Walter Dropbox Community Moderator

In that case, I'd suggest re-installing Excel as it might help improve matters @"babadb". Keep me posted anyhow!

Thanks for the update @"Cafnel"; I'm glad to hear it's sorted now! See you around the Community and have a wonderful weekend ahead :rainbow:

I'm sorry for the late reply @"IainF". Can you check @"edwards142" reply on this thread and let me know if it helps in your case as well? Thanks!

Hi @"kathleenaprior"; thanks for joining the discussion here and sorry to hear about this. Can you please clarify if this happens for all of your files, some or maybe just one? Could you perhaps send me a shared link to a problematic file so I can have a look on my end? While at it, how are you uploading those files in the…

Hi @"Ahmadkordia"; welcome to our Community! As your question seems related to this discussion, I moved your post under this thread. To cut things short, you won't be able to have custom folder icons for your Dropbox Folder or any folders within it, for as long as you're running the desktop app at least. If you were…

Yes, exactly @"Cafnel"; just add the (.mp3) portion to the file's name when renaming it. Let me know if this did the trick! 

Hi @"babadb"; welcome to our Community! Can you please clarify if you're referring to changing the file's status to 'Online Only' via our Smart Sync feature or just uploading the files? While at it, can you send me a screenshot of what you see so I can have a visual too? If you could provide your computer's OS and the…

Thanks for the screenshot @"Cafnel"! It looks like this file is missing its extension for some reason. If you're sure it's an mp3 file, could you rename it appending the .mp3 part to the file's name? Also, the icon you see on the left is the UFO icon which generally means that there's no preview available for the file you…

Thanks for the update on this @"Joey Camilleri"! Audio and video codecs are used by applications on your devices to open your files. A simple web search for a codec pack for the app you're using to open the mentioned files should help in this case. Once you find and install this, try to view the problematic file again. Let…

Thanks for keeping me in the loop @"ChristopherLee"; I'm glad to see it's sorted now. See you around the Community and have a lovely week ahead! 

Hi @"Cafnel"; welcome to our Community! Can you please let me know if you're trying to open this file on our website, on your computer from within your Dropbox folder or via our mobile app perhaps? A screenshot of how this looks like on your end would be very helpful so please feel free to attach one in your next reply.…

Hi @"TaydraMitchellJackson"; thanks for joining the Dropbox Community and happy Friday! I'm sorry to jump in here; but if I understand correctly, you must be on our Plus plan since this plan comes with 2 TB of space. As our plans page mentions, file requests can be up to 2 GB on that plan. If you need others to upload…

Hi @"shreyasaila"; welcome to our Community and thanks for joining the discussion here. Can you please let me know if you're having issues with using the file locking feature on our website or via the desktop app or perhaps both? Thanks!

Thanks for all the additional information @"IainF"! Can you please forward me 2 screenshots of this file so I can have a look? I'd appreciate one of how the file looks like on your end after editing it and one of how it looks like when your collaborator is opening it on their end. 

Thanks for getting back to me and sorry to hear this is happening again for you @"Platinumaa". May I ask, approximately how many files are you syncing via the desktop app? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters? Let me know…

Hi @"ChristopherLee"; thanks for joining our Community! I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you. Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?

Hi @"RW2568"; thanks for joining our Community and sorry to hear about this. If you've made sure that there's no new notification for you in the desktop app, then I'd suggest unlinking and relinking your account through the app's prefereces. This might do the trick for you! In case it doesn't, you can try @"JackBristow"´s…

Hi again @"IainF"; glad to see you back in our Community and sorry to hear you're still having issues with syncing your shared excel files. Can you please let me know if you've ensured that our desktop app was reporting 'Up to date' after you finished working on the mentioned files? Did your new changes make it to our…

Hi @"zuzutx"; welcome to the Community and sorry to hear you're having issues with cancelling your trial. As your query seems to echo this discussion, I just moved your post under this thread. Feel free to take a look and let us know if you have any follow up questions. Thanks! 

Hi @"Joey Camilleri"; welcome to our Community and happy Monday! It sounds like your media player is having an issue with previewing the file's whole content; could you check for any missing codecs or maybe try another program to open the mentioned file(s)? Let me know how it goes Joey! 

Ah, I see now; thanks for the clarification @"atdoan11"! This button offlines your files, which means that it makes your files available for offline access and they're stored within the mobile app's cache. On your Android device, you can access these files using a third-party file viewer. You can also preview these files…

Hi @"atdoan11"; welcome to our Community! Since I'm not quite sure to what you're referring here, can you send me a screenshot so I can have a visual too? While we're at it, can you let me know what exactly are you trying to accomplish so I can advise further? Thanks!

Hi there @"skyflyer"; how are you today? I'm glad to see you managed to resolve your concern, probably by removing the symlink to your secondary drive and using the app's preferences to move your Dropbox folder there, and wanted to let you know that we're only a post away should any question come up in the future. Stay…

Hi @"AmettOmega"; how are you today? I'm sorry to ask, but are you perhaps referring to the app's icon within your computer's system tray/menu bar? In that case, you can hide it but not disable it as long as our desktop app is running on your machine. If you quit the app though, it won't show up there as it won't be…

Hi @"nginear"; thanks for joining the discussion here and welcome to our Community! From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.…

Hi @"reesefaylona"; welcome to our Community! I'll be glad to help with this so could yo forward me a screenshot of this gray icon so I can have a visual too? If I understand correctly and you're indeed seeing a gray circle with the minus sign,note that this may appear on a file or folder when you're using the selective…

Thanks so much for keeping me in the loop here @"gumdrops"; I appreciate it. I'm sorry I wasn't aware that you had more than 3 devices linked on your account. As you know, we changed the device limit for Dropbox Basic users back in March 2019. Unfortunately this means that if you were exceeding the maximum of 3 devices…

Hi @"nzz8"; thanks for joining our discussion here and welcome to our Community! I'm sorry to heat that clearing your browser's cache didn't improve matters for you. Could you try an incognito window or another browser and let me know the results? If you still bump into an issue, please send me a screenshot so I can have a…

Hi @"damiansz"; thanks for joining our discussion here and sorry to hear you're having issues with installing our desktop app on your Linux machine. May I ask for some additional information like the exact OS and build you're using? If you're getting a specific error, please send me a screenshot so I can have a look!

Thanks for the update @"JimTheo". So it sounds like you're back up and running; let me know if that's not the case please. The status of the desktop app is what you see when you hover your mouse over the Dropbox icon within your computer's system tray or menu bar. If it's saying it's 'Up to date', then you should be good…