Walter Dropbox Community Moderator

Hey there @dhcampos; sorry to hear you're having issues with this. Can you please clarify the OS of your devices and if you're having any specific issues or errors when trying to access your Vault through your mobile and desktop devices? 

Hey there @"Motte" & @"BRN"; sorry to be jumping in here, but would it be OK with you if we reached out via email to have a further look into this? 

Could you share the ticket's ID in order to locate it on our system, Jeshrel? Otherwise, would it be OK if we reached out via the email address that's connected to your Community's profile directly?

Hey @rpadilla65; thanks for posting on our Community! As your question seems to echo the one the OP posed in this thread, I just merged your post in this topic. Can you take a look at my questions above and let me know what you find when you get the chance? Thanks so much!

Did you use an incognito window without signing into any account during that process @"Dorian Gray"?

Hi @AmyL; welcome to our Community! Do you happen to have enabled the hidden files to be shown on your computer by any chance? Can you send us a screenshot of how it looks like on your end so that we can have a visual too? Thanks so much, Amy!

You can't connect two individual accounts, Karen. Sorry if I was unclear in my previous response. Regarding our Dropbox for Business teams accounts, you can have a look at our plans page as it lists all the perks you'll be able to enjoy while on any of our team plans. Let me know if you have any follow up questions. 

If both of those accounts are individual ones and not part of a team account, you won't be able to have them both show up in your Quick Access menu on your computer @"Karen Ellenberger". If one of them is part of a Dropbox for Business teams account, you'll be able to link them and have them both synced on your computer.…

In that case, you can ask them to follow the folder from their end @"FondazioneAlghero".

Hi @"FondazioneAlghero"; sorry to jump in, but have you considered following the folder? 

In that case, you can reset your system warnings through the app's preferences. Just navigate to the Account tab and press Alt+H. Then, click on the 'Reset File System Warning options' button and click 'Apply' and 'OK'. You may need to reboot your computer for those changes to take effect. Let us know how it goes @"Glenn…

Thanks for keeping me in the loop and happy Monday @"dhainlin". I just sent you an email to look a bit further into this matter. Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Glad to hear this helped @tyfang. See you around the Community and have a lovely weekend! 

Hi @tyfang; welcome to our Community! Are you referring to shared links to those files or did you have something else in mind? Have you considered forcing them to render following these steps? Keep me posted!

Thanks for the additional information here @"dhainlin". Would it be alright with you if I reached out via email to investigate further? 

Hey @"Karen Ellenberger"; welcome to our Community! It sounds like you're looking to pin your Dropbox folder to your computer's quick access menu, but there's already another Dropbox folder pinned there, probably associated with another Dropbox account. Can you confirm this for me please? When it comes to your second…

Glad to hear this helped, Alan. See you around the Community and take care!

Hi people; thank you all for sharing your thoughts on this. I know this is not much, but I found some related ideas you might find interesting. In that case, you could all up-vote the ones you like and would like to see implemented or integrated with our services: *…

Hey @"JLPCNY"; thanks for joining our discussion here. Can you please reboot your computer and let me know if this persists? In case you're getting a specific error, I'd appreciate a screenshot too. 

Glad I could help @dakonium. See you around the Community!

Did you install it with admin privileges in the first place @"Kenton N."? While at it, can you open your Mac's Activity Monitor and try to find any items that may reference Dropbox? If you find any, force quit them from there and try to uninstall anew. Keep me posted with any updates!

Hey there @"dhainlin"; thanks for posting on our Community and sorry to hear you had issues with using our computer backup feature. Can you please try deleting the reparse points (the shortcuts to those folders) from their original locations and try restoring your paths anew? Let me know how it goes!

In that case, could you try reinstalling both the Word app and our own mobile app on your Android device, Alan? Maybe that will do the trick! In case it doesn't though, you could try disabling the file's password protection and set it anew to see if it makes any difference. Let me know how you get on!

Hi @"Alan41"; welcome to our Community! Can you please let me know if you're seeing this discrepancy within our mobile app or in a 3rd party app's interface (like MS Word for example)? Have you tried clearing our mobile app's cache perhaps? Keep me posted, Alan!

Ah nice; glad to hear that, Lori. If you have any Dropbox questions, don't hesitate to give us a nudge. We'll be just one post away!

Hey @"Lori S"; thanks for posting on our Community! Can you please let me know if you're getting any specific errors and if so, send us a screenshot so that we can have a look too? Thanks!

Sorry to hear that @"Katy W.3"; how long has it been stuck at syncing the exact same number of files? Could you send us a screenshot of the app's status as shown in your system tray/menu bar? 

Hi @"Peter Hirst"; sorry to hear you're having issues with this. Can you try clearing your browser's cache or another browser and let us know if you get any different results? 

Hey @"jon1906"; thanks for joining our Community! Can you please clear your browser's cache and try an incognito window without any plugins or extensions running and let me know if you get the same results? Thanks a bunch! 

Hi there @"Kenton N."; thanks for posting on our Community and sorry to hear about this. If you can't quit the app from your menu bar to uninstall it, could you try force-quitting it and then perform the advanced reinstall as intended in the first place? Let me know how you get on!