Walter Dropbox Community Moderator

That would depend on the web browser you're using at the moment @"Digger1960" There should be an option or setting that enables you to see the desktop version of the web-pages you're navigating to. 

Hey @"hispdtape", sorry to hear about this. Could you clarify your computer's OS and confirm that those files were indeed available offline and not online only or placeholders (if the app wasn't syncing) when you tried to work on them? Were you getting a specific error? Do you maybe have a screenshot of that in hand? Any…

You can attach a screenshot to your reply via the camera icon (insert photo option) within your reply's box @"Digger1960" If you're on a mobile device and not seeing it, you might need to request the desktop version of the site to bring the button up. 

Do you have the desktop app installed on the mentioned computer at the moment @"Mark312"? If so, can you navigate to the backups tab from the app's preferences and see if you can disable it from there? 

Hey @"ukracer", sorry to hear about this. Can you please send us a couple of screenshots so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your menu bar/system tray at the moment? Any additional information is more than welcome! 

How large are the files that are giving you this error @"Shezz"? Do they open normally after making them available offline? 

Hi @"MariaFestli", sorry to hear you're having issues with this. Can you please send us a screenshot of the options you get when you right (or control) click on your files in your Dropbox folder? Also, can you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

Hey there @"Digger1960", sorry to hear you're having issues with this, Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? if you can also send us a screenshot of the exact error you're getting, I'd appreciate it. Keep us posted!

Hey @"Mark312", sorry to hear you're having issues with this. Could you please navigate to your backups page and let me know if you're able to disable or delete your backups from there? Also, what's your plan tab reporting exactly In regards to your quota? Keep us posted!

Hey anonymous, sorry to hear you're having issues with this. Could you clear the app's cache and log out and back in again after rebooting your iPhone? If that won't work, you can also try turning the camera uploads feature off and then back on in the app's settings. In any case, please keep us posted! 

Hi there @BronNZ, sorry to hear you're having issues with this. Your question would be more suitable for a Microsoft Word forum, but just to make sure we've got all bases covered, could you please let us know your device's exact OS and the version and status of the Dropbox desktop app installed there as shown in your menu…

Hey @Kave, sorry to hear you're having issues with this. Could you please clarify the steps you take to do this and send us a couple of screenshots so that we can have a visual too?Also, what plan are you on at the moment? Do you see those apps under your Connected Apps tab? Any additional information you can share is more…

Are you the owner of the shared link and file or someone else shared it with you in the first place @"Roger conry " ?

Hey @"Cengizhan_Bilgin", sorry to jump in here, but have you tried uploading those files via the website instead of this third party app to see if their metadata stay intact? 

Hey @"smcleodbry", sorry to jump in here, but could you clarify if you have the Dropbox desktop app installed on your computer and if you've made sure that you're logged into the same Dropbox account both on the website and on the desktop app?

Hey @"Arkadiy K.", thanks for joining the discussion here. Those dots in the filenames must be the culprit here. You can have a look at this Help Center article for more information about naming your files in Dropbox. Hope this helps!

Have you tried rebooting your computer and router or using another network @"Kiw21"?

Did you check for any security programs like the ones I mentioned too @"Kiw21"? Could you maybe send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

Yes, that's correct @"AvdH" - your account's quota isn't affected by reinstalling the app on your computer. Let us know of any updates! ---- Ja, dat klopt @"AvdH" - het quotum van uw account wordt niet beïnvloed door het opnieuw installeren van de app op uw computer. Laat het ons weten als er updates zijn!

Hey @"Elsje Joubert", sorry to hear you're having issues with this. I just wanted to clarify that these icons are not coming from Dropbox, but probably from One Drive. You can have a look at this page for more information. Hope this helps! 

Hi there @"Kiw21", sorry to hear about this. Could you please clarify your computer's OS version for us? Also, have you ensured that this is not caused by a security software like an antivirus, firewall or a VPN/proxy setting? Any additional information is more than welcome!

Hey @"Amitkumar1", I can see that my colleague Megan has already sent you an email to the email address that's connected to your profile here, on our Community about this issue. Have you had the chance to check it out by the way? If you can't find it in your inbox, you can also check your email's spam/junk folder to see if…

Hey @"Nix-X" - sorry to jump in here, but I just sent you an email to have a further look into this internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi @"edmondcr" - thanks for your cooperation so far. I've just sent you an email to look further into this issue, so please have a look at your inbox and we'll take it from there. 

Hey @"lobau", sorry to hear you're having issues with this. For starters, please note that the Flathub version of Dropbox is not developed or maintained by Dropbox - you can reach out to Flathub directly for further assistance if you like. That said, if you'd like to install the official desktop app for Linux on your…

Hey @"Goddess_Nyx", I've merged your post under this discussion as your query seems to echo the OP here. Can you have a look and let us know if any of the information here helps? 

Hey @"KauaiJim", sorry to hear about your syncing issue. Can you please let me know if you're able to see your files in the website from all of your devices? Is the app 'up to date' on all of your devices by the way? Any additional information is more than welcome! 

Hey @"Jimmy Glinster", sorry to hear you're having issues with this. The one time security code is different from 2 factor authentication codes. Have you checked your email's spam/junk folder to see if the emails end up there somehow? You can also add the email address no-reply@dropbox.com to your address book and then try…

Hey @"ppeixoto", could you send us a screenshot of where you're spotting the space discrepancy so that we can have a visual too? If you'd like to move your Dropbox folder to another drive, you can follow the steps outlined here. 

No biggie @"Fildar42" - I'm just glad to hear it's sorted now. See you around the Community and take care!