Walter Dropbox Community Moderator

Hey @"jedsters", sorry to hear about this. Can you try the direct link to navigate to your plan tab? Also, do you see any folders taking up space in your backups page? Keep us posted!

Hey @"Mike D.34", I'm afraid that there's no way to correct or delete a contact at this time. You can only clear them all in bulk. I hope this clarifies! 

Hey @"cannadi", thanks for the additional information. Would it be OK if we reached out via email to have a further look internally at this point? 

Hi @Lineman, could you elaborate on the issue you are facing so that we can assist further? If it's the same as the OP, could you clarify if you upgraded your account through the website or via the app store on a mobile device? Thanks!

Hey @"MCAO1", thanks for joining our Community and happy Monday! I'm afraid that there's no way to edit the email address of one of your signers after you've sent the doc for signatures. You'd need to edit and resend the request anew as outlined here. I hope this helps!

Hey @nilesh8300, thanks for joining our Community and happy Monday! I'm afraid that permanently deleted files can't be restored, not even from our end. I wish I had a better answer for you. 

Hey @kree photography, thanks for joining our Community. I just wanted to mention that there's no way within Dropbox to remove or hide the exif data of (shared) files. This includes the camera info you mentioned as its part of the file's metadata. Let us know if you have any other questions. 

Hey @"sberlovitz19", sorry to hear about this. Can you clarify how exactly are you uploading this file to your Dropbox account? If you could send us a screenshot of the error you get, I'd appreciate it. Thanks!

Hey @"driceman1086", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is the desktop app's version and status as shown in your menu bar/system tray? Can you access those folders normally from your backups page? Keep…

Hey @"KaleJF", sorry to hear about this. Can you please confirm the app's version as shown in your system tray at the moment and your computer's OS version as well?? Thanks!

Hi @"DavidW123", welcome to the Community and happy Monday! It sounds like you accidentally enabled the Dropbox Backup feature on your new computer, probably upon installing the Dropbox desktop app. If that's the case indeed, you should be able to disable it as outlined here. Let me know if that helps, David.

Hey @jpkelly, thanks for posting on our Community and happy Monday! These look like shared folders that were probably backed up to your Dropbox account, or shared after you had backed them up to Dropbox. Can you find them in your backups page or your sharing tab perhaps, instead of your events page or the deleted files…

Hi there @"3DPhoto", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version of the Dropbox app installed there as well? Did you try clearing the app's cache at all since you first noticed this by the way? 

I see, thanks for clarifying that for me anonymous Could you maybe try an advanced reinstall? If you're on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device limit. 

Thanks for the additional feedback and elaborating on your use-case @"fwallro" Let us know if you have anything else to add. 

Hey @"irenesf", I'm afraid the only way I can think of is by using our ignore feature as outlined here which would require you to use the terminal. I wish I had a better answer for you. 

Hey @"albinotoni", sorry to hear you're having issues with this. Could you clarify the app's version as shown in your menu bar? Also, can you try toggling back on the auto-startup option through the app's preferences under the General tab and then back off again? Let me know what you find!

Thanks for the ticket IDs @"emjay2" - much appreciated. I can see that your ticket with ID 21798501 is already escalated to our experts for further review. I've passed your comments on and they should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

Hey @"Wheresmystuff ", sorry to hear you're having issues with this. Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online? If so, can you click on that and let me know what you see? Thanks!

Hey @"fwallro", thanks for your feedback on this; it's been noted in our system. As for opening files on a new browser window, you could try middle (or control) clicking on them. This seems to work just fine for me on Chrome. Let me know if that helps!

Hey @"Christian_WW", did you get the chance to see Nancy's response? 

Hey anonymous, sorry to hear about this. Can you please clarify your device's exact OS version for us?

Hey @"emjay2", sorry to hear you're having issues with this and thanks for the detailed description there. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? Thanks so much! PS: Keep in mind these changes moving forward as it seems that you…

Thanks for the screenshot @"toonafish3D" Have you tried adjusting your bandwidth settings to see if there's any improvement? 

Hi @"dana98501", sorry to hear you're having issues with this. Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, how are you editing the file in the first place? 

Hey @"DieBaum", sorry to jump in here and sorry to hear you're having issues with this. May I ask if you're signed into your Microsoft account in the Office 365 app on your mobile device? Also, is this happening with your own files or files that are shared with you from others? 

Hey @"Lighting Dogo", sorry to hear you're having issues with this. May I ask what plan are you at the moment and how large is the external drive (and how much you've used from its capacity) you're trying to backup to Dropbox? This will help us assist further. 

Hey @"toonafish3D", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Is it still syncing or indexing the exact same number of files? 

Hey @dwhamilton, sorry to hear about this. Can you please send us a screenshot of the plan tab of both of your accounts? This will help us assist further. 

May I ask when exactly is the last time you received an email notification to the old email address @"sissomi"? Also, what is the nature of the email? Do you see an un-subscribe button and have you confirmed it's coming from an official Dropbox domain?