Walter Dropbox Community Moderator

Hey @"x184926", sorry to jump in, but could you navigate to the Sync tab and let us know what you see there too? You seem to be on the General tab in your screenshot.

Hi @"dragomirradev", thanks for the additional information there. Is it OK with you if we reach out via email to investigate this further internally?

Hey @"Nancyp1", sorry to hear about this. Can you please clarify some things for us, so that we can assist further? 1. Do you remember if you had upgraded that account through our website directly or if it was through the app store on a mobile device? 2. Have you tried our self-served look up tool to identify the email…

Hey there @"daviswong", thanks for joining the discussion here and sorry to hear about this. I've just sent you an email to look further into this, so please have a look at your email's inbox and we'll take it from there. Thanks!

Yes, exactly @"Krayakin" - any changes you make on your files within the Dropbox folder while the desktop app is running on your computer, will sync to the website and vice versa. Let us know if you have any other questions!

Hey @"Chris L", sorry to hear about this. Have you tried clearing your browser's cache or a private browsing window since you first noticed this? Does the issue persist on a supported browser? Keep us posted!

Thanks for keeping us in the loop @Nfelsheim - I'm happy to hear it's sorted now. See you around the Community and have a lovely week ahead!

Hey @"Chantal C.4", sorry to hear you're having issues with this. Could you send us a full-page screenshot of the error you're getting so that we can have a visual too? Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here? Keep me posted!

Hi there @"Krayakin", thanks for using Dropbox and welcome to the Community! I can't think of a better way to achieve this other than the one that you mentioned. Have you considered using our desktop app on your computer and re-organizing your files and folders from within the Dropbox folder? This would help avoiding…

Hi @"Jeremybenhamou", sorry to hear you're having issues with this. It sounds like you had enabled the Dropbox backup feature on your computer at some point in the past. Can you please clarify if you have the Dropbox desktop app running on your computer at the moment? If it is, what's its exact status as shown in your menu…

I'm glad to hear it's sorted now, Barry - thanks for keeping me in the loop too! Take care and have a lovely weekend!

Hey @"HKelley", sorry to jump in here, but have you tried clearing your browser's cache or another browser since you first noticed this?

Hey @"Turki Al Nassib", sorry to hear you're still having issues with this. Could you share your ticket ID in order to look it up in our system? Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?

Hey @"dcyphers", sorry to jump in here, but I just wanted to mention that you should be able to achieve this in a couple of ways. For starters, you can locate the photo you'd like to post on Facebook in our mobile app on your Android device and export it to Facebook from there. Otherwise, you could export it to your device…

Are you getting any specific errors or is the installer not running at all, Barry? Could you try using the offline installer from this page and let me know how it goes? PS: If you happen to be on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device…

Hi all, thanks for your reports so far! May we reach out via email to have a further look into this matter internally?

Hey @"Pimlico", sorry to hear about this. Could you clarify the exact steps you take to do this and send us a screenshot of the error you're getting? Have you tried reinstalling the desktop app at all?

Hey @"x184926", sorry to jump in, but may I request another screenshot? This time make sure to make it full-screen so that we can check the paths of the files you're clicking on and their syncing icons as well as the desktop app's status and version as shown in your system tray. Thanks so much!

Thanks for the additional information there @"donbongo" - much appreciated! Could you also send us a screenshot of the desktop app's exact status as shown in your menu bar and check if there are any other apps running on your computer that could be trying to access your files for any reason? Have you tried reinstalling it…

You should be able to unlink the Dropbox Passwords app from your devices using the Dropbox settings page for your account. To do this, navigate to this page and scroll down to the section "View Dropbox content" You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending…

When you say you were using the file as always, were you using any particular third party apps or integrations with Dropbox perhaps, Omar?

Thanks for the screenshots @"recrucial" - much appreciated! If you happen to have a firewall or antivirus running, could you pause them temporarily and try again? Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit.…

Can you clarify when exactly were the last couple of edits you see in your events page? Is it possible that when you were saving the changes on this file, it was overwriting the file? Also, where are you editing the file from exactly? Do you see any other versions that you can restore from there? Any additional information…

Hey @"recrucial", sorry to hear you're having issues with this. Can you please send us a screenshot of where you get stuck so that we can have visual too? Did you try rebooting your computer or relaunching the app since you first noticed this happen? Any additional information will be much appreciated!

When you say not "pure" Android, can you elaborate a tad @"thegarnishment"? What's the exact version of your device's OS? 

Hey @"thegarnishment", sorry to jump in here. Could you try locating the Dropbox mobile app's icon on your phone's home screen? Once you find that, hold your finger on it and select the 'Widget' option that comes up. From there, select your Dropbox Folder and then navigate to the folder you'd like to have a shortcut for.…

Glad to hear it's sorted now and thanks for keeping me in the loop too @"merminy" Take care and see you around the Community!

Thanks for clarifying that for me @"OldMacGuy" - much appreciated. Full support for macOS 12.5 and higher has started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible enroll your other device as…

Thanks for the cooperation @"Andrii_H" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hi there @"DioNik", welcome to the Community and happy Monday! Can you please clarify how exactly are you backing up this drive to your Dropbox account? Are you, for instance, using the Dropbox Backup feature or you've copied or moved your drive to Dropbox and have it syncing through the desktop app from within your…