Walter Dropbox Community Moderator

Hey @"andyleonard", sorry to jump in, but could you send us a screenshot of the desktop app's exact status and version as shown in your menu bar and another one of how the files in your Dropbox folder look like on your computer? 

Hey @"rgnx91", sorry to jump in, but I just wanted to mention that it seems that you were recently updated to the latest version of the Dropbox app for Macs which moves your Dropbox folder to ~/Library/CloudStorage and can no longer be found in your Mac's favorites, but under your Mac's Locations instead. For more…

Hey @"p aplin vft", sorry to jump in and thank you for your feedback on this. I just wanted to mention that team admins can set new folders to not sync automatically via the team selective sync feature, however it can only be applied on the top-level folders and their first subfolder. What you can do in such cases, is when…

Hey @"radlyeel", could you send us a screenshot showing the syncing icons on the files in your Dropbox folder and what you see in your menu bar? Also, does this test file you mentioned appear on the Dropbox website? 

Hi all, thanks for your reports so far on this. For anyone affected who'd like to have a look internally, please let us know here and we'll reach out via email to investigate further. 

Thanks for the screenshots @"Leilei06" - most appreciated. Could you try clearing the app's cache and your browser's cache as well, or try another browser, and let me know if you get any different results? 

I see, thanks for clarifying that for me @"kimsel" Could you clear your browser's cache or try another browser and let me know if you get any different results? 

Hey @"NullLayer ", could you clarify if you've tried any of the troubleshooting steps mentioned earlier in this discussion? 

Hey @"Leilei06", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Apart from the app, have you tried a web browser to download your files? Let me know and we'll take it from there. 

Hey there @"kimsel", sorry to hear you're having issues with this. Can you please let us know the Dropbox desktop app's exact version and status as shown in your menu bar at the moment? Also, are you having with searching your files in Dropbox via a web browser too? Keep us posted! 

Hey @Marijke95, sorry to hear you're having issues with this. Could you please let me know if you've tried disconnecting the Canva app from your account and re-connecting it anew through the App Center? Let me know how it goes!

Hey @"Gsh1" & @"jima999", could you check if this helps improve matters for you too?

Hey @"Bard76", sorry to hear about this. Did you reboot your computer since you first noticed this? Could you try clearing your browser's cache or another browser and let me know if this persists? 

Hey @"Real Nice Films", sorry to hear you're having issues with this. Since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

Hey @"threedots", sorry to jump in, but have you tried another wifi network or doing this via cellular data at all since you first noticed this?

Hey @talhaZafar, could you clarify to which interface you're referring exactly? Are you referring to the desktop app that was deprecated back in January? 

Hey @"HRodzPR", sorry to hear about this. Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so that we can have a visual too?

Thanks for the update and note that you can let me know your ticket ID so that I can look it up in our system too @"JSA73" 

Thanks for clarifying that @jw1313 If you still need any further assistance though, please let us know. 

Thanks for keeping us in the loop @"naima" - please let us know of any updates!

Hey @"JSA73", sorry to hear you're having issues with this. Would you like me to send you an email to have a further look into this matter in more detail?

Hey @"Jeff047", sorry to hear about your syncing issue. It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please. If that's the case, you can simply download and install the desktop app from…

Hey @"jongraphs", sorry to hear about this. Does the email come from an official domain of Dropbox? Did you forward it to abuse@dropbox.com already?

Hey @"threedots" & @"SAbadshah", sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

Do you have a Dropbox account associated with each of those emails addresses, Peter? If so, have you tried logging into all of them to see if your upgraded account is a different one from the one you're using at the moment?

Thanks for your cooperation @"le_avion" & @"alanpmuscat" - you both got

It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at…

Sure thing @1234567b2 - you've got email! At your convenience, please have a look at your inbox and we'll take it from there.

You should be able to attach a screenshot through the camera icon in your reply's box, Peter. As for your current plan, you can find out by navigating to your plan tab. 

Hey @1234567b2, I'm afraid we can't take account actions like cancellations or refunds on our Community, but I'll be happy to help out with this. If you don't mind, I can send you an email to the email address that's linked to your profile here, so that we can have a further look internally. Let me know and we'll take it…