @"Rish"; thanks for keeping me in the loop too! Have an awesome week ahead and see you around the Community! 

Hi @"toannguyen2020"; thanks for joining our Community! As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. Let me know if you…

Hi @"Rish"; welcome to the Community and happy Monday! Can you please let me know if your app is showing that it's 'Up to date' or syncing within your menu bar? If it's up to date and still not showing the folder in question, you could try renaming it to see if this improves matters. In any case, please keep me posted! 

Hi @"SumitBadrakiya"; welcome to our Community and thanks for using our Transfer feature. To directly cut to the chase, transfers are automatically set to expire after 7 days when on the free, Basic plan, but Professional, Business Advanced, Enterprise, and Education users have the option to add a password and set the…

Thanks for keeping us in the loop Edward; I'm glad you sorted this out in the end. See you around the Community! 

Hi @"w71dragon"; thanks for using Dropbox and posting on our Community! Can you please send me a screenshot of the exact error (or the last screen) you get so I can have a better look into this? While we're at it, does the problem go away if you pause or quit syncing through our desktop app on your computer? Let me know…

Hi @"nei a."; thanks for the nudge. I checked back on this internally and while I can with certainty tell you that this is something the team is working on resolving in the future, I'm afraid we don't have a concrete ETA to share with you. We'll keep you posted anyhow! 

Hi @"edwardc"; thanks for joining our Community and sorry to hear you're having issues with this. There's a similar discussion which provides some pointers in the following link: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Unable-to-install-Dropbox-on-Ubuntu-20-04/m-p/405158 Could you take a look and let…

Glad to hear this worked @"jwsm20". Truth is that there are many quick fixes and workarounds offered here on our Community that aren't documented in our Help Center articles as this would probably make them deviate from their original context. That said, thanks for the feedback on this and I'll see if there's a way to…

Hi @"jwsm20"; welcome to the Dropbox Community and happy Monday! As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device? In order to do so, please follow the below steps: 1. In your Dropbox app, tap Account (or Personal if you have paired accounts). 2. Tap on the gear icon at…

Hi @"Camekazi"; sorry to hear about this. Can you please send me a screenshot of the app's exact status as shown when you mouse over the app's icon within your computer's system tray/menu bar so I can have a better look into this? Any additional information will be much appreciated! 

Hi @"SharynG"; welcome to our Community! You can find all the information you need in the following Help Center article so I'd suggest that you started from there: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview Let us know if you have any more questions! 

Hi @"mayhplumb"; welcome to our Community! First off, thanks for your detailed description of the issue you're having and the steps you've already took to amend it. If you've ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this, I'd recommend a clean, advanced re-install at…

Hi @"mickey_muds"; sorry to jump in here; I hope this finds you well. Can you please clarify if you can see those files on our website or not? I'm assuming that you do have access to the device those come from, so, could you perhaps try manually uploading those specific files through the (+) button from the mobile app…

Hi @"ChrisGaff"; sorry to jump in here. I'm not sure if this has anything to do with what you noticed, but could you check if this is happening with the latest stable version of iOS and iPadOs and not the beta one? While at it, have you tried re-installing the app at all since you first saw this?

There must be a conflict with the sharing settings of this folder somehow so in this case, I'd suggest copying the folder's content to another folder and then sharing that instead @"MStoGo". From there, you can also leave the free team to go back to an individual account and use only shared folders moving forward. In any…

Thanks for the follow up details @"MStoGo"! So, the account you're looking at is on an individual Dropbox Plus subscription and part of a free team; probably after downgrading from a Dropbox for Business teams plan or trial. Can you send me a screenshot of those errors so I can have a further look into this please?

Hi @"Omar - Byron"; thanks for posting on our Community! To create a subfolder on our website, you'll just need to open the main folder first and then click on the 'New Folder' button from the righ hand pane. Let me know if you have any more questions Omar!

Hi @"KimberleyLeahy"; welcome to the Dropbox Community! Can you please let me know if you get the same results on another browser and/or after clearing your browser's cache? Thanks a bunch Kimberley!

It does indeed anonymous! I personally think it's awesome as it acts like a hub of productivity (and God knows how much it helps with my OCDs) :nerd: And with the Dropbox Extensions open to all developers now, I expect this to be a great enhancement and/or improvement to our users' everyday workflows. See you around the…

Hi @"MStoGo"; welcome to our Community! I'll be happy to look into this, but I'll need some additional information first. 1. What plan and account are you on? 2. What is the exact wording of the error you get? Can you send me a screenshot? 3. If you have the desktop app installed on your computer, have you tried doing it…