Walter Dropbox Community Moderator

Hey @"DaveK1955" & @"adgorn", could you confirm the desktop app's version installed on your computers at the moment and the OS version of your devices?

Hey @"sissomi", thanks for the additional details there - much appreciated. Could you clarify if the email address you're using is an alias or if the emails are somehow forwarded to the other email address? 

Hey @"Swjiwji", sorry to hear about this. Can you please clarify the desktop app's exact status and version as shown in your system tray at the moment? Thanks!

Hey @HH2Harris, sorry to hear about this. In cases like this, I'd recommend using this form to contact our support team for direct assistance. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. I hope…

Hi there @"sissomi", sorry to hear about this. It sounds rather strange indeed. Do you happen to have another Dropbox account, associated with the old email address at the moment? Also, can you clarify what notifications are these and if you're getting any email notifications on your new email address at all? Thanks!

Glad to hear it's sorted now, Robert. Let us know if anything else comes up and have a lovely weekend ahead! 

Hey @"JP8307", sorry to jump in here, but could you try completely uninstalling the Dropbox app from your iPhone and re-installing it anew? If the issue persists after that, let me know here and I'll reach out via the email address that's linked to your profile here, on our Community. 

Hey @"aristeidist", sorry to hear about this. Can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this? If you did and this persists, can you let us know the app's exact status and version as shown in your menu…

Hey @Springproind, sorry to jump in here, but can you clarify what plan are you on at the moment and send us a screenshot of any errors you might be getting when trying to upgrade or get the 1 TB add-on? Did you try from this page directly by the way?

That 'give access' option is not coming from Dropbox, Robert, but most likely from your computer or a 3rd party app that's installed there. Can you navigate inside your Dropbox folder on a new Window Explorer and right click on the folder you're trying to share and send me a screenshot of the options you get there? If you…

Hi there @"Jo551", sorry to hear you're having issues with this. Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription? If it's the latter, did you try these steps to cancel it? 

Hey @"phillipsrb", sorry to hear you're having issues with this. Can you please send us a screenshot of the error this link gives you so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your system tray at the moment? Note that you can use these steps to create shared links…

Hi there @"Jim E.4", sorry to hear you're having issues with this. Can you please take a look at your backups page and let us know if you see any folders taking up space there? Keep us posted!

Hey @"selkie19", sorry to hear about this. Can you please try fixing your hardlinks and permissions as outlined here? If syncing gets stuck at the exact same number of files again, please send us a screenshot of the app's status as shown in your menu bar so that we can have a visual too. Thanks!

Hey @"underlap", thanks for joining our Community and sorry to hear you're having issues with this. Could you please let us know if this happens to files that available offline to your computer or ones that are online only? Also, do you see the updated version on our website? Any additional information or screenshots you…

Hey @"denwahwoo", sorry to hear you're having issues with this. Could you clear your browser's cache and let us know how it goes? If the issue persists, you could also try another browser or a private browsing window, with no extensions or plugins running. In any case, please keep us posted!

Hey @"MajorHavoc", thanks for dropping by our Community to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

I'm not sure if this would help, but you should be able to find their contact information on the app's page in the app store, Niek.

Hey @"johnlink", sorry to confirm this, but I'm afraid there's no direct way to achieve what you had in mind and you'd need to follow the process you mentioned. That said, perhaps you'd be able to utilize a walk-around similar to the one outlined here? 

Hey @"Miguelito67", sorry to jump in here, but have you tried clearing the app's cache since you first noticed this? Also, are there any pending updates for your device's OS or the Dropbox mobile app perhaps?

Hey @1638309 & @Pumpkaboo - sorry to hear about this. Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question? If you did and need further assistance on this, you could contact our support team through this form. Just make sure to use an…

Hey @"pedrottic" & @"jonasklock", are you still having issues with disabling the Dropbox backup feature? 

Hey @"cwterry", sorry to hear about this. Did you try reinstalling the app since you first got this error?

In that case, you'd need to reach out to the Musicbox app and ask them directly about this @Niek Scholten I wish we could help more! 

Hi all, thanks for flagging this with us. For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew? Let us know of any updates!

Hey @"stolenbuick", sorry to hear you're having issues with this. Could you check if the names of the folders contain any incompatible characters? Let me know what you find!

Do the links you create using these steps produce the same error, Robert? 

Thanks for the screenshot and happy Monday @"Brandonrowe14" May we reach out via email to have a further look internally at this point? 

Hey @Robert_S, welcome to our Community and happy Monday! When you say expired, are you getting any specific errors? If you don't mind, could you share a screenshot perhaps? Also, are the links generated showing in your Sharing tab? Any additional information is more than welcome!

Hey @Niek Scholten, sorry to hear about this. Can you please clarify if it's the Musicbox app that's having this malfunction or if it's the Dropbox app? Have you tried clearing the cache of your apps or rebooting your device since you first noticed this? Keep me posted, Niek.