Walter Dropbox Community Moderator

Hey @"nei a.", sorry to jump in here, but can you clarify what problem you're having with accessing your ticket? Also, can you confirm that the work-around mentioned here is not working for you?

Hey @"MarcinM", sorry to hear about this. Can you take a look at your account's Security page to see if there's any unidentified device or web session listed there? Also, have you changed your account's password since you received that email?

Hi all - thanks for your reports so far. Would it be OK if we reach out via email to have a further look internally? Note that if you'd like to do it from your end, you can contact our support team through this page. 

Hey @"xian1", could you provide some additional information? Are you having a specific issue that's troubling you?

I'm afraid that we won't be able to help much here on the Community @"protrading104" You'll need to refer to your ticket for additional support at this point. If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you. While we're at it, if this charge was a…

Thanks for the additional information @"psiboxer" - much appreciated. I just wanted to mention that it's not really recommended to put your Photos Libraries to Dropbox. You can find more information about this here and here. I hope this helps to some extent. 

Hey there @"protrading104", sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query. 

Hey @"dpx", sorry to jump in here, but can you elaborate on your use-case a tad? At the moment, you should be able to access your computer's backed up folders from your other connected computers as well - their names would appear the same on all devices for clarity.

Hey @"psiboxer", sorry to jump in, but does the same behavior persist on other browsers too? Also, how many files are you trying to upload in one go? 

Hey @"bravomartin", sorry to hear about this. Can you clarify if you've attempted any of the troubleshooting steps mentioned in this discussion and what were the results? 

Hey @"kumobot", thanks for joining the discussion here. I just wanted to mention that you'll need to downgrade your account back to an individual one to be able to upgrade to the family plan. Once your team account has been disbanded and your account is a standalone account, you'll be able to upgrade normally to the family…

Hey @"FrustratedUserB", sorry to hear about this. Can you please clarify if you have the desktop app installed on your computer or if you've uninstalled it at some point in the past?

Hey @"Jon C.17", sorry to hear about this. Could you send us a screenshot of the options you get when you right click on the files inside your Dropbox folder? Also, what's the app's version and status as shown in your menu bar? Is it up to date or still syncing? 

Sorry to hear that, Ian. Can you clear your browser's cache and try once more? If you still get the same error, I'd appreciate a screenshot too. 

Hey @"Ian Levy" & @"nbf_menuna", sorry to hear you're having issues with this. Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center? Let me know how it goes!

Hey @"Frank P E.", can you clarify if you're using the desktop app to sync those changes back to Dropbox or if you're doing it via the website only? Also, when you say that the photos were saved to the cloud via google photos, can you please elaborate a bit as it's not quite clear? 

Hey @"bcavagnolo", sorry to hear you're having issues with this. Can you please clarify how many signatures you've used so far and what plan you are on? If the HelloSign account you connected to your Dropbox account is on the limited Free plan (which is the default plan), you can make 3 free signature requests per month.…

Thanks for the additional details @"le_avion" and sorry to hear you're also affected by this @"alanpmuscat" Could you please clarify the affected device's exact OS and distro? Is this happening on a supported desktop environment? 

Hey @"le_avion", sorry to jump in here, but could you try to lessen the app's load by using selective sync on some of your folders, preferably ones you don't need locally available to your computer. If you do and the app is still stuck, please send us a screenshot of the app's exact status so that we can have a visual too. 

Hi @"Kjellby" - sorry to hear you're having issues with this. Have you reached out to our support team to look further into this perhaps? If so, please share your ticket's ID so that we can locate it in our system.

I can see that the rest of the folder is online-only, Sam - have you tried making the whole folder locally available to your computer? Also, can you clarify if you get an error when trying to open those files with our desktop app completely closed? 

Hey @"fsleong", thanks for joining the discussion here. As Rich mentioned, your collaborators will still have access to shared content after you delete your account. You can find more information here. I hope this helps!

Thanks for the ticket ID and sorry to jump in here @"rachoo78" - I hope you don't mind. I just wanted to mention that I've found your ticket in our system and passed your comments on to the agent handling your request. I can also see that they've replied back to you there, so please take a look at your inbox for their…

Glad to hear you're back up and running and also thank you for your kind words, Sarah - truly appreciated. See you around the Community and take care!

Hey @"Mark Tran", thanks for using Dropbox and welcome to our Community! As far as I know, there's no limit to how many sub-folders you can have nested in a shared folder at this time. Did you stumble upon an error or issue when setting up a shared folder perhaps? Keep me posted, Mark!

Ah, sorry - my bad! You had indeed provided the app's version in your previous reply. It seems that you're using a beta version of the app. Can you see if you get any different results when using our latest stable version from this page? Note that you may need to disable the 'early releases' from your account's settings…

Thanks for your cooperation @"AdrianN" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"Atwistofabba", sorry to jump in, but can you clarify the exact steps you're taking to upload your files to Dropbox via the mobile app? Can you try uploading an example file to see if it will be deleted again? 

Thanks for the additional screenshot @"SassyLang" - much appreciated! Could you please let me know the desktop app's version too? For example, our latest, stable version is 150.4.5000 - which version are you running on the affected device? While we're at it, note that you can check if a third-party application is causing…

Hey @"AdrianN", sorry to jump in here, but may we reach out via email to have a further look internally at this point?