Walter Dropbox Community Moderator

Hey @"NB14" - thanks for your feedback on this. It's been noted in our system, but please let us know if you have anything else to add. As for you now @"meemeemux", could you share your ticket ID from your support interaction so that we can look it up in our system?

Could you send us a screenshot of the app's current status as shown in your system tray at the moment @"topoloco2000"? As for your cache folder, you can take a look here.

Hey @"alex_k", sorry to hear about this. Could you clarify the plan you're on at the moment and also send us a screenshot of the error you're getting? Thanks!

Thanks for the nudge @"Ccseven" Could you try the offline installer from this page and let me know how it goes? If you end up with an error, please send us a screenshot so that we can have a visual too. 

Hey @"dragonbrian", sorry to hear you're having issues with this.. Could you please clear your browser's cache or try another browser or an incognito window with no plugins or extensions running and let us know how it goes? If you still get the same error, I'd appreciate a screenshot too. Thanks!

Hey @"mlcwade", sorry to hear about this. Have you tried any of the troubleshooting mentioned in this discussion? 

Hey @"KellyHausenfluck ", sorry to hear you're having issues with this. Could you please walk us through the steps you take to upload your files and how those actions are logged in your events page? This will help us assist further. 

Hey @"doctordee", thanks for posting on our Community! Could you send us a screenshot of how this email looks like (omitting any personal info) and clarify the email address that it came from? Thanks so much!

Hey @"Glenn M.5" , sorry to hear you're having issues with this. Can you please try another browser and/or a private browsing window with no extensions or plugins running and let us know if you notice any difference? Thanks!

Hey there @"scifi50", sorry to hear you're having issues with this. I'm not sure where Dropbox comes into play here, but could you send us a screenshot of any errors you might be getting so that we can have a look too? Thanks!

Hey @"JackoHey", sorry to hear you're having issues with this. Could you have a look at this discussion and let me know if the information there helps? Thanks!

Could you update the app's version to the most recent one from this page and let me know how it goes @"Wendy Don"?

Hey @"jannegue", sorry to jump in here, but could you try the offline installer from this page and let us know how it goes?

Hey @"Helpmecancel", sorry to jump in, but I just wanted to mention that you can reach out to our support team directly for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. When you do this and get a ticket…

Hey @"judysweeney", sorry to jump in here, but could you send us a screenshot of the errors you get so that we can have a visual too?

Hey @"topoloco2000", sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes? If the issue persists, could you try replicating it with our desktop app completely closed? 

Hey @"tyeckley" & @"thx7783" - sorry to hear about this. I'd recommend getting in touch with our support team directly for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do this and receive a ticket…

Could you try clicking on it and then on your account's picture that comes up and try the button I mentioned earlier as well @"RoxanneRB" ?

Hey @"Justin_S", sorry to hear about this. Did you try rebooting your computer or refreshing your Finder since you first noticed this? If you did and still notice this, you might want to reindex your Spotlight as well. In any case, please keep us posted!

No worries @"burunduk" - I'm glad to hear it's sorted now. See you around the Community and take care!

Did you make sure that the Dropbox desktop app is completely 'up to date' in your system tray and not still syncing @"chauptman1" ? Does the same error come up if you quit the app completely and try to open the same files? 

Hey there @"cristinatercero" - sorry to jump in here, but could you try the offline installer from this page directly and let us know how it goes? Thanks so much!

Hey there @"cancant", sorry to hear about this. Could you please clarify your device's exact OS and the version and status of the desktop app as shown in your menu bar/system tray?

Hey @"chauptman1", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Any additional information is more than welcome!

Hey @"sairasaleem053"- thanks for the ticket ID. I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.

No worries @"JohnnyDrama" - I'm just happy to hear you managed to sort this out in the end. See you around the Community and enjoy the rest of your week! 

Glad to hear it's sorted now and thanks for the update too @"Ccseven" See you around the Community and take care!

Hi there @"topoloco2000", sorry to hear you're having issues with this. Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? This will help us assist further. 

Glad to hear that and thanks for keeping us in the loop too, Tom. See you around the Community and take care! 

Thanks for clarifying that for us @"RoxanneRB" - much appreciated. Could you send us a full screenshot of the app's status as shown in your system tray? Also, can you try clicking on the 'view sync issues' button after clicking on your avatar after you clicked on the app's icon in the system tray?