Walter Dropbox Community Moderator

Hey @adamny, sorry to jump in here, but could you let us know your device's exact OS version? Also, have you tried clearing the app's cache at all since you first noticed this? 

Hey @"LR0108" - sorry to jump in here, but could you try navigating to the backups tab from the app's preferences and find your mobile device and delete from there? Once this is done, try re-connecting the device once more and let us know how it goes. When it comes to your mobile device, could you clarify its exact OS and…

Hey @ducksinarow, sorry to hear you're having issues with this. Before starting to re-organize your folder structure or making other changes, could you send me a screenshot of the app's exact status and version as shown in your menu bar at the moment? Do you see all of your backed up files in your backups page? Also, are…

Thanks for your cooperation @"rustle1" - you've got

Hi there @"EvilBolzen", sorry to hear about this. Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it? 

Hey @"Eddie B." , sorry to jump in here, but could you send us a screenshot of the exact error you're getting (including the URL you're navigating to) so that we can have a visual too? 

The automatic camera uploads feature will pick up from where you had left off and won't be uploading any duplicates @"dennisgaudenzi" As for your additional concern, setting a pass-code would probably interfere with the upload process and you'd need to unlock your phone and app to resume it. Let me know if anything else…

Hey @"eapen", sorry to jump in, but I just wanted to mention that you can add this user - once they're on-boarded to the team - to a new group as outlined here like Nancy mentioned. Let us know if you have any other questions, Thomas. 

Do you maybe see any actions logged in the events page on this specific file perhaps @"Phoenix-66" ? If not, I'm afraid that your changes didn't make it to our servers, so we wouldn't be able to restore the file from our end. In that case, you could try reaching out to Microsoft for further assistance directly. 

Hi there @"UberRat" - can you clarify the version of the Dropbox app you're using on your Chromebook? Have you try reinstalling it by any chance? Also, is your browser up to date with its latest version? Any additional information is more than welcome! 

Hi there @"AllenB" - sorry to hear about this. Could you let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's exact OS version and the version and status of the desktop app installed there as shown in your menu bar? Have you reinstalled the desktop…

Hi there @"dennisgaudenzi", sorry to jump in here, but did you have the chance to reinstall the app on your iPhone yet? If you did, do the crashes still occur? While we're at it, I just checked the mobile app on my Android device and I don't see any lagging or crashes and my file count in the Camera Uploads folder is very…

Hi @"MikeB1971", thanks for sharing your thoughts on this with us and happy Monday! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"michaeldk", thanks for taking the time to share your thoughts on this with us and happy Monday! I just wanted to let you know that your feedback has been logged in our system - please let us know if you have anything else to add. Thanks so much!

Hey @"fingolfin78", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? 

Hey @"Alarmed-user", sorry to hear about this. Could you clarify how exactly you uploaded these files to your Dropbox account in the first place? Do you see any events mentioning them in your events page? Any additional information is more than welcome!

Hi there @Eatsmartsup, thanks for posting on our Community and sorry to hear about this. Do you happen to have a ticket ID for your interactions with our support team perhaps? If so, you can share it with us here so that we can look it up in our system as well. Otherwise, please elaborate on the issue you're having so that…

Thanks for the cooperation @"nightcarlos" - you've got

Hey @"brankogrbac", sorry to jump in and thanks for your patience while we checked on this internally with the team. So, this is expected to some extent as the desktop app itself integrates with your computer's file-system to give you Dropbox tools (right click options), even outside your Dropbox folder on Windows, but…

Hey @"Captain_reporter", sorry to hear about this. Could you clarify the type of files that are giving you this error and their size as well?

How long has it been since you first got this error @"freefmlk"? 

Hey there @"akb1", thanks for posting on our Community and happy Friday! I just wanted to mention that there's no way to do this at this time - thank you for your feedback on this! Let us know if you have anything else to add. 

Hey @"nightcarlos", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? May we reach out via email to have a further look internally perhaps? 

Thanks for the report @"Joe Maluso" Would it be OK if we reached out via email to have a further look internally? 

And is your desktop app 'up to date' or still syncing @"pimvh"? Also, have you rebooted your computer to see if that makes any difference? 

Hi there @freefmlk, sorry to hear you're having issues with this. Could you let us know how many referrals you've sent so far and how long have you been getting this error? While we're at it, note that there's a limit to the referral space you can earn. In total, Dropbox Basic accounts can earn up to 16 GB through…

Thanks for the additional information @"Andreas K.25" - most appreciated. Dropbox is moving to an updated shared link architecture where links are based on content rather than on users. This will affect how links are created and shared. As you noticed, the new links can be identified by the presence of an ‘rlkey’ parameter…

Glad to hear it's sorted now @"Cheezykins" - thanks for keeping me in the loop too. See you around the Community and have a lovely weekend!

No worries @"jlmoore314" - I'm glad to hear you sorted this out in the end. Let us know if anything else comes up and have a lovely weekend ahead!

Hi there @"Cheezykins", sorry to hear you're having issues with this. Could you have a look at this discussion and let me know if any of the information there helps? Thanks!