Walter Dropbox Community Moderator

This idea has now been closed due to inactivity. Thanks for your suggestion, and if you have another idea to share in the future, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

We've closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

No worries @"inF1" - I've just followed up via email so please take a look at your inbox and we'll take it from there. 

In that case, may I reach out via email to investigate further @"inF1"? As for you @"colsar", I'd suggest taking a look at your inbox for Hannah's email to continue with her directly at this point. 

Hey @"inF1" - sorry to hear you're also having issues with this. Can you clarify if you've tried all the troubleshooting steps that were mentioned in the thread, like closing and restarting the Dropbox desktop app and the computer? 

Hey @"filmwritr" - thanks for using Dropbox and posting on our Community! You can find all the information you need in this help center article, but feel free to let us know if you have any follow up questions. Thank you! PS: For anyone interested in how to cancel their individual Dropbox subscription, here are the steps. 

Hey @"PastaShock" - thanks for flagging this with us. Can you please clarify if the files are giving you a particular error or if they just won't open after you've edited them? Any additional information or even screenshots are more than welcome!

Hi there @"eipapp6" - sorry to hear you're having issues with this. Can you try bringing down your device count from your account's Security page and then try again? Let me know how it goes!

Happy to have helped a tad and sorry that this wasn't what you were looking for @"Gatorbites334". This thread will remain open in case other users have any suggestions to offer. 

I see, thanks for clarifying that for me and also thank you for taking the time to share your thoughts on this with us @"jk36". I've passed your comments on to the team and you can let me know if you have anything else to add. 

Hey @"Cherish12" - thanks for joining our Community! You should be able to find all the information you need in this help center article, but don't hesitate to let us know if you have any follow up questions. Thanks!

Hi there @"Gatorbites334" - thanks for posting on our Community! You should be able to achieve what you had in mind by following the steps outlined here. Let me know if that helps!

No worries @"Pavel10" - I've just sent you an email, so please take a look at your inbox so we can continue our investigation. 

Hey @"Pavel10" - sorry to hear you're having issues with this. If you've ensured that your referrals didn't have a Dropbox account already, may we reach out via email to have a further look internally? Let me know when you get the chance and we'll take it from there.

Hey there @"des71" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thank you!

I see, thanks for clarifying that for me @"jk36" - much appreciated. Just one last thing to clear up here. Are you able to scroll down the list of files waiting to be synced (shown in your screenshot)? If so, are you able to reach the end of the sync queue to see more information? 

Hey @"cassidyfalk" - sorry to hear about this. In this case, you'll need to perform an advanced reinstall. Let me know how it goes!

Hi @"Keith R." - thanks for taking the time to share your thoughts on this with us. I'll be passing your experience and detailed feedback on to our team and please let me know if you have anything else to add. Thank you. 

Glad I could help @"rljablon" - see you around the Community and take care! 

Hey @"BobWalter" - sorry to hear about this. Can you please let me know if you're able to restore from either your deleted files page or the events page at all? Any additional information or screenshots of the error you might be getting would also help! 

Hi there @"CPU_55" - sorry to hear you're having issues with this. As a first step, can you check your backups page and let me know if you see anything listed there? Thank you!

Thanks for sharing your thoughts on this @"Frank P E." I've passed your feedback on, but also note that you can post your feature requests in our Ideas section following these tips as well.

Hey @"rljablon" - sorry to hear you're having issues with this. If you've confirmed that your computer meets the minimum requirements, can you try the offline installer from this page directly and let me know how it goes? Thank you!

Thanks for the additional information there, Dave. Can you also send us a screenshot of a file in your Dropbox folder on your computer and what you see when you search for it? 

This idea has just been closed as it was inactive for some time. Thank you for your suggestion, and if you have another idea to share in the future, please do! 

Thanks for clarifying that for us @"Frank P E." - much appreciated. I was able to find your existing ticket in our system and passed your comments on to the agent who's working on your case at the moment. They'll be getting back to you soon but please let us know if you have anything else to add. 

The idea outlined here has now been closed out due to inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the screenshot @"jk36" - most appreciated. Does the app give you any additional information when you hover your mouse over the number of files that are syncing? 

Hey @"SDave" - sorry to hear about this. Can you clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your system tray? Also, did you try any of the suggestions mentioned above?