Walter Dropbox Community Moderator

Sorry to hear this persists for you @Peter1944 Could you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what plan are you on at the moment?

I'm not sure if this would do the trick, but maybe the auto-fill fields feature could help with what you had in mind @"mbravo"?

Thanks for the additional details and I appreciate the feedback about previewing files that are shared through shared links via our website too @"Catrik" - most appreciated! I'm not sure if this would help, but if you have the files stored in your Dropbox account, you should be able to open them via a 3rd party…

Hey @johnyjohnson, sorry to hear about this. Could you provide some additional information or a screenshot of what's bothering you so that we can assist further? 

Hey @BigAndyA, sorry to hear about this and thanks for the additional details there. I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

Hey @"AnnWood", sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot through the camera icon within your reply's box. If you're not seeing it, you could try another web browser or device perhaps. 

Hey @"TRBPO", would it be OK if we reach out via email to have a further look internally at this point? 

A file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced . “Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. While this file or folder is stored on your device, it can be…

Hey @"le_avion" & @"alanpmuscat", sorry to jump in, but would it be OK if we send you an email to have a further look internally at this point? 

Hey @Pervez, sorry to hear you're having issues with this. If you're an admin of the team, have you tried adjusting this folder's settings through your Admin Console? 

Hey @"Catrik", thanks for joining the discussion here. I'm afraid there's no such option at this moment within Dropbox. If you could elaborate on what's not working for you exactly, we might be able to help further though. Keep us posted!

Hey there @"RetiredEE", thanks for the report! Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also. what is your device's exact OS version?

We're happy to hear you got this sorted out in the end @"glower23" - thanks for keeping us in the loop too! See you around the Community and have a lovely week ahead!

Hey @Michael_Steinhofer, sorry to hear about this. Can you look through your email's inbox and spam/junk folder to see if you can find any email notification about your subscription's renewal sent from Dropbox? Do you maybe remember cancelling your subscription at some point during your last billing cycle? Also, how did…

Hey @jetlee, sorry to hear you're having issues with this. Would it be OK if I reach out via email to have a further look internally? 

Hey there @ebrookenorthrip & @Jamiea, sorry to hear you're having issues with this. Could you try clearing your browser's cache or using another browser and let me know if this persists? Thanks so much!

Glad to hear it's sorted now, Lesley. Thanks for keeping us in the loop too! Take care and see you around the Community! 

Hey @"jw1313", would it be OK if we reach out via email to have a further look internally at this point? 

Hi there @"spiritFed", sorry to hear about this. Can you please let us know the exact version of your device's OS and the version of the Dropbox app installed there as well? Apart from clearing the app's cache, have you tried completely uninstalling the Dropbox mobile app from your iPad and reinstalling it anew? When it…

Hey @"DeLaChuck", sorry to hear about this. Can you please clarify the desktop app's status and version as shown in your taskbar at the moment? Is it 'up to date' or still syncing? 

Hey @"MikeA2523", could you try fixing your hardlinks and permissions as outlined here and let me know how it goes? Thanks so much!

Hey @"zp8822", sorry to jump in, but could you clear your browser's cache or try another browser and let us know if this persists? I'm just asking because I just gave this a go and I was able to open all of my files on the website by double clicking on them. 

Thank you for your feedback on this @"theactualangie" - it's been noted in our system. Let us know if you have anything else to add or ask. 

You should be getting a new window within your reply to add a file to your response, Tony. May I ask if you're on a mobile device or a desktop one? 

Hey @"treeandrew", could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Is it 'up to date' or still syncing perhaps? 

In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference? Keep me posted @"sashk0"

Hey @Sawyer1971, sorry to hear about this. Can you see any signs of your missing files in your deleted files page or the events page perhaps?

Hey @"lesleydd", thanks for the clarification on this. Can you maybe send us a screenshot of the desktop app's exact status as shown in your taskbar at the moment? Is it still stuck at the same number of files?

Hey @"merlin-eng", sorry to jump in here, but could you maybe try another browser and let us know if you get any different results when trying to attach a screenshot to your reply? 

Hey @"jereunderwood", sorry to hear about this. Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there too? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. Thanks!