Walter Dropbox Community Moderator

Hi @"TomDel1", sorry to hear you're having issues with this. Can you send us a screenshot of the options you get in the app's preferences under the Backups tab?

Hey @"Darko G.1", I'm not sure I understand the issue you're facing; could you elaborate a tad for us please? 

Hi there @"Nancy M.40", thanks for posting on our Community and happy Monday! Could you have a look at this article and this one and let us know if they help achieve what you had in mind? To do this, you could try putting the default for the folders to be selectively synced to the computer as well as enforcing the default…

Hey @"lunalunare", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a better look? Thanks!

Hi there @"kmccauley", sorry to hear you're having issues with this. It seems that you updated to the new desktop app for Mac OS - you can have a look at this Help Center article about the expected changes. As for the syncing issue, could you clarify how long it's been since the app stuck at syncing? Have you rebooted your…

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @"GG26" See you around the Community and have a lovely weekend ahead! 

Hey @"receptionlaw", sorry to hear you're having issues with this. Can you please send me a screenshot of the error you're getting and how the folder looks on your end so that we have a visual too? Thanks!

Hey @"GG26", thanks for the detailed report and sorry to hear you're having issues with this. Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error, so…

Do you maybe see it after tapping the share option @"DonGlover"? If not, let us know here and we'll reach out via email to investigate further. 

Hey @"Rachel L.", sorry to hear you're having issues with this and thanks for all the information you provided. May we reach out via email to have a further look internally at this point? 

Hey @"JoolzM", sorry to jump in, but I was wondering if you're still having issues with this. If so, could we reach out via email to have a further look internally?

Hi @"madmith", thanks for sharing your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. 

Hey @"jasonspiano", sorry to hear you're having issues with this. When you say you don't have permission, can you send us a screenshot of the exact error you're getting so that we can have a look too? Also, do you see any backed up folders on your backups page?

Hey @"mikewill", sorry to jump in, but could you send us a screenshot of the options you get when you right click on the mentioned folder?

Hey @"jacovg91", sorry to jump in, but I just wanted to mention that our team is looking into this. We'll let you know more as soon as we have an update. 

Could you send us some screenshots of how it looks on your end so that we can assist further @"w_b"?

Hey @"w_b", sorry to jump in, but when you say you don't have permission to rename the file, is this because it's a shared file or are you getting any particular errors? 

Sure thing @"aaronzrn11" - you've got Please have a look at your email's inbox and we'll take it from there.

Hey @"innoway", sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"Colin C.16", have you ensured that you've not connected more than 3 devices to your account, if you're on the Basic plan as you might be hitting your device limit? If that's not the case, you can try installing the desktop app anew from this page directly. You can also temporarily disable any antivirus or firewalls…

For anyone affected by this, could you please send us a screenshot of the app's status and version as shown in your menu bar? 

In that case, may we reach out via email to have a further look internally @"aaronzrn11"? 

Hey @"legacygt777", sorry to hear about this. When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps? Let us know and we'll take it from there. 

Hey @"icetubMP", sorry to hear about this. Have you tried clearing your browser's cache or another browser since you first noticed this? If you did and still get the same message, please send us a screenshot so that we can have a visual too. Thanks!

Hey @"John Row", sorry to hear you're having issues with this. Did you make sure your device meets the minimum requirements as outlined here? Also, are you installing it from this page or this one perhaps? Any additional information or screenshots are more than welcome! 

Hi there @"johncocci", sorry to hear about this. Could you let us know the version and status of the desktop app installed on your computer and send us a screenshot of how this looks on your end so that we can have a visual too? Any additional information is more than welcome!

Hi there @"simonescartabelli", sorry to hear about your syncing issue. Can you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? This would help us assist further. --- Ciao @"simonescartabelli", mi dispiace per il tuo problema di sincronizzazione. Puoi inviarci uno…

Hey @"alepeco", sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"Tawfee52", sorry to jump in here, but I just wanted to mention that in that case you can reach out to our support team through this form directly for further assistance. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. Once you do this and…

Glad to hear you're back up and running and thanks for keeping me in the loop too @"EcruBlack" See you around the Community and take care!