Walter Dropbox Community Moderator

Hi there @"Erin_Margaret", sorry to hear you're having issues with this. Can you please clarify where exactly does Dropbox come into play here? Your Dropbox folder on your computer is another folder like the rest, only with syncing properties; this is why I'm asking. In this case, I'd recommend getting in touch with…

Hey @"steve_a", sorry to hear you're having issues with this. If possible, have you tried another wifi network or doing this via cellular data? A screenshot of the exact error you're getting would also help, so feel free to add one in your next reply. 

Hey @"NermineS", sorry to jump in here, but could you run a little test for me? Can you try pausing syncing (or quitting the Dropbox desktop app whatsoever) and let us know if you still get the same error? 

Hey @"klantz", sorry to jump in, but I just wanted to mention that a solid green circle with a white check-mark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline. “Synced” means that any changes you made to this file…

Hey @"dodisnake", sorry to jump in, but I just wanted to ask if you tried to reply back to your ticket through your email and not via this link. If not, could you give it a go and let us know how it goes? 

Hey @"Derek W.5", you should be able to add a screenshot through the camera icon (insert photos option) within your reply box. While we're at it, could you confirm you're following these steps to share your files?

Hi there @jbeaston, thanks for the report and sorry to hear you're having issues with this. Have you by any chance tried the steps outlined here? Let me know if they help!

Hi there @"mackid1993", thanks for joining our Community and happy Monday! You shouldn't have a problem with storing your files to Dropbox as long as they're aligned with our Terms of Service as outlined here. For more information on copyrighted material, you can have a look here. I hope this helps a tad!

Hey @"helenrichards", welcome to the Dropbox Community and happy Monday! It's true that there isn't a direct way to backup your emails to Dropbox, but if you find a way to download them and convert them locally on your device to a file type that's supported, you might be able to copy or move them in Dropbox. You might also…

No worries @"wexj" - you've got

Glad to hear you got it to work! Have you checked for any pending OS updates on your device @"daveandvera"?

What's the exact error you're getting @"4rt45566"? Could you post a screenshot perhaps? 

Thanks for the ticket ID @"Chris E.8" I was able to locate it and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hey @"daveandvera", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Do you get the same error when uploading via the (+) button within the Dropbox app by the way? Any additional information is more…

Hey @"4rt45566", thanks for using Dropbox and posting on our Community! Your calculations are about right, but keep in mind that if a single person downloads the file from your shared links more than once, it would also count towards your bandwidth limit. I hope this helps! 

Hey @"Squick55", thanks for the additional information you provided us. Now, just to rule out this possibility, could you temporarily disable the antivirus programs you have running on your computer and let us know if the issue happens again? 

Hey @"nicowijaya88", sorry to hear about this. I just wanted to mention that hosting the Dropbox desktop app on a server, such as a Windows Server OS, isn’t supported by Dropbox. You can, however, host the Dropbox desktop app on a computer that’s also running a server. I know it's not much, but I hope this clears things…

Hey @"dleigh73", sorry to jump in here, but would it be OK if we reached out via email to investigate a bit further internally at this point?

Hey there @"widhialasamahu", sorry to hear you're having issues with this. May I ask if you have the security update KB3033929 installed on your computer? Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too? Also, if you happen to be running an antivirus, VPN or firewall on…

Hey @constantinos, thanks for using Dropbox and welcome to the Community! The easiest way to backup your files in Dropbox to a NAS would be to manually copy (upload) them there. If you'd like a live backup though, you might need to use a 3rd party app or integration to achieve what you had in mind. You can also search the…

Hey @nata123_123, sorry tom hear you're having issues with this. May we reach out via email to have a further look internally? Otherwise, you could log a ticket from your end, by filling out this form with all the relevant information and an email address we can reach you at. Just make sure to use an incognito window and…

Hi there @"zhaoruxia", sorry to hear about this. Have you by any chance reached out to our support team to ask for assistance on this? If you did, please share your ticket ID with us here, so that we can look it up in our system. Thanks!

Hey @"Mika2" & @"cristian1974" - may we reach out via email to have a further look internally at this point 

Viewer info is available to Professional users so you should be able to utilize it normally @"KeepMeAnonymous" Have you had the chance to give it a go yet? Let us know if this would be close to what you had in mind. 

Hey @"Jlo2023", sorry to hear you're having issues with this. I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system. To do so, you'd need to use an incognito window without logging into any Dropbox account and…

Hi there @"Squick55", sorry to hear you're having issues with this. Can you please let us know your computer's exact OS and the version and status of the desktop app as shown in your system tray/menu bar? Also, since you've already reached out to our support team about this, could you share your ticket ID in order to look…

Is the app still syncing those changes in your system tray perhaps @"Saffyron"?

Hi there @Kooskoos, thanks for joining the Community and happy March! The issue you outlined echoes this discussion. Could you have a look and let me know if that's the case indeed? Thanks!

I'm glad to hear we're getting there @"Saffyron" Let me know of any updates!

Thanks for the screenshot @"Mord0r85" You haven't responded to my previous question though. Do you see those files on our website in the places I mentioned as well?