Walter Dropbox Community Moderator

Hey @"JOfE", sorry to jump in here, but I just wanted to confirm that you should be able to search for both your Dropbox files and your Paper docs when using the content search feature. I hope this helps!

Hey @"Randy90", thanks for flagging this with us. Would it be OK if we reached out via email to investigate further? As for you @"MichaelEngstler", note that I've just sent you an email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"Kent64", sorry to hear about this. Can you please let us know if you had upgraded your account through our website or if it was via the app store on a mobile device?

In that case, you may want to consider password-protecting or even setting an expiration date on your shared links @"darell_aiuken" Let us know if you have any other questions!

Hey @"WesleyJ", sorry to jump in, but could you clarify if you're having this issue with a particular website or if it's affecting a bunch pages you visit on your browser? Have you tried an incognito window with no other extensions running or another browser to see if you get the same results? 

Hey @"Mehdy", sorry to hear you're having issues with this. Can you please clarify if you upgraded your account via our website in the first place or if it was through the app store on a mobile device? Did you try cancelling through your account's plan tab by any chance?

Hey @"aanna_o", sorry to jump in here, but could you send us a screenshot of the exact error you're getting when trying to log into the account in question omitting any personal information? This will help us assist further. 

Hey there @"ColeSnow", sorry to hear about this. Can you please send us a screenshot of the exact error you get and go through the steps you take that result in it? 

Hey @"enzo950sm", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hi all, thank you for flagging this with us. I just wanted to mention that our engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing and we'll make sure to update you shortly on this issue.

No worries @"bugoessorn" - I'm just glad I could help. See you around the Community and have a lovely weekend ahead! 

Hey @"robert1881", sorry to hear about this. Have you ensured that isn't caused by an antivirus or firewall you're using on your computer? If you did, please send us a screenshot of the error you may be getting so that we can have a visual too. 

Thanks for clarifying that for me and no worries @"ps-gfc" I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Thanks for the additional information and the screenshots too @"Dario1250". Could you maybe try moving them out of your Dropbox folder and then back in? 

I see, thanks for clarifying that for me @"MM46" Would it be OK if I reached out via email to have a further look internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. PS: I've un-accepted the solution for you, no worries. 

Hey @"Michaelxc23", sorry to hear about this. Could you maybe share your ticket ID so that we can look it up in our system? If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it. 

No worries @"Duforbes" - I'm just glad I could help. See you around the Community and take care!

Hey @"MeeshLSU", sorry to hear about this. You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. If you notice this happening in the future, don't hesitate to let us know so that we can look further into this.…

Hi there @"ps-gfc", sorry to hear about this. When you contacted our support team about this did you get a ticket ID by any chance? If so, please share it here so that we can look it up in our system. Otherwise, since we'd need some additional information, may we reach out via email to have a further look internally? Let…

Hey @"MM46", sorry to hear you're having issues with this. Can you please clarify if you had initiated the trial for your subscription through our website or if it was through the app store on a mobile device? Also, when you say a business plan, can you let us know which one exactly or clarify what's shown in your plan…

Hi there @"Mikewarriner", thanks for flagging this with us. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app installed there as shown in your menu bar? If you could also send us a screenshot of the error you see, I'd appreciate it. Let me know what you find and we'll take it…

Thanks for the screenshots @"LRicci" - much appreciated. Could you let me know if you've given full access to the desktop app since you set it up on your computer?

Hi @"onewil" & @"brotskydotcom", thank you both for your feedback on this. I just wanted to mention that you can also have a look at this idea and upvote it as well to show your interest. 

Hi @"soulchip", thanks for dropping by our Community to share your thoughts on this and happy 2023! I just wanted to mention that your feedback has been noted in our system. As for reducing the hard drive space used on your Linux device, you can use selective sync instead of online only files. Please let me know if you…

Hey @"Duforbes", thanks for posting on our Community and sorry to hear you're having issues with this. If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder…

Sorry to hear this persists @"Lyralina" Is the desktop app's icon showing up in your system tray at all? Could you try the offline installer from this page one more time for me and let me know how it goes? Also, if you happen to be on the Basic plan, make sure that you have no more than 3 connected devices to your account…

Hey @"BEstes", thanks for using Dropbox and welcome to the Community! I'm not aware of an integration or 3rd party app that could help with this, so you'll need to download your files from Vimeo and upload them to Dropbox manually. That said, note that I'll keep this thread open as there might be a Vimeo user around our…

Hey @"mattbailey", thanks for using Dropbox and welcome to the Community! You can switch your Dropbox subscription from monthly to yearly at any time by selecting the yearly option in your account settings under the billing tab. You'll begin your new annual subscription at your next renewal date, and you'll be charged…

Hey @"chosen2945" & @"Nicklas Boesen", sorry to hear you're having issues with this. Can you please clarify what is shown in your plan tab in regards to your quota? Do you see any files or folders taking up space in your homepage or the backups page? Let us know what you find and we'll take it from there . 

Hi there @"patrickthetroubled", sorry to hear about this. Can you please let us know what your account's plan tab is reporting in regards to your quota? Also, do you see any files or folders taking up space on your account's homepage or your backups page perhaps? Let us know what you find and we'll take it from there, Pat.