Walter Dropbox Community Moderator

Hi @"Karen Ivy", welcome to our Community! Your Dropbox folder on your computer is like any other folder on your computer, only with syncing properties. This means that actions you take on files or folders in your Dropbox folder while the Dropbox desktop app is running will sync across your connected devices and the…

Hey @"Csclaudia", sorry to hear about this. Can you clarify what exactly is reported in your account's plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or your backups page perhaps? Keep me posted!

Hi @"vallencesp", thanks for using Dropbox and welcome to the Community! I'm afraid that there's no way to apply automation rules on multiple folders or sub-folders at this time, you'd need to do it separately for each folder. Also, it's not currently possible to copy an automated folder and keep its automation settings,…

Hey @"jainraje", sorry to hear you're having issues with this. Can you please clarify if you've enabled the desktop app to auto-start when you boot your device as outlined here? Let me know and we'll take it from there. 

Hey @"Dario1250", sorry to hear about this and thanks for all the details you have provided and the screenshots too. Can you please clarify the desktop app's exact status and version as shown in your menu bar at the moment? Also, did you reboot your computer since you first noticed this happen? Let us know and we'll take…

Hey @"ks17", sorry to hear you're having issues with this and thanks for the detailed report. Can you please clarify the exact version of your browser and send us a screenshot of the page that's timing out for you? Thanks!

Hey @"IGOTHACKED1", sorry to hear that. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here on our Community. 

Thanks for the error log @"pierreluc" Could you try installing the latest, stable version of the desktop app and let me know if you still get the same results? I'd suggest using the offline installer from this page directly. 

Hey @"naoko_cuyana", sorry to hear you're having issues with this. I just tested this out on my Chrome browser and it works just fine for me. Are you sure you're following the steps my colleague @"Hannah" mentioned?

Hey @"SusanU",sorry to her you're having issues with this. In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one following the steps outlined here. Let us know how you get on.

Hey @"cm2036", sorry to hear about this. Could you try installing the latest, stable version of the desktop app from this page and let us know if this persists? Thanks!

Thanks for clarifying that for me @"7fdrnme" So, what you need to do in this case, is move the keyword's box after the filename's box when setting up or editing the automation rules for the folder you've applied this naming convention on. Here's a screenshot of what I'm referring to, so I can help you visualize: I hope…

Hey @"Graham Collinson", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Did you get any emails from Dropbox informing you about it perhaps? 

And is this only happening with online only files @"herrliedholm"? If so, I'd suggest making them available offline before trying to open them on your computer. 

Hey @"Lyralina", sorry to hear you're having issues with this. Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again? If you still get the same results, please send us a screenshot so that we can have a visual too. Thanks!

Hey @"chris567", sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment? Have you tried uploading them through the website perhaps? Keep me posted and we'll take it from there, Chris. 

Hey @"bugoessorn", welcome to our Community and happy 2023! May I ask what plan you're on at the moment? The advanced settings for shared links such as setting a password, expiration date or disabling downloads are only available to customers on Dropbox Professional, Standard, Advanced, and Enterprise plans. Keep me posted!

Hi there @"herrliedholm", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your system tray at the moment? Thanks!

Hi there @"DougCutler", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Does the issue persist with the Dropbox desktop app completely closed? A screenshot of what you see would also help, so feel free to attach…

Hey @"spikejones", thanks for joining our Community and happy 2023! I'm afraid this is not possible with Dropbox Paper at this time as there's no option to password protect your Dropbox files, folders or Dropbox Paper docs. I wish I had more to offer!

Hey @"MRBC001", thanks for posting on our Community and happy Monday! When you uninstall the desktop app from your computer, your Dropbox folder will become a local copy of the content you had stored in your Dropbox account and you should be safe to delete it, if you no longer need the files inside it that is. Otherwise,…

Hey there @"7fdrnme", thanks for using Dropbox and happy 2023! Can you please clarify if you're referring to our naming conventions feature and the automation options outlined here? Let me know and we'll take it from there. 

Hey @"shinkairi", thanks for posting on our Community and happy 2023! As you probably know, a Unicode encoding conflict happens when two files or two folders with the same name are saved in the same location on your Dropbox account. To resolve this, Dropbox will append one with the words (Unicode Encoding Conflict). You…

Hi there @"RayLG", thanks for posting on our Community and happy 2023! Can you please let us know what exactly is reported in your account's plan tab at the moment? Also, do you happen to see any files taking up space on this page? Let us know what you find and we'll take it from there. 

Hey @"USMCSGT323", sorry to hear you're having issues with this. I just wanted to mention that, upon reinstalling the desktop app, you need to choose the parent folder of the existing Dropbox folder as the location for this new install. For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need…

Hey @"TreeHugger33", sorry to hear you're having issues with this. Can you please let us know if this persists when you request the desktop site when accessing your shared link? Have you maybe tried adjusting your shared links URL to have them force the browser to download the linked files instead of previewing them? Keep…

Hi there @"Suzanne G.3", sorry to hear you're having issues with this. I'm not sure if you're referring to the automatic camera uploads feature or the Dropbox backup feature. Could you send me a screenshot of the notification you get when you plug your USB devices into your computer? This would help me assist further. 

Hey @"pierreluc", sorry to hear you're having issues with this. Could you send us the whole error log which you can grab by clicking on the hyperlink in your error message? Also, have you ensured that you're not hitting your account's device limit? You can see a list of your connected devices in your Security page, if…

Hey @"Joseph Heller", welcome to the Community and happy 2023! Are you maybe referring to the option to disable downloads or set up expiration dates or passwords for your shared links? If so, note that this is available to Dropbox Professional, Standard, Advanced, and Enterprise customers at this time. If you'd like to…

Hey @"waldbrand", sorry to hear you're having issues with this. Could you please clarify the desktop app's exact status and version as shown in your menu bar at the moment? Also, since you've already reached out to our support team, could you let us know your ticket ID in order to locate it in our system? Thanks a bunch…