Walter Dropbox Community Moderator

In that case, you may want to flag this with Microsoft directly as well @"cs1970" Cheers!

Thanks for your feedback on this @"cs1970" - we've passed it on to the team. Let us know if you have anything else to add. 

Hey @"sapelzin", sorry for the late reply. If you're still having issues with this, may we reach out via email to investigate a tad further? 

Hey @"tonieads", thanks for joining the discussion here. Can you give some additional information about the update that was mentioned in the email you received? Also, it sounds like you're looking at files that are online only and not locally available to your computer yet. Have you tried selecting the files or folders…

Glad to hear you managed to resolve this in the end @"Arjun S." - thanks for keeping us in the loop too. See you around the Community and have a lovely week ahead! 

Hey @"parmessy", sorry to hear you're having issues with this. Could you clarify the platform you're noticing this on and send us a screenshot of the exact error you're seeing as well? 

Hey @"Chuckles333", welcome to our Community and happy Monday! Can you please clarify what devices are you using and if you have the Dropbox apps installed there? Are you using the Excel app directly to edit your files or are you using the online integration with Dropbox? Any additional information is more than welcome!

Thanks for the nudge on this and happy Monday @"abhinavj86" I just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"HazelRevilla", sorry to hear about this. It sounds like instead of a shared folder, you joined a Dropbox for Business teams account. In that case, you'll need to ask your team admin to convert your account back to an individual account using these steps. From there, once your account has been converted, you'll need…

Hi @"kcostello", thanks for using Dropbox and happy Monday! I just wanted to mention that the transfer option is not actually missing from your context menu - it's just been renamed to 'Send a copy...'. When right-clicking (context menu) on files/folders from the desktop you will now see "Send a copy..." where you used to…

Hey @"abhinavj86", thanks for the nudge here. May I reach out via email to have a further look internally?

Hi @"Arjun S.", sorry to hear you're having issues with this. Could you please let us know the OS version of your devices and the version of our app installed there as well? Are you able to see the same files when you log into your account through a web browser on both devices? Any additional information is more than…

Hey @"sapelzin", could you maybe try another browser and let us know if you see any difference? Also, can you check your account's home page and calculate the size of any folders you may have stored there?

Hey @"Newnesi" - sorry to jump in here, but can you clarify what you mean when you say that you're running the app via a web page? Also, note that the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application since it's still in beta, so we might be…

Hey @"PierreDron", thanks for using Dropbox and welcome to the Community! If you'd like to sign up for our partners program, you should be able to do it and find all the information you need on this page. I hope this helps and let me know if you had something else in mind. 

Thanks for the ticket ID and sorry to jump in here @"Emi" I was able to locate it in our system and passed your comments on to the agent handling your case. You should be hearing from them shortly, but do let us know if you have anything else to add or ask in the meantime.

I'm glad to hear that ignoring those files did the trick for you @"AnnoyedRustProgrammer" If you'd like to keep troubleshooting, could you clarify if the issue you originally reported is with slow syncing or if syncing was stuck? A screenshot of the desktop app's status as shown when having the issue would be very helpful…

Hey @"batmacgyver" - thanks for the feedback on this. It's been noted in our system. Let us know if you have anything else to add. 

Thanks for keeping us in the loop @"Trish4" - we're glad to see this is sorted now. See you around the Community and take care!

Hey @"Bluebicycle", sorry to jump in here, but could you clarify where you're spotting the (1) exactly? Is it next to the Dropbox folder or the drive itself? Also, when you say you moved your Dropbox folder, can you go through the steps you took exactly? Last but not least, is the desktop app running and syncing properly…

Hey @"civon", thanks for posting on our Community! Could you please clarify which Dropbox feature you are referring to and provide some additional information about your use-case and what exactly you'd like to see implemented? Thanks!

Hey @"Laus", sorry to jump in here. Could you have a look at your account's homepage and let us know if you see any files or folders stored there?

Glad to hear that, Sabina. Thanks for keeping me in the loop too. See you around the Community and take care!

Hey @"shubhambhargava", sorry to hear you're having issues with the desktop app on your Mac. Could you provide some additional information, so that we can have a better view of the problem at hand? For example, what's the version of the desktop app you're running at the moment? Are you running any antivirus or security…

Hey @"SabinaMaraviglia19", sorry to hear about this. Would it be OK if I reach out via email to have a further look into this internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. Thanks!

Hey @"lgibson1007", sorry to hear about this. It would be best to troubleshoot with the user who's having the issue directly, so I'd suggest having your customer reach out to our Support team from their end for further assistance. On a side note, thanks for the update on this @"nbf_menuna" - I'm happy to hear it's resolved…

Thanks for clarifying that @"FrustratedUserB" Could you also clarify which steps you're following and send us a screenshot of the exact error you're getting?

Hey @"jkperona", sorry to hear you're having issues with this. Can you please share some additional information about the problem you're facing? For example, are you getting any specific errors? Also, have you tried another browser or a private browsing window?

Thank you all for your cooperation @"Ian Levy", @"nbf_menuna" & @"avancuren" I've just sent you an email to the email address that's associated with your forum profiles. Whenever you find the chance, please have a look at your email's inbox for my message and we'll take it from there.

Sure thing @"protrading104" Please have a look at your email's inbox for my message and we'll take it from there.