Walter Dropbox Community Moderator

Hey @"Sasikumar_K", sorry to hear you're having issues with this. Can you please let me know if this persists after clearing your browser's cache or on an incognito window? What about other browsers? Have you updated your browser to the latest version by the way? Keep me posted!

Hey there @"boroman", welcome to our Community and happy Monday! It sounds like you updated to new version of the desktop app for Mac OS and you're referring to online only files/folders. Note that a cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. “Synced” means that any…

Hey @"Kendal B.", thanks for using Dropbox and posting on our Community! You should be able to (re) enable the automatic camera uploads feature by using the steps outlined here. Let me know if you have any follow up questions!

Hi there @"theMotoMan", thanks for flagging this with us. Can you clarify the desktop app's exact version and status when you notice the RAM spikes as shown in your menu bar? Thanks so much!

I'm glad to hear it's sorted now @"dluptonmd" Let us know if you have anything else to add or ask. 

Hey @"Hanif01", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"BlakeL" & @"jujumui", are you still having issues with this. If so, please let us know here and we'll reach out via email to investigate further. 

Hi @"RichieRich1891", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, does this happen with all files of this file type or does it happen with others as well? Any additional information is more than welcome!

Hey @"Podblast", thanks for keeping us in the loop here. Would it be OK if we reach out via email to have a further look internally at this point?

Thanks for clarifying that for us @"brzoserr" Would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"dluptonmd", sorry to hear you're still having issues with this. May we reach out via email to have a further look internally at this point? 

Thanks for that @"sdwriter" I was able to locate it in our system and passed your comments along to the agent handling your case. If you need further assistance, you can ask directly via your ticket. Let me know if you have anything else to ask. 

Hey @dbacon, thanks for joining the discussion here. I'm afraid there's no way within Dropbox to remove or hide the exif data of (shared) files. Let me know if you have any other questions. 

Hi there @"sdwriter", sorry to hear about this. Since you've already contacted our support team about this, could you share your ticket ID so that I can look it up in our system? Thanks so much!

Hey @"Daniel J.19", sorry to hear you're having issues with this. Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? If it does, you may need to perform a clean, advanced reinstall. In any case, please keep me posted!

Hey @"Podblast", sorry to jump in here, but could you try setting the Backup from the website, directly from this page? Let us know how it goes!

No biggie @"Wadih Deaibes" - I'm just glad I could help. See you around the Community and have a wonderful weekend!

Hey @"shellynyc", sorry to hear about this. If this persists after clearing your browser's cache or on another browser, could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Hey @"Wadih Deaibes", welcome to the Community! You should be able to find your offline files in the Account tab within the Dropbox mobile app now. Simply tap on the Account (or 'Personal') option and then on the Offline option from the Features list. I hope this helps!

Hey @"DreamPro", thanks for posting on our Community! It does sound strange that there's no network activity when the desktop app is syncing your files, could you let me know the desktop app's exact version and status as shown in your taskbar at the moment? Is it 'up to date' or syncing? Any additional information is more…

Hey @"brzoserr", thanks for using Dropbox and welcome to our Community! Could you please double check and confirm that this email comes from an official domain of Dropbox? Also, do you see any suspicious devices or web sessions in your account's Security page? What about your events page? Keep us posted on your findings…

Hey @"joeeasterly", thank you for your feedback on this. I just wanted to mention that it's been noted in our system. Let us know if you have anything else to add!

I'm just glad I could help @harrisongaeng Take care and see you around the Community!

Yes, you're correct @harrisongaeng - it's referring to all the files you had already stored on that account so far. Let me know how you get on!

Hi all, thanks for flagging this with us. I just wanted to mention that there was a small shortage yesterday which should be resolved now. Could you let us know if you're still experiencing any issues? 

Thanks for the additional information @harrisongaeng - most appreciated! In this case, you should choose the option to merge your account into the team account since you used the company email address to create a new Dropbox account before joining the team. I hope this helps and please let me know if you have any more…

Hey @harrisongaeng, thanks for using Dropbox and welcome to the Community! Could you clarify if you tried joining the team with your personal email address or if it was with an address your company has assigned you? Also, what are you trying to accomplish here? Do you want to join the team or just a share a folder with…

Hey @"mstcl", thanks for flagging this with us. I'll forward this information to the team and I'll let you know more about this once I have more info. Let me know if you have anything else to add in the meantime. 

Hey @"KK75", sorry to hear you're having issues with this. Can you please clarify if you're using the website to upload your files or if you're doing it via the desktop app or the mobile app? When was the last time you got this pop up approximately? Any additional information is more than welcome!

Hey @"Drjohngtherapy", sorry to hear about this. Since you've contacted our Support team about this, could you share your ticket ID in order to look it up in our system?