Walter Dropbox Community Moderator

Hi there @"One Yoga", thanks for using Dropbox and happy Monday! Could you clear your browser's cache or try another browser and let us know how it goes? If you still get an error, I'd appreciate a screenshot too. Thanks!

No worries @"RetiredCR" - I'm just glad to hear it's sorted now and thanks for keeping me in the loop too. See you around the Community and have a wonderful September ahead! 

Hey @"Evan_S", sorry to hear about this. Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on…

Hey @"hfiumano" & @"Upstate Cate", could you confirm what is your plan tab showing in regards to your quota at the moment? Also, can you let us know how large the folder you're trying to add to your account is? If you could also send us a screenshot of the errors and/or notifications you're getting, I'd appreciate it. 

Hey @"RetiredCR", sorry to hear you're having issues with this. For starters, please note that sharing a Dropbox account is against the Dropbox ToS. It’s not necessary to share an account in order to share files with someone. In this case the person you want to share with should create their own account, and then you can…

I meant the vanilla (or stock) version of Android OS @"wallemoney" In the meantime, you could try turning Camera Uploads off and then back on to see if that helps improve the issue with the missing files. If the issue persists, could you check a sample file and let us know its size and type? 

Hey @"cancooks", sorry to hear about this. Would it be OK if we reached out via email to have a further look internally? 

Hey @"mferguson_au", thanks for posting on our Community and happy Friday! It seems that you're using a beta version of the app; could you try the latest, stable version from this page directly and let us know if you still get the same error? To make sure you're off the beta channel (i.e. early releases), you can turn off…

Hi all, I just wanted to let you know that the team is aware of this issue and are working towards a fix. We'll let you know more once we have an update. Thanks for your patience! 

Thanks for the screenshot @"rovf" What does the app state when you click on its icon or when you hover your mouse over it? If you can access the preferences, can you take a look at the sync tab and let me know where your Dropbox folder is located as shown there? 

Hey @"wallemoney", sorry to jump in here, but could you try replicating this issue on a supported mobile environment, namely on a supported Android OS version? Apart from that, if the automatic camera uploads have finished and you're still missing some files, you can try finding them and uploading them manually via the (+)…

Hey @"MWoodsMusic", thanks for joining the discussion here. I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment. in addition, you should be able to access your Dropbox account and files normally through a web browser. I wish I had a better answer than this,…

Hey @"Ash Dan", thanks for posting on our Community and happy Friday. All the members of the shared folder are able to share the folder with others and you can check the folder's members by navigating to the folder's settings or hovering your mouse over the "Who can access" column when navigating to the shared folder from…

At this moment, the only option is to add it manually (on the Premium plan), but thanks for the feedback @"easyandimpactful" - I've passed it on to the team. Also, note that phone support is only available to Dropbox Business and Dropbox Enterprise admins. If you'd like to get contacted by our Sales team instead, you can…

Thanks for the additional information @"GG_drop" Could you clarify when the crashes occur as well for us? 

Hi there @"GG_drop", sorry to hear about this. Can you please let us know your computer's exact OS version and where your Dropbox folder is located as per the sync tab in the app's preferences, if possible before the app crashes? Do the crashes happen after you take a certain action or immediately after launching it? Any…

Thanks for your patience while we looked into this internally @"jeromemuller" - most appreciated! So, we've confirmed that the automation inheritance (i.e. the new sub-folders also get the same automation as the parent) is not available yet to users, but we've been testing it internally and have plans to implement it very…

In that case, can you give these steps a go and let us know how it goes @"Rob Meijer"? 

Clickable links which do stay clickable when the signer opens your request are indeed available to the Dropbox Sign Premium plan. Just to make sure we got this right though, you'd like the links to stay automatically in the PDF (and not to add them manually)? Is this correct? As for a free trial for the Dropbox Sign…

Hey @"stephanmo", sorry for the tardy response; are you still having issues with this? In case you do, would it be OK if we reached out via email to have a further look internally? 

Hey @"joao cruz1" - sorry to jump in here, but I just wanted to mention that the the Dropbox app for Windows in S mode( Dropbox Lite) does not actively store files and folders on your device. It allows you to access your files and folders that are stored on your Dropbox account when you’re connected to the internet, or if…

Hey @Le Long, sorry to hear about this. Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps? Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me…

Thanks for keeping us in the loop @"Rob Meijer" - please let us know of any updates when you get the chance. 

Does this happen with only this specific file or is this affecting all of your mp4 files @"TomFuller" ? Have you tried clearing the cache of both apps since you first noticed this? 

If you've confirmed that the email is coming from an official Dropbox domain, then it could have been sent in error in which case you'd be safe to ignore it. Otherwise, you can forward the whole email to abuse@dropbox.com I hope this helps @"WEW" 

Hey @"palebluedot1", thanks for taking the time to share your thoughts on this with us. Did you get in contact with our support team to troubleshoot your issues in more depth and with account specific information by any chance? If so, please share your ticket ID with us so that we can look it up in our system as well. When…

Hey @"WEW", did you have the chance to go through the discussion I linked to in my previous reply?

Hey @"datha", could you clarify the templates you're referring to for us? Thanks!

Hey @"CaptainPablo", sorry to hear about this. Could you please clear your browser's cache or try another browser and let us know if you still get the same error? If so, I'd appreciate a screenshot too. Thanks!

Glad to hear that @fernandaverruck See you around the Community and take care!