Walter Dropbox Community Moderator

Thanks for that @"Paraplanner22" I was able to locate your ticket in our system and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let me know if you have anything else to add or ask about in the meantime. 

You haven't clarified if you see any folders on this page too @"Liz_raffly" - could you take a look and let me know what you find? Also, what exactly is reported in regards to your quota in your plan tab?

Hi there @"Paraplanner22", sorry to hear about this. Since you've already reached out to our Support team, can you please let me know your ticket ID in order to look it up in our system? Thanks so much!

Hey @"Liz_raffly", sorry to hear you're having issues with this. Can you please try deleting any files you see on your account's homepage and on this page as well and let me know how it goes? Thanks!

Hey @"username1232", sorry to jump in here, but if you're still having issues with this, could you try an advanced reinstall and let us know how it goes?

Hey @"arana", sorry to jump in here, but I just wanted to mention that the email seems to be coming from an official Dropbox domain, so you might want to change your account's password. Apart from that, there's not much we can do here as it's not possible to check the logs for the one time code that was sent or see which…

Hey @"Andrusz" & @"Planetmetal", sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Have you cleared the app's cache since you first noticed this? 

Hey @"Frank99", sorry for jumping in here, but I just wanted to mention that in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder sometimes. This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, please try the…

I'm glad to hear it's sorted now and thank you for your feedback on this too @"MtnBiker" - it's been noted in our system. Take care and happy holidays!

Hey @stgray, sorry to hear about this. Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there, Sam. 

Hey @"Albin Larsson", sorry to hear about this. Could you check my previous questions and provide the answers, so that we can advise further? 

Hey @"Mika2", sorry to hear you're having issues with this. Could you let us know what exactly is reported in your account's plan tab in regards to your quota? Do you see any files on your homepage or on this page? Let us know what you find!

I'm happy to hear it's sorted now, Lucas - thanks for keeping me in the loop too. See you around the Community and take care!

Glad to hear it's sorted now @"Riverside Range" See you around the Community and enjoy the rest of your week!

Hey @Atla, sorry to jump in, but can you clarify if you can find any signs of your missing files in that account's events page? Also, do you see an (Old) Dropbox Folder anywhere on your computer? 

The status should be visible in your menu bar/system tray. Could you hover your mouse over the Dropbox icon there and let me know what it reads @"nm_14"?

Hey @"meddycb", sorry to jump in here, but I just wanted to mention that you should probably try converting those files to a different file type somehow to be able to copy or move them around. Web-based files like GSheets, GDocs and/or Gslides can't be moved normally. If you find that your formulas and the formatting of…

Hey @"RD photos", sorry to jump in here, but have you tried clearing the app's and/or your browser's cache since you first noticed this? 

Sure thing @"Hanif01" - you've got At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hey @"Riverside Range", sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there? 

Hey @"MtnBiker", sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota. If you delete it from this page, your storage space should be freed up. Let us know of any updates!

Hey @Lucas Brito, sorry to hear you're having issues with this. If the issue persists after clearing your browser's cache or using another browser/incognito window, would it be OK if we reached out via email to have a further look internally? 

Hey @"robn1", sorry to jump in here, but I just wanted to clarify that based on your first screenshot it looks like you're using the website to copy your files and/or folders while your second screenshot shows a notification about the Dropbox Badge and how to enable it on your computer which shouldn't be affecting your…

No worries @"brzoserr" - I've just sent you an email to the email address that's connected to your Community profile. Please have a look at your inbox and we'll take it from there. 

You can simply right-click on them and mark them to be available offline @"boroman" Let me know if you have any other questions!

Hey @"CClove", sorry to jump in, but I just wanted to mention that buyers of your products can download the file they purchase by default. To prevent people from downloading your file, you can check the View Only option. You can find more information about this in this Help Center article as well, so feel free to have a…

Hi all, thanks for your reports and feedback so far. I just wanted to mention that our engineers are aware of this problem and are currently working on a solution. We'll let you know more as soon as we have an update!

Hey @"Maxadolf", sorry to hear you're having issues with this. Could you please clarify what you mean by corrupted? Does the file not open at all or are you having troubles previewing it? If you could send us a screenshot, I'd appreciate it too. Thanks!

Hey there @"nm_14", sorry to hear you're having issues with this. Could you send us a screenshot of the app's exact status as shown in your system tray/menu bar so that we can have a visual too? Also, can you clarify if you're using the automatic camera uploads feature or if you're manually uploading your photos to your…

Hey @"Yojimboz", are you still having issues with this? If so, let us know and we'll reach out via email to have a further look internally.