Walter Dropbox Community Moderator

And is this only happening with online only files @"herrliedholm"? If so, I'd suggest making them available offline before trying to open them on your computer. 

Hey @"Lyralina", sorry to hear you're having issues with this. Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again? If you still get the same results, please send us a screenshot so that we can have a visual too. Thanks!

Hey @"chris567", sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment? Have you tried uploading them through the website perhaps? Keep me posted and we'll take it from there, Chris. 

Hey @"bugoessorn", welcome to our Community and happy 2023! May I ask what plan you're on at the moment? The advanced settings for shared links such as setting a password, expiration date or disabling downloads are only available to customers on Dropbox Professional, Standard, Advanced, and Enterprise plans. Keep me posted!

Hi there @"herrliedholm", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your system tray at the moment? Thanks!

Hi there @"DougCutler", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Does the issue persist with the Dropbox desktop app completely closed? A screenshot of what you see would also help, so feel free to attach…

Hey @"spikejones", thanks for joining our Community and happy 2023! I'm afraid this is not possible with Dropbox Paper at this time as there's no option to password protect your Dropbox files, folders or Dropbox Paper docs. I wish I had more to offer!

Hey @"MRBC001", thanks for posting on our Community and happy Monday! When you uninstall the desktop app from your computer, your Dropbox folder will become a local copy of the content you had stored in your Dropbox account and you should be safe to delete it, if you no longer need the files inside it that is. Otherwise,…

Hey there @7fdrnme, thanks for using Dropbox and happy 2023! Can you please clarify if you're referring to our naming conventions feature and the automation options outlined here? Let me know and we'll take it from there. 

Hey @shinkairi, thanks for posting on our Community and happy 2023! As you probably know, a Unicode encoding conflict happens when two files or two folders with the same name are saved in the same location on your Dropbox account. To resolve this, Dropbox will append one with the words (Unicode Encoding Conflict). You can…

Hi there @"RayLG", thanks for posting on our Community and happy 2023! Can you please let us know what exactly is reported in your account's plan tab at the moment? Also, do you happen to see any files taking up space on this page? Let us know what you find and we'll take it from there. 

Hey @"USMCSGT323", sorry to hear you're having issues with this. I just wanted to mention that, upon reinstalling the desktop app, you need to choose the parent folder of the existing Dropbox folder as the location for this new install. For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need…

Hey @"TreeHugger33", sorry to hear you're having issues with this. Can you please let us know if this persists when you request the desktop site when accessing your shared link? Have you maybe tried adjusting your shared links URL to have them force the browser to download the linked files instead of previewing them? Keep…

Hi there @"Suzanne G.3", sorry to hear you're having issues with this. I'm not sure if you're referring to the automatic camera uploads feature or the Dropbox backup feature. Could you send me a screenshot of the notification you get when you plug your USB devices into your computer? This would help me assist further. 

Hey @"pierreluc", sorry to hear you're having issues with this. Could you send us the whole error log which you can grab by clicking on the hyperlink in your error message? Also, have you ensured that you're not hitting your account's device limit? You can see a list of your connected devices in your Security page, if…

Hey @"Joseph Heller", welcome to the Community and happy 2023! Are you maybe referring to the option to disable downloads or set up expiration dates or passwords for your shared links? If so, note that this is available to Dropbox Professional, Standard, Advanced, and Enterprise customers at this time. If you'd like to…

Hey @"waldbrand", sorry to hear you're having issues with this. Could you please clarify the desktop app's exact status and version as shown in your menu bar at the moment? Also, since you've already reached out to our support team, could you let us know your ticket ID in order to locate it in our system? Thanks a bunch…

Hey @"ejz-drift", thanks for taking the time to share your thoughts about this on our Community and happy 2023! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks so much! 

And what about your backups page @"Luveleen"?

Hey @"radenkovic", sorry to jump in, but I just wanted to confirm that the email you received seems to have come from an official Dropbox domain. Just in case, you can change your account's password as the one time code that was sent to you would indeed only be sent if the password entered was correct. The only timestamps…

Hey @"LRicci", sorry to jump in, but can you try a test file to see if the app is actually syncing? You could verify this by taking a look at your account on the website. If you could also attach a screenshot of how your files inside your Dropbox folder look like and what options you see when you right click on them, I'd…

Hey @"Luveleen", sorry to hear about this. Can you please let us know what exactly is reported in your account's plan tab in regards to your quota? Do you see any files or folders in your homepage or this page? Let me know what you find!

Hey @B2of3, thanks for sharing your thoughts on this with us and happy Friday! As you probably know, the process of accessing a deceased person's account at the moment is outlined here. Having said that, note that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"chemekarobinson", thanks for taking the time to share your thoughts on this in our Community. Could you maybe clarify how exactly you're uploading your photos in the first place? Is it for example, through syncing via the desktop app, via the automatic camera uploads feature or are you maybe using the website? Any…

Hey @"Ailis", sorry to jump in here, but can you let us know if you're running any 3rd party apps that could be accessing your files like cloud or backup services or antivirus programs on your HP Omen computer? If you are, please have a look at this post and let us know if any of the information there helps in your case. 

Hey @"kheberg", sorry to jump in, but could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too?

Hey @"SonnyP", sorry to jump in here, but I wanted to mention that it sounds like your customer's company might be having a syncing issue. Do they make sure that the Dropbox desktop app is 'up to date' and not still syncing (in their system tray/menu bar) their edits when they try to update the shared files in question? Do…

Hey @"Justinw", I'm sorry to jump in here, but could you have a look at this information and let us know if it helps in your case? Just make sure that your desktop app is 'up to date' first and not still syncing or updating your files. 

Thanks for that @"RD photos" I just sent you an email to investigate this further, so please have a look at your inbox and we'll take it from there.

Hey @"bobbyizqu", sorry to hear about this. Could you please let me know what you mean that the file with the jpeg extension is not forwarded to your Dropbox? How exactly is the file shared with you in the first place? Any additional information is more than welcome!