Walter Dropbox Community Moderator

Hey @"GeertS", sorry to hear you're having issues with this. Can you please let us know the exact steps you take to upload your files and, if possible, send us a screenshot of the exact error you've been getting? Thanks so much!

Hey @"Arnhart", sorry to hear about this. Can you please clear your browser's cache or try another browser and let me know how it goes? Thanks so much!

Hey @LJSB3, sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"bluzeharp", thanks for posting on our Community and happy Friday! May I ask how exactly are those files shared with you in the first place? If it's through a shared link, have you tried forwarding that to your computer and opening it from there? Otherwise, you could download or export it on your phone and upload it…

Hi there @"mnp22", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one of the preferences you mentioned? If you could also clarify your device's exact OS version, I'd appreciate it. Thanks!

So, on your iPhone and your iPad, were you also logged into the same Dropbox account @"dmgonzales" ? 

I see, thanks for clarifying that for me @"mattiaa" Would it be OK if we reach out via email to have a further look internally at this point?

Thanks for clarifying that for us @"macorez" Could you try re-enabling these warnings by navigating to the app's Preferences under the Account tab and pressing the Alt + H (Windows) buttons. Once you press these buttons, click on the 'Reset File System Warning options' that comes up and then 'Apply'. Let us know if this…

Hey @"dmgonzales", sorry to jump in here, but could you clarify if you were logged into your Dropbox account when trying the link from your phone?

Thanks for the ticket IDs, Robi! I just located them in our system and passed it on to a member of the team along with your comments here. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Thanks for keeping us in the loop @"spmish" - we're glad to hear it's sorted now. See you around the Community and take care!

There should be a way to close this window, can you try zooming out and let me know how it goes @"chosen2945"? Otherwise, you could try clearing your browser's cache or another browser. 

Hey @"RS2020", thanks for joining the Community and sorry to hear you're having issues with this. As this would be an account specific issue, I'd suggest reaching out to our team through this link. Let us know the ticket ID once you get it so that we can ping the relevant team asap. Thanks!

Hey @"SS6005", can you please clarify when are you getting this message exactly? If it's when trying to add a shared folder to your account, it may be larger than 2 GB, thus the message about your quota. Keep me posted!

Hey @"Eventyrridderne", sorry to jump in here, but could it be that there's already an account associated with this email address of yours? Have you tried another email address as a test perhaps? 

Thanks for clarifying that for me @"mattiaa" & @"Mandy_Yuille1" Could you try reinstalling the app and let me know how it goes?

Hey @"dodisnake", sorry to jump in here, but have you tried reinstalling both the Dropbox app and Valorant to see if that improves matters at all? If your computer supports it, have you considered removing the S mode app and use the desktop app instead? 

Hi there @"Miguel Mostafa", sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? 

Thank you both for your updates @"mattiaa" & @"Mandy_Yuille1" - much appreciated. Can you please confirm that you're not having any issues with sharing links to your files or folders when you do it through our website instead of the desktop app? 

Hey @"lolaluna", thanks for using Dropbox and posting on our Community! I'm afraid the option to have your files online only is not available to Basic accounts at the moment, only users on Dropbox Plus, Family, Professional, or Business plans. I hope this clarifies!

Hey @"LoriRB", sorry to jump in here, but could you maybe try these steps and let us know if they helped improve matters for you? 

Can you send us the full-page screenshot so that we can see if the app is 'up to date' or still syncing @"mattiaa"? Also, could you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?

Hi all, thanks for your reports on this. We just checked back on this internally and it should be fixed now. If you're still facing issues with this though, you could try clearing your browser's cache and cookies and try again. Keep us posted anyhow!

Thanks for the additional information @"sercan karakaya" - much appreciated. May we reach out via email to have a further look internally at this point? 

I'm afraid you'd need to contact Grammarly's support for more information on the progress of this issue. Let me know if you have any other questions, Gloria. 

Have you tried deleting the shared link and re-creating it anew @"KBettmann"? Maybe that will do the trick.

Hey @"Mandy_Yuille1" & @"mattiaa", could you confirm that you've granted full disk access to Dropbox as outlined here? If you did and this persists, a screenshot of the app's exact status as shown in your menu bar would be much appreciated. In the meantime, you can use the website instead. 

Hey @"sercan karakaya", sorry to hear about this. It sounds like your shared links may have been banned. Did you receive an email from Dropbox informing you about this perhaps? Let me know what you find and we'll take it from there. 

Thanks for the quick response, Siobhan - much appreciated! Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?