Walter Dropbox Community Moderator

Hey @"Andrii_H", thanks for posting on our Community and happy Monday! Would it be OK if we reach out via email to have a further look into this matter internally?

Hi all, could you try re-indexing Spotlight and let us know how it goes?

Hi @"redman5087", thanks for the nudge on this! Can you try uninstalling the version from Ubuntu software center and install the deb from our website instead? Let us know if this helps!

Glad to hear it's sorted now @"Norfolk VHF" and thanks for keeping us in the loop too. See you around the Community and have a lovely weekend!

Have you tried clearing your browser's cache lately or another browser perhaps @"Norfolk VHF"? Do you still get the same error? Also, if you access the shared link from this page, does it give you the same error?

Hi @"donbongo", sorry to hear about this. Could you send us a screenshot of the desktop app's exact status and version number as shown in your menu bar? Also, have you taken a look at this Help Center to see if any of the reasons causing high CPU usage mentioned there is affecting your computer as well? Keep me posted!

No worries @"Catalyst-of-Awesomeness" -- I just send you an email to investigate further. At your convenience, please take a look at your email's inbox and we'll take it from there.

Thanks for the nudge on this @"merminy" Could you have a look at the desktop app's preferences under the Sync tab to check your Dropbox folder's location?

Could you try installing the Dropbox mobile app on your device and sign in there anonymous? If you're signed into the mobile app, you should be automatically signed in on Dropbox Passwords too. 

Hey @"Norfolk VHF", sorry to hear you're having issues with this. It's not quite clear to me, are you using the desktop app or the website when you notice this error about previewing your files? Could you send us a screenshot perhaps? Any additional information is more than welcome!

Hey @"pacergh", thanks for your feedback about this change. As you outlined, during the migration the structure of your Dropbox changed and it is possible that this change has disrupted the functionality of some apps you are using. If simply relinking these apps again is not enough to restore functionality, we would…

Hey @"OldMacGuy", thanks for the report. When you say you installed the same Dropbox version, did you download and install the desktop app from this page on both devices? Also, is this causing any specific issues or were you just curious about this? Any additional information is more than welcome!

Hi all, thanks for the reports! I just wanted to mention that this should be resolved now, but please let us know if you're still having issues with this after rebooting your computer and/or restarting the desktop app. Cheers!

Hey @"davidenigro", sorry to jump in here. Are you getting a specific error when trying to delete this backup? If so, we'd appreciate a screenshot so that we can have a visual too. 

Could you try clearing your browser's cache or another browser and let me know how it goes @"Omar Azman"?

Thanks for your updates @"kittzuk" - I'm glad to hear it's sorted now. See you around and take care!

Hey anonymous, may I ask what plan are you on and on how many devices and web browsers you're using Dropbox Passwords? If you're on the Basic plan, there's a device limit you might be hitting, that's why I'm asking. Out of curiosity, are you able to use the Dropbox Passwords browser extension on any of your web browsers? 

Hey @"Palosanto", sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray? Thanks a bunch!

Thanks for the screenshot @"Julia24" Can you walk me through the exact steps you take that result in this error? Are you previewing the files via a web browser or directly through the mobile app on your phone?

Hey @"SOpp", sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

I'm glad to hear it's sorted for you now and thanks for keeping us in the loop too @"BNC_2022" See you around and take care!

Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well @"NOCU" - this makes sense now. In any case, I'm glad to hear it's sorted now and thank you for your feedback as well. Let me know if you have anything else to ask or add. 

Hey @"surajkjha", sorry to jump in here, but I just wanted to clarify, are you talking about Microsoft Excel files and formulas when you say cell referencing and sheet links? Also, are you using shared links to the files or folders you're sharing or are those files all located in the same shared folder? Any additional…

No biggie @"mattjackson" - I'm just glad to hear you're back up and running. See you around and take care!

Hey @"sachouh", sorry to jump in, but can you check with the owner of the shared link and file if the file is still in their account and not deleted? Can they preview it normally on their end? If possible, you can ask them to re-share the file with you anew using a new shared link as well. Let us know of any updates!

Thanks for the additional information @"NOCU" - much appreciated! It seems that you're running a beta version of the desktop app. If it's not too much of a hassle could you try installing the latest, stable version from this page and let us know if this persists? Just make sure to toggle off the 'early releases' from your…

Hey anonymous, sorry to jump in here. I'm sorry to ask but I'm slightly confused; are you using the mobile Dropbox Passwords app or a web browser and the Dropbox Passwords browser extension? Could you send us a screenshot of the error you're getting so that we can have a visual too? Have you cleared your browser's cookies…

I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. See you around the Community and take care!

Hey @"mattjackson", sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally. Could you try reinstalling it and let us know how it goes?

Hey @"kittzuk", sorry to hear you're having issues with this. Can you please send us a screenshot of the issue, so that we can have a visual as well? Any additional information is more than welcome!