Walter Dropbox Community Moderator

Hey @"Architetto D.", sorry to hear you're having issues with this. Can you please clarify the type of files you're noticing this happen with? Are you perhaps referring to the issue you had reported back in January posted here? Any additional information is more than welcome!

Hey @SirLothar, sorry to jump in, but can you navigate to the menu button on the upper left or your page and select Paper from the options there? It should look like this:

Hey @"gezille", thanks for using Dropbox and welcome to our Community! It seems that your device was/is eligible for the 6 month promotion and the annual mention in your second screenshot is not correct. Do you see the promotion's expiration date perhaps in your plan tab? Any additional information is more than welcome!

Hi there @"fabmol", sorry to hear you're having issues with this. Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests? Let me know what you find and we'll take it from there, Fabio. 

If syncing gets stuck at the exact same number again, please send me a screenshot of the app's exact status so that we can have a visual too @"Berlin" Thanks so much!

Hey @"Berlin", sorry to hear about your syncing issue. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar on the affected device? Have you tried fixing your hardlinks and permissions as outlined here since you noticed this by the way? Keep me posted!

Could you download and install the latest version of the desktop app from this page and let us know how it goes @"billstangel"?

So, in this case, you can change from using an authenticator app to receiving an SMS text to access your account or disable the feature in general. Can you give this a go through your account's Security page and let me know if it helps @"stalkerski"?

Hey @"SashaM", sorry to hear you're having issues with this. Can you please clarify your device's exact OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar as well? Have you tried pausing syncing or quitting the app when editing the files through the 3rd party apps you…

Hey @carolecarre, welcome to our Community and thanks for using Dropbox! The easiest way would be to install our Android mobile app and upload your files using the (+) button from there. Once you're done with uploading them to Dropbox, you can go ahead and delete the originals from your mobile. Otherwise, you could also…

Hey @"drabtz", could you elaborate a bit more on the issue you're facing and provide some additional information such as your device's exact OS version, the version of the mobile app installed there etc.? 

Hey @"Emma19" - sorry to hear you're having issues with this. Have you cleared your browser's cache or tried another browser since you first noticed this?

Hi @"BillyG", could you clarify where exactly you are looking to calculate your members' accounts storage? The backup of each member would be in their personal folders so it wouldn't be accounted for in the team or shared content.

Hey @"pk_nyc", sorry to jump in here, but could you ask them to clear their browser's cache or try another one? Also, have they tried rebooting their computer and router at all since they got this message? If it's not too much to ask, could you also clarify the app's extension? Is it perhaps an archive/zipped file or a…

Hey @"stalkerski", welcome to our Community and thanks for using Dropbox! Can you please clarify what exactly you'd like to accomplish here? Do you want to disable the Authentication App as a way to log into your account since you're using security keys now, am I getting this right? Let me know more and we'll take it from…

Do you happen to have any 3rd party apps like backup, syncing or security services running on your computer @"TRC117"? If so, please have a look here as you might some useful information. In any case, please keep me posted!

Hi @"myownbiggestfan", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting? Also, have you tried clearing the apps' cache since you first noticed this? 

Did you grant Dropbox full disk access as outlined here as well @"TRC117"?

Hi @"son_ste", I just merged your post under this discussion as I think your query echoes the OP (original post) here. Feel free to take a look and let us know if you have any other questions. --- Ciao @"son_ste", ho appena unito il tuo post a questa discussione poiché penso che la tua domanda faccia eco all'OP (post…

Hey @"TRC117", sorry to hear you're having issues with this. Could you please send us a screenshot of the options you get when you right click on files in your Dropbox folder and another one of the app's exact status and version as shown in your menu bar? This would help us assist further. 

Hi @"ch4rl13", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, have you tried clearing the app's cache at all since you first noticed this?

Hey @"AndrewW1",thanks for clarifying that for us. In order to download all the content of your team, you'll need to make sure you have access to the folders via the content tab. Once this is done, you can download all of your files through your homepage. After you've downloaded (and backed up) your content, you can remove…

So, you'd like to backup your internal hard drives Dropbox using the Dropbox Backup feature. Is that correct @"wonsnot"? If that's so, I'm afraid it's not possible at the moment as you can only backup your computer's OS folders like Downloads, Desktop and Documents and supported external drives at the moment with Dropbox.…

Sure thing @"thedbuser" - just let us know of any updates!

Hey @"jlmferguson" - it seems that you checked the status page a little bit before it got updated. If you check now, you'll see that there's a partial outage at the moment that's under our radar. We'll update you once we have more information to share. 

Hey @"wonsnot", could you elaborate on the problem you're facing so that we can assist further? 

Hey @"HelloHoffy" - thanks for your feedback on this. It's been noted in our system. Please let us know if you have anything else to add. 

Hey @"JulieBee", sorry to hear about this. Could you send us a screenshot of your plan tab and clarify where exactly are you getting a notification that you're out of quota in Dropbox?

Hey @"ikala", sorry to hear you're having issues with this. Are you not getting an option to delete the backup on this page at all? Have you maybe tried clearing your browser's cache or trying another browser? 

Hey @"hales1", can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot? For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray? Any additional information is more than…