Walter Dropbox Community Moderator

Hi there @"Logit"; thanks for posting on our Community and happy November. Can you please let me know the version of our app and the Android OS used in your Amazon fire stick? Is it a supported environment for our mobile app? Any additional information is more than welcome!

There might be an issue with your browser's cache or a specific browser extension @"Trillman88". Let us know if you have any follow up questions! 

Sorry to hear this persists, Amelie. Let's try another route at this point: 1. Open your Terminal app (Located at /Applications/Utilities/Terminal) 2. Copy and paste the following line (highlighted below) into the Terminal and press ENTER. PLEASE make sure you copy and paste this command (don't type it by hand), as getting…

Hi there @"RachForsyth"; thanks for joining the discussion here and sorry to hear you're also seeing wrong time-stamps on files uploaded to Dropbox. Can you please let us know if you're uploading those files through a mobile device or a desktop one using our apps or if you're only using a web browser? Any additional…

Hi there @"10patter"; thanks for the additional details. As it sounds like you're using the website to do this and not the desktop app, could you see if you get any different results after clearing your browser's cache or on another browser? 

Hey there @"MBarker202"; how are you today? I'm sorry to jump in here, I just wanted to see if issue could be caused by the total length of your file-paths somehow. Do you get any different results for other files of yours, preferably with shorter paths (i.e. smaller names)?

Do you get the toolbar which enables you to adjust the inserted image's outlay at all, Demos? This is how it looks like on my end:

Thanks for keeping me in the loop @"HTDUCK"; I'm glad to hear it's working fine again! Enjoy the remainder of your week and see you around the Community :coffee:

Hi there @"ameliebouan"; welcome to the Community! Could you perform a clean, advanced re-install and let me know if you still get the same error? Thanks!

Hi there @"Iplicjian"; thanks for posting on our Community! Instead of downloading and installing that version of the app, could you try compiling it from source and running it as mentioned here? Let me know the results! 

Hi @"Captcha-hater"; thanks for joining the Community and taking your time to provide us with your thoughts on this. As your query seems to echo this discussion here, I just merged your post under this thread so as to ping you with some suggestions. Feel free to take a look and let us know if you have anything to ask or…

Hi @"Demos Katsouris"; welcome to the Community! I believe you're doing this in a Paper doc of yours; correct me if I'm wrong please. In that case, you should be getting an option to change the outlay of your inserted images by selecting the picture itself and adjust it from the toolbar you'll get there. Let me know if…

No worries, Lloyd. I'm glad we found the culprit at the end :nerd: See you around the Community and have a wonderful week ahead! 

Hi there @"Pamela S.12"; thanks for joining the discussion here. I'm sorry for the late response; are you still having issues with this? 

Hey all; thanks for your reports on this. If you're still getting this error when trying to share a folder or file of yours, could you reboot your device(s) and let us know how it goes? 

Hi there, Yvette. I'm sorry to jump in, but could you post a screenshot of how the file looks like before uploading to Dropbox and another one of how it previews on our website after uploading it? If you download the file from our website, do you get the fillable fields again? While we're at, can you clarify how exactly…

Have you by any chance enabled hidden files to show on your computer @"LCH14"?

So there's an issue with Firefox on that specific machine of yours @"DG5243"; have you made sure it's updated to the latest stable version? Maybe that will do the trick!

Hey there @"DG5243"; welcome aboard and thanks for using Dropbox! Can you please let me know if you get any different results after clearing your browser's cache and on other browsers? Thanks!

In that case, could you restore them to check their version history for more information on our website @"mrr17"? 

In that case, have you ensured that you're using the latest stable version of Safari @"Clzufall"? Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to…

Hi @"mrr17"; welcome to our Community! To be honest, these files could be related to some 3rd party apps; could you send me a screenshot of how this looks like on your end so I can advise further? Thanks! 

Thanks so much for keeping me in the loop on this one @"HTDUCK". At this point, could you try the following: * Click on the apple icon in the top left hand corner of your screen * Select "System Preferences..." * Then "Security & Privacy" * Select the Privacy tab * Select "Files and Folders" * Under Dropbox ensure all…

Thanks for keeping us in the loop @"HTDUCK". Whenever you get the chance, please let me know how the advanced reinstall worked out for you and we'll take it from there. Enjoy the rest of your day in the meantime. 

Hi there @"LCH14"; welcome to our Community! This sounds rather weird; could you please send me a screenshot of where you're spotting this so I can have a visual too? Did you happen to notice this in the past as well or it just came up when re-installing the desktop app on your computer? Any additional information you…

Hi @"HTDUCK"; welcome to the Community! If you've ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this, you may need to perform a clean, advanced re-install. Before you get to that though, could you try unlinking and relinking your account through the app's preferences? Maybe…

In that case, you could try moving your Dropbox folder to point to your K drive, Rick. To make sure you get this right though, you can unlink your account through the app's preferences, and from there, upon re-linking it, choose your K drive from the 'Advanced Setup' option to be the location of your Dropbox folder. If…

Hey there @"Doc79602"; thanks for joining our Community! It looks like you've enabled the computer backup feature upon installing our desktop app on your device. Could you have a look at the relevant Help Center article and let us know if it helps improve matters for you? Keep us posted on your progress. 

HI there @"mary c.19"; thanks for joining this discussion and sorry to hear about this. Just to make sure we're on the same page, can you please let me know if the app within the system tray/menu bar on both devices is showing 'Up to date' which means you're fully synced? If you've ensured you're fully synced and still…

Hey there @"Kristy Jessica"; thanks for using Dropbox! We do have a dedicated section on the Community where you can post feature requests or suggest a change on existing features, so I'd recommend posting your idea there so other similar-minded users can provide their own input on this one and up-vote it too to show their…