Walter Dropbox Community Moderator

Hey @Luddite, sorry to jump in here, but could you clarify how many inches your iPad's screen is? As outlined here, if you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications. 

Hey @Songbird212, thanks for posting on our Community. Could you please try the following steps and let me know if they help? 1. Click the Dropbox icon in your system tray/menu bar. 2. Click the profile pic/initials icon in the top right of the window. 3. Choose "Preferences" 4. Go to the "Account" tab and while holding…

Hi @"Supanut L.", sorry to hear about this. Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Also, have you tried another wifi network or doing this via cellular data?

Do you happen to have another Dropbox account, associated with a different email address of your perhaps @"mmakabeh"? Also, have you managed to grab a screenshot of your plan tab for us?

Hi there @"matjazz", sorry to hear about this. Could you clarify how many files you're syncing locally on your computer approximately? Any additional information or screenshots are more than welcome!

Hey @"RolfBly", sorry to jump in here and thanks for your feedback on this. Let us know if anything else comes up!

Hey @"vcaston", sorry to hear about this. Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Also, if you happen to be running any 3rd party apps that might be monitoring your files somehow, you might want to take a look at this discussion too. In any case, please keep me…

Hey @"mmakabeh", could you send us a screenshot of your plan tab? 

Hey @"Angie07", sorry to jump in, but could you clarify what exactly is shown in your plan tab? As for sending us a screenshot, have you tried requesting the desktop site from your browser to see if you can find the camera icon? 

Hey @"Josty", thanks for posting on our Community and happy Monday! There should be an option to upload text and other files if you scroll a bit further down on your screen when tapping the (+) button to upload your files. Let me know if this helps!

Thank you for your feedback on this @"Bhas" - it's been noted in our system. Please let us know if you have anything else to add. 

Hey @"Andrew_Kidd", sorry to hear about this. Could you please try clearing your browser's cache or another browser and let me know how it goes? If the issue persists, I'd appreciate a couple of screenshots from the error you get too. Thanks!

Hey @"PascalMahvi", sorry to hear you're having issues with this. Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing? Have you granted Dropbox full disk access as outlined here by the way? Keep me posted, Pascal!

Thanks for the nudge on this @"PZ_01" I just wanted to mention that the only work-around at the moment is to close the Dropbox desktop app before starting the transfers. Our team is aware of the issue and are looking into this. We'll let you know more as soon as we have an update. Thanks for flagging this!

Hey @"tdavis1", thanks for using Dropbox and welcome to the Community! Can you clarify the exact error you're getting when trying to access the link in question? Is the file that the link points to deleted or moved to a confidential folder perhaps? Any additional information you can share is more than welcome!

Hey @taylorb, for using Dropbox and welcome to the Community! The best way to achieve this would be through a Dropbox for Business teams account where you'd be able to onboard all the employees to the same team account. You can check our plans from this page. Let me know if you have any other questions!

Let us know of any updates @"ztoa" 

Hey @"ztoa", sorry to jump in, but I just wanted to mention that if you’d like to get the full Dropbox desktop app, you need to use: A computer capable of running the required operating system, and one of the following desktop environments: * GNOME shell (may need the TopIcons extension to get the tray icon) * Unity *…

Hey @"branditfa", sorry to hear you're having issues with this. Can you navigate to a (sample) shared file and confirm you've subscribed to its comments from the right hand pane? Also, have you checked your email's spam/junk folder in case those emails end up there somehow? Keep me posted on your findings and we'll take it…

Thanks for clarifying that for me, Allen. Let us know if anything comes up!

Thanks for the cooperation @"mski" - you've got

I see, thanks for the additional information, Allen - much appreciated. Your computer's OS is supported so it shouldn't be an issue here. Were/are you running any 3rd party apps that could be causing issues on your machine? Also, you're no longer facing the issue you mentioned - correct? 

Hey @"mski", thanks for joining the discussion here. May we reach out via email to have a further look internally? 

HI there @"elias11111", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error the recipients of your shared files are getting so that we can make sure we're on the same page? If you follow these steps, do the shared links work for you normally? Let us know more and we'll…

Hi there @"Lui Hepworth", sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment too? Also, could you have a look at your app's preferences under the sync tab and let me know where your Dropbox…

Thanks for the cooperation @"Salsa1988" - you've got

Hey @"SLFI59715" - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point. As for you @"Salsa1988", may we reach out via email to the email address that's associated with your profile here on our Community to investigate further? 

Sure thing @"Aoife_Kna" - you've got too! Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Hey @"Salsa1988", sorry to hear you're having issues with this. Could you please clarify if you're getting any specific error when trying to log into the account in question? 

Thanks for the additional information and the screenshot too, Andreas. Could you navigate to the samples folder and copy the link from there again and test it anew? Were you using a saved or bookmarked link to access it perhaps? Apart from that, you could try creating new links for those folders.