Walter Dropbox Community Moderator

If the files you're looking for are in a folder from those, then yes, this should do it @"KarenP" 

If you happen to be running any 3rd party apps, like antivirus programs or cloud or syncing services, could you temporarily disable them and let me know how it goes @"alokprasad19"? 

I was referring to the bug report you mentioned in your OP @hzee Anyhow, we've added you to the group now and you should have permissions to post there. Could you give it a go and let us know how it goes? 

Hey @"jeromebayawa" - thanks for joining the discussion here. While it's not my area of expertise, hardware acceleration is a process where applications offload certain tasks to hardware in your system. You can search the web for more information. As for the issue you mentioned about high memory consumption, are you…

Hey there @"KarenP" - thanks for posting on our Community and sorry to hear you;re having issues with this. Could you please let me know if the app is 'up to date' or still syncing in your system tray? Do you see any of your folders in the selective sync settings in the app's preferences perhaps? Let me know what you find! 

I don't see any syncing icons on your files @"alokprasad19" Is the desktop app running in your taskbar? If so, is it 'up to date' or still syncing perhaps? 

I see, thanks for keeping me in the loop @"Zoe117" Glad to hear it's sorted now and please let us know if anything else comes up. Take care! 

Hey @"alokprasad19" - sorry to jump in here, but could you let us know the OS version of the problematic device and send us a screenshot of the options you get when you right click on your files in the Dropbox folder? Thanks so much!

Hey @"pavelas" - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if you notice any improvement? 

Hey @"Zoe117" - sorry to hear about this. Could you let us know if this happens with a specific signer or all? Have you asked them to check their email's junk/spam folder as well? 

You can click on the dotted button next to your account's profile pic on the upper right corner of your homepage to access your backups @"Genie123" As for deleting your computer's backup, yes, that would be deleting it and re-enabling would be a manual process from your end. 

Hey @"KenzieL7" - thanks for the interest in seeing this functionality in the mobile app. At the time being, it's only available through the website. 

Hi @"Bob4244" & @"marpitch" - thanks for bringing this to our attention. Could you please let us know the OS version of your computer and the version and status of the desktop app as shown in your system tray? Did you reboot your computer since you first noticed this and do you happen to be running any antivirus, firewall…

Hey @"Go Cze" - sorry to jump in here, but I just wanted to mention you should be able to achieve what you had in mind via the eSignature Templates feature. Let us know if you have anything else to ask. 

Hey @"ee22" - sorry to jump in here, but I just wanted to mention that the events page would be your best bet to find out more about what happened in this case. Did you take a look to see if the actions are logged there and if so, check the user or the application that initiated them? Apart from that, you can have a look…

Hey @"Genie123" - sorry to jump in, but could you navigate your backups page online and let me know if you see the option to delete your backup from there? Also, do you see the 'beta' tag next to Dropbox Backup on that page? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"AndyGB" See you around the Community and take care! 

Hi @"abskani" - sorry to hear about this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar? Also, what is your computer's OS version? Did you reboot since you first noticed this? 

Hey @"CammryL" - sorry to hear about this. Could you clarify what Dropbox plan you are on your business account? Do you see the option to connect another account in the app's preferences under the Account tab? 

Hey @"mossappeal" - sorry to jump in, but could you try the offline installer from this page and let us know if you notice any difference?

Hey @"Edward H" -sorry to jump in, but I just wanted to mention that Dropbox tags are only available through Dropbox.com at this time, not through the mobile app. I hope this clears things up! 

Thanks for the update @hzee. In that case, would you mind sharing your report here so that we can take a look and assist further?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @mrpete3 - thanks for using Dropbox and posting on our Community! The Microsoft Office integration and the subsequent possible license needed is based on your account's plan. You might also need to create a Microsoft account as well. I hope this helps!

Hey @"Renb" - sorry to hear about this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, what is the file extension and size of the video files showing this behavior? While we're at it, do they preview normally on our website? 

Hi there @mikehenden - thanks for posting on our Community. I just wanted to mention that Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. For more information, you can have…

Hey @kpurcell, sorry to jump in here, but I just wanted to mention that your plan's price hasn't changed. You can check your billing history to confirm that's the case. Note that the Dropbox Essentials plan replaced the Dropbox One and the Dropbox Professional plan which means you'll be getting more features at the same…

Hey @"yurisobral", sorry to jump in here, but have you tried creating a new OS profile and installing the desktop app there? 

Hi @"Steve175" - thanks for the nudge on this! We'll likely have updates on this coming soon, so make sure to keep an eye on this page. We'll update the thread here as well when we have more info to share. 

Hi all, thanks for your reports so far. Our team is looking into this - we'll make sure to keep you posted with any updates!