Walter Dropbox Community Moderator

Hey @"gloriacc88", sorry to hear you're still having issues with this. May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well. 

Are they still having issues with accessing your shared links @"KBettmann" ? If so, a screenshot of what they get on their end would be much appreciated. 

Hey @"Sydenham", sorry to hear you're having issues with this. Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual? Thanks!

Hi @"jdpak2", would you be able to post a couple of screenshots so that we can have some visual samples as well? Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

Do you happen to be running any antivirus or ad-blockers @"R-" ? If so, could you temporarily disable them and let us know if it improves matters for you? 

Hi all, thanks for your reports so far. I just wanted to let you know that our engineers are aware of this issue and they're actively working to fix it. We'll let you know more once we have an update to share.

Could you maybe navigate to this page and let me know if you find anything there @"dino_batista"? 

I'm glad to hear it's sorted now @marivasel - thanks for keeping me in the loop too. See you around the Community and take care! 

If you're using an incognito window of your web browser you shouldn't be logged into a Dropbox account already @"KBettmann" Can you give it a go and let us know the results? 

Hey @marivasel, sorry to hear you're having issues with this. Can you click on the arrow that shows up next to the 'Modified' header and from there click the 'size' option? 

Thanks for clarifying that for us @"BD_CSB" Could you also let us know the app's version and status as shown in your taskbar? Also, have you tried reinstalling the app since you first noticed this?

Thanks for the screenshot @"earlmuck" So you'd like to uninstall Dropbox from your computer completely - right? If that's so, you can follow the steps outlined here. 

Hey @"R-" - sorry to hear you're having issues with this and thanks for all the details. Just one last thing though, have you ensured that your browsers are completely up to date? If you did, you can also try clearing the browser's cache or even try an incognito window with no extensions or plugins running. Keep me posted…

Hey @"earlmuck", thanks for posting on our Community! Can you please send us a screenshot of the exact message you're referring to? This would help us assist further. 

Hey @"joelme123", thanks for posting on our Community! I believe the feature that you're looking for is our file requests. As for how you'd be achieving what you had in mind, you can start from this discussion and this one. I hope this helps!

Hey @"Red Gerran", sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Hey @"dino_batista", sorry to hear about this. Can you please clarify what's shown in your plan tab in regards to your quota? Do you see any files or folders taking up space on your backups page online perhaps? As for the content of your Dropbox folder, have you ensured that you don't have any selectively un-synced…

Hey @"Fernando F", sorry to hear you're having issues with this. Could you have your friend copy the content of the folder into a new folder and then try to share that one? If you still get the same error when trying to add it to your account, please send us a screenshot of the exact message you get and clarify how much…

Hi @"Starseed", thanks for sharing your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. 

Hey @"uec911", thanks for your feedback on this - it's been noted in our system. In the meantime, maybe the Recents section would do the trick? Keep us posted!

Can you confirm your device's OS and the app's exact status and version as shown in your menu bar then @"Mandy_Yuille"? Have you rebooted your computer since you first noticed this? 

I'm happy to hear this worked @"tko1908" Let us know if anything else comes up!

Take your time to test this out @"tko1908" Just let us know of any updates when you get the chance.

We're happy to hear it's sorted now and thanks so much for keeping us in the loop on this @"Scanlon44" See you around the Community and take care!

I'm glad to hear it's working now and thanks for keeping us in the loop @"mattiaa" Can you let us know if it's working for you now as well @"Mandy_Yuille"? 

Do you happen to have a lot of licences on your team account @"BillyG"? Can you maybe check from the members tab to see if there's a member of the team that's showing high storage usage? You can do this by clicking on the column header twice as this would sort the members from largest to smallest. 

Hi there @"jdpak2", sorry to hear you're having issues with this. Can you please let us know if you notice this on a specific file type or if it's affecting all of your files? Thanks!

Hey @"spmish", sorry to hear about this. Can you please let us know the version and status of the Dropbox app installed on your machine? Also, have you ensured that you're running Nautilus 3.10.1 or later? Any additional information is more than welcome!

Thanks for your feedback on this @"stalkerski" - it's been noted in our system. Let me know if you have anything else to add. 

Since you're on the 2020 release of Paper now, all new Paper docs will be created and organized like any other files on dropbox.com. Are you having issues with locating any of your previously created Paper docs @SirLothar?