Walter Dropbox Community Moderator

Sure thing @"Fildar42" - let us know of any updates!

Could you click on the blue hyperlink and forward us the whole error log from there @"Fildar42" ?

Thanks for giving that a go for me @"edmondcr" May I ask if this happens on a web browser as well or if it's just affecting the mobile app? Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Are only mp4 files affected by this or is this happening with…

Hey @"ecvanbeek" - sorry to hear about this. Have you by any chance tried re-creating the email address perhaps? Do you happen to have linked any devices to the account in the past? If not, I'm afraid we won't be able to help much without access to the email address that's associated with the Dropbox account in question.…

Hey @"Fildar42", sorry to hear you're having issues with this. May I ask if you've tried reinstalling the desktop app since you first noticed this? If you did and this persists, you can try getting in touch with our support team so that they can assist further with account and device specific information. In any case,…

Hi there @"contactmike1", thanks for using Dropbox and welcome to the Community. Could you let us know the OS version of your computer and the current version and status of the desktop app as shown in your menu bar/system tray? Are you noticing this only on a particular type of files or are others affected as well? Any…

Hey @"LUCAS3395", thanks for using Dropbox and posting on our Community! There's no storage limit for shared folders (apart from your account's available space) and no way for the owner to change the folder's capacity limit somehow at this time. I hope this clears things up and let us know if you have any other questions.…

Hey @Dwbsjb, thanks for joining the discussion here. It sounds like you're looking for the selective sync feature or the option to make files online only. Could you have a look at this Help Center article and this one and let me know if that would do the trick? 

If you're on a mobile device, you can try requesting the desktop version of the site to see the button @"FlyingDutch7" 

Hey @"Roger conry " - thanks for using Dropbox and welcome to the Community! From what I gather you're having an issue with accessing the shared link you included in your post - correct? May I ask if you're getting a specific error and if you can check with the file and link's owner if they have deleted the file or…

Hey @Artemis1947, thanks for using Dropbox and welcome to the Community! Since you deleted the account and cancelled your subscription as well back then, this Dropbox folder is a local copy of the files you had stored in Dropbox at that point so you should be safe to delete it if you no longer need the files stored there.…

Hey @"LaraRebooted", sorry to hear about this. Have you taken a look at this Help Center article which outlines some possible reasons why this might be happening?

Hey @"edmondcr", sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this? To do so on iOS: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is done then please ensure you log out of the Dropbox…

Hey @"FlyingDutch7", sorry to jump in here, but I just wanted to mention that you can upload a screenshot via the camera icon (insert photos) option within your reply's box.

Hey @"ppeixoto", sorry to hear you're having issues with this. Could you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Is it 'up to date' or still syncing perhaps? Can you also send us a screenshot of the options you get when you right click on your files or…

Hey @"siebzehnx", sorry to hear about this. It sounds like your shared links were banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about it perhaps? If you can't find the email in your inbox, you can also try looking in your spam/junk folder as well. In any case, please…

Glad to hear it's sorted now @"kvz8" Let us know if anything else comes up in the future!

And is the app 'up to date' at the moment @"kvz8"? Did you reboot your computer at all since you first noticed this? Does renaming the files make any difference? 

Our support team would have a better visual of your account's specifics and would be able to troubleshoot further at this point @"Mark R.80" In any case, please let us know if anything else comes up.

Hey @"michal9", sorry to jump in here, but could you clarify if you're having an issue with accessing any of your Dropbox accounts at the moment? 

Hey @"kvz8", sorry to jump in, but I just wanted to clarify; are you still having issues with syncing or deleting the mentioned folder after the advanced reinstall or not? When it comes to the syncing icon you mentioned, have you ensured that the app is up to date and not still syncing? If you did and this persists after…

Hey @"mwendell", thanks for using Dropbox and welcome to our Community! Could you please clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Does it make any difference if you use the Files app by the way? Any additional information you can share is more than welcome!

Did you log out of your account and then back in during the process @"Barbylucedistelle"? Is this happening with a single file or is it affecting all of your mp4 files? 

Thanks for the ticket ID @Chantelle03 - much appreciated. I was able to locate it in our system and passed your comments on. You should be hearing from our experts soon, but please let us know if you have anything else to add. 

Sure thing @"blindbat84" - you've got

Thanks for the additional information @"Barbylucedistelle" - much appreciated. Have you tried clearing the app's cache since you first noticed it by the way?

Thanks for the ticket ID @"Barbylucedistelle" - I've located it in our system and passed on your comments on. I can see that a member from the team has already replied to you there, so I'd suggest getting back to them to continue looking into this. Let us know if you have anything else to add in the meantime. 

Hey @"Mark R.80" - thanks for letting us know about this. Can you please send us a screenshot of the app's exact status as shown in your task bar at the moment? Is the app stuck at the exact same number of files or syncing slowly? 

Hey @Bpwent, sorry to hear about your missing files. When is the last time you remember seeing them on our website? Have you tried logging into both of your accounts and taking a look at your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. Keep us…

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Rob Meijer" Have a lovely week ahead and see you around the Community!