Walter Dropbox Community Moderator

I'm glad to hear it's sorted now and thanks for keeping us in the loop @"mk34" See you around the Community and take care!

Hey @"BNC_2022", sorry to jump in, but have you tried the walk-around Molly suggested in her response? Namely, did you try updating the file the link points to through a web browser instead of doing it locally on your computer?

Hey @"Catalyst-of-Awesomeness", sorry to hear you're having issues with this. May I ask if you've tried an alternative payment method to upgrade your account? Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too? Thanks so much!

Hey @"Omar Azman", sorry to jump in, but can you clarify what you mean that the file does not load? Are you getting a particular error when you try to preview it? If so, a screenshot would be very helpful! Also, do you see any actions on this file logged in your events page?

Hey @"OTFM-BC", sorry to jump in here, but have you asked your family manager to delete the invite and re-add you to the family account anew? If you did and still get the same error, please send us a screenshot so that we can have a visual too. 

Hey @"NOCU", sorry to hear you're having issues with this. Can you please let me know if this happens with a specific file or if it's affecting all of the files you've stored in your Dropbox folder? What's the desktop app's status and version as shown in your menu bar? Any additional information is more than welcome!

Hey @"Julia24", sorry to hear about this. Can you please clarify your device's OS and, if possible, send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks so much!

Hey @"x184926", sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan. What options do you get when you right click on files you've stored in your Dropbox folder on your computer? Have you rebooted your computer at all…

Hi @"lindsay_8PTS", sorry to hear about this. Can you please let us know some additional information? For example, what is the OS of the affected devices and what's the status and version of the Dropbox desktop app installed there as shown in the system tray/menu bar? Have you rebooted the device(s) since you first noticed…

Hi all, happy Monday and thanks for flagging this with us. I just wanted to let you know that I looked this up internally and I can see that this should be resolved now. You should now be able to delete your Dropbox account normally. Thanks for your reports! [Moderator Note: This was resolved in September 2022, so if…

Hey @"MorgesPainting " - sorry to jump in here, but have you made sure that you're using the exact same email address for the Dropbox mobile app and for the App Store on your iOS device?

Thanks for clarifying that @"Petugo" Just note that I've moved your post to the relevant board of the Community. Perhaps @"Greg-DB" will have some insights on why this is happening or advice on next steps. In the meantime, please feel free to provide any additional information such as the web browser you're noticing this…

Hey @"BronwynC", sorry to jump in, but do you get the same options for single files as well? Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar? Could you try the following steps and let us know if they improved matters for you? * Click on the Apple icon in…

Hey @"Petugo", sorry to hear you're having issues with this. Could you walk me through the exact steps you take to do this and, if possible, send us a screenshot of the issue to have a visual too? Thanks!

Hey @"KitMcGuire", sorry to her you're having issues with this. Could you check your account's Security page and let me know how many devices you see connected there? If you're on the Basic plan, there's a device limit you might be hitting. If that's not the case, please send us a screenshot of the error you're getting and…

Hey @"redman5087", sorry to jump in, but I just wanted to mention that there's a more recent version of the desktop app which just came out. Could you give it a go from this page and let us know how it goes?

Hey @"marathon", thanks for your feedback on this. It's been noted in our system for our devs' consideration. Let us know if you have anything else to add. 

Hey @"Plackett44", sorry to hear about this and thanks for joining the discussion here. May I ask for your ticket ID in order to look it up in our system?

Hey @"Frank m", how are you today? I just wanted to mention that I found this article which I believe will help with what you had in mind. Let us know if you have any other questions. 

Hey @"JimmyDinh", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status and version as shown in your menu bar? Also, could you clarify what troubleshooting steps you've attempted so far? Thanks!

Before switching to email communication, could you both try clearing the app's cache and ensure you're using the most up to date version of your device's OS version and our mobile app's latest version as well? Apart from that, have you tried another wifi network or doing this via cellular data? If so, what were the…

I see - thanks for that piece of information @"Ridwan Musa" In this case, I'd suggest using this method to open your Microsoft files moving forward to avoid getting the errors you first mentioned. I know it's not much, but I hope this helps to some extent. 

No biggie @"eabeck" - I'm just happy I could help. Take care and see you around the Community!

In that case, could you check if you get any different results when you open the files through the Microsoft app @"Ridwan Musa"? It seems like there's an issue with the file not being recalled in time for the Microsoft app to preview it correctly. 

Hey @"Riley M.2", sorry to jump in, but would it be OK with you if we reached out to have a further look internally?

Hey @"DieMmePi", thanks for posting on our Community! Have you considered using the automation options to achieve this on a folder level perhaps? To achieve this, you'd need to put the files you'd like to rename in bulk in a single folder and set an automation rule to rename them. Let me know if that helps with what you…

Hey @"Ridwan Musa", sorry to jump in here, but could you provide some additional information? 1) are you opening the file through the Microsoft app or double clicking the file from the file explorer? 2) have you checked the bandwidth settings in the desktop app to see if syncing happens to be kind of slow? 3) after trying…

Hi there @"Tony1up", sorry to hear about the issue you're facing. As you noticed, in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder. This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, try the steps in this…

Hey @"eabeck", sorry to hear about your syncing issue. Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing? Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps? Keep me in the loop!

Thanks for clarifying that @"xyber32" Do you see any files or folders listed in your homepage or this page perhaps?