Walter Dropbox Community Moderator

Hey @"loglow", sorry to hear you're having issues with this. Did the suggestions outlined here help at all in your case?

Hey @"gpharm", sorry to hear you're having issues with this. Would it be OK if we send you an email to look further into this internally? Let us know and we'll use the email address that's connected to your profile here, on our Community. 

Hey @"JohnGoodwillie", thanks for clarifying that for us. It seems that the email you received is legit and is probably prompting you about this update. If you choose to move forward with the update, make sure to familiarize yourself with the changes outlined here. Hope this helps!

Glad I could help @"khinkeh" See you around the Community and have a lovely weekend!

Hey @"LvH", thanks for posting on our Community and providing your thoughts on this. Your feedback has been noted in our system. It seems that you haven't opted in the beta for Mac OS users, so you haven't received this update yet on your device. If you’re interested in joining our private beta, you can turn on early…

Hey @"Antonio Segurado", thanks for posting on our Community and happy December! Could you check if the email is coming from an official domain of Dropbox? If it's indeed legitimate, we can send you an email to have a further look internally. Just let us know!

You should be able to request access for the MacOS beta forum from this page. Let me know of any updates @"Styline"

Hey @"Styline" - sorry to jump in, but could you check the information I just posted here and let me know if they help with your Spotlight search issues? As for the AirDrop issue, you can have a look here, if you're part of our MacOS beta forum, for some possible suggestions. 

Thanks for the additional information @"Guntis1111" and sorry to hear you're also having issues with this @"ulba" Following the update where the Dropbox folder was moved to ~/Library/CloudStorage, Spotlight sometimes does not re-index the folder until after it is opened for the first time. You can simply open the Dropbox…

Hey @"Luc-FJ", sorry to jump in here, but could you try clearing your browser's cache or another browser? If the issue persists, you can also try disconnecting the Dropbox for G Suite integration from your account's Connected Apps tab and re-connecting it anew from the App Center. Let us know of any updates!

Hey @"khinkeh", thanks for posting on our Community and sorry to hear you're having issues with this. Can you please confirm that you've set your files to be online only on your machine following these steps? You could also tell by taking a look at the syncing icons of the files inside your Dropbox folder. If you have…

Can you have a look locally at your computer and let us know if you see two different Dropbox folders or just one, Osiris? A screenshot of how it looks like on your end along with the app's exact status as shown in your system tray would also help!

Could you download and install the latest version of the desktop app from this page and let me know if this persists @"Guntis1111"? 

Hey @"Guntis1111", sorry to hear about this. Can you let us know the version and exact status of the desktop app installed on your computer as shown in your menu bar? If you could also send us a screenshot of how it looks on your end when you do this, I'd appreciate it. Thanks!

Hey @"osiris jorge p.", sorry to hear you're having issues with this. Could you please confirm that you've followed these steps to move your Dropbox folder? Thanks!

Thanks for the cooperation @"Delanoble" - you've got

Sure thing @"CanGrad S." - you've got

Hey @"IWantMyFilesBack", sorry to hear about this. It sounds like you might have enabled the Dropbox Backup feature at some point on your computer. If that's the case, you can disable it as outlined here. 

Hey @"ps-3", sorry to hear about this. Could you please send us a screenshot of the error you get, if any, when the app crashes? 

Hey @"gencersumbul", sorry to hear about this. Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later. We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time. You can learn more about our supported distros for…

Hey @"CGM" & @"Marty74" - thanks for the nudge here. Would it be alright with you if I reached out via email to have a further look internally? 

Is it possible that you're referring to the update outlined here then @"MDWSkySurvey"? 

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @"dasch87" See you around the Community and have a lovely week ahead!

No worries @"schomer80" - I'm just glad to hear it's sorted now. Take care and see you around the Community!

Glad to hear it's sorted now and thanks for keeping me in the loop too @"JonShad" See you around the Community and have a lovely week ahead!

Hey there @"frugalman", sorry to hear you're having issues with this and thank you for your feedback as well. As we'd require some additional information to assist further, I just reached out via email to investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there.…

Hey @"dasch87", sorry to hear you're having issues with this. It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got. Can you clarify what you'd like to accomplish here?…

Hey @"schomer80", sorry to hear about this. May I ask how long this has been happening for you? Have you tried clearing the app's cache or reinstalling the app since you first noticed this? Any additional information is more than welcome!

Hi there @"MDWSkySurvey", sorry to hear about this. Can you please let us know if this secondary hard drive is an external drive or an internal one? Apart from that, can you take a look at the app's preferences, under the Sync tab, and let me know where your Dropbox folder is located at the moment? What is the app's exact…

Hey @"studiobaron", sorry to hear you're having issues with this. Can you please clarify what plan you are on at the moment? Also, did you upgrade through our website directly in the first place or was it through the app store on a mobile device perhaps? This will help us assist further.