Walter Dropbox Community Moderator

Glad to hear it helped and thank you for the feedback too @"KathrynG" - it's been noted in our system. Let us know if you have anything else to add or ask!

Hey @"Eamonn McDonagh", sorry to jump in, but could you let us know what exactly is reported in your account's plan tab in regards to your quota? 

Hey @"statona", did you reboot your computer at all lately or did you relaunch the desktop app since you made those changes? If you did and this persists, can you send us a screenshot of the app's exact status and version as shown in your system tray?

Hey @"KathrynG", sorry to jump in here, but have you tried double clicking on your backed up folder on this page to navigate their content? 

Hey @"Emanuel O.", sorry to jump in here. I just wanted to mention that in your case, you can either download (or export) a copy of your file as a file type that can be added to Dropbox (like .docx), and then upload it to Dropbox (but it won’t be a web-based file anymore), or create a new web-based file in Dropbox, and…

Hi there @"yourekillingme", I'm sorry to jump in here, but could you send us a screenshot of the exact error you've been getting so that we can have a visual too? Also, can you clarify if your Desktop and Documents folders are located in their default locations on your computer or if you have moved them somewhere else?

Could you check this article and let me know if it helped @"ptchandler"?

Hey @"suev", sorry to hear you're having issues with this. Did you reboot your computer after disabling One Drive and reinstalling Dropbox on your machine? If you did and this persists, you might need to completely uninstall One Drive from your computer, at least temporarily. 

Hey @"EricBuist", sorry to jump in here, but have you rebooted your computer since you noticed this? If you did and still can't see your profile's picture on the top right corner of the window that comes up when you click on the Dropbox icon in your taskbar, you might need to reinstall the app. Also, you didn't clarify,…

Hey @"dal72", sorry to hear you're having issues with this. Can you please let us know the exact status and version of the Dropbox desktop app as shown in your menu bar? Also, have you maybe tried resetting your Camera Uploads settings through the app's preferences? To do this: * Click on the Dropbox icon in your menu bar…

Hey @"jurilog", sorry to hear about this. Would it be OK if we send you an email to have a further look internally?

Hey @"ptchandler", sorry to hear about this. Have you maybe tried clearing your browser's cache or another browser? Can you see the updated status of the files you send for signature on this page? Let me know what you find!

Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error? If you do, would it be OK if we send you an email to investigate further? 

Hey @"andyleonard", sorry to jump in, but could you send us a screenshot of the desktop app's exact status and version as shown in your menu bar and another one of how the files in your Dropbox folder look like on your computer? 

Hey @"rgnx91", sorry to jump in, but I just wanted to mention that it seems that you were recently updated to the latest version of the Dropbox app for Macs which moves your Dropbox folder to ~/Library/CloudStorage and can no longer be found in your Mac's favorites, but under your Mac's Locations instead. For more…

Hey @"p aplin vft", sorry to jump in and thank you for your feedback on this. I just wanted to mention that team admins can set new folders to not sync automatically via the team selective sync feature, however it can only be applied on the top-level folders and their first subfolder. What you can do in such cases, is when…

Hey @"radlyeel", could you send us a screenshot showing the syncing icons on the files in your Dropbox folder and what you see in your menu bar? Also, does this test file you mentioned appear on the Dropbox website? 

Hi all, thanks for your reports so far on this. For anyone affected who'd like to have a look internally, please let us know here and we'll reach out via email to investigate further. 

Thanks for the screenshots @"Leilei06" - most appreciated. Could you try clearing the app's cache and your browser's cache as well, or try another browser, and let me know if you get any different results? 

I see, thanks for clarifying that for me @"kimsel" Could you clear your browser's cache or try another browser and let me know if you get any different results? 

Hey @"NullLayer ", could you clarify if you've tried any of the troubleshooting steps mentioned earlier in this discussion? 

Hey @"Leilei06", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Apart from the app, have you tried a web browser to download your files? Let me know and we'll take it from there. 

Hey there @"kimsel", sorry to hear you're having issues with this. Can you please let us know the Dropbox desktop app's exact version and status as shown in your menu bar at the moment? Also, are you having with searching your files in Dropbox via a web browser too? Keep us posted! 

Hey @"Marijke95", sorry to hear you're having issues with this. Could you please let me know if you've tried disconnecting the Canva app from your account and re-connecting it anew through the App Center? Let me know how it goes!

Hey @"Gsh1" & @"jima999", could you check if this helps improve matters for you too?

Hey @"Bard76", sorry to hear about this. Did you reboot your computer since you first noticed this? Could you try clearing your browser's cache or another browser and let me know if this persists? 

Hey @"Real Nice Films", sorry to hear you're having issues with this. Since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

Hey @"threedots", sorry to jump in, but have you tried another wifi network or doing this via cellular data at all since you first noticed this?

Hey @"talhaZafar", could you clarify to which interface you're referring exactly? Are you referring to the desktop app that was deprecated back in January? 

Hey @"HRodzPR", sorry to hear about this. Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so that we can have a visual too?