Walter Dropbox Community Moderator

Hi there @"liangleung" - sorry to hear about this. Could you let me know what your plan tab is reporting at the moment in regards to your quota? Also, was the additional space coming from referrals or a promotion perhaps? 

Hey @hzee - thanks for bringing this to our attention. Could you try accessing this page from another browser or after clearing your browser's cache to request access to the MaOS beta forum? Please let me know if you still get an error. 

No worries, Tom. You've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"sydpsd" - if the files aren't showing in general in your Photos page, starring them won't make them appear there. You'll be able to see them in your homepage under the Starred option. I hope this helps! 

Hey @"Uitlander" - sorry to jump in here, but I can see the Dropbox desktop app's icon in your system tray. It's the one with the red "3" showing. Have you tried clicking on that?

HI all, I just wanted to mention that our team is looking into this and we'll follow up here once we have an update. Thank you for your patience. 

Hey @"Krapomatic" - sorry to jump in here, but I just wanted to mention that the space those shared folders are taking up will be indeed added back to your account if you remove your access from them. That said, have you by any chance tried to remove them from the Content tab on your Admin Console?

Hey @"EnglishTeacher88" - thanks for joining the discussion here. While there's no way to disable the closed captions from a video file, you can turn them off by clicking the closed captions icon (rectangle with two c’s) to turn on or off captions for your file. I hope this helps a tad. 

Thanks for keeping us in the loop @"BBPWM" Please let us know if anything else comes up!

Hey there @"FMTFluver" - sorry to hear about this. Could you please let us know your computer's OS version and send us a screenshot of the pop up you mentioned so that we can have a look too? Thanks!

HI all, may I ask if you're running any antivirus, firewall, VPN/proxy setting or other 3rd party apps that could be interfering somehow on the affected computers? Also, can you confirm that you've rebooted your computer since you first noticed this too? If you've already reached out to our support team, please share your…

The Dropbox cache folder acts as a staging place for your sync tasks (uploads, downloads, backups etc.) and keeps the files for 3 days as a fail-safe as you'd be able to restore the files from there in case of an emergency. This means that it's auto-cleared after 3 days of a successful sync and if you made sure that the…

Hey @"Jenny93" - sorry to jump in here, but I just wanted to mention that your account's storage has nothing to do with your sharing activity being suspended. This concerns the traffic of your shared links. 

Hey @"jonpen69" - could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and if you're running the Dropbox desktop app, what is its current status and version as shown in your menu bar? Also, a screenshot of where you're spotting the discrepancy…

Hey there @1763740, could you let us know some additional information about the issue you're having so that we can assist further? Note that your support options depend on the plan you're on and you can find out more about this here. 

Hey @"mbriney" - thanks for the feedback on this one. If you'd like to, you can post any feature requests you might have in the Share an Idea area of the Community so that other users can up-vote it and share their own thoughts or use cases as well. PS: You can find some tips about posting ideas on this page, if needed. 

I see, thanks for the ticket numbers @"tomfoolery" Would it be OK if I sent you an email to have a further look internally since you previous tickets are now closed?

Glad to hear it's sorted now @"RuthP" Let us know if anything else comes up!

Hi there @Ben P.1 - thanks for bringing this to our attention. Our team will look into it. Let us know if you have anything else to add. 

In that case, you can temporarily disable both of your antivirus programs and try again @"RuthP" Let us know of any updates!

Hey @Fallschachtel - sorry to jump in here, but if this persists after quitting and relaunching the app as well as rebooting your computer, please send us a screenshot of the app's exact status so that we can have a visual too. Thanks!

Hey @"tomfoolery" - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

Hey @"helpme5" - sorry to hear about this. Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? Also, can you confirm which troubleshooting steps you've attempted so far? Thanks…

Thanks for the screenshots @"Mary Ann B." - much appreciated! Could you try making the file available offline on your computer by selecting the relevant option and let us know if it still gives you an error when opening it from another app, like Excel? 

Hey @"evanskaufman" - sorry to jump in here, but could you try installing the latest, stable version of the desktop app from this page and let us know if the issue persists? 

Hey @"aasedler" - thanks for bringing this to our attention. Could you have a look at your events page and let me know what you find in regards to this specific shared folder? Do you see it listed in your sharing tab perhaps? If you or the owner of the folder reached out to our support team for assistance about this,…

When you say your main computer folder, it's not under ~/Library/CloudStorage any more - is this correct @"Snowdrop"? Could you maybe send us a screenshot of the app's current status in your menu bar? As for the missing files you mentioned earlier, could you have a look at your events page and let us know if you see any…

Hey @"Elyse22" - sorry to jump in here, but could you let us know if you've tried clearing your browser's cache since you first noticed this or a private browsing window with no extensions or plugins running? 

Hey there @"Mary Ann B." - sorry to jump in here, but could you send us a screenshot of the options you get when you right click on the file? 

Could you send me a screenshot of the your taskbar as well to see if the Dropbox app's icon is shown there @"RuthP"? If it's not showing there, it might be hidden. Also, do you see any syncing icons on the files inside your Dropbox folder?