Walter Dropbox Community Moderator

Hi there @"indiagaucho"; how are you today? @"ernstMreicher58" is right, this was originally posted on our German Community and I moved it here on our English boards; I hope you don't mind. Based on your description, I'm assuming that you downloaded and installed the desktop app on your second computer and now you're…

Thanks for updating the thread with what seems to work for you @"dimalique"! For all the others in this thread, if you're still having issues with this, I'd suggest opening up a ticket so our Support team can assist further with account and device specific information. In the meantime, you can try pausing sync and resuming…

Thanks for the update and sorry to hear about this @"emacleoud". Can you please log a ticket from your end to avoid the bounce you mentioned this time? Let me know the ticket's ID (a 7 digit number) here when you get the chance and I'll get on it asap. 

Hi there Kate (@"woofwear"); how are you today? I wish I had an update on this, but as you never got back to my email I wasn't able to escalate your case to an expert for a more in-depth investigation and I can see the ticket I had opened up on your behalf is now closed due to inactivity. May I reach out to your Dropbox…

Thanks for your cooperation on this one @"cmoody8". I've just followed up with an email so we can investigate this with all of my tools at our disposal. Whenever you find some spare time, please take a look at your inbox and we'll pick this up from where we've left off here. 

Sorry to hear that @"Maxrus65". As your browser is acting up I'd suggest using another one for now. Let me know how you get on! 

Hi @"Glenville"; how are you today? I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there. Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your…

I'm glad I could help @"bmanitsky"! Have a wonderful day too and see you around the Community. Cheers :coffee:

Hi @"bmanitsky"; welcome aboard and thanks for posting your first question on our Community! As our apps and services are in no way connected to the 3rd party app you mentioned, the actions you take on the files you have on Dropbox won't be reflected on the files you have in Google Photos. This means that you're good to…

Thanks for the additional details @"cmoody8"; it's most appreciated. It looks like the way you're saving the file in question is what's causing the duplicate files, but just to be sure about it, would you like me to reach out to your Dropbox associated email address so we can have a further look internally? Let me know…

Thanks for keeping us in the loop @"FridgeKitty"; I'm glad to hear it's sorted now. If you ever come up with a Dropbox question, you know where to find us. Until then, take care and see you around the Community! 

Hi @"cmoody8"; thanks for the report. Can you please go through the steps you take to do this to see if I can reproduce it on my side? While at it, have you tried another browser other than the one you originally used to do this? Let me know what you find when you get the chance and we'll take it from there. 

Hi @"chinatexan" - how are you today? Based on your description, it sounds like you're trying to download a large folder (not a file) and the browser can't seem to hande this action as it's giving you an error. How large is the folder in question by the way? Note that you can download the contents of an entire Dropbox…

Hi @"jfei"; welcome aboard and sorry to hear you're having issues with this as well. As Mark mentions this error usually signifies a corrupt installation. That being said and as I've discussed this extensively with some other users in the past, I'd suggest that you start from this discussion (cross-linking here for…

Thanks for the speedy response Jonathan! I found your existing ticket on our system and sent you an email through that. Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there. Thanks again and talk to you via email soon :envelope:

Hi @"Jonathan H.1"; thanks for your report! I've moved your post under this thread as they seem to be related as you mentioned. As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally? 

Hi there @"emacleoud"; sorry for the late reply. Are you still having issues with this? If so, may I use the email address that's connected to your Community's profile to reach out so we can have a further look into this matter internally? While we're at it, allow me to re-iterate that this issue is only impacting the…

In that case, I'd suggest simply moving it back to its original location @"thara". In case you'd like to do it via Dropbox, you could possibly benefit from our Rewind feature: * https://help.dropbox.com/files-folders/restore-delete/rewind Let me know if this helped! 

Hi @"marshallajonesj"; sorry for the late reply. If you're still having issues with this, I'll need to re-iterate that the users affected by this resolved it by using another app to unzip the file. You can probably find a free version of a program (app) that offers this feature by using a web search on your prefered web…

Hi @"rolabear"; thanks for letting us know about this and welcome to the Community! Would you like me to reach out to the email address that's associated with your Dropbox account so I can then forward your request to our Restorations team?

Hi again @"thara"; how are you today? Do you have any updates on the matter? If your app is showing 'up to date' now, you can move those files back to their original location as desired. Keep me posted please! 

Thanks for keeping me in the loop Francis; I'm glad to hear it's sorted now. Should you ever come up with a Dropbox question, please feel free to nudge us here. Have a lovely week! 

Hi @"test1234567"; are you still having issues with this? If so, what version of our mobile app are you running on your device? 

Hi @"thara" - welcome to the Community and happy Friday! Just so I can better advise here, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar? Is it 'Up to date' or still syncing those changes? Let me know what you find and we'll take it from there. 

Hi @"christ1988" - welcome to the Community and happy Friday! If the person that originally generated the shared link in question had put an expiration date and now the link is expired, you'll need to ask them to re-create it for you. Let me know if you have any more questions. 

Thanks for keeping me in the loop @"Maxrus65"! It looks like your Chrome is acting up; what version are you running? In any case, I'm glad to hear it's sorted for you now while using Internet Explorer. Until we speak again, take care! 

Hi @"DianaWilliams"; sorry to hear about this. Can you let me know your computer's exact OS and where you've spotted the discrepancy you mentioned? If possible, please send me a screenshot as well. While at it, what's the desktop app's exact status as shown within your computer's system tray/menu bar? Let me know what you…

Thanks for the follow up Francis! Can you please install our new desktop app's stable version (90.4.307) and let me know if you're still seeing this? While at it, make sure to install it with admin rights on the affected computer to enable Smart Sync to work properly. Keep me posted! 

As this feature is not offered by us, I'd suggest that you checked with them as well Steve. From the sounds of it though, it looks like your playlists aren't set to play by the order of your tracks but randomly. You might want check with Apple directly for guidance on how you'd need to set this up to achieve the desired…

Hi @"Maxrus65" - welcome to the Dropbox Community! Can you clear your browser's cache and try again? If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. Let me know how it goes and we'll take it from there.