Walter Dropbox Community Moderator

Hey @"flandrese " - sorry to jump in here, but could you try updating your device's OS to the latest version and let us know if the issue persists? Thanks so much!

Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration. For now, if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option. 

Hey @"Charlot_2", sorry to hear you're having issues with this. Could you please clear your browser's cache or even try another browser with no extensions or plugins running and let us know if you notice any difference? Thanks so much!

Thanks for keeping us in the loop @"Chris_Petersen" - talk on Monday! 

Thanks for clarifying that for me @"Fullenlove" In this case, you can delete your backups to make up space on your account, if you no longer need them backed up in Dropbox that is. 

Hey @"Fullenlove", sorry to jump in, but could you let us know how exactly is your quota distributed as reported in your plan tab? Is the space taken up by regular files, shared files or backups perhaps? 

Hey @"sizanrohan", sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

No worries @"cicb" - I'm glad I could help. See you around the Community and take care! 

Hey @"ST Music", thanks for flagging this with us. Could you clarify your device's exact OS version and the version of the Dropbox mobile all installed there as well? Also, could you send us the screenshot by using the camera icon (insert photo option) within your reply's box? If you're on a mobile device at the moment,…

When you say next to the 3, what do you mean exactly @"ambern1023"? Could you maybe provide some screenshots so that we can have a visual too? If you shared the folder directly with them , then they'd be able to access the folder and the files stored in it, but shared links would need still to be created for the entries in…

Hi there @"Chris_Petersen", sorry to hear about this. Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

Hey @"ambern1023", thanks for dropping by our Community! I'm afraid there's no way to export shared links for files in bulk at this time. You'll need to navigate to each file separately and create a shared link with view rights for each of the files/entries in your spreadsheet. That said, you might find something helpful…

Hey @"cicb", thanks for using Dropbox and welcome to the Community! When you say password protected external drives, are you referring to encrypted drives or you had something else in mind? For more information on the Dropbox Backup requirements, you can have a look here. I hope this helps and please keep us posted!

Hey @"Derek Erb Solutions", the option to rename your backups is available in the Dropbox Backup beta. If you haven’t been prompted to update and would like to be on Dropbox Backup Beta, you can do so by disabling and re-enabling the Dropbox Backup feature. I hope this helps!

Hey @"Jjw1988", sorry to jump in here and thanks for sharing your thoughts on this with us. I just wanted to mention that I've found your ticket in our system and passed your comments on. An expert from the team should be getting back to you soon, but please let us know if you have anything else to add.

Hey @"Lalita", sorry to hear about this. Could you please let us know your computer's exact OS version and the version and status of the Dropbox desktop app installed there as well as shown in your menu bar/system tray at the moment? If you could also attach a screenshot of the options you get when you right or control…

Hey @jbukie sorry to hear about this. I'm afraid that if you permanently deleted the folder in question indeed, we won't be able to help restore it from our end. That said, to make sure we got everything covered, have you tried taking a look at your events page and maybe restoring from there? Let me know what you find!

Hey @"Spike Mullin", sorry to jump in here, but could you let us know if you can find any backups that might be taking up quota in your backups page?

Hey @"cathy 11", sorry to hear about this. Did you check the version history of any of those files to see if you can find more information about when or who/which device uploaded them in the first place?

Hey @"Miatto", thanks for using Dropbox and welcome to the Community! When you say recipient, do you mean other members of the shared folders or maybe the owner? If you immediately deleted them after uploading them, they might not have gotten such a notification, but those changes could be seen in the events page. I hope…

Hey @"Mary I.", sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? If it does, please send us a screenshot so that we can have a visual too. 

Hey @"bs98909", sorry to jump in here, but could you use the camera icon (insert photo option) in your reply's box to attach your screenshot instead of sending us a shared link to it? Also, can you maybe navigate to your backups page online and let us know if you can backup your external drive from there? 

Hey @"1ncChief", sorry to jump in here, but could you clarify your devices' OS versions and the version of the Dropbox app installed there as well? Do you see all of your files and edits on the website? 

Hey @"Uitlander", sorry to jump in here, but could you send us a screenshot of your system tray so that we can have a visual too? Do you happen to be running any 3rd party apps that could be causing issues perhaps? Other than the antivirus I mean. 

Thanks for the cooperation @"shoeb ikhlas" - you've got

Hey @"John B" - sorry to hear about this. You must have logged into the account sometime in the previous year, otherwise the account would have been closed due to inactivity probably. Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are…

Hey @"StergiosKost", sorry to jump in here, but I just wanted to confirm that this indeed happened due to the Dropbox Backup feature. If you have the desktop app installed and running on your computer, you can disable it from the app's preferences under the backups tab. Otherwise, you might need to visit your backups page…

Hey @"shoeb ikhlas"- thanks for clarifying that for us. Would it be OK if we reached out via email to have a further look internally at this point?

Hey @"dezormo", sorry to jump in here, but could you clarify the OS version of your iPhone and the version of the Dropbox mobile app installed there as well? 

Thanks for the screenshot and the additional information there @"Mark312" - much appreciated. I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there? Also, on your backups page, do you see the…