Walter Dropbox Community Moderator

Thanks for the additional information and the screenshots too @"Dario1250". Could you maybe try moving them out of your Dropbox folder and then back in? 

I see, thanks for clarifying that for me @"MM46" Would it be OK if I reached out via email to have a further look internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. PS: I've un-accepted the solution for you, no worries. 

Hey @"Michaelxc23", sorry to hear about this. Could you maybe share your ticket ID so that we can look it up in our system? If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it. 

No worries @"Duforbes" - I'm just glad I could help. See you around the Community and take care!

Hey @"MeeshLSU", sorry to hear about this. You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. If you notice this happening in the future, don't hesitate to let us know so that we can look further into this.…

Hi there @ps-gfc, sorry to hear about this. When you contacted our support team about this did you get a ticket ID by any chance? If so, please share it here so that we can look it up in our system. Otherwise, since we'd need some additional information, may we reach out via email to have a further look internally? Let us…

Hey @"MM46", sorry to hear you're having issues with this. Can you please clarify if you had initiated the trial for your subscription through our website or if it was through the app store on a mobile device? Also, when you say a business plan, can you let us know which one exactly or clarify what's shown in your plan…

Hi there @"Mikewarriner", thanks for flagging this with us. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app installed there as shown in your menu bar? If you could also send us a screenshot of the error you see, I'd appreciate it. Let me know what you find and we'll take it…

Thanks for the screenshots @"LRicci" - much appreciated. Could you let me know if you've given full access to the desktop app since you set it up on your computer?

Hi @"onewil" & @"brotskydotcom", thank you both for your feedback on this. I just wanted to mention that you can also have a look at this idea and upvote it as well to show your interest. 

Hi @"soulchip", thanks for dropping by our Community to share your thoughts on this and happy 2023! I just wanted to mention that your feedback has been noted in our system. As for reducing the hard drive space used on your Linux device, you can use selective sync instead of online only files. Please let me know if you…

Hey @"Duforbes", thanks for posting on our Community and sorry to hear you're having issues with this. If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder…

Sorry to hear this persists @"Lyralina" Is the desktop app's icon showing up in your system tray at all? Could you try the offline installer from this page one more time for me and let me know how it goes? Also, if you happen to be on the Basic plan, make sure that you have no more than 3 connected devices to your account…

Hey @"BEstes", thanks for using Dropbox and welcome to the Community! I'm not aware of an integration or 3rd party app that could help with this, so you'll need to download your files from Vimeo and upload them to Dropbox manually. That said, note that I'll keep this thread open as there might be a Vimeo user around our…

Hey @mattbailey, thanks for using Dropbox and welcome to the Community! You can switch your Dropbox subscription from monthly to yearly at any time by selecting the yearly option in your account settings under the billing tab. You'll begin your new annual subscription at your next renewal date, and you'll be charged…

Hey @"chosen2945" & @"Nicklas Boesen", sorry to hear you're having issues with this. Can you please clarify what is shown in your plan tab in regards to your quota? Do you see any files or folders taking up space in your homepage or the backups page? Let us know what you find and we'll take it from there . 

Hi there @"patrickthetroubled", sorry to hear about this. Can you please let us know what your account's plan tab is reporting in regards to your quota? Also, do you see any files or folders taking up space on your account's homepage or your backups page perhaps? Let us know what you find and we'll take it from there, Pat. 

Hi @Karen Ivy, welcome to our Community! Your Dropbox folder on your computer is like any other folder on your computer, only with syncing properties. This means that actions you take on files or folders in your Dropbox folder while the Dropbox desktop app is running will sync across your connected devices and the website…

Hey @"Csclaudia", sorry to hear about this. Can you clarify what exactly is reported in your account's plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or your backups page perhaps? Keep me posted!

Hi @"vallencesp", thanks for using Dropbox and welcome to the Community! I'm afraid that there's no way to apply automation rules on multiple folders or sub-folders at this time, you'd need to do it separately for each folder. Also, it's not currently possible to copy an automated folder and keep its automation settings,…

Hey @"jainraje", sorry to hear you're having issues with this. Can you please clarify if you've enabled the desktop app to auto-start when you boot your device as outlined here? Let me know and we'll take it from there. 

Hey @"Dario1250", sorry to hear about this and thanks for all the details you have provided and the screenshots too. Can you please clarify the desktop app's exact status and version as shown in your menu bar at the moment? Also, did you reboot your computer since you first noticed this happen? Let us know and we'll take…

Hey @"ks17", sorry to hear you're having issues with this and thanks for the detailed report. Can you please clarify the exact version of your browser and send us a screenshot of the page that's timing out for you? Thanks!

Hey @IGOTHACKED1, sorry to hear that. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here on our Community. 

Thanks for the error log @"pierreluc" Could you try installing the latest, stable version of the desktop app and let me know if you still get the same results? I'd suggest using the offline installer from this page directly. 

Hey @"naoko_cuyana", sorry to hear you're having issues with this. I just tested this out on my Chrome browser and it works just fine for me. Are you sure you're following the steps my colleague @"Hannah" mentioned?

Hey @"SusanU",sorry to her you're having issues with this. In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one following the steps outlined here. Let us know how you get on.

Hey @"cm2036", sorry to hear about this. Could you try installing the latest, stable version of the desktop app from this page and let us know if this persists? Thanks!

Thanks for clarifying that for me @7fdrnme So, what you need to do in this case, is move the keyword's box after the filename's box when setting up or editing the automation rules for the folder you've applied this naming convention on. Here's a screenshot of what I'm referring to, so I can help you visualize: I hope this…

Hey @"Graham Collinson", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Did you get any emails from Dropbox informing you about it perhaps?