Walter Dropbox Community Moderator

Thanks for the cooperation and happy Monday @"Stretch1" I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Jovin", sorry to jump in, but I just want to check; have you deleted the old shared links or are you still using both the old shared link and the new one? 

Thanks for the cooperation @"ghostaki" - you've got

Hey @"ghostaki", sorry to hear about this. May we reach out via email to have a further look internally? 

Hey @"free4cat00", sorry to hear about this. Can you please let us know what your plan tab reports about your quota at the moment? Also, was the additional space earned through referrals or another promotion perhaps? 

Hey @"ldorigo", could you update to the latest, stable version of the desktop app from this page and let us know if the issue persists? 

You can reach out to your bank and ask for the transaction ID directly @"ewanmillard" If that doesn't work for you, let us know and we'll take it from there. 

Hey @"Debbiebruno ", sorry to hear you're having issues with this. Does the issue persist after clearing your browser's cache or on another browser? If it does, could you please clarify the file's type and size for us?

Hi there @"ChrisVermont", sorry to hear about this. It seems that you're running a beta version of the desktop app. Could you try installing the latest, stable version from this page and let me know if you notice any difference? Just make sure to toggle off the early releases from your account's settings first. Keep me…

Hey there @"chwynn", thanks for using Dropbox and welcome to the Community! Could you send us a screenshot of the app's status and clarify if you've ensured that your device meets the minimum requirements as per this Help Center article? Any additional information is more than welcome!

Hey @"EMSHP", sorry to hear you're having issues with this. Could you please send us a screenshot so that we can have a visual too? Also, since this is only happening on this shared folder of yours, could it be that you or another member of the share set an automation or a naming convention on the folder? Any additional…

Hey @"Fractal Tree" - sorry to jump in here, but I just wanted to mention that this should be resolved now. Can you check and let us know if you're still having issues?

I'm assuming you've also rebooted your device @"Stretch1"? If you did and this persists, please let me know if it'd be OK if we reached out via email to have a further look internally. 

Thanks for keeping us in the loop on this @"davidjeastman" Let us know if anything else comes up!

Hey @"terchris", sorry to hear you're having issues with this. Since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well? Also, feel free to share more information such as your computer's OS version, the app's version and status, when you first…

Hey @"AEF", I can see that you're in direct communication with the team through your open ticket so I'd suggest getting back to them there so that they can assist further at this point. My colleague handling your case should be getting back to you soon, but please let us know if you have anything else to add in the…

Hey @"Bruno MC", sorry to hear about this. Could you clarify the OS version of your computer and the version and status of the Dropbox desktop app installed there as well? Also, approximately how many files are you syncing locally to your computer? Do you happen to be running any other 3rd party apps that could be causing…

HI there @"LaNell", thanks for posting on our Community and happy Friday! When you say a url link, can you please confirm that they've used these steps to send you a shared link to the files in question? Thanks!

Hi @"LoebLaw1", sorry to hear about this. Could you take a look at your account's plan tab and let us know what's reported in regards to your quota? Did you earn the additional space through referrals or a promotion perhaps? If it's the latter, note that some promotions are only for a fixed period of time and usually…

Hey @"dengmam", sorry to hear you're still having issues with this. I'd recommend getting in touch with our support team directly for further assistance on this. To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant details. Once you do this and…

Let us know how it goes @"dropturtle" 

You can change your selective sync settings through the app's preferences under the Sync tab @"Fermier" Let me know if that helps!

Thanks so much for this @"Trella" Take care and see you around the Community!

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"Trella" - most appreciated. Could you maybe link the thread you mentioned for future reference as it might help other users too? 

Thanks for the additional information and the screenshots too @"asnell" - much appreciated. It sounds like you may have set your top level folders to be editable by all team members - could it be that what's causing this? If you choose Everyone, you can either use the Content page, the All files page, or the desktop app to…

Did you make sure that your device's OS is updated and/or tried disconnecting the integration and re-connecting it anew @"nikimihaylov"? 

Hey @"nikimihaylov", sorry to hear you're having issues with this. May I ask if this integration shows under your account's connected apps tab or your devices in the Security tab? Also, could you maybe send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks so much!

Hi @"Stretch1", sorry to hear you're having issues with this. Could you try hovering your mouse over the error shown on your first screenshot? Does it give any additional information perhaps? If you've already reached out to our support team about this, please let us know your ticket ID so that we can look it up as well.…

Hey @"mmpUCG", sorry to jump in here. I'm not sure if you're familiar with this Help Center article and this one. Could you have a look and let us know if they help at all? Also, did you disconnect the Salesforce integration and reconnect it to your account after migrating to the new structure for your team account? 

Hi @"PaoloCaMe", I just wanted to ask if you had the chance to see Sam's response here. Let us know when you get the chance! --- Ciao @"PaoloCaMe" - volevo solo chiederti se hai avuto la possibilità di vedere la risposta di Sam qui. Fateci sapere quando ne avrete la possibilità!