Walter Dropbox Community Moderator

Hey @"ejz-drift", thanks for taking the time to share your thoughts about this on our Community and happy 2023! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks so much! 

And what about your backups page @"Luveleen"?

Hey @"radenkovic", sorry to jump in, but I just wanted to confirm that the email you received seems to have come from an official Dropbox domain. Just in case, you can change your account's password as the one time code that was sent to you would indeed only be sent if the password entered was correct. The only timestamps…

Hey @"LRicci", sorry to jump in, but can you try a test file to see if the app is actually syncing? You could verify this by taking a look at your account on the website. If you could also attach a screenshot of how your files inside your Dropbox folder look like and what options you see when you right click on them, I'd…

Hey @"Luveleen", sorry to hear about this. Can you please let us know what exactly is reported in your account's plan tab in regards to your quota? Do you see any files or folders in your homepage or this page? Let me know what you find!

Hey @"B2of3", thanks for sharing your thoughts on this with us and happy Friday! As you probably know, the process of accessing a deceased person's account at the moment is outlined here. Having said that, note that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"chemekarobinson", thanks for taking the time to share your thoughts on this in our Community. Could you maybe clarify how exactly you're uploading your photos in the first place? Is it for example, through syncing via the desktop app, via the automatic camera uploads feature or are you maybe using the website? Any…

Hey @"Ailis", sorry to jump in here, but can you let us know if you're running any 3rd party apps that could be accessing your files like cloud or backup services or antivirus programs on your HP Omen computer? If you are, please have a look at this post and let us know if any of the information there helps in your case. 

Hey @"kheberg", sorry to jump in, but could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too?

Hey @"SonnyP", sorry to jump in here, but I wanted to mention that it sounds like your customer's company might be having a syncing issue. Do they make sure that the Dropbox desktop app is 'up to date' and not still syncing (in their system tray/menu bar) their edits when they try to update the shared files in question? Do…

Hey @"Justinw", I'm sorry to jump in here, but could you have a look at this information and let us know if it helps in your case? Just make sure that your desktop app is 'up to date' first and not still syncing or updating your files. 

Thanks for that @"RD photos" I just sent you an email to investigate this further, so please have a look at your inbox and we'll take it from there.

Hey @"bobbyizqu", sorry to hear about this. Could you please let me know what you mean that the file with the jpeg extension is not forwarded to your Dropbox? How exactly is the file shared with you in the first place? Any additional information is more than welcome!

Thanks for that @"Paraplanner22" I was able to locate your ticket in our system and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let me know if you have anything else to add or ask about in the meantime. 

You haven't clarified if you see any folders on this page too @"Liz_raffly" - could you take a look and let me know what you find? Also, what exactly is reported in regards to your quota in your plan tab?

Hi there @"Paraplanner22", sorry to hear about this. Since you've already reached out to our Support team, can you please let me know your ticket ID in order to look it up in our system? Thanks so much!

Hey @"Liz_raffly", sorry to hear you're having issues with this. Can you please try deleting any files you see on your account's homepage and on this page as well and let me know how it goes? Thanks!

Hey @"username1232", sorry to jump in here, but if you're still having issues with this, could you try an advanced reinstall and let us know how it goes?

Hey @"arana", sorry to jump in here, but I just wanted to mention that the email seems to be coming from an official Dropbox domain, so you might want to change your account's password. Apart from that, there's not much we can do here as it's not possible to check the logs for the one time code that was sent or see which…

Hey @"Andrusz" & @"Planetmetal", sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Have you cleared the app's cache since you first noticed this? 

Hey @"Frank99", sorry for jumping in here, but I just wanted to mention that in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder sometimes. This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, please try the…

I'm glad to hear it's sorted now and thank you for your feedback on this too @"MtnBiker" - it's been noted in our system. Take care and happy holidays!

Hey @"stgray", sorry to hear about this. Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there, Sam. 

Hey @"Albin Larsson", sorry to hear about this. Could you check my previous questions and provide the answers, so that we can advise further? 

Hey @"Mika2", sorry to hear you're having issues with this. Could you let us know what exactly is reported in your account's plan tab in regards to your quota? Do you see any files on your homepage or on this page? Let us know what you find!

I'm happy to hear it's sorted now, Lucas - thanks for keeping me in the loop too. See you around the Community and take care!

Glad to hear it's sorted now @"Riverside Range" See you around the Community and enjoy the rest of your week!

Hey @"Atla", sorry to jump in, but can you clarify if you can find any signs of your missing files in that account's events page? Also, do you see an (Old) Dropbox Folder anywhere on your computer? 

The status should be visible in your menu bar/system tray. Could you hover your mouse over the Dropbox icon there and let me know what it reads @"nm_14"?

Hey @"meddycb", sorry to jump in here, but I just wanted to mention that you should probably try converting those files to a different file type somehow to be able to copy or move them around. Web-based files like GSheets, GDocs and/or Gslides can't be moved normally. If you find that your formulas and the formatting of…