Walter Dropbox Community Moderator

Hey there @"Pansy L." & @"craftyweeks" - sorry to hear you're having issues with this. Could you please let us know the Dropbox desktop app's status and version as shown in your menu bar? Also, can you check your Dropbox folder's location in the app's preferences under the sync tab for us? Have you tried reindexing your…

Hi there @"SINGERNZ" - thanks for joining the discussion here and letting us know about this and sharing your workaround. Let's see if this works for @"sargamites" as well!

Hey @"michel Salloum", thanks for flagging this with us. Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? Thanks a bunch!

Hey @"Stuart_Hunt", sorry to jump in here, but have you made sure that you're looking at the correct Dropbox account? Do you happen to have another one perhaps, associated with a different email address of yours? If not, please let us know and we'll reach out via email to investigate further. As for the email notification…

Thanks for your cooperation @"DIMITRIS4" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Could you reboot your computer and router and me know if this persists @"Charlot_2"? If it does, I'd appreciate a screenshot of any error you might be getting too. 

Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours @"DIMITRIS4" Let me know if that would be OK with you. 

Thanks for the additional information and the screenshots too anonymous Based on your Dropbox folder's location, it looks like you're on the updated desktop app for MacOS on File Provider. That said, could you update to the latest version of the app from this page directly and let us know if the issue persists?

In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @"DIMITRIS4"? 

Hey anonymous, sorry to hear about your syncing issue. Can you please let us know the app's exact status and version as shown in your menu bar on your Mac? Also, could you have a look at the app's preferences under the sync tab and let us know your Dropbox folder's location? Any additional information or screenshots you…

Hey @"DIMITRIS4", sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

Thanks for keeping us in the loop @"Boomerang" and please let us know of any updates! --- Grazie per averci tenuto aggiornati @"Boomerang" e per favore facci sapere eventuali aggiornamenti!

Hey @"flandrese " - sorry to jump in here, but could you try updating your device's OS to the latest version and let us know if the issue persists? Thanks so much!

Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration. For now, if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option. 

Hey @"Charlot_2", sorry to hear you're having issues with this. Could you please clear your browser's cache or even try another browser with no extensions or plugins running and let us know if you notice any difference? Thanks so much!

Thanks for keeping us in the loop @"Chris_Petersen" - talk on Monday! 

Thanks for clarifying that for me @"Fullenlove" In this case, you can delete your backups to make up space on your account, if you no longer need them backed up in Dropbox that is. 

Hey @"Fullenlove", sorry to jump in, but could you let us know how exactly is your quota distributed as reported in your plan tab? Is the space taken up by regular files, shared files or backups perhaps? 

Hey @"sizanrohan", sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

No worries @"cicb" - I'm glad I could help. See you around the Community and take care! 

Hey @"ST Music", thanks for flagging this with us. Could you clarify your device's exact OS version and the version of the Dropbox mobile all installed there as well? Also, could you send us the screenshot by using the camera icon (insert photo option) within your reply's box? If you're on a mobile device at the moment,…

When you say next to the 3, what do you mean exactly @"ambern1023"? Could you maybe provide some screenshots so that we can have a visual too? If you shared the folder directly with them , then they'd be able to access the folder and the files stored in it, but shared links would need still to be created for the entries in…

Hi there @"Chris_Petersen", sorry to hear about this. Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

Hey @"ambern1023", thanks for dropping by our Community! I'm afraid there's no way to export shared links for files in bulk at this time. You'll need to navigate to each file separately and create a shared link with view rights for each of the files/entries in your spreadsheet. That said, you might find something helpful…

Hey @"cicb", thanks for using Dropbox and welcome to the Community! When you say password protected external drives, are you referring to encrypted drives or you had something else in mind? For more information on the Dropbox Backup requirements, you can have a look here. I hope this helps and please keep us posted!

Hey @"Derek Erb Solutions", the option to rename your backups is available in the Dropbox Backup beta. If you haven’t been prompted to update and would like to be on Dropbox Backup Beta, you can do so by disabling and re-enabling the Dropbox Backup feature. I hope this helps!

Hey @"Jjw1988", sorry to jump in here and thanks for sharing your thoughts on this with us. I just wanted to mention that I've found your ticket in our system and passed your comments on. An expert from the team should be getting back to you soon, but please let us know if you have anything else to add.

Hey @"Lalita", sorry to hear about this. Could you please let us know your computer's exact OS version and the version and status of the Dropbox desktop app installed there as well as shown in your menu bar/system tray at the moment? If you could also attach a screenshot of the options you get when you right or control…

Hey @"jbukie" sorry to hear about this. I'm afraid that if you permanently deleted the folder in question indeed, we won't be able to help restore it from our end. That said, to make sure we got everything covered, have you tried taking a look at your events page and maybe restoring from there? Let me know what you find!

Hey @"Spike Mullin", sorry to jump in here, but could you let us know if you can find any backups that might be taking up quota in your backups page?