Walter Dropbox Community Moderator

Hey @"mroman", sorry to jump in, but could you send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer? Also, is the desktop app 'up to date' in your system tray or still syncing?

Hey @"mikerain99", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile, here on our Community. 

Hi all, thanks for your reports so far. I just wanted to mention that there's an issue with the search functionality and you can track this incident on this page. Our engineers are working to fix the issue and we'll make sure to keep you posted with any updates we may have. Once again, thanks for flagging this with us. 

Hey @"elainemorrison", sorry to jump in, but I just wanted to mention that you should be able to tell your Dropbox files status, be it online only or available offline by their syncing icons. Hope this helps a tad. 

Hey @"amcoffice", thanks for the ticket IDs. I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon. Let us know if you have anything else to add in the meantime. When it comes to your issue now @"klundq1" - can you clarify if it happens…

Sure thing @"Ruth_Angel" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.

Hey @"benjackson" & @"John999" - thank you both for your feedback on this; we'll make sure to pass it to the team. In regards to your question @"benjackson", I'm afraid this is not possible at this time. Is there any specific reason you'd need your Dropbox folder on an external drive? When it comes to the issue you…

In that case, could you try clearing your browser's cache or another browser and let us know if the issue persists @"klundq1"?

Hey @"AverageVillageIdiot", sorry to hear you're having issues with this. Can you please let me know the exact steps you're taking to open this specific file on your device? Also, do you get the same error when using a web browser to preview this file on our website? Any additional information or a screenshot of the error…

Hey @"Jharn", happy Monday and sorry for the late reply. If you're still having issues with this, would it be OK if we reached out via email to investigate further? 

Would it be possible to send us a screenshot showing the error you're getting so that we can have a visual too @"amik"? 

Hey @"klundq1", sorry to jump in, but could you clarify if you're referring to the website or the desktop app perhaps? Can you let us know the exact OS of your device as well? 

Hey @"Ruth_Angel", sorry to hear you're having issues with this. Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further? 

Hi all, thank you all for your feedback on this. I just wanted to let you know that full support for macOS 12.5 and higher has already started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible. If…

I was referring a codec pack you can install on most media players to enhance the file types they support @"amik" Also, just to clarify, you can preview the files normally on our website, right? 

Glad to hear it's sorted now and thanks for keeping us in the loop too, Daniel. See you around the Community and have a lovely weekend!

Hey Daniel, sorry to jump in here. Could you try locating the folders with the blue icons and see if you can find the files that are being uploaded and move them out of your Dropbox folder and then back in? You should be able to tell which files those are by their blue syncing icons. Let us know of any updates @"djmalan"

Hey @"amik", sorry to hear you're having issues with this. Can you please let me know if this happens with just this specific mp4 file or if it's affecting other files as well? Have you made sure that your devices (and media players) have the necessary codecs to play this type of files on your machines? If you could send…

Hey @"raphaelamann", thanks for posting on our Community! Can you please clarify if you're referring to the Dropbox Gmail Integration or if you had something else in mind, like the Email to Dropbox feature? If you could also provide some additional information about what you'd like to accomplish or what you'd like to see…

No worries @"Vitalia" - you've got

Sorry to hear this persists @"Vitalia" - may I reach out via email to have a further look internally?

Hey @"elsieljane", sorry to hear you're having issues with this. Could you let us know if you're facing this problem on the mobile app, the desktop app or if it happens when you're using our website? If it's not too much to ask, can you also send us a screenshot of a sample search showing this behavior? Any additional…

Hey @"Jharn" - sorry to jump in, but I just wanted to mention that our latest, stable version of the desktop app is 159.4.5870. You seem to be running a beta version at the moment. Could you check if you notice this behavior on the stable version as well? You can download it from this page. Just make sure to toggle off the…

Hey @"Simonp0123", sorry to hear you're having issues with this. Can you please clarify your device's OS and the version of our mobile app installed there as well? Have you cleared the app's cache since you first noticed this issue? Let me know and we'll take it from there. 

Hey @"Vitalia", sorry to hear you're having issues with this. Could you check if there's a pending update for your device's OS and the mobile app's version too? If so, make sure to install them and try restoring your purchase again. In case you're still getting an error, please send us a screenshot so that we can have a…

Hey @"Annarita Battista Pleasy", sorry to ask, but have you tried asking for the verification email through another browser? If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well. Keep us posted!

Hey @"pavel8", would it be OK if I send you an email to have a further look internally? 

Hey @"Francis L.4", sorry to hear you're having issues with this. Can you please let us know the exact status and version of the desktop as shown in your system tray at the moment? Is it 'up to date' or still syncing? Also, could you send us a screenshot of how the folders you're selecting to be available offline on your…

Hey @"Briskola", thanks for your feedback on this - it's been noted in our system. Let us know if you have anything else to add. 

Hey @"pavel8", thanks for joining the discussion here. Could you clarify if this was an email you received or a pop-up notification within the Dropbox app? If you happen to have a screenshot of it, feel free to send it along.