Walter Dropbox Community Moderator

Hey @"Chiara6", sorry to hear you're having issues with this. Could you clarify what's shown in your plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or the backups page perhaps? Keep me posted! 

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Jatin_Kheradiya" See you around the Community and take care!

Hey there @"StudioGoose", I just wanted to mention that this is not possible without using our APIs at this time. That said, I found this idea which you can upvote to show your interest in this as it kind of echoes the OP here. Let us know if you have any other questions. 

Hi @"ah89" & @"PhilRJ", could you try the following steps and let us know how it goes? To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without…

Hi there @"LongDarkTeaTimeOfTheSoul", thanks for sharing your thoughts on this. Your feedback has been logged in our system - please let us know if you have anything else to add. Thanks so much!

Thanks for the clarifications @"LeoCoulongeat" I just wanted to mention that your feedback has been logged in our system - please let us know if you have anything else to add.

Hi there @"rosstre", thanks for using Dropbox and welcome to the Community. This should work as long as you make sure that you're creating the folders inside the folder you shared a link with others to access. Let us know if you have any other questions. 

Hey @"Jatin_Kheradiya", sorry to hear you're having issues with this. Did you complete the getting started steps with the account you used to redeem the promotional space in the first place? If you did and still don't see the space under your account's plan tab, let us know here and we'll reach out via email to investigate…

Hey @"Locolobo ", sorry for the late reply. Are you still having issues with this? If you do, could you clarify where Dropbox comes into play exactly? 

Hi all, could you try the following and let us know if the issue persists? 1. Restart the Dropbox app on your computer and try doing the whole thing again. 2. Restart your device. Thanks!

Hey @"Valdem0rt", sorry to hear about this. Can you please let me know the exact steps you take that result in such errors and clarify if you happen to have enabled the Dropbox Backup feature for your computer's Downloads folder perhaps? Thanks!

Hey there @"jeroenws", thanks for posting on our Community and happy Monday! Since you wish to re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of…

Hi there @"amysap", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact errors they're getting so that we can have a visual too? If they're using a web browser to access your shared links, have they tried clearing the browser's cache or another browser? Keep us posted!

Hi there @"Kateberryyt", sorry to hear you're having issues with this. Have you tried editing the URLs of your shared links by replacing www with dl as this will directly render content for public links in the browser? Let me know how it goes if you get the chance to give this a go!

Hi there @"1502646", sorry to hear about this. Can you clarify your device's exact OS version for us please? If you're running an antivirus or firewall or even a VPN/proxy on your computer, could you try disabling them temporarily and try again? Let us know of any updates!

Hey there @"jpark", sorry to hear about this. Do you happen to have another Dropbox account, associated with another email address of yours perhaps? If you use the self-served look up tool to identify the email address that's associated with the charge in your bank account, does it match with the one you see in your…

Hey there @"Droppa", thanks for posting on our Community and happy Monday! I haven't found a way to hide the phone's status bar when I preview my photos in the Dropbox mobile app, but this is persistent on both landscape mode and portrait mode as well. Could you maybe send us a screenshot of how it looks on your end so…

Hi there @"lexysmom", thanks for posting on our Community and happy Monday! I'm afraid that without the desktop app running and syncing on your computer, those files you mentioned won't be synced to the web version and vice versa. You'd need to manually upload and/or download them from the website whenever needed. When you…

Hey @"monica_alvarez", thanks for using Dropbox and welcome to our Community. Can you please let me know if you're able to see the external drive in your backups page and if you're restoring the files from your backup using these steps? Renaming the new ndd wouldn't help much as it'd still count as a new backup to be added…

Hi there @"net90s", thanks for using Dropbox and welcome to the Community! There's no Help Center article outlining the difference between these two, but you can have a look at this page and this Help Center article for more information about both of them. In essence, you can use Dropbox Transfer to deliver large files…

Hey @"Mark Kroll", thanks for posting on our Community and happy Monday. Just to make sure we're on the same page, can you send us a screenshot of the app's exact status and version as shown in your menu bar? Also, have you checked this Help Center article yet? Any additional information is more than welcome, Mark. 

Hey @"jthomson99", sorry to hear you're having issues with this. It sounds like you may have been updated to the latest version of the desktop app for Mac OS. Could you let us know the desktop app's exact status and version as shown in your menu bar? In the meantime, you can download the files you'd like to attach in your…

Hey there @"Jeff72", sorry to jump in here, but have you cleared your browser's cache to see if that makes any difference? If you did and this persists, please send us a screenshot of the last page you can get to so that we can have a visual too. Thanks!

Hi there @"JD6306", thanks for joining the Community! Can you clarify why you believe that Dropbox is compromised since your computer seems to be infected with malware as you mentioned? Are the files in your Dropbox folder encrypted perhaps? If that's so, you might have been infected with ransomware. In any case, please…

Hey @"Bruce M", thanks for using Dropbox and posting on our Community! Have you tried long tapping on the file before opening the file and trying the 'open with' button from the options you get? Otherwise, you could try exporting the file to your device or the Numbers app directly. Let me know how you get on, Bruce. 

Hey there @"JaniceH", sorry to hear you're having issues with this. Can you clarify if you're doing this from the website directly or if you're using the desktop app and doing this via your Dropbox folder locally on your computer? A screenshot of the error you're getting would also help, so feel free to include one in your…

Hi there @"ldariusas", sorry to hear about this. Have you checked your email's spam/junk folder as well? If you did and still can't find the email with the code, you can try another browser as well. Once you log into the account in question, you can change your email address from the account's settings. Let us know of any…

Thanks for the cooperation @"Reg77" - you've got

Thanks for the cooperation @"yueye115" - you've got

Hey there @"VineyardBlue2012", thanks for using Dropbox and happy Monday! Have you considered putting the content of the first account in a folder and then sharing the folder with the second account directly? Let me know if this helps!