Walter Dropbox Community Moderator

Hey @"zoelarkin" - thanks for using Dropbox and posting on our Community! Since you're on the Dropbox Professional plan, note that you can accept files up to 250 GB as outlined here. Let me know if you have any other questions, Zoe.

Hey @"spriestman" - thanks for posting on our Community and happy Monday! Can you please clarify if you're only using a web browser to access your Dropbox account or if you're using the Dropbox desktop app as well? Since you mentioned Chrome, have you ensured that you're logged in and looking at the correct account? What…

Hey @"MoSn1" - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there? 

I see, thanks for the clarifications @"Snowdog63" - I've just amended the thread title to reflect the actual issue you mentioned. Could you maybe forward us a screenshot of how this looks on your end along with the app's status as shown in your menu bar?

We're always happy to help @"RonvanderVeldt" - let us know if anything else comes up!

I'm not aware of similar reports lately, so I'd recommend a simple reinstall of the app and keep us posted if this keeps happening. Whenever you get the chance, please give it a go and let us know how it goes. 

Hey @"Juan95" - sorry to hear you're having issues with this. Can you please clarify if you've tried rebooting your computer and internet router since you noticed the app getting stuck at syncing those 5 files? You should be able to tell which files are still syncing by their syncing icons, but I understand that this won't…

Hi @"Snowdog63" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you let me know when you first noticed this happen? Is it only affecting large files or smaller ones as well? How exactly are you working on those files and are you giving enough time to the Dropbox desktop app to…

I see, thanks for letting me know about this. Have you tried quitting the app and/or rebooting your computer since you first noticed this? If you did and the number remains the same, you can try fixing your hardlinks and permissions. Keep us posted anyhow! 

In that case, I'd suggest letting the app sync your changes until it's 'up to date and if you still face any issues afterwards, just let us know and we'll take it from there. 

Hey @"Kismuntr" - thanks for the screenshot and guten Abend von mir. Can you please clarify if the folder you deleted was available offline on your computer or online-only? If you still see it in the web browser, can you try clearing your cache and/or another browser to delete it again and let us know how it goes? 

Thanks for the screenshot @"Terry P." - much appreciated. Can you right click on the folder and try selecting the 'make available offline' option before trying to delete it? 

Hey @"EMol1" - thanks for posting on our Community and happy Friday! If you made sure that your referral isn't using the same computer as you and that they don't have a Dropbox account already, I'll be happy to send you an email to investigate further. Just let me know here and we'll take it from there. Cheers!

We're happy to hear it's sorted now and thank you for keeping us in the loop too. Let us know if anything else comes up in the future @"ccjc4sub"! 

Thanks for the screenshots @"gobluejd" - much appreciated. Can you check if this is happening with our latest, stable build of the Dropbox desktop app as well? You can find the installer on this page, if needed. 

Hey @"raprod" - sorry to hear you're having issues with this. Have you tried clearing your browser's cache and cookies since you first noticed this? Also, are you maybe able to try another browser or an incognito window perhaps? Let us know more and we'll take it from there. 

Hey @"RZ65" - sorry to jump in here, but could you let us know your computer's OS version and send us a screenshot of the last screen (or error) you can get to so that we can have a visual too? 

I see, thanks for the update @"JLeonardATL" - in that case, can you try an advanced reinstall and let us know how it goes? If the issue persists, please send us a screenshot to see what you get on your end. 

Hey @"JLeonardATL" - sorry to hear you're having issues with this. Did you try rebooting your computer and/or reinstalling the app at all since you first noticed this? If you did and this persists, please send us a screenshot of what you see on your end so that we can have a visual too. Thank you! 

Hey @"Terry P." - thanks for posting on our Community! Can you please send us a screenshot of the message you get and make sure to include the folder's syncing icon as well? Thank you! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and feel free to submit more ideas in the future.

Hey @"deanwards" - sorry to hear you're having issues with this and thanks for sharing your thoughts with us as well. Can you please clarify if you used these steps to move your Dropbox folder or if you followed another procedure? Let me know more and we'll take it from there, Dean. 

We're happy to hear it's sorted now and thanks for keeping us in the loop too @"oreinar" See you around the Community and take care!

This idea has been closed out due to lack of activity and engagement. If you have another idea or feature that you’d like to suggest though, don’t hesitate to post it on our forum!

Hey @"sarka" - sorry to hear you're having issues with this. Could you maybe try another browser and let me know if you get the same results? Thank you! --- Ahoj @"sarka" - děkujeme, že jsi nám na to dala vědět. Mohla bys zkusit jiný prohlížeč a dát mi vědět, jestli se ti zobrazí stejné výsledky? Děkuji!

temHey @"mfctitch" - thanks for dropping by our Community and sorry to hear you're having issues with this. Just to clarify, are you using the Dropbox desktop app on a computer of yours or just the web browser? How did you upload the file in the first place to Dropbox and how are you uploading it after your edits? Let me…

Did you try reinstalling the app on any of your computer that exhibits this behavior at all @"Doppler44"? 

And what are your sync settings as per the app's preferences (under the sync tab)@"Doppler44"? Also, approximately how many files you're syncing in your Dropbox folder and how much hard drive space is left on your computer? 

In that case, can you try using our self-served look up tool to find the email address that's associated with your charges, Carole? Is it an exact match with the one you see on your account's settings? 

Hey @"Doppler44" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar/system tray? Any additional information or even scccreenshots are more than welcome!