Walter Dropbox Community Moderator

Thanks for the follow up details @"MStoGo"! So, the account you're looking at is on an individual Dropbox Plus subscription and part of a free team; probably after downgrading from a Dropbox for Business teams plan or trial. Can you send me a screenshot of those errors so I can have a further look into this please?

Hi @"Omar - Byron"; thanks for posting on our Community! To create a subfolder on our website, you'll just need to open the main folder first and then click on the 'New Folder' button from the righ hand pane. Let me know if you have any more questions Omar!

Hi @"KimberleyLeahy"; welcome to the Dropbox Community! Can you please let me know if you get the same results on another browser and/or after clearing your browser's cache? Thanks a bunch Kimberley!

It does indeed anonymous! I personally think it's awesome as it acts like a hub of productivity (and God knows how much it helps with my OCDs) :nerd: And with the Dropbox Extensions open to all developers now, I expect this to be a great enhancement and/or improvement to our users' everyday workflows. See you around the…

Hi @"MStoGo"; welcome to our Community! I'll be happy to look into this, but I'll need some additional information first. 1. What plan and account are you on? 2. What is the exact wording of the error you get? Can you send me a screenshot? 3. If you have the desktop app installed on your computer, have you tried doing it…

Hi @"mrswle"; welcome to our Community! To directly cut to the chase, please note that you can export photos or videos to your device’s “Camera Roll” album while other files can be exported to applications that support their file types. To export a photo or video to your device: * Open the Dropbox app and open the photo or…

Hola @"Prischaca" ¿cómo estás hoy? No estoy muy seguro de lo que le gustaría ver implementado; ¿podría elaborar un poco en su consulta por favor? ¡Gracias! Hi @"Prischaca"; how are you today? I'm not quite sure what you'd like to see implemented; could you elaborate a tad on your query please? Thanks!

Hi @"jochem"; thanks for joining our Community! The error seems to be coming from your computer's OS and/or your Office app; could you send me a screenshot to verify if that's the case? While at it, have you installed (and tried) the Dropbox for Outlook plugin?

Thanks for keeping me in the loop @"Trailhouse"; could you also post a screenshot of this so I can have a visual too? Also, if you'd like to look further into this with account and device specific information, you can contact our support team. In any case, keep me posted!

Hi @"Kymmog"; thanks for joining our discussion here and welcome to the Dropbox Community! In this case, you'll need to choose the "Advanced" setup option during the installation process (or pause it if it's already initiated) and then choose the parent folder of the existing Dropbox folder as the location for this new…

Hi @"ColinAtInspire"; welcome to our Community! I've extensively discussed this with some other users in the past so I'd recommend that you started from there: * https://www.dropboxforum.com/t5/Dropbox-files-folders/Hyperlink-not-working-in-Excel/td-p/302754 As per you last concern, even though I'm not sure if it'd work as…

Hi @"GlennSG"; thanks for joining our discussion here and sorry to hear about the issue you're going through. I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? *…

Hi @"Trailhouse"; thanks for joining our discussion here and sorry to hear about this. May I have you try to fix the permissions of your files via our desktop app's preferences to see if this improves matters at all? Here are the steps: 1. Make sure the Dropbox desktop application is running 2. Click on the Dropbox icon in…

Thanks for the updates on this @"RichJ"! As our most recent, stable version of the desktop app just came out, may I have you install this one and let us know if you're still noticing high CPU usage on your computer? Here's a direct link for your reference:…

Hi all; thanks for your reports here! I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? * https://help.dropbox.com/installs-integrations/mobile/beta-program Thanks a bunch! 

Hi all; thanks for your updates! I'm not sure if this is related, but I had another couple of similar reports where the users mentioned that installing the beta version of the mobile app on their Android devices resolved this for them. Could you give it a go and let me know how it goes? *…

Hi all; thanks for your reports! I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. Could you check if this does the trick for you too? * https://help.dropbox.com/account-settings/beta-program Thanks a bunch! Mod note: updated link in…

Hi @"Relievo"; welcome to our Community and sorry for jumping in here. Just to clarify, exporting a folder isn't available on our mobile app for iOS/iPadOS devices at this time. That said, you may want to try the Files app to see if you get this option there. I hope this helps!

Hi @"crimson avocadoes"; welcome to our Community and happy Monday! I'll be happy to help with this; could you clarify what exactly is troubling you in uploading files to Dropbox so I can advise further? @"ditotediashvili" As the issue you're experiencing seems to relate to the preview of the file in question, could you…

Hi @"jeffsmorris"; thanks for joining our Community and happy Monday! At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You…

Hi @"SI7211"; welcome to our Community and happy Monday! Can you please let me know if you've restarted your mobile device and/or router after getting this error message? Does it persist if you do? In case rebooting your mobile didn't help improve matters, please let me know the exact OS your device is on and the version…

Hi @"RichJ"; sorry to jump in here. Can you maybe try the following steps and let us know if they improved matters for you at all? 1. Make sure the Dropbox desktop application is running 2. Click on the Dropbox icon in the system tray and then click your profile picture or initials 3. Select 'Preferences' 4. Click on the…

Hi @"prd4wc"; welcome to our Community! I'm sorry to hear you're having issues with this. As I think your query is related to another thread, could you take a look at the following discussion and let me know if this is what you're referring to? *…

Hi @"frus"; thanks for joining our discussion here and sorry to hear you're having issues with this. It looks like you've somehow enabled the new, beta computer backup feature so I'd suggest starting from the relevant Help |Center article in this case: *…

Hi @"eworkman"; welcome to our Community! As your query seems to echo the discussion in this thread, I just merged your post here. Feel free to have a look and let us know if you have any follow up questions. Thanks!

Hi @"alessandromarani"; welcome to the Dropbox Community and thanks for using Paper! To turn off the dark mode on Paper, click on the question mark to the lower right corner of the window and then click on 'Dark Mode'. From there, you'll get an option to set it to be 'On', 'Off' or 'Auto' (which turns on dark mode…

Hi @"nicecherub"! Welcome to our Community and sorry for the late response; your post had been caught by our spam filter due too its length. As your query seems to echo the discussion under this thread, I merged your post here so please feel free to take a look at your covenience and let us know if you have any more…

Hi @"Heatherhunihan"; welcome to the Community and happy Friday! As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance. Can you see if the email address that you received this email and the email address that you're looking…

Hi @"lchandler89"; thanks for joining our discussion here and sorry to hear about this. In this case, you can use an incognito window -while NOT logged into any account- to contact our support team through the relevant form so we can assist further. I hope this gets resolved for you soon!

Hi @"Tim Lempicki"; thanks for joining the discussion here and happy Monday! I appreciate the time you took to share your thoughts on this; they've been noted in our system. As per the matter at hand, I'd like you to try the following steps to see if they improve matters at all for you: 1. Make sure the Dropbox desktop…