Walter Dropbox Community Moderator

No worries @Carina7 Take care and see you around the Community! 

Hey @"Andrew S.2" - sorry to hear about this. Could you please let us know the app's version as shown in your taskbar? Also, does the issue persist if you temporarily disable TotalAV? 

Hey @"thinkge", sorry to jump in here, but I just wanted to mention that if it's been a while since you first got this error, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all…

Hey @"HowieG", sorry to hear you're having issues with this,. Could you please let me know the exact steps you take to upload your files to Dropbox and if you're getting any errors along the way, send us a screenshot so that we can have a look too? Any additional information you can share is more than welcome!

Hey @"JonathanAU", sorry to hear you're having issues with this. There are three ways a conflicted copy can happen: 1. Two users change the same file at the same time 2. Someone edits a file offline while someone else edits the same file 3. A file is left open on another user’s computer, which Dropbox saves as a new…

Your Community profile is linked with your Dropbox account and the email address you used for it anonymous If you'd like to delete your profile from the Community, you can click on your avatar (profile picture) and then click on "My settings". From there, you can choose the 'Close Account' option under the Personal tab. I…

Hey @"Murray6", sorry to jump in here, but could you clarify if this is an individual shared file or a file within a shared folder? Also, can you clarify how exactly you have edit rights on this file if it was shared via a read-only folder with you? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"meganrm" See you around the Community and take care!

Hey @"free4cat00", sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota? 

Glad to hear that anonymous - thanks for keeping me in the loop too. As for the different profile on our Community, it looks like you used another email address to log in and reply to this thread than the one you had originally used. In that case, you'll just need to log out of the current account and then log in with the…

Hi there @"LongtimeDreamUser" - I just wanted to clarify that the regular Dropbox desktop app is different from the Dropbox Lite for Windows in S mode app. In any case, thanks for sharing your workaround with us and please let us know if you have anything else to add or ask. 

Hey @"alebogado", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for the quick response @"Crashburn M." Could you quit the desktop app, reboot your computer, relaunch the app and let us know if you still get the same error?

Yes, feel free to post the whole error log here as it would help us get a better visual of the issue at hand @"Crashburn M." If you could also clarify your device's exact OS version, I'd appreciate it. 

In that case, maybe you've selectively un-synced this sub-folder from your computer @"IlCubano1" ? Could you check your selective sync settings through the app's preferences under the sync tab to see if that's the case? Also, do you see any sync issues in the relevant tab after clicking your profile picture?

Thanks a bunch @"duesselandy" - you've got

Hey @"duesselandy" - sorry to hear about this. Would it be OK if I reached out via email to investigate further?

Hey @"IlCubano1" , sorry to jump in here, but could you confirm that the desktop app is running on your computer and that it's up to date and not still syncing in your system tray?

Hey @"dimitrisramos", sorry to jump in here, but can you clarify if the users who are getting the error are using a specific browser? Have they tried clearing their browser's cache or using another browser perhaps? 

Hi @"Robert Hadfield" - sorry to hear you're having issues with this. Could you please clarify what your plan tab reports at the moment? Also, is the email address shown in your account's settings online identical with the one you received this email? Let me know what you find and we'll take it from there, Robert.

No worries, Khalid - I'm glad I could help. See you around the Community and take care!

Thanks for the clarification @"NMDenise" Can you try renaming or moving the files and let us know if the issue persists? 

Hi @"Caraspearls", sorry to jump in here and thanks for clarifying that for us. To reverse the alphabetical order on the website, you can click on the arrow next to the 'Name' column/banner when navigating your files. For more information on sorting your files on the website, you can have a look here as well. I hope this…

Hey @"Bruno MC", are those screenshots the info you get when you right click on your Dropbox folder? Have you tried using selective sync to lessen the desktop app's load by un-syncing some folders from your computer perhaps?

Thanks for the cooperation @"tex_ka95" I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Crashburn M.", sorry to hear about this. Can you please send us a screenshot of the error you're getting so that we can have a look too?

Hey @"Rodriguez_1201", thanks for using Dropbox and welcome to the Community! How long ago did you delete the files in question? Did you delete them permanently perhaps? Could you have a look at your events page and let us know if you can find them there? Keep us posted!

Hey @"khalid saf" - thanks for posting on our Community! Based on a short search, it looks like G2 is a peer to peer review site. As this message doesn't come from an official Dropbox account and it's not affiliated with Dropbox, I'd recommend getting in touch with them directly and ask for more information. I hope this…

Hey @"insanemoe", thanks for using Dropbox and welcome to the Community! Space earned through referrals is permanent and won't be removed if you upgrade and/or downgrade your account. Could you have a look at your plan tab and let us know what's reported there in regards to your quota? Thanks!

Hey @"Joetta Rodriguez", thanks for flagging this with us. I just wanted to mention that our team is looking into this and we'll get back to you once we have an update to share. Thanks for your patience.