Walter Dropbox Community Moderator

Even with the recent change that has added the rlkey parameter in the URLs of your shared links, you should still be able to edit them by replacing the dl=0 parameter with the raw=1 parameter. Have you given this a go perhaps @"joycemeyer2007"? 

Thanks for the screenshot @"Research-12" They seem to have shared with you a shared link with edit rights and to be able to do this you'd need to add the file to your account. If you don't have enough quota to store the file in your Dropbox account, it's normal that you get this message. Could you maybe ask them to share…

Hi there @"rfoster1" - sorry to hear you're having issues with this. I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription. To do so, make sure to use an incognito window without logging into any Dropbox…

Hi there @"mains", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what plan are you on at the moment? Any additional information is more than welcome!

Hi there @"tw1963", thanks for posting on our Community. Have you by any chance tried to get in contact with our Support team through this page as they'd be better equipped to help further? If you did and got a ticket ID, you can share it with us here so that we can look it up in our system too. Thanks!

Hey @"AlanFH", sorry to hear about this. Do your shared links work normally when you copy and paste them into a web browser instead of the Facebook group you mentioned? Let me know and we'll take it from there. 

Hi there @"Asdf12341", sorry to hear you're having issues with this. Does the file preview normally after downloading or exporting it to your device? Also, does it open normally from a web browser? Have you tried clearing the app's cache at all since you first noticed this? Keep us posted! 

Hey @"yueye115", would it be OK if we reached out via email to have a further look internally? 

Hey @"zacd", thanks for posting on our Community! While this is not possible directly through Dropbox, you may be able to use the Files app and the native iOS markup features to achieve what you had in mind. Let me know if this helps!

Hi there @"kyle", thanks for posting on our Community! From what I gather you must be referring to Dropbox Replay - is this correct? Let us know more and we'll take it from there.

Hey @"NStephens", thanks for posting on our Community. May i ask if this client of yours has a Dropbox/Dropbox Sign account associated with the email you used to send them the link to sign your document? Let me know more and we'll take it from there. 

Hi there @"jam72", sorry to hear you're having issues with this. While there's no such program at the moment, you can keep these guidelines in mind when naming the files you'd like to upload to Dropbox. I hope this helps a tad. 

Hey @"donheff", sorry to hear you're having issues with this. Before taking any drastic actions, can you please clarify where your Dropbox folder resides at the moment? You can see this from the sync tab in the app's preferences. A screenshot of the error the 3rd party app you mentioned is giving you as well as the Dropbox…

Hi there @"DownTime", sorry to hear you're having issues with this. From what I gather you must be referring to one time Dropbox security code - correct? And regaining access to the email address that's associated with that Dropbox account are out of the question? What you could in such situation is to reach out to our…

Hey @"Research-12", sorry to hear you're having issues with this. If the file was shared with you with view only rights, you should be able to by-pass or close the prompt to upgrade. Could you send us a screenshot of how it looks on your end and clarify how exactly was this file shared with you in the first place? Thanks!

HI @"joycemeyer2007", sorry to hear you're having issues with this. Can you please clarify if the shared links are giving you a specific error or if they're just not responding? Did you edit them in the past to have them render in the browser as outlined here perhaps? Any additional information is more than welcome!

Hey @"Ricky sas", would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for keeping me in the loop @"Reg77" Could you let us know if opening the file via the Files app on your iPad gives the correct audio or not? 

Hey @"Miriam28", sorry to hear you're having issues with this. May we reach out via email to have a further look internally? 

Hey @"Mike K.22" - thanks for taking the time to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Thanks for the update @"Arrell5093" May we reach out via email to have a further look internally at this point? 

Hey @"kbblack", sorry to hear about this. This sounds rather strange to be honest. Did you set up an automated folder that's converting your files perhaps? Do you see any additional information in your events page or the files' version history? Keep me posted!

Hi @"goodkid21", sorry to hear about this. Can you clarify what your plan tab is showing in regards to your quota? Also, do you see any folders in your backups page perhaps? Keep us posted!

Hey there @"MissDylan", sorry to hear you're having issues with this. Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab? Also, may I ask if you're working in your Dropbox…

Hi there @"MHP86", thanks for using Dropbox and welcome to the Community! When you say admin, are you referring to a team admin on a team Dropbox account or maybe to the owner of a shared folder? Let us know and we'll take it from there. 

Hey @"sam-e", sorry to jump in and thanks for the screenshot. Could you send us a screenshot of how the files that give this error look on your end so that we can check their syncing icons? You could also take a look at this Help Center article in the meantime.

Hey there @"nycdem", sorry to hear you're having issues with this. Could you send us a screenshot of how the files look inside your Dropbox folder so that we can check their syncing icons? Also, what is the app's current status and version as shown in your menu bar? If you go to the sync tab in the app's preferences,…

Thank you both for your updates @"Justin_S" & @"Archeowebby" - much appreciated. Can you please clarify where your Dropbox folder is located as shown in the app's preferences under the sync tab?

Hey @"drstevok", sorry to hear about this. Could you let us know what is reported in your plan tab at the moment? Also, have you tried cancelling your in-app subscription instead of letting it lapse? 

Thanks for the screenshot @"Arrell5093" - much appreciated. Could you clear your browser's cache or try another browser and let us know if this persists?