Walter Dropbox Community Moderator

Hey @"AlanBustany", sorry to hear about this. Could you send us a screenshot of the warning you get and also clarify the app's version and status as shown in your menu bar at the moment?

Hey there @"David K.41", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there? Also, have you tried rebooting or clearing the app's cache since you first noticed this? Keep me posted, David. 

Hey there @"oneoftheelks", thanks for posting on our Community and sorry to hear you're having issues with this. Can you just clarify if you're all of you are/will be using iOS devices to upload to this file request of yours? Also, have you ensured that those files all have location data embedded before uploading them?…

Hey there @"Michael 103673", sorry to hear about this. Can you please clarify if you're previewing the file within the mobile Dropbox app or if you're using a web browser instead? Does it happen with all of your Excel files or just one? Any additional information you can share is more than welcome, Michael. 

Hi there @"Sosebot", sorry to hear about this. Could you send us a screenshot of the app's status as shown in your menu bar at the moment and another one showing us where you spotted the hard drive space discrepancy? As for the expected changes with the new desktop app for Mac OS, you can have a look here. In any case,…

Hey there @"MyrddinEmrys", thanks for the elaborate report. Following a migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. That said, note that there are some things you can check to ensure…

Thanks for the clarification @"imsharmaine20" May we reach out via email to have a further look internally at this point?

Hey @"Alexius321", sorry to jump in here, but if you happen to be on the Basic plan, have you ensured that you're not hitting your account's device limit? If that's not the case, could you try disabling any security programs you may have running temporarily and let us know if you still get the same error? 

Hey @"nick1803", sorry to jump in, but may I ask how large is the PDF file in question? Have you tried clearing your browser's cache or using another browser perhaps?

Hey @"Eildh", thanks for posting on our Community and happy Friday. May I ask if this happens with all of the email notifications you get about the activity in your shared folders? Also, are those folders owned by you or someone else? Any additional information is more than welcome!

Thanks for flagging this @"imsharmaine20" - I just corrected it. Could you have a look and let me know if it works now? Thanks!

Hi there @"imsharmaine20", sorry to hear you're having issues with this. I'm not sure if this would help, but have you consulted this Help Center article yet? Let me know and we'll take it from there. 

Hey @"syntrak", thanks for the nudge on this. I just checked back on your ticket and I can see that the expert handling your request has responded. I'd recommend getting back to them through email for further assistance, if needed. 

Hey @"laszlohal", sorry to hear you're having issues with this. Could you have a look at your backups page and your homepage and let us know if you find any files or folders taking up space? 

Hi there @"AdrianCarlsson", sorry to hear you're having issues with this. Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache at all since you first noticed this by the way? Any additional information is…

Hey @"kmccauley", sorry to jump in here and thanks for your patience while we checked this with the team. This should be fixed in the 177 version of the desktop app (it's not out yet), so make sure to keep the desktop app up to date. I hope this helps!

Hey @"GRC", sorry to hear about this. Can you please me know how this is logged in your events page? Also, have you tried uploading your files via the website directly? Any additional information is more than welcome! 

Hey @"Dean G.4", sorry to hear you're having issues with this. Can you please clarify if you let the desktop app sync your changes and state that it's up to date after resolving your sync issues? Thanks!

Hey there @"jamdalla", thanks for using Dropbox and welcome to the Community! I'm afraid this is not possible at this time with Dropbox. You'd need to manually set those files to be online only when needed to free up hard drive space on your computer(s). I'll leave this thread open in case there's a user who can offer…

Have you tried waiting till the app finishes syncing your changes and state 'up to date' in your menu bar before trying to make them available offline, Dan?

Hi there @"megawhite", sorry to hear you're having issues with this. Can you clarify the app's version as shown in your system tray and send us a screenshot of where you're spotting the RAM usage? If you could also let us know the exact OS version of your computer, I'd appreciate it. Keep us posted!

Hey there @"dandandaaan", sorry to hear you're having issues with this and thanks for all the information you provided and the screenshots too. Can you please let us know the version and status of the desktop app installed on your computer as shown in your menu bar? Also, have you tried making those files available offline…

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Jutjut" See you around the Community and take care!

Yeah, no worries @"w_b" - I've just sent you an email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. Thanks!

No worries @"acej" - I've just sent you an email to the email address that's associated with your profile here on our Community, so please have a look at your email's inbox and we'll take it from there. Thanks!

Hey @"mikewill", sorry to jump in, but have you tried deleting it from the backups page?

Thanks for the update @"RickyW" Would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for the screenshot @"acej" May we reach out via email to have a further look internally at this point? 

Hey @"w_b", would it be OK if we reached out via email to have a further look internally at this point? 

In that case, you could try this form instead @"lchesnutt01" Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do this and get a ticket ID, you can share it with us here so that we can look it up in our system as well.