Walter Dropbox Community Moderator

Hi there @"walimahmud", sotty to hear you're having issues with this. Can you send us a screenshot of what you see on your desktop so that we can make sure we're on the same page? While we're at it, please include the desktop app's exact status and version as shown in your system tray/menu bar as well. Thanks!

Hi there @"rio macc", thanks for posting on our Community and happy Monday! If you've already been downgraded to the Basic plan, you can re-upgrade through the plans page using your credit card as normal. If that's not the case, you can update your billing information as outlined here. I hope this helps!

Thanks for the clarification @"mossa" Could you also clarify the exact OS version of your device(s) and the version and status of the desktop app as shown in your system tray/menu bar? If you could also attach a screenshot of how the files look on your end so check their syncing icons, I'd appreciate it. 

Thanks for your cooperation @"Ricky sas" I've just sent you an email to the email address that's associated with your Community profile so please have a look at your inbox and we'll take it from there. 

HI there @"mossa", sorry to hear about this. Can you please provide us with some additional information so that we can assist further? Also, does this happen with only the Windows VM or a normal Windows device as well? 

This would depend on the accounts you're using @"MHP86" Are you all part of the same Dropbox for Business teams account or are you all using individual accounts?

I'm happy to hear you managed to sort this out in the end and thanks for keeping me in the loop too @"donheff" See you around the Community and have a lovely week ahead! 

Hi there @"rludlow", sorry to hear you're having issues with this. I'm not aware of any video resources that would help, but maybe you could try our automated folders and/or the multi-file organize feature. Let me know how it goes if you find the chance to give it a go. PS: As for your selective sync settings, you can…

Thanks for the update @"Justin_S" - I'm happy to hear it's resolved now. See you around the Community and have a lovely weekend!

Hi there @"confused123", sorry to hear you're having issues with this. If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If you still get the same results, please send us a screenshot so that we can have a visual too. Thanks!

Hi there @"natashas1", sorry to hear you're having issues with this. May I ask if you're running any antivirus, firewall or VPN/proxy settings on your computer that might be causing issues? If you do, could you temporarily disable them and try to install the desktop app anew? If you get the same error, please send us a…

Glad to hear it's sorted now for you @"Archeowebby" - thanks for keeping me in the loop too. As for you now @"Justin_S", it looks like you're on the updated version of the desktop app for Mac OS so you might need to make the files with no icons online only and then local (available offline). Let me know if this helps!

Would it be OK if we reached out via email to have a further look internally at this point @"Reg77"? 

Hi there @"goemonburo", sorry to hear about this. Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Did you get a receipt in your email's inbox for the recent charge you mentioned perhaps? Any additional information is more than welcome. 

Hey @"JackBosma" - welcome to our Community! You should be able to find all the learning courses on this page and this one specifically for self-guided training courses. Hope this helps!

No worries, John. I'm just glad I could help. See you around and take care!

Hey @"skillet", sorry to hear you're having issues with this. Did you install the Dropbox desktop app with admin rights on your computer in the first place? If you did, can you confirm that you've also tried these steps to grant Dropbox full disk access as well?

Hi there @"Homer", sorry to hear about this. May I ask if you've tried rebooting your computer since you first noticed this? What about clicking on 'view now' from the error shown above your backup? Keep us posted please and feel free to include any piece of information you think might help. Thanks!

Nope, I can't think of anything to be honest, this would be a way to approach it I assume. For the files you'd be deleting from Dropbox, you'll be able to restore them from the deleted files page or the events page if needed. Let us know of any updates @"John j.15" 

Hey @"John j.15", sorry to jump in here, but I just wanted to mention that since the app will try to sync the files you see on your other devices and the website, you'll need to manually upload any files or folder you had been working on locally on your computer and then let the app sync on all of your devices. I know it's…

Could you send us a screenshot of that so that we can have a visual too @"DashingDave" ? 

Could you maybe send us a couple of screenshots of how it looks on your end so that we can have a visual too @"MissDylan"?

Hey @"mcs2" - sorry to hear you're having issues with this. Have you tried clicking on the column header and selecting the size option from there? Here's a screenshot of how it looks on my end for example:

Hey @"toehmen", did you reach out to Zapier's devs for further assistance on the matter as previously suggested? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"kbblack" See you around the Community and take care, Ken. 

Hey @"skydogpictures", sorry to hear you;re having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

Thanks you both for the screenshots @"Justin_S" & @"Archeowebby" Can you please follow these steps and let us know if they helped improve matters? * Click on the Apple logo located at the top-left of the screen. * Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security) * Click on Extensions. *…

Thanks for the clarification @"sam-e" - much appreciated. It sounds like the file path of this file might be too long for Adobe to handle - could you check the complete file path and let us know approximately how many characters it counts? Another thing you could try is making another copy of the file in your Dropbox root…

Hey @"lizzbe78", have you had the chance to check Nancy's reply yet?

Hey @"Troy", did you get the chance to see Nancy's response yet?