Walter Dropbox Community Moderator

Hey @"RD photos", sorry to jump in here, but have you tried clearing the app's and/or your browser's cache since you first noticed this? 

Sure thing @"Hanif01" - you've got At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hey @"Riverside Range", sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there? 

Hey @"MtnBiker", sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota. If you delete it from this page, your storage space should be freed up. Let us know of any updates!

Hey @"Lucas Brito", sorry to hear you're having issues with this. If the issue persists after clearing your browser's cache or using another browser/incognito window, would it be OK if we reached out via email to have a further look internally? 

Hey @"robn1", sorry to jump in here, but I just wanted to clarify that based on your first screenshot it looks like you're using the website to copy your files and/or folders while your second screenshot shows a notification about the Dropbox Badge and how to enable it on your computer which shouldn't be affecting your…

No worries @"brzoserr" - I've just sent you an email to the email address that's connected to your Community profile. Please have a look at your inbox and we'll take it from there. 

You can simply right-click on them and mark them to be available offline @"boroman" Let me know if you have any other questions!

Hey @"CClove", sorry to jump in, but I just wanted to mention that buyers of your products can download the file they purchase by default. To prevent people from downloading your file, you can check the View Only option. You can find more information about this in this Help Center article as well, so feel free to have a…

Hi all, thanks for your reports and feedback so far. I just wanted to mention that our engineers are aware of this problem and are currently working on a solution. We'll let you know more as soon as we have an update!

Hey @"Maxadolf", sorry to hear you're having issues with this. Could you please clarify what you mean by corrupted? Does the file not open at all or are you having troubles previewing it? If you could send us a screenshot, I'd appreciate it too. Thanks!

Hey there @"nm_14", sorry to hear you're having issues with this. Could you send us a screenshot of the app's exact status as shown in your system tray/menu bar so that we can have a visual too? Also, can you clarify if you're using the automatic camera uploads feature or if you're manually uploading your photos to your…

Hey @"Yojimboz", are you still having issues with this? If so, let us know and we'll reach out via email to have a further look internally. 

Hey @"Sasikumar_K", sorry to hear you're having issues with this. Can you please let me know if this persists after clearing your browser's cache or on an incognito window? What about other browsers? Have you updated your browser to the latest version by the way? Keep me posted!

Hey there @"boroman", welcome to our Community and happy Monday! It sounds like you updated to new version of the desktop app for Mac OS and you're referring to online only files/folders. Note that a cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. “Synced” means that any…

Hey @"Kendal B.", thanks for using Dropbox and posting on our Community! You should be able to (re) enable the automatic camera uploads feature by using the steps outlined here. Let me know if you have any follow up questions!

Hi there @"theMotoMan", thanks for flagging this with us. Can you clarify the desktop app's exact version and status when you notice the RAM spikes as shown in your menu bar? Thanks so much!

I'm glad to hear it's sorted now @"dluptonmd" Let us know if you have anything else to add or ask. 

Hey @"Hanif01", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"BlakeL" & @"jujumui", are you still having issues with this. If so, please let us know here and we'll reach out via email to investigate further. 

Hi @"RichieRich1891", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, does this happen with all files of this file type or does it happen with others as well? Any additional information is more than welcome!

Hey @"Podblast", thanks for keeping us in the loop here. Would it be OK if we reach out via email to have a further look internally at this point?

Thanks for clarifying that for us @"brzoserr" Would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"dluptonmd", sorry to hear you're still having issues with this. May we reach out via email to have a further look internally at this point? 

Thanks for that @"sdwriter" I was able to locate it in our system and passed your comments along to the agent handling your case. If you need further assistance, you can ask directly via your ticket. Let me know if you have anything else to ask. 

Hey @"dbacon", thanks for joining the discussion here. I'm afraid there's no way within Dropbox to remove or hide the exif data of (shared) files. Let me know if you have any other questions. 

Hi there @"sdwriter", sorry to hear about this. Since you've already contacted our support team about this, could you share your ticket ID so that I can look it up in our system? Thanks so much!

Hey @"Daniel J.19", sorry to hear you're having issues with this. Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? If it does, you may need to perform a clean, advanced reinstall. In any case, please keep me posted!

Hey @"Podblast", sorry to jump in here, but could you try setting the Backup from the website, directly from this page? Let us know how it goes!

No biggie @"Wadih Deaibes" - I'm just glad I could help. See you around the Community and have a wonderful weekend!