Walter Dropbox Community Moderator

Hey @TechOne, thanks for using Dropbox and welcome to our Community! I'm afraid there's no way to change the sharing settings of your folders in bulk, you'd need to do it for each folder individually. Let us know if you have any other questions.

Hey @"Frank P E.", sorry to hear you're having issues with this. Since you've already contacted our support team about this, could you please let us know your ticket ID in order to look it up in our system? As for resetting your computer's Documents, Downloads and Desktop folders, you could try doing it via the app's…

Hey @"JohnFH", sorry to hear about this. Could you clarify the app's version and status as shown in your menu bar at the moment? Also, are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it? 

Hey @"kburnett57", sorry to hear about this. May we reach out via email to investigate a bit further? 

Hey @"PaulTexan", sorry to hear that. Could you try rebooting your device and/or clearing the app's cache and let us know if this persists? 

Hey @"Brandonrowe14", sorry to jump in here, but have you tried disabling the Dropbox Backup feature for your Documents folder and re-enabling it anew to see if that does the trick perhaps? 

Hey @"Phcalc", sorry to jump in here, but could you clarify your device's exact OS and version? A screenshot of the alerts you mentioned would also help!

Hey @negative_ghostrider, sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's associated with your profile here, on our Community. Otherwise, you could log a ticket with our team through this form. Just make sure to…

Hey @"Charl E.", thanks for all the additional information you've provided us. Would it be OK with you if we reached out via email to have a further look internally at this point?

Hey @"kizza89", sorry to hear about this. If you've already rebooted your computer and this persists, could you send us a screenshot of the page you get stuck on? Thanks!

Thanks for the cooperation and sorry to jump in here @"SamuelWakeman" I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Chickenandprawn", sorry to hear about this. Does this persist on other browsers as well? If you happen to have an antivirus, VPN, or firewall running on your computer, you could try temporarily disabling them as well. 

Hey @"seanscottusa", thanks for the feedback on this one! I just wanted to mention that this is already in the works as some backups and backup folders are currently able to be renamed. We are currently working to upgrade all backups to have similar functionality. If you'd like to track this idea, you can have a look here. 

Thanks for the additional info @"wayneferro1" Can you send us a screenshot of the exact message/error you're getting about your account being out of space so that we can have a visual too? 

Hey @"BDS1", could you please clarify what exactly is reported in your account's plan tab in regards to your quota? Also, do you see any files or folders taking up space in your account's homepage or your sharing tab perhaps?

Hi @"WardenBrim", thanks for using Dropbox and welcome to the Community! If you happen to be running any antivirus, VPN or firewall on your computer, could you temporarily disable them and try the offline installer from this page as well? Let me know how it goes!

It seems that this is an invite to a team account indeed @AnnetteES Do you happen to have connected your accounts previously? I mean, have you paired your personal account (the one you're using at the moment) with the one you had in the past perhaps? What exactly is shown in your plan tab at the moment? 

You should be able to navigate to your events page from any web browser on any device @"obesechess" If you're having issues with loading the page though, you can try another browser or requesting the desktop version of the site. 

Hey @"wayneferro", could you let us know what exactly is reported in your plan tab? Also, do you see any files or folders taking up space in your homepage or your backups page?

Hey @"obesechess", thanks for joining our Community and sorry to hear about your missing file. To directly get to the chase, deleted files or folders can be restored within a certain window of time, depending on your Dropbox plan while permanently deleted files and folders can’t be restored. Also, note that even if you…

And does it affect a specific file of yours or all of your Excel files @"NermineS"? Did you try pausing syncing when doing this as I previously suggested by the way?

I get the feeling, Angie - we've all been there, believe me 🙂 Let me know if anything else comes up! 

Hey @AnnetteES, thanks for using Dropbox and welcome to the Community! It sounds like your boss send you an invite to a shared folder and didn't invite you to their Dropbox for Business teams account, assuming they're using one that is. If that's the case, you can see more information and how to walk-around this here. I…

Hey @"evilgrin72", sorry to jump in, but could you try the offline installer from this page and let us know how it goes? Thanks!

When you first plugged in your thumb drive, do you remember if you get a prompt to back it up to Dropbox perhaps @"Angie C.3"?

Hey @"abbipress", sorry to jump in here, but could you try the latest version of the desktop app from this page and let us know if this persists? If it does, I'd appreciate a screenshot of the options you get when you right click on your files in the Dropbox folder. 

Hi all, I just wanted to let you know that the team is working on this idea! Some backups and backup folders are currently able to be renamed, and we are working to upgrade all backups to have similar functionality Thanks for sharing your suggestion with us and to everyone for supporting it.

Hey @"rastro2", sorry to jump in here, but could you clarify if your shared links from the website are working normally or giving an error? You can try them through an incognito window to test this out. I'm just wondering if your shared links have been banned somehow, this is why I'm asking. 

Hey @"Angie C.3", thanks for posting on our Community and sharing your thoughts on this with us. It sounds like you enabled the Dropbox Backup feature for your external thumb drive instead of copying or moving the files from there inside your Dropbox folder. If that's so, what you mentioned is indeed expected and you'd…

Hey @"Wordrafter", thanks for using Dropbox and welcome to the Community! I'm not quite sure how this could happen; could you walk us through the exact steps you take to do this and send us a couple of screenshots too so that we can have a visual as well? Any additional information is more than welcome!