Walter Dropbox Community Moderator

Sure thing @"Albaroody" - you've got

Hey @"MarkRAllen", sorry to hear about this. Do you happen to have a ticket for your interaction with our Support team? If so, please send it along so that we can look it up in our system. Thanks!

I can send you an email to the email address that's associated with your profile here on the Community @"Albaroody" Let me know if that'd be fine with you. As for you @"rayvanb", please have a look at your email's inbox and we'll take it from there - I just sent you a message!

Hey @"Delanoble" & @"CanGrad S.", sorry to jump in here, but would it be OK if we reach out via email to investigate further?

When you cancel your subscription your account doesn't get immediately downgraded to the Basic plan, but at the end of your current billing cycle @"Brunt" I hope this clears things up and thank you for the feedback on this too. Let me know if you have anything else to add or ask. 

Thanks a bunch @"danchitnis" - you've got

Hey @"sarahsarah98", sorry to hear you're having issues with this. Can you please clarify the app's status and version as shown in your menu bar at the moment? Also, have you rebooted your computer at all since you first noticed this?

Hey @"eliasbencho79", thank you for your feedback on this. It's been noted in our system. While we're at it though, have you considered using an automation to convert the file type from HEIC to JPG? Let us know if that would help!

Thanks for clarifying that for us @"rayvanb" & @"DANRAT". Would it be OK if we reach out via email to have a further look internally at this point? Let us know and we'll use the email address that's connected to your profile here on our Community. 

Hey @"Brunt", sorry to jump in here, but you should be able to cancel your Dropbox subscription's renewal as outlined here. To be specific, navigate to your account's plan tab and scroll down the page till you find the Cancel plan option. I hope this helps!

Hey @"danchitnis", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point?

Hey @"llayen0314", sorry to hear you're having issues with this. Could you check if what's described here helps in your case as well?

No biggie @"Mannen" - I'm just glad to hear it's sorted now. See you around the Community and take care!

Hey @"JFJ" & @"Gary18", thanks for the nudge here. I've just sent you both an email to investigate further, so please have a look at your inbox and we'll take it from there. 

Hey @"DANRAT" & @"rayvanb" - sorry to hear you're having issues with this. Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder? Thanks!

Thanks a bunch @"ptchandler" - you've got

Hey there @"miningengineer", sorry to hear about this. Could you please let us know if you've contacted our Support team about this? If you did, could you share your ticket ID so that we can look it up in our system? Thanks!

Hey @"domenico_ds", thanks for posing on our Community and sorry to hear you're having issues with this. The option to import from other password managers should be visible in your Dropbox Passwords preferences. To navigate there, click on the upper left dotted icon when on your homepage and then click on Passwords. Once…

Hey @"bahartug", sorry to jump in here. It's not quite clear what you're trying to accomplish; could you clarify if you'd like to enable the Dropbox Backup feature and you're getting an error or if you're trying to disable it instead? Any additional information is more than welcome!

Hey @"elainemorrison", sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place? Are you ensuring that the file is locally available to your computer first by making it available offline? Also, have you considered using the Gmail add-on as an alternative way to achieve what you…

Hey @"ZACKMASKELL", sorry to jump in here, but could you perform a clean, advanced reinstall and let us know how it goes? 

No worries @"Eamonn McDonagh" - we're just glad to hear it's sorted now. See you around the Community and take care!

This would be the one that's connected to your profile here, on our Community @"BB27" If you'd like to do this from your end though, you can try using this form through an incognito window without logging into any Dropbox account and let me know the ticket ID so that I can locate it in our system. 

Thanks for clearing this up for me @"ptchandler" Would it be OK if I reach out via email to have a further look internally at this point? 

Hey @"Jshynn" & @"Albaroody", sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password? If you can't find it, let us know and we'll reach out via email to investigate further. 

Hey @"dgmccartney", sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too. 

Hey @"Cheridragul", @"Zedgame", @"Dallal", @"daniellat" & @"nickdrop" - I've just sent you all an email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"Mannen", welcome to the Community! If you have initiated a trial for a Dropbox for Business Teams subscription, you can cancel it as outlined here. Otherwise, you'd need to follow these steps. I hope this helps!

Hey @"AlQamar", sorry to hear you're having issues with this. Can you please clarify if you're using the desktop app, the mobile app or the website to download your files? If you're getting a specific error, please feel free to send us a screenshot, so that we can have a visual too. 

Hey @"Charles Dickens", sorry to jump in here, but could clarify if you're using the full desktop app on your machine or only the CLI version? If you have the headless installation, have you tried using the command outlined here to disable the auto-start up of the app?